10-12-2016 12:39 PM
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  1. Cindiejean's Avatar
    Just double checking....as I was going to head to the Wooster store tomorrow..They told you to keep the Note 7? I am leaving for Hilton Head on Saturday, and I was going to get this taken care of before. I want another Note 7! Not a replacement
    09-14-2016 12:16 PM
  2. Cindiejean's Avatar
    Wow. Rude for sure... especially from a manager ..Friday Wooster basically told me to keep the note. It would be fine. Not to worry.. I do wanna say the 25$ was credited to my account toward the purchase of a case.
    Just double checking....as I was going to head to the Wooster store tomorrow..They told you to keep the Note 7? I am leaving for Hilton Head on Saturday, and I was going to get this taken care of before. I want another Note 7! Not a replacement
    09-14-2016 12:20 PM
  3. Karen Hildebrand's Avatar
    Just double checking....as I was going to head to the Wooster store tomorrow..They told you to keep the Note 7? I am leaving for Hilton Head on Saturday, and I was going to get this taken care of before. I want another Note 7! Not a replacement
    They did, but that was before the notice from Samsung to shut em down. I just wanted to be done with the whole mess so I went to Canton the next morning. So I don't know what you can expect.
    09-14-2016 12:32 PM
  4. Cindiejean's Avatar
    They did, but that was before the notice from Samsung to shut em down. I just wanted to be done with the whole mess so I went to Canton the next morning. So I don't know what you can expect.
    What a big pain! I really love my Note 7! I'll exchange for a temporary S7 Edge, but only if I can get a replacement Note when they are available. Thanks so much for your reply!
    09-14-2016 12:35 PM
  5. dogdooley's Avatar
    Verizon's own website states no loaner or double exchange plan. After 2 weeks, it is very frustrating that there is not a consistent plan for getting on the wait list for a new Note7. If people try the unofficial double exchange, will they be notified? Won't Verizon's system think they are S7E owners? I am now using my old Note 5 while my new Note7 sits on my counter waiting for CPSC approval to be exchanged. I think most people just want a solid plan in place and maybe a timeline. Verizon needs to step up and come up with a consistent plan! My phone says Verizon on the back, it for use on Verizon's network, has Verizon's software and purchased from Verizon's website so Verizon needs to solve this. This is all the more reason to end carrier specific phones and just sell one phone which can be used on any carrier.

    On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 due to an issue with the device’s battery. Because customer safety is our top priority, Verizon immediately stopped selling the Galaxy Note7. Through September 30, 2016, we are waiving the restocking fee for any customer who purchased a Galaxy Note7 and wishes to return or exchange it.

    On Sept. 9, 2016, the U.S. Consumer Product Safety Commission (CPSC) issued a statement "urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device." As soon as the CPSC determines whether a replacement Galaxy Note7 is an acceptable remedy to provide to consumers and Samsung provides us with sufficient inventory to satisfy all prior Galaxy Note7 purchases, we will notify customers.
    09-14-2016 12:55 PM
  6. ibcop's Avatar
    That makes sense. They never mentioned the J series (I never heard of it until the recall), and only just now saw it on VZW's site. Wonder if it's been there all along?
    Yeah, it has been but I guess it doesn't sell very well.
    09-14-2016 01:15 PM
  7. ibcop's Avatar
    Verizon's own website states no loaner or double exchange plan. After 2 weeks, it is very frustrating that there is not a consistent plan for getting on the wait list for a new Note7. If people try the unofficial double exchange, will they be notified? Won't Verizon's system think they are S7E owners? I am now using my old Note 5 while my new Note7 sits on my counter waiting for CPSC approval to be exchanged. I think most people just want a solid plan in place and maybe a timeline. Verizon needs to step up and come up with a consistent plan! My phone says Verizon on the back, it for use on Verizon's network, has Verizon's software and purchased from Verizon's website so Verizon needs to solve this. This is all the more reason to end carrier specific phones and just sell one phone which can be used on any carrier.

    On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 due to an issue with the device’s battery. Because customer safety is our top priority, Verizon immediately stopped selling the Galaxy Note7. Through September 30, 2016, we are waiving the restocking fee for any customer who purchased a Galaxy Note7 and wishes to return or exchange it.

    On Sept. 9, 2016, the U.S. Consumer Product Safety Commission (CPSC) issued a statement "urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device." As soon as the CPSC determines whether a replacement Galaxy Note7 is an acceptable remedy to provide to consumers and Samsung provides us with sufficient inventory to satisfy all prior Galaxy Note7 purchases, we will notify customers.
    Do you have a link to this Verizon info? I just got my exchange (a double) on Monday. I called 611 from the phone and the lady explained the entire process. It was painless for a change.

    Where on the Verizon website does it show no loaner or double exchange?
    09-14-2016 01:17 PM
  8. dogdooley's Avatar
    Do you have a link to this Verizon info? I just got my exchange (a double) on Monday. I called 611 from the phone and the lady explained the entire process. It was painless for a change.

    Where on the Verizon website does it show no loaner or double exchange?
    It's on the product description of the Note7 page

    http://forums.androidcentral.com/e?l...token=S3eK6MVe

    Attachment 239422
    09-14-2016 01:28 PM
  9. Dude2's Avatar
    Verizon Corp. store told me today they hope to have replacement Note 7's in by late this week or early next week.
    09-14-2016 01:31 PM
  10. TheMiz's Avatar
    They did, but that was before the notice from Samsung to shut em down. I just wanted to be done with the whole mess so I went to Canton the next morning. So I don't know what you can expect.
    Karen


    Question about your Canton, Ohio visit

    After you completed your swap did you get a TEXT from the Canton store the next day asking if you were happy with the service etc ?
    09-14-2016 01:31 PM
  11. PhabPhan's Avatar
    UPDATE: As suspected, the Verizon Rep guy was wrong. He had read an email from corporate saying the new phones will be in on Monday, but as we all know, they are not. He did say that my friend could switch to a S7 or S7E, and can switch back to Note 7 only if it is done before September 30.
    09-14-2016 01:32 PM
  12. TheMiz's Avatar
    Verizon Corp. store told me today they hope to have replacement Note 7's in by late this week or early next week.
    If they do get them in the next day or two you can bet they will not exchange them until After the APPLE 7 drops on Friday
    09-14-2016 01:36 PM
  13. felloffthetruck's Avatar
    If they do get them in the next day or two you can bet they will not exchange them until After the APPLE 7 drops on Friday
    You got that right. All Verizon cares about is that iPhone.
    09-14-2016 01:38 PM
  14. scorpiodsu's Avatar
    Yeah, it has been but I guess it doesn't sell very well.
    It's a cheap plastic phone they give away for free now. My 8 year old has one. The thing doesn't even have auto brightness. AT&T also carries a variant of this and theirs is worst with only 8GB of internal space lol.
    09-14-2016 01:38 PM
  15. TheMiz's Avatar
    UPDATE: As suspected, the Verizon Rep guy was wrong. He had read an email from corporate saying the new phones will be in on Monday, but as we all know, they are not. He did say that my friend could switch to a S7 or S7E, and can switch back to Note 7 only if it is done before September 30.
    I was told several times yesterday as long as I started the swap by Sept 30th I would be ok should they not be in by than. I asked over and over because I will be out of the country for 10 at the end of the month.
    09-14-2016 01:39 PM
  16. dogdooley's Avatar
    Verizon Corp. store told me today they hope to have replacement Note 7's in by late this week or early next week.
    I am sure the carriers are getting phones in soon. Once the CPSC announces an official recall in the US, the carriers will be able to swap out the new ones. According to this Wall Street Journal article, some places already have replacements.
    No Official Recall Leaves Galaxy Note 7 Phone Users Confused, Angry - WSJ
    09-14-2016 01:46 PM
  17. Slayers's Avatar
    I wish someone would just come out and say what is holding this up. Someone has to know something are the new units in the US yet? is the CPSC holding them up? just someone let us know what is going on.
    09-14-2016 02:17 PM
  18. Karen Hildebrand's Avatar
    Karen


    Question about your Canton, Ohio visit

    After you completed your swap did you get a TEXT from the Canton store the next day asking if you were happy with the service etc ?
    Nope. No follow up of any sort. Did you? Cause unfortunately you had an earful for them.
    09-14-2016 02:24 PM
  19. vickewhite's Avatar
    I also am having trouble with Verizon. I went onto Verizon chat because I have a broken ankle so can't get to Verizon to exchange my Note 7. The stores I have checked don't have the S7Edge available, which is the only phone that I would half-way want as a replacement. And it's impossible to reach the actual stores by telephone to see who has it in stock. I'm a real estate broker who needs a phone at all times). The chat person on the Verizon site finally hung up on me (discontinued the chat) when I asked for direct dial lines into the stores for my area. I've been a Verizon customer for years but I'm ready to switch. When I bought my Note 7 I fully paid off my S6Edge, a phone I loved, and would have only gotten rid of that for the Note 7. Now I wish I had my S6Edge back. When I made that purchase, Verizon didn't apply the credit for the S6Edge that I paid off and turned in, instead paying it off again by charging my Verizon account (even though I paid it off with a credit card). My Verizon bill still says I owe over $397.00 although I've tried to sort this out with them before the Note disaster. I'm literally hobbled and stuck with a phone that I love (the Note 7), but which I feel pressure to give up (but don't want to), and my hands are kind of tied here. No help from Verizon.
    09-14-2016 02:31 PM
  20. Karen Hildebrand's Avatar
    I was told several times yesterday as long as I started the swap by Sept 30th I would be ok should they not be in by than. I asked over and over because I will be out of the country for 10 at the end of the month.
    I am under the impression that the time frame is in the hands of Samsung and it doesn't matter if the 2nd part of the swap is later than the 30th. The original deal will still be valid. U get a new note7, the accessory u got for your loaner (25.00 credit) will be exchanged for another 25.00 accessory. (Credit) and all free gifts u have received are yours to keep (GearVR and/or sd card)
    09-14-2016 02:32 PM
  21. TheMiz's Avatar
    Nope. No follow up of any sort. Did you? Cause unfortunately you had an earful for them.
    Yes I did , thought it was odd

    I am working on contacting corp.
    09-14-2016 02:42 PM
  22. Karen Hildebrand's Avatar
    I'm pretty sure I'm am done with the note7. Don't get me wrong I loved that phone didnt have a bit of trouble with it and it's the reason I switched out my paid for perfect s6e. It's been an ordeal that's for sure. The more I use this s7e the more I love it. I had never had a note so it's not like I had used an spen enough to miss it...thinking I'll just wait for the new thing next yr AFTER I've trolled the forums to make sure it works ...it's the 2nd flag ship I've pre ordered and the second hassle too. Anyone remember the rotation trouble on the s6e when they came out? It didn't work until a patch was sent to "fix" it. Never again will I be a guinea pig on the next new thing.
    09-14-2016 02:45 PM
  23. TheMiz's Avatar
    I am under the impression that the time frame is in the hands of Samsung and it doesn't matter if the 2nd part of the swap is later than the 30th. The original deal will still be valid. U get a new note7, the accessory u got for your loaner (25.00 credit) will be exchanged for another 25.00 accessory. (Credit) and all free gifts u have received are yours to keep (GearVR and/or sd card)
    I just needed to make sure that if the new NOTE 7's don't arrive until I am gone ( Sept 28th- Oct 8th ) that I would not be stuck with the S7E
    09-14-2016 02:47 PM
  24. ibcop's Avatar
    It's on the product description of the Note7 page

    http://forums.androidcentral.com/e?l...token=Jn1cF9RV

    Attachment 239422
    So where does it say they aren't doing exchanges? Doesn't say anything about a loaner device either. You can do a refund, exchange for a different device all together, get a loaner device or keep what you have at your own risk. Simply call Verizon and they will tell you.
    09-14-2016 02:47 PM
  25. Karen Hildebrand's Avatar
    Yes I did , thought it was odd

    I am working on contacting corp.
    Humm you must have made an impression
    09-14-2016 02:47 PM
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