10-12-2016 12:39 PM
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  1. tk-093's Avatar
    So I just called into Verizon (we are a corporate account) and the super nice lady looked up the bulletin she said once they show up in our corporate portal as available we can process our return orders and order new ones. She said they should be there by the 21st or maybe sooner. Doesn't help anybody on the consumer side unfortunately.
    09-16-2016 09:28 AM
  2. lookingforwardfromhere's Avatar
    The diff for me is the closest Corporate Store is 43 miles from me and at 13 mpg VZW is gonna ship it to me and provide me with a return label to ship the old one back.
    Peace. Alan
    Wow, 13 miles to the gallon. What are you driving? 🚘
    09-16-2016 09:33 AM
  3. jinxygrrl1's Avatar
    I also just called Verizon, because I bought my Note 7 online, and they said that I have to return it to a local store.
    09-16-2016 09:56 AM
  4. TheMiz's Avatar
    I also just called Verizon, because I bought my Note 7 online, and they said that I have to return it to a local store.
    Call again
    09-16-2016 10:00 AM
  5. ibcop's Avatar
    I also just called Verizon, because I bought my Note 7 online, and they said that I have to return it to a local store.
    Welcome to AC.

    It's much easier to return it to the store. I think at this point I'd wait until they had the replacements in and just do a swap.
    09-16-2016 10:01 AM
  6. Acousticgtarist's Avatar
    Just got off the phone with a verizon rep. Was told the new replacement devices would be available on the 21st. Was able to agree on getting the new device shipped to me, and I would ship the old device back. He said he would be in contact with me on the 21st to confirm it's shipping and provide tracking. Asked for confirmation email...

    Attachment 239634
    09-16-2016 10:05 AM
  7. dp2016's Avatar
    Well, I just did two different chats and both agents said store replacement only. Also the $25 credit will only be on a gift card or store credit. No bill credit.
    09-16-2016 10:14 AM
  8. miyanc's Avatar
    Well, I just did two different chats and both agents said store replacement only. Also the $25 credit will only be on a gift card or store credit. No bill credit.
    A verizon gc, or maybe a samsung pay credit?
    09-16-2016 10:18 AM
  9. cybrwulf's Avatar
    Anyone have any luck getting a new device ordered? My original order was cancelled when this all began, so I have nothing to return, and just need a "NEW" Note 7.... I know they said that they should have stock to order as well as back-fill replacements...
    09-16-2016 10:24 AM
  10. Misterb's Avatar
    Just got off the phone with a verizon rep. Was told the new replacement devices would be available on the 21st. Was able to agree on getting the new device shipped to me, and I would ship the old device back. He said he would be in contact with me on the 21st to confirm it's shipping and provide tracking. Asked for confirmation email...

    Attachment 239634
    Yeah, I'll bet they give you a call back. Not
    09-16-2016 10:34 AM
  11. lookingforwardfromhere's Avatar
    Yeah, I'll bet they give you a call back. Not
    Depends on the rep. I've had the reps return my calls on multiple occasions. Just the other day when the "premium" retailer collected $75 from my 2 Note7 returns for stocking fees. He called the retailer the next day and spoke to the manager, called me after and I simply had to walk into the retailer and walk back out with the rest of my refund.
    09-16-2016 10:41 AM
  12. DasWindows's Avatar
    Well, I just did two different chats and both agents said store replacement only. Also the $25 credit will only be on a gift card or store credit. No bill credit.
    A verizon gc, or maybe a samsung pay credit?
    The $25 i got had to be used immediatly when i returned my note 7,

    I just want a free 256gb sd card.
    09-16-2016 10:44 AM
  13. Acousticgtarist's Avatar
    I'm not holding my breath, as you're probably more right than wrong...but at least I have some kind of documentation.
    09-16-2016 10:46 AM
  14. Shamshi-Adad's Avatar
    Wow, 13 miles to the gallon. What are you driving?
    !956 Chevy Pickup, muscled up and cherry.

    Peace. Alan
    09-16-2016 10:49 AM
  15. Allnicksgone's Avatar
    I chatted with Verizon customer service rep last night. He said he processed my replacement for shipping and I needed to call customer service to verify address and security questions. Everything is ready to go.

    I called customer service this morning and there is no record of this on my account. They have no way to start the process of shipping me a replacement at this time . I can either go to a store on the 21st or call them back on the 21st.

    I was on hold for quite a long time, which was to be expected with the iPhone release combined with the recall. But still an unsatisfactory waste of my time to be told two different things.
    09-16-2016 11:03 AM
  16. haganjeff's Avatar
    I chatted with Verizon customer service rep last night. He said he processed my replacement for shipping and I needed to call customer service to verify address and security questions. Everything is ready to go.

    I called customer service this morning and there is no record of this on my account. They have no way to start the process of shipping me a replacement at this time . I can either go to a store on the 21st or call them back on the 21st.

    I was on hold for quite a long time, which was to be expected with the iPhone release combined with the recall. But still an unsatisfactory waste of my time to be told two different things.
    I just got off the phone with Verizon after several unsuccessful attempts to connect.Get this, my snotty representative had no idea about the latest statement that phones would be available by the 21st. I told her that Verizon and Samsung both emailed and texted. After a ridiculous wait she came back and said, "yeah, they should be available on the 21st". I asked if she could order me a replacement and I could send my old one back. She said I would have to go to the store. I pushed her on that since I ordered online the first go around and she abruptly told me to call back on the 21st. I told her other carriers were mailing the replacements out and she replied abruptly again to call back on the 21st. Verizon has lost a lot of my respect and confidence during this process. If I could find the Executive Customer Service email, I would let them know about my experience!
    09-16-2016 11:10 AM
  17. From A Buick 8's Avatar
    Anyone have any luck getting a new device ordered? My original order was cancelled when this all began, so I have nothing to return, and just need a "NEW" Note 7.... I know they said that they should have stock to order as well as back-fill replacements...
    Only after the 21st
    09-16-2016 11:14 AM
  18. dogdooley's Avatar
    The Samsung announcement states "No later than September 21". More than likely Verizon will wait until the 21st. As for VZW customer service, the phone rep I spoke to was willing to switch me to a different model phone, but spent more time trying to "save me money" by getting me to switch to the New Verizon Plan. She had no idea about the recall or availability of new Note7 phones. Verizon is extra slow at communicating protocol to their CSRs.
    09-16-2016 11:30 AM
  19. racquetballer's Avatar
    VZW CSR on the phone definitely clueless. Kept telling me not 'til Sept 30th... I advised him 'bout my email from Samsung that they said NO LATER SEPT 21ST. He kept insisting Sept 30th. Such a buffoon...
    09-16-2016 11:36 AM
  20. PraetorianGuard14's Avatar
    Any clarification on what online customers are supposed to do?
    09-16-2016 12:04 PM
  21. ggrr8t's Avatar
    Maybe I am reading this wrong

    AnnouncementIn response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are advising that you power down your Note7 and exchange it now, as part of our U.S. Product Exchange Program for all Galaxy Note7 owners. We strongly advise all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we strongly advise that you replace it.

    Through the U.S. Note7 Exchange Program, you can:


    1.Exchange your current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Select carrier and retail outlets will provide customers, who prefer a replacement Note7, an exchange for a Samsung J Series or equivalent device to use until CPSC-approved Note7s are available.


    2.Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

    We know this exchange is an inconvenience, so you will also receive a $25 gift card, in-store credit or bill credit from select carrier retail outlets when participating in the U.S. Note7 Exchange Program.
    I agree. Nowhere does it even come close to saying they will double swap.
    09-16-2016 12:05 PM
  22. TheMiz's Avatar
    Only 130,000 Note 7's returned

    Government Recall Issued for Samsung Note7 Over Battery Fire Hazard - ABC News

    I was told at the Canton, Ohio store that NO REPORTS OF EXPLODING NOTE 7's in the USA
    I told the manager I believe he was wrong or not up to date on the matter but this says it all

    "According to the CPSC, "Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage."


    You know if Samsung dropped the ball on this release , Verizon sure didn't help by kicking it all around.


    PS: If you was the ABC video you , did you catch the part where they say there have been reports of other Galaxy phones besides the Note 7's doing the same.
    09-16-2016 12:09 PM
  23. ggrr8t's Avatar
    Don't really think its getting out of hand. I think its just us forum dwellers making our own self more impatient about the whole deal and making it more then what it is. Yes those fires happened but alleged so did other phones and even an iPhone during mid flight caught fire. Don't defending anybody just saying.

    But news anyways and take it with a grain of salt and pepper. Hearing a lot of buzz about Verizon getting it on the 19th. I am guessing if it does happened. Friday cpsc calls it official and replacement comes that Monday. Just my guess.
    ABSOLUTELY. Just wait. It is what it is and reiterating the same carp over and over here is part of the problem.
    09-16-2016 12:12 PM
  24. From A Buick 8's Avatar
    Any clarification on what online customers are supposed to do?
    I had an on line chat last night with Verizon. I had the same question they said i could go in the store and exchange if i wanted. I told them i preferred to have the phone shipped to me and he said i could do that and they made a note (no pun intended) on my file to email me when i can place the order. Now i do take with a grain of salt that i will get that email, but that is the second time i was told i could have the replacement phone shipped to me.
    09-16-2016 12:21 PM
  25. ggrr8t's Avatar
    You guys realize that everyone who bought the phone received the same exact text & email, saying the EXACT same thing right?

    Just curious why everyone is posting screenshots as if they're the only ones who received it.
    Correct. That is part of the problem. A good portion of this thread thread is people repeating the same stuff over and over.
    09-16-2016 12:22 PM
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