10-12-2016 12:39 PM
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  1. budven's Avatar
    Lol once again I feel the need to share that. A lot of people listened but the carriers did not. 2 times I went to my Verizon store 2 times I was told to just keep my phones until replacements came. Even after I showed him the email from Verizon and the one from samsung. He still said keep your phone until replacements are in. So no I doubt every store is going to turn people away because "they didn't listen". Andy rep was wrong phones aren't in today. Glad I didn't hang from his words. Or id be falling hard haha
    Just like you I called once and my wife and I went into the store are were told to just hold onto our phones until replacements are available. I don't want to be pushed to the end of the line but my phone has been fine and no overheating so I will continue to be patient.
    09-16-2016 04:06 PM
  2. Mooncatt's Avatar
    If what WyDave says is true, I guess all of us still using our note7s are on the naughty list. Gonna get a lump of coal in our x-Mas stockings...

    Maybe I should go in now and get an S7e for a few days... it might be fun to have a different phone for the weekend, and it would get me back on Big Red's (Santa's) list of good little boys and girls.

    Seems kind of unfair to the store at this point to make them waste a new S7e they can't sell as new anymore, but I'd hate to think I'm being punished for my unwillingness to comply (pick up that can, citizen!).

    Whaddya think? Good plan?
    Exchange it, then try to claim the current S7 promotion of either the gear VR or 256 GB SD card. I'm waiting on approval for my submission, but I know some on here got it approved.
    09-16-2016 04:18 PM
  3. PraetorianGuard14's Avatar
    This thread is confusing...
    ggrr8t likes this.
    09-16-2016 04:34 PM
  4. Shamshi-Adad's Avatar
    This thread is confusing...
    This thread will go down in history. I find it addictive myself. Social Science educators will use this thread for something I reckon.

    Peace. Alan
    ggrr8t and shrxwin like this.
    09-16-2016 04:44 PM
  5. MizWylie's Avatar
    i totally thought you were going to say "My rep let me use the restroom in the back, and there is in fact an Indiana Jones style warehouse back there"
    My rep let me use the bathroom once. They had a 30 day supply of emergency rations in the bathroom....and an Area 51 sized warehouse in the back ala Indiana Jones.
    bluesboy77 likes this.
    09-16-2016 04:50 PM
  6. MizWylie's Avatar
    What if they arrive before the 21st, though? Stop by the store today, pick out a likely representative, and let them know that 'my friend Andrew Jackson here and I would appreciate a text when you get the replacement N7s in'?
    I didn't even have to introduce her to Andrew Jackson. She wrote a Note on her Note 5 with my phone number and is going to text me. I will SO be there.
    09-16-2016 04:51 PM
  7. MizWylie's Avatar
    Who else got a loaner that wasn't on the "recommended" loaner list? Like another brand completely?
    09-16-2016 04:53 PM
  8. Notelover17's Avatar
    My rep let me use the restroom in the back, and while on the way out showed me their list. They have several lists...First list is by order to call (by who exchanged phones), and by color (again by who exchanged phones). Their reasoning is that those are the people that listened. So, if my store only gets what they need to do the double-swap, the others are SOL till next shipment.

    I'm #3 overall, #1 for Coral Blue. My daughter is #4 overall, and #3 for silver.
    So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.
    09-16-2016 04:55 PM
  9. Shamshi-Adad's Avatar
    Who else got a loaner that wasn't on the "recommended" loaner list? Like another brand completely?
    I had MyVerizon.com Chat Support move my service back to my previous phone, Lumia ICON.

    Peace. Alan
    09-16-2016 04:59 PM
  10. WyDave's Avatar
    So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.
    Unless you get there at the opening and are the very first one in the door on the 21st.....how are you going to know if they have them or not???

    And as I posted....that is how my rep and store is doing it.

    As this thread has shown, different locations are doing this differently. I would've thought that all the corporate stores would handle this the same, but OBVIOUSLY has not been the case.
    09-16-2016 05:04 PM
  11. byrds8's Avatar
    I was told by a Verizon rep that the stores would definitely have them on the 21st. Also, it says that the phone will be available on the 21st.
    09-16-2016 05:35 PM
  12. jackash0912's Avatar
    You : I am wondering if there is an option for Verizon to send me a replacement.
    You : Instead of having to drive two hours round trip to pick up a replacement device.
    Casey : Yes, I am. I am checking with our technical team as to the process that needs to be done on your case.
    You : thank you
    Casey : I have submitted a request to our technical team for a replacement of your device. Once the new devices arrive, they would ship out a device to you and along it would be a return box where you would need to send the device back to us. Only the device needs to be sent back, you can exclude the accessories.
    Casey : To follow-up, you can contact our technical team at 800-922-0204 option 3.
    09-16-2016 05:44 PM
  13. Kalkarni00's Avatar
    So because I saved my note4 and didn't trade it in for money or sell it and I am currently using that phone while waiting for the fixed note 7 I will be penalized for not taking a loaner phone ? The way I see it I saved them money and time, and now the ones that don't have the resources of just activating their old phone and got a loaner will be prioritized before me? I would say that is not the case. I assure you if I would arrive at your store the same day as you I would not have to wait for you to come get yours before I get mine.
    I do hope that's not the case, been penalized for not getting a loaner, because if that's the case then there will be a problem. How about I didn't want a loaner or I decided to not panic like most did and just minimize the usage of the phone and not charging it over night? Again, we will see what happens on Wednesday as I am off that day and will be going into the store, luckily I have two places near me.
    09-16-2016 05:51 PM
  14. AdamHLG's Avatar
    I'm back on the Note 5 that I had mothballed as a backup. The Note 5 gets warmer than my power-it-down-immediately Note 7 ever did in its brief life span. Go figure.
    09-16-2016 05:54 PM
  15. Kalkarni00's Avatar
    Some young man from the Verizon store just said the replacement will starting the exchange at the end of the month, please ignore this post like I ignored and move forward to September 21
    09-16-2016 05:54 PM
  16. Shamshi-Adad's Avatar
    You : I am wondering if there is an option for Verizon to send me a replacement.
    You : Instead of having to drive two hours round trip to pick up a replacement device.
    Casey : Yes, I am. I am checking with our technical team as to the process that needs to be done on your case.
    You : thank you
    Casey : I have submitted a request to our technical team for a replacement of your device. Once the new devices arrive, they would ship out a device to you and along it would be a return box where you would need to send the device back to us. Only the device needs to be sent back, you can exclude the accessories.
    Casey : To follow-up, you can contact our technical team at 800-922-0204 option 3.
    That's how it's already setup for me. Like I said, this thread is just an addiction for me.

    Peace. Alan
    09-16-2016 05:54 PM
  17. Notelover17's Avatar
    Unless you get there at the opening and are the very first one in the door on the 21st.....how are you going to know if they have them or not???

    And as I posted....that is how my rep and store is doing it.

    As this thread has shown, different locations are doing this differently. I would've thought that all the corporate stores would handle this the same, but OBVIOUSLY has not been the case.
    I'm not saying they don't have lists but to say I didn't do the right thing by not taking a loaner is an untruth and therefore would have to wait. Im not concerned about when I get the replacement as I am not without a phone. Just don't like being told I didn't comply since I didn't get a loaner. When I did exactly what was requested. To power down and shut it off.
    sistasweetpea and dorlisa like this.
    09-16-2016 05:54 PM
  18. Jewels81's Avatar
    Log in to MyVerizon,com .
    As soon as the next page settles down SELECT CONTACT US at the top of page to the right.
    Next page SELECT CHAT close to the top, all the way to the left. - I just double-checked for you.

    Peace. Alan
    Thanks😊
    09-16-2016 05:57 PM
  19. Kalkarni00's Avatar
    I'm not saying they don't have lists but to say I didn't do the right thing by not taking a loaner is an untruth and therefore would have to wait. Im not concerned about when I get the replacement as I am not without a phone. Just don't like being told I didn't comply since I didn't get a loaner. When I did exactly what was requested. To power down and shut it off.
    I am with you on this one!
    09-16-2016 05:57 PM
  20. felloffthetruck's Avatar
    The ONLY question that needs to be answered here is......................Has anyone been able to get a replacement Note 7 from Verizon yet?
    09-16-2016 05:58 PM
  21. Shamshi-Adad's Avatar
    The ONLY question that needs to be answered here is......................Has anyone been able to get a replacement Note 7 from Verizon yet?
    R O T F L ! ! ! Somehow the date Sept. 21st keeps poppin' into my head...

    Peace. Alan
    09-16-2016 06:08 PM
  22. felloffthetruck's Avatar
    R O T F L ! ! ! Somehow the date Sept. 21st keeps poppin' into my head...

    Peace. Alan

    The 16th is the date that keeps popping inside of my head over here.
    09-16-2016 06:12 PM
  23. Shamshi-Adad's Avatar
    The 16th is the date that keeps popping inside of my head over here.
    Well there's still lots of time today. Especially Central, Mountain, and West Coast Time.

    Peace. Alan
    09-16-2016 06:24 PM
  24. trucksmoveamerica#AC's Avatar
    I'm back on the Note 5 that I had mothballed as a backup. The Note 5 gets warmer than my power-it-down-immediately Note 7 ever did in its brief life span. Go figure.
    Same here
    09-16-2016 06:45 PM
  25. trucksmoveamerica#AC's Avatar
    If there's one thing that people learn from this recall, I hope it's have a back up phone. People got lucky Samsung provided loaner phones. It's not the carriers or companies problem if you don't have a back up phone.
    09-16-2016 06:49 PM
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