10-12-2016 12:39 PM
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  1. maf113's Avatar
    I called this morning and was told, yes i could place an order for a new one online, but no the replacement devices have not been released yet.

    So much fun.
    Wait a minute. Replacements have to wait till the "release date" of 9/21, but new purchases can be done now when Samsung has said they will be available 9/28 for sale. Way to go Verizon!!! Thanks for screwing over loyal Samsung customers again.
    jackash0912 likes this.
    09-20-2016 07:57 AM
  2. bassjo's Avatar
    I called again and was able to talk to a very nice lady, who very nicely said that she can not help me until tomorrow . She did commit to calling me in the morning (she said i will be her first call) to assist me with ordering the replacement. Bless her heart.
    That's strange, though it seems in keeping on par with the how VZW's customer service responses have been lately, all over the place. I guess I'll just wait and see if I get a device tomorrow morning or not.
    09-20-2016 07:58 AM
  3. From A Buick 8's Avatar
    Wait a minute. Replacements have to wait till the "release date" of 9/21, but new purchases can be done now when Samsung has said they will be available 9/28 for sale. Way to go Verizon!!! Thanks for screwing over loyal Samsung customers again.
    At least one person on this thread was able to get their replacement note 7 on order today, i am going to try again in a few minutes and hope that third time is charm.
    Shamshi-Adad likes this.
    09-20-2016 07:59 AM
  4. TheMiz's Avatar
    Wait a minute. Replacements have to wait till the "release date" of 9/21, but new purchases can be done now when Samsung has said they will be available 9/28 for sale. Way to go Verizon!!! Thanks for screwing over loyal Samsung customers again.
    9/28 ?
    09-20-2016 07:59 AM
  5. byrds8's Avatar
    Where does it say Samsung said the 28th? On their website it says: "Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016."
    Shamshi-Adad likes this.
    09-20-2016 08:02 AM
  6. Blazeeofglory's Avatar
    Where does it say Samsung said the 28th? On their website it says: "Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016."
    I saw them reply to a comment on their facebook backing this statement. Someone asked if they can purchase new devices on 9/21. Samsung told them the 21st is for the exchange program only. Once I get to work ill find it and take a screenshot..
    09-20-2016 08:10 AM
  7. mrocha85's Avatar
    I'm on hold now, going to try getting our loaners replaced.
    09-20-2016 08:12 AM
  8. From A Buick 8's Avatar
    Where does it say Samsung said the 28th? On their website it says: "Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016."
    I think he was referring to 9/28 for buying a new one as a first time purchaser, not as a replacement.
    Shamshi-Adad likes this.
    09-20-2016 08:12 AM
  9. msokad's Avatar
    I have the pop-up to install the system update. Has anyone installed this yet and does it gimp the battery at 60%
    09-20-2016 08:15 AM
  10. jeomite's Avatar
    I have the pop-up to install the system update. Has anyone installed this yet and does it gimp the battery at 60%
    Got this system update message this morning as well. Didn't install as I wanted to know if it will "gimp the battery at 60%" as well.
    09-20-2016 08:23 AM
  11. WalkingHorse's Avatar
    I have the pop-up to install the system update. Has anyone installed this yet and does it gimp the battery at 60%
    I installed the updated yesterday. It does not gimp your battery. You will have a white battery icon if your phone needs to be exchanged for a good one. Safe/good phones battery icon will be green. Also you will get a nag screen stating that you need to exchange your phone every time you reboot or charge your phone if yours is a recall phone.
    Shamshi-Adad likes this.
    09-20-2016 08:32 AM
  12. trucksmoveamerica#AC's Avatar
    I installed the updated yesterday. It does not gimp your battery. You will have a white battery icon if your phone needs to be exchanged for a good one. Safe/good phones battery icon will be green. Also you will get a nag screen stating that you need to exchange your phone every time you reboot or charge your phone if yours is a recall phone.
    can you get rid of the nag screen while charging, or does it keep popping up over and over. TIA
    09-20-2016 08:33 AM
  13. maf113's Avatar
    Where does it say Samsung said the 28th? On their website it says: "Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016."
    9/28 is the date that Samsung has said they would be available for sale. Exchanges would start NLT 9/21. Retail sales 9/28.
    09-20-2016 08:35 AM
  14. trucksmoveamerica#AC's Avatar
    Well, chatted with verizon today about replacement since they are now selling them to, here is the transcript, I will try to weed it out a little. Verizon never seems to amaze me at how clueless they are, guess thats what happens when you have money rolling every month....I just left it all on there since the first one was as clueless as they come, you have to see it to believe it. I expected this as the outcome, but figured I might as well try it and see what happens. I assure you that they will be sending me my new note 7 and I will then send them the old one.....

    Hi! How can I help you today?
    You: Hello
    Jennifer: Welcome to Verizon Wireless Sales chat!
    Jennifer: Thanks for contacting Verizon Sales Chat! I would love to assist you with your purchase today.
    You: I am ready to have my note 7 replaced. I live a ways out from a corporate store, so need to do it thru the fed ex. I see that verizon is now selling them, so there should be no reason that we can not process a replacement, as replacements were suppose to be done before selling them to new customers
    Jennifer: I definitely understand your concern, and I’m glad to clarify.
    You: ok
    Jennifer: the online order process is not set up for cancellations or returns you can return via fed ex but your phone will need to be received before you can upgrade online
    Jennifer: i can get you the number to get that processed faster would you like that over the phone
    Jennifer: CUSTOMER SERVICE
    1(800)-922-0204
    You: The phone does not need to be sent in before verizon sends out a new phone to replace my current phone. I have done this several times over the years, they send out the new one and I send the old one back in.
    You: They will charge my account if I do not send it in.
    Jennifer: Oh great
    Jennifer: lets continue to checkout i am sorry i was given other instructions
    You: sounds great
    Jennifer: add the new phone to cart
    You: do I do the express checkout as new customer, or existing customer
    Jennifer: your an existing customer correct, you have done this online before corect?
    You: yes I have, but since the line is tied up in contract the system is not going to allow an upgrade, so was checking
    You: we are doing an exchange, not add line or upgrade
    Jennifer: i do apologize but we do not have an exchange link online the options we have online is new line or upgrade how were you able to do this before online was it through customer service sales does not have that link ?\
    You: I have not done an exchange online for the note 7, trying to do it now
    Jennifer: A Specialist is available and I will send them a copy of our conversation so you won't have to repeat yourself. Are there any questions for me before I transfer you?
    Jennifer: I'll transfer you now. Thank you for chatting with Verizon Wireless Sales Chat!
    You: ok
    Jennifer has left the chat
    You are being transferred, please hold...
    You are now chatting with PAMELA
    PAMELA: Hi there
    You: Hello
    PAMELA: I would be more than happy to look into this for you today. May I have your name and phone number?
    You: T 7
    PAMELA: Thanks Todd, please allow me a moment to access your account.
    PAMELA: Thank you for your patience, I'm showing that the Note 7 will be available tomorrow for replacement. You could place your order online or over the phone. I will send you a box to ship your current Note 7 and there is no restocking fee due to the recall.
    You: you dont need to send a box, just make sure there is a return label in the box with new phone, I can use that box to send the old one back to you
    PAMELA: The order can only be processed tomorrow when the phones become available.
    You: And why is the note 7 showing replacement for tomorrow and it is showing available for sale right now on your site? According to samsung and CPSC, the note 7 were suppose to be replaced before the new ones are sold.
    PAMELA: The new Note 7's are replaced first to customers who have turned in their old Note 7. If you were to go into the store you would be able to swap out your device.
    You: your sales agent was more then glad to sell me one as a new customer, but when it was a recall then it cant be done till the 21st
    PAMELA: Since we do not have your current device yet your options would be to visit the store and swap it out or send us your old device and wait until the new device is shipped.
    You: no we can not, the internet is full of stories that tthe stores are telling people no, not till the 21st, the 21st is not a release date. if your selling them, then obivously you have new ones available, it is not being sold as a preorder on your site
    You: It is time verizon stops passing the buck to the store, customer service, samsung, whatever. It is time to start doing the exchanges, verizon is the only carrier that is making this process hard, the other carriers are processing the replacements.
    PAMELA: Correct, we want our current customers to get first come first serv with the new replacement.
    You: I am a current customer.
    PAMELA: Yes you are, and you do have first priority for replacement when you visit the store, since we did not receive your old device.
    You: I do not need to send in my old phone first, I have a excellent payment history with verizon, have had everything billed to my account and no late payments ever in 14 years, so that is not an option, recall or new phone, does not matter in my case
    You: I am not going to argue anymore. I am going to report this to the CPSC and let them know how verizon is hindering the replacement process and verizon contrary to what they say, their customers safety is not priority. everyone is hitting every road block possible from verizon. Funny how verizon is the only carrier that has not been issuing replacements, but they are more the willing to sell new ones.
    You: a recall is a recall, I have done several phone swaps in the past without sending in my old one first, this is, well you know.....
    PAMELA: We are more than happy to replace your phone. However you would have to follow the replacement policy. It's like when you return an item to a store, you would have to turn in the old item before you can leave the store with the new device.
    You: this is thru the mail, I have done several swaps this way. verizon is hindering the process as we speak at all levels.
    You: I will encourage the CSPC to contact your current customers with the note 7 and they can find out themselves
    PAMELA: We do swaps, however this would depend on why you are swapping out a device....insurance swap, old device swap due to lost device. Or a trade in. You are more than able to replace your device today if you visit the store and turn in your old device.
    You: so anyway, I am hitting another verizon roadblock now, so no point in continuing. I am seriously considering just switching customers, it gets old having to jump thru the verizon hoops to get things done.
    You: I will pass this on to everyone that is being told no to today, yesterday, sunday, and so on. verizon is being verizon again, the only carrier making the process a pain and road blocking it, good to be a new customer for the note 7, leave the recalled ones on the street, we dont make commisison on those.
    You: so anyways, getting nowhere, I am out of here
    09-20-2016 08:38 AM
  15. felloffthetruck's Avatar
    can you get rid of the nag screen while charging, or does it keep popping up over and over. TIA
    It only pops up when you first plug in a charger or place the phone on a wireless charger. It makes you hit "OK" before the charge starts then just goes away until next time.
    09-20-2016 08:39 AM
  16. rnb8408's Avatar
    I called Verizon this morning and was able to place the order and they even let me choice overnight shipping. So supposedly I'll receive my "new" Note 7 tomorrow by 10:30 am. I was charged taxes but after the order was processed they credited my account the amount of the taxes so it seems I'm all good. (We'll see tomorrow morning)

    I have been just watching this forum but wanted to post. I was on the phone an hour with them this morning and she would have given me a Note 7 IF I had a loaner within the last 14 days, but refused to exchange my Note 7 for another Note 7. Said I had to go in store, no other options.
    09-20-2016 08:41 AM
  17. WalkingHorse's Avatar
    can you get rid of the nag screen while charging, or does it keep popping up over and over. TIA
    Oh yes. It only pops up one time then you can dismiss it. Once dismissed it does not come back until you start the charging process again or reboot.
    09-20-2016 08:41 AM
  18. mrocha85's Avatar
    I'm on hold now, going to try getting our loaners replaced.
    I have been just watching this forum but wanted to post. I was on the phone an hour with them this morning and she would have given me a Note 7 IF I had a loaner within the last 14 days, but refused to exchange my Note 7 for another Note 7. Said I had to go in store, no other options.
    That's funny, I just got off the phone with them and they said they couldn't do the exchange for me and we swapped for the s7e loaner. Said we had to do it in the store.
    09-20-2016 08:45 AM
  19. trucksmoveamerica#AC's Avatar
    I did a chat today with verizon, and to no surprise they proved to be clueless again. I really do not care when I get the replacement, I just want to put the order in and have it done with, when it gets here, it gets here, but as with anything verizon is involved in, it is a big pain in the arse to do. Can verizon just stop trying to be the control freaks they are for once, treat the damn recalls like a preorder and be done with it, but they want to sell new ones to so they can get their commissions. I am going to show the chat if you want to read thru it, the first one was a dandy, but did not get much better with the second one she transferred me to. Oh by the way, the second on said they are doing the swaps now, you just have to go into the store to do it, I told her I would let everyone know that, so I am doing that....

    Hi! How can I help you today?
    You: Hello
    Jennifer: Welcome to Verizon Wireless Sales chat!
    Jennifer: Thanks for contacting Verizon Sales Chat! I would love to assist you with your purchase today.
    You: I am ready to have my note 7 replaced. I live a ways out from a corporate store, so need to do it thru the fed ex. I see that verizon is now selling them, so there should be no reason that we can not process a replacement, as replacements were suppose to be done before selling them to new customers
    Jennifer: I definitely understand your concern, and I’m glad to clarify.
    You: ok
    Jennifer: the online order process is not set up for cancellations or returns you can return via fed ex but your phone will need to be received before you can upgrade online
    Jennifer: i can get you the number to get that processed faster would you like that over the phone
    Jennifer: CUSTOMER SERVICE
    1(800)-922-0204
    You: The phone does not need to be sent in before verizon sends out a new phone to replace my current phone. I have done this several times over the years, they send out the new one and I send the old one back in.
    You: They will charge my account if I do not send it in.
    Jennifer: Oh great
    Jennifer: lets continue to checkout i am sorry i was given other instructions
    You: sounds great
    Jennifer: add the new phone to cart
    You: do I do the express checkout as new customer, or existing customer
    Jennifer: your an existing customer correct, you have done this online before corect?
    You: yes I have, but since the line is tied up in contract the system is not going to allow an upgrade, so was checking
    You: we are doing an exchange, not add line or upgrade
    Jennifer: i do apologize but we do not have an exchange link online the options we have online is new line or upgrade how were you able to do this before online was it through customer service sales does not have that link ?\
    You: I have not done an exchange online for the note 7, trying to do it now
    Jennifer: A Specialist is available and I will send them a copy of our conversation so you won't have to repeat yourself. Are there any questions for me before I transfer you?
    Jennifer: I'll transfer you now. Thank you for chatting with Verizon Wireless Sales Chat!
    You: ok
    Jennifer has left the chat
    You are being transferred, please hold...
    You are now chatting with PAMELA
    PAMELA: Hi there
    You: Hello
    PAMELA: I would be more than happy to look into this for you today. May I have your name and phone number?
    You: T*******************************************
    PAMELA: Thanks Todd, please allow me a moment to access your account.
    PAMELA: Thank you for your patience, I'm showing that the Note 7 will be available tomorrow for replacement. You could place your order online or over the phone. I will send you a box to ship your current Note 7 and there is no restocking fee due to the recall.
    You: you dont need to send a box, just make sure there is a return label in the box with new phone, I can use that box to send the old one back to you
    PAMELA: The order can only be processed tomorrow when the phones become available.
    You: And why is the note 7 showing replacement for tomorrow and it is showing available for sale right now on your site? According to samsung and CPSC, the note 7 were suppose to be replaced before the new ones are sold.
    PAMELA: The new Note 7's are replaced first to customers who have turned in their old Note 7. If you were to go into the store you would be able to swap out your device.
    You: your sales agent was more then glad to sell me one as a new customer, but when it was a recall then it cant be done till the 21st
    PAMELA: Since we do not have your current device yet your options would be to visit the store and swap it out or send us your old device and wait until the new device is shipped.
    You: no we can not, the internet is full of stories that tthe stores are telling people no, not till the 21st, the 21st is not a release date. if your selling them, then obivously you have new ones available, it is not being sold as a preorder on your site
    You: It is time verizon stops passing the buck to the store, customer service, samsung, whatever. It is time to start doing the exchanges, verizon is the only carrier that is making this process hard, the other carriers are processing the replacements.
    PAMELA: Correct, we want our current customers to get first come first serv with the new replacement.
    You: I am a current customer.
    PAMELA: Yes you are, and you do have first priority for replacement when you visit the store, since we did not receive your old device.
    You: I do not need to send in my old phone first, I have a excellent payment history with verizon, have had everything billed to my account and no late payments ever in 14 years, so that is not an option, recall or new phone, does not matter in my case
    You: I am not going to argue anymore. I am going to report this to the CPSC and let them know how verizon is hindering the replacement process and verizon contrary to what they say, their customers safety is not priority. everyone is hitting every road block possible from verizon. Funny how verizon is the only carrier that has not been issuing replacements, but they are more the willing to sell new ones.
    You: a recall is a recall, I have done several phone swaps in the past without sending in my old one first, this is, well you know.....
    PAMELA: We are more than happy to replace your phone. However you would have to follow the replacement policy. It's like when you return an item to a store, you would have to turn in the old item before you can leave the store with the new device.
    You: this is thru the mail, I have done several swaps this way. verizon is hindering the process as we speak at all levels.
    You: I will encourage the CSPC to contact your current customers with the note 7 and they can find out themselves
    PAMELA: We do swaps, however this would depend on why you are swapping out a device....insurance swap, old device swap due to lost device. Or a trade in. You are more than able to replace your device today if you visit the store and turn in your old device.
    You: so anyway, I am hitting another verizon roadblock now, so no point in continuing. I am seriously considering just switching customers, it gets old having to jump thru the verizon hoops to get things done.
    You: I will pass this on to everyone that is being told no to today, yesterday, sunday, and so on. verizon is being verizon again, the only carrier making the process a pain and road blocking it, good to be a new customer for the note 7, leave the recalled ones on the street, we dont make commisison on those.
    You: so anyways, getting nowhere, I am out of here
    09-20-2016 08:50 AM
  20. trucksmoveamerica#AC's Avatar
    good luck at getting it today
    09-20-2016 08:52 AM
  21. felloffthetruck's Avatar
    Think I'll start giving my local corporate stores a few calls just to bust some balls.
    msokad and Shamshi-Adad like this.
    09-20-2016 08:55 AM
  22. xsikal's Avatar
    What is the estimated ship date?
    It's shipping today (9/20) with two day free shipping and arrival on Thursday (9/22).

    This is for a first-time purchase, not an exchange; I was calling in to purchase one originally when the whole recall kerfuffle started earlier this month, and therefore never was able to purchase one until now.
    09-20-2016 09:03 AM
  23. byrds8's Avatar
    Both the corp stores here swear they dont have them nor are they in transit. They both said they arent sure if they will have them tomorrow or not. Ill not be a happy camper.
    Shamshi-Adad likes this.
    09-20-2016 09:06 AM
  24. rnb8408's Avatar
    Both the corp stores here swear they dont have them nor are they in transit. They both said they arent sure if they will have them tomorrow or not. Ill not be a happy camper.
    Same here. My local store said she has "no idea" when they will get them. This doesn't make any sense, esp with Samsung and the text from Verizon giving a definite date of the 21st. I really just don't get why they can't do this over the phone.
    Kalkarni00 likes this.
    09-20-2016 09:17 AM
  25. trusigma's Avatar
    I have been just watching this forum but wanted to post. I was on the phone an hour with them this morning and she would have given me a Note 7 IF I had a loaner within the last 14 days, but refused to exchange my Note 7 for another Note 7. Said I had to go in store, no other options.
    I just went through chat option and ordered replacement. Only part i didnt like was paying the taxes today and getting refund when old phone is returned.
    Shamshi-Adad likes this.
    09-20-2016 09:18 AM
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