10-12-2016 12:39 PM
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  1. keepnitreel's Avatar
    Told them that and what Samsung said and they said basically we haven't heard that and we work here.
    OK, so they don't read what's on their own website, smmfh
    Shamshi-Adad likes this.
    09-20-2016 10:38 AM
  2. AdamHLG's Avatar
    Called my Verizon store and was told "they just got an email that most stores are expecting [the replacement Note 7] within 48 hours but [the store I called] have not gotten them today yet"

    I didn't bother with the 9/21 date question because for all I know that email was drafted last night.

    I do think the guy I spoke with was genuine. He really didn't have them. But even if the email was sent yesterday, not so sure these stores will have them right at opening. They may need to get them delivered first on 9/21. So if not am tomorrow try pm.
    Harlemknight likes this.
    09-20-2016 10:41 AM
  3. trusigma's Avatar
    Same here, and honestly, I have NO confidence I'll be seeing my phone tomorrow as promised.
    Check your tracking information, hard to argue with that. Fingers crossed though
    09-20-2016 10:41 AM
  4. bassjo's Avatar
    I have been just watching this forum but wanted to post. I was on the phone an hour with them this morning and she would have given me a Note 7 IF I had a loaner within the last 14 days, but refused to exchange my Note 7 for another Note 7. Said I had to go in store, no other options.
    Again with Verizon it's been one story after another depending on which CSR you spoke with. I have the same N7 I preordered on 08/19 and I've got FedEx shipping confirmation that my replacement will be here tomorrow before noon. IMO Verizon has really fumbled the ball here for lots of folks.
    dogdooley and haganjeff like this.
    09-20-2016 10:54 AM
  5. xdroidgalaxy's Avatar
    I had done a return on my original one, so was able to order one today online for delivery by 10:30am tomorrow. Got charged a $20 upgrade fee I never had to pay on the first one. Chat said they couldn't help on that. And no $25 credit. And buy a new screen protector. I feel well taken care of!
    09-20-2016 10:58 AM
  6. rnb8408's Avatar
    Again with Verizon it's been one story after another depending on which CSR you spoke with. I have the same N7 I preordered on 08/19 and I've got FedEx shipping confirmation that my replacement will be here tomorrow before noon. IMO Verizon has really fumbled the ball here for lots of folks.
    I called back and mine is coming Thurs. She had to rig the system and do it as a warranty exchange and I had to pay taxes and no $25 credit.
    09-20-2016 11:03 AM
  7. PraetorianGuard14's Avatar
    It's amazing how utterly clueless Verizon is with this.
    09-20-2016 11:03 AM
  8. Nvincible's Avatar
    Holy crap! I called my local store and of course got the standard "no phones and no idea when" line. Called a branch close to my work and she went and looked and said, "yep, we have some. All 3 colors"... Just got back now. Transaction went smooth from giving back my S7E and back to Note 7. Also gave a $25 account credit. Nothing out of pocket today at all.

    I'm still in shock. I'm at work so haven't been able to check anything except the box said Made in Korea.
    09-20-2016 11:05 AM
  9. k.scott's Avatar
    Well after calling three different Corp stores in Houston (got the same response of they don't know when they'll get the N7 replacements in), I took a chance and called 611 since the local Corp stores couldn't guarantee that I would get my replacement this month even!

    Not only did I get my replacement phone ordered for next day delivery by 1030am tomorrow , she also gave me a credit for the extra taxes the store charged me for the loaner and gave me a $25 bill credit. She also stated I only needed to return the S7E (not the accessories) with the return label coming with my new phone tomorrow!

    I had had about enough of the local Corp store employee attitudes toward me through this whole N7 recall...but this girl made my day! So glad to have this behind me soon.

    Wanted to share in case some of you were having the same bad luck I was... Good luck
    09-20-2016 11:05 AM
  10. felloffthetruck's Avatar
    Again with Verizon it's been one story after another depending on which CSR you spoke with. I have the same N7 I preordered on 08/19 and I've got FedEx shipping confirmation that my replacement will be here tomorrow before noon. IMO Verizon has really fumbled the ball here for lots of folks.
    Did they just exchange or did they have to refund and charge you all over again?
    09-20-2016 11:08 AM
  11. dsignori's Avatar
    Verizon, what a huge pile of crap.

    Will anyone have any luck getting a replacement today (Tuesday) at a Verizon corporate store?

    I don't understand why you keep posting over and over on 9/20 that you can't get the replacement that will be available 9/21. The date is clearly 9/21 in store, as advertised. Some have called today and done a phone replacement, but the in store date has been known to be 9/21.

    Go to the store TOMORROW and get your new phone. I am not sure what else you want here ...
    09-20-2016 11:09 AM
  12. felloffthetruck's Avatar
    Holy crap! I called my local store and of course got the standard "no phones and no idea when" line. Called a branch close to my work and she went and looked and said, "yep, we have some. All 3 colors"... Just got back now. Transaction went smooth from giving back my S7E and back to Note 7. Also gave a $25 account credit. Nothing out of pocket today at all.

    I'm still in shock. I'm at work so haven't been able to check anything except the box said Made in Korea.
    Pictures of box showing the new black square and any other differences please.
    Did they just exchange or did they refund you and make you repurchase again?
    09-20-2016 11:11 AM
  13. felloffthetruck's Avatar
    I don't understand why you keep posting over and over on 9/20 that you can't get the replacement that will be available 9/21. The date is clearly 9/21 in store, as advertised. Some have called today and done a phone replacement, but the in store date has been known to be 9/21.

    Go to the store TOMORROW and get your new phone. I am not sure what else you want here ...
    Maybe you can go for me?
    dsignori and msndrstood like this.
    09-20-2016 11:12 AM
  14. From A Buick 8's Avatar
    It really is quite funny if you take 50,000 mile view of it all. They really just tell whatever story they want depending on who you talk to. I had been having very good luck with Verizon chat getting consistent answers (although not the answer i wanted). After hearing that someone on this thread had luck with getting their replacement through chat today i thought i would give it a shot. See how that worked out below.


    DATE/TIME: 2016-09-20 09:57:20


    Chat Transcript


    PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.




    ELENA : Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?


    You : Hello


    ELENA : I will be more than happy to assist you today! Please allow me one moment to bring up your account.


    ELENA : How May I assist you today?


    You : sure


    You : i hope your day is going well


    You : my name is frank


    You : I have one of the recalled note 7'a was hoping to get a replacement ordered


    ELENA : Thank you, my day is going great so far


    ELENA : I will get you the website to trade in your phone


    You : thank you


    ELENA : You can go to Galaxy Note7 Safety Recall and Exchange Program


    You : that site points me back to Verizon


    You : i pre-ordered it from Verizon online


    ELENA : I understand, Since this recall is done by samsung I can provide you with the number where you can contact them if the exchange site is not working.


    You : i am sure you folks are busy today, based on the site it tells me to go to my point of purchase for the excahnage


    ELENA : If it was pre-ordered on the website, then you must do it as a trade in.


    ELENA : Once you process this, they will send you a return box and you will get your replacement.


    You : ok so no joy on getting one shipped out today,


    ELENA : Since it is a recall, it needs to be sent in before you can get another one, because it was done online from the beginning. I apologize about that.


    You : ok thnaks


    ELENA : You are welcome, Is there anything else I can assist you with?


    You : not at this time


    ELENA : Have a great day!
    09-20-2016 11:17 AM
  15. bassjo's Avatar
    Did they just exchange or did they have to refund and charge you all over again?
    As stated before they processed it as an exchange (I think) but they did charge me taxes which they immediately posted to my account as a refund. So I hope this info helps.
    09-20-2016 11:18 AM
  16. Nvincible's Avatar
    Working so can't post pics (tons of downloading going on in background too). Box looks the same to me except for the black square. No S or anything.
    I just downloaded the phone info app and it says mine was made on 9/5/16 in Korea.
    I don't actually know what he did. I didn't get a receipt or sign anything. Guess I better check my account later!
    I could have got any color I wanted too.

    This was at the Brier Creek store in Raleigh, NC if anyone else is in the area.

    So far, battery icon is white but probably will change with all this updating going on. Letting her charge now. Hopefully... No flames!
    09-20-2016 11:23 AM
  17. From A Buick 8's Avatar
    Working so can't post pics (tons of downloading going on in background too). Box looks the same to me except for the black square. No S or anything.
    I just downloaded the phone info app and it says mine was made on 9/5/16 in Korea.
    I don't actually know what he did. I didn't get a receipt or sign anything. Guess I better check my account later!
    I could have got any color I wanted too.

    This was at the Brier Creek store in Raleigh, NC if anyone else is in the area.

    So far, battery icon is white but probably will change with all this updating going on. Letting her charge now. Hopefully... No flames!
    Thats not funny McGee
    09-20-2016 11:27 AM
  18. tommyz1052's Avatar
    not true, i started with a online chat this am. I had to pay the TAx difference however when i return the old phone they will refund the 80 dollars in taxes. They are shipping my phone overnight no charge.

    I would report Elena
    From A Buick 8 likes this.
    09-20-2016 11:36 AM
  19. HaVoK_C89's Avatar
    Holy crap! I called my local store and of course got the standard "no phones and no idea when" line. Called a branch close to my work and she went and looked and said, "yep, we have some. All 3 colors"... Just got back now. Transaction went smooth from giving back my S7E and back to Note 7. Also gave a $25 account credit. Nothing out of pocket today at all.

    I'm still in shock. I'm at work so haven't been able to check anything except the box said Made in Korea.
    2 questions, was the store you did the exchange at a corporate store? And was it your place of purchase?

    I'd love to be able to do a swap at my local store because the one I got my phone from from is almost an hr away.
    09-20-2016 11:36 AM
  20. rnb8408's Avatar
    I called back and mine is coming Thurs. She had to rig the system and do it as a warranty exchange and I had to pay taxes and no $25 credit.
    I had to call back, my order got placed on hold and said I had to take action. But when I call, they don't show that. AH! This is so frustrating.
    09-20-2016 11:43 AM
  21. miyanc's Avatar
    2 questions, was the store you did the exchange at a corporate store? And was it your place of purchase?

    I'd love to be able to do a swap at my local store because the one I got my phone from from is almost an hr away.
    It doesnt matter which phone you purchased from if it was a corp store. Any will do. I purchased thru vzw online and I can go into any corp store for the exchange. As a matter of fact I bought the n7 thru vzw online, returned it at a corp store and got the s7e which, if they have them tomorrow, will be trading this one in at a different store.
    09-20-2016 11:46 AM
  22. jmk32's Avatar
    Heard from my Verizon store (local authorized reseller). They said they are only getting replacement phones for the ones that have been returned already this week, which doesn't help people who held on to their phones (like me). They are saying they hope to have my replacement by Thurs ;-(

    Wouldn't Samsung want to first swap the folks still holding on to (possible exploding) phones instead of making us wait longer than folks who have swapped for safe phones already?
    dogdooley likes this.
    09-20-2016 11:47 AM
  23. Mobilon's Avatar
    Does anyone know if you have to return all the accessories with the phone to Verizon? It would be nice to keep them for our troubles.
    09-20-2016 11:48 AM
  24. dogdooley's Avatar
    Heard from my Verizon store (local authorized reseller). They said they are only getting replacement phones for the ones that have been returned already this week, which doesn't help people who held on to their phones (like me). They are saying they hope to have my replacement by Thurs ;-(

    Wouldn't Samsung want to first swap the folks still holding on to (possible exploding) phones instead of making us wait longer than folks who have swapped for safe phones already?
    This makes too much sense!
    Kalkarni00 likes this.
    09-20-2016 11:51 AM
  25. WyDave's Avatar
    Heard from my Verizon store (local authorized reseller). They said they are only getting replacement phones for the ones that have been returned already this week, which doesn't help people who held on to their phones (like me). They are saying they hope to have my replacement by Thurs ;-(

    Wouldn't Samsung want to first swap the folks still holding on to (possible exploding) phones instead of making us wait longer than folks who have swapped for safe phones already?
    As my rep put it, there is limited quantity of the new batch. If you exchanged, they know how many they need and where RIGHT NOW.
    09-20-2016 11:53 AM
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