10-12-2016 12:39 PM
3,177 ... 7891011 ...
tools
  1. MikeS1971's Avatar
    Is there any thoughts about the VZW customers who preordered from the Verizon Website being able to exchange at a Corporate Store?

    Peace. Alan
    Shouldn't be an issue. I was able to exchange my sons Note 7 in store the day after it arrived. I preordered it seconds after ordering started and it arrived the 19th then exchanged it the 20th. Our reasons for exchanging it were minor compared to this.
    09-03-2016 03:36 PM
  2. MizWylie's Avatar
    Maybe I'll swap for silver also. I got sick of the silver/chrome S7 edge after a couple of weeks and went for black.
    Is the silver Note 7 the same Chrome/Mirror silver of the S7 Edge?
    Not sure. I haven't seen it in person yet. Either way I'll probably be happy having it back. I loved my chrome S7 Edge. If I visit Verizon this coming week I'll keep you posted.
    09-03-2016 04:11 PM
  3. trucksmoveamerica#AC's Avatar
    I hope they will mail out replacements and we send in the old one, this way I have time to do smart switch.
    09-03-2016 04:58 PM
  4. Jewels81's Avatar
    How could they have a Note for Note trade? They are being made as we speak.
    I got a question for you? Are you a mod for this site?
    09-03-2016 04:59 PM
  5. PraetorianGuard14's Avatar
    I'm confused about the GN7 for GN7 process too.
    09-03-2016 05:03 PM
  6. Kelly Kearns's Avatar
    I got a question for you? Are you a mod for this site?
    I'm an Ambassador. I can help you if you need something. You can PM if you want.
    09-03-2016 05:06 PM
  7. Kelly Kearns's Avatar
    I'm confused about the GN7 for GN7 process too.
    That part isn't set in stone yet for any carrier really.

    Give them some time, this is an unprecedented recall and this is also a holiday weekend for the people high up that make those decisions.
    09-03-2016 05:07 PM
  8. Blues Fan's Avatar
    YES!!! This is the approach. Relax, allow the new units to get stocked, policies to get in place, then go in. I plan to wait an bit beyond that even. I want the stores to have done many before I go in, so I am in there as short a time as possible.

    In fact, I ordered on line as well. If they will ship me a new one, and allow me to ship back after getting the new one (my absolute preference), I will be all over that.
    That is what Tmobile told me the plan is. If I chose to have a new one shipped to me and then ship old unit to them. or swap it out in store. Right now they are giving the option of obtaining a refund or exchange for another type of phone but all the phones out there are a downgrade right now. if you want a refund as of now you have until sept 30th for tmobile. If later in the month there is still not a new Note then I will consider swapping it out for the V20 then.
    09-03-2016 05:12 PM
  9. MizWylie's Avatar
    That is what Tmobile told me the plan is. If I chose to have a new one shipped to me and then ship old unit to them. or swap it out in store. Right now they are giving the option of obtaining a refund or exchange for another type of phone but all the phones out there are a downgrade right now. if you want a refund as of now you have until sept 30th for tmobile. If later in the month there is still not a new Note then I will consider swapping it out for the V20 then.
    Then why are you lurking on the Verizon thread? Every carrier is going about the recall differently.
    09-03-2016 05:14 PM
  10. oldskoolstyle70's Avatar
    I hope they will mail out replacements and we send in the old one, this way I have time to do smart switch.
    I hope so as well but thinking they may ship out the replacement and have us drop the defective ones at the stores. They may have to ship these back a particular way where it could be a potential fire/explosion hazard.
    09-03-2016 05:23 PM
  11. BxChick's Avatar
    I really love my N7💙 i don't want a replacement! Now if i have to return it to get a new N7 then i will have no problem of letting it go
    09-03-2016 05:30 PM
  12. felloffthetruck's Avatar
    And what happens if we exchange a perfectly good Note 7 and end up with something worst?
    My Note 7 seems just fine.
    09-03-2016 05:48 PM
  13. Kelly Kearns's Avatar
    And what happens if we exchange a perfectly good Note 7 and end up with something worst?
    My Note 7 seems just fine.
    Your Note is not fine.

    Why would you receive a worse one? If there is a problem with your new one, swap it out.
    09-03-2016 05:51 PM
  14. skullsgrl84's Avatar
    Im going to be turning mine in next week. Will use my droid maxx 2 until the new notes come in. I'm not excited to use the droid yuck.
    09-03-2016 05:53 PM
  15. Rosesrread1's Avatar
    Yes. It's coming next wk or the following wk. You can keep your note until you walk in the store and exchange it for the new one once received by Verizon. I've called Samsung and Verizon both, daily. I just now spoke with my Verizon store, as impossible as it seems to get it done so quickly, it's true. He confirmed it. I guess u just have to keep calling to find out when their shipment are due in. So that's what I intend to do. After using the 7 I wouldn't switch to anything else. I've had no problems whatsoever with mine. So I'm VERY happy keeping it until the switch .
    09-03-2016 06:08 PM
  16. Shamshi-Adad's Avatar
    Yes. It's coming next wk or the following wk. You can keep your note until you walk in the store and exchange it for the new one once received by Verizon. I've called Samsung and Verizon both, daily. I just now spoke with my Verizon store, as impossible as it seems to get it done so quickly, it's true. He confirmed it. I guess u just have to keep calling to find out when their shipment are due in. So that's what I intend to do. After using the 7 I wouldn't switch to anything else. I've had no problems whatsoever with mine. So I'm VERY happy keeping it until the switch .
    Did you get your original from the store or per-order from Verizon website?

    Peace. Alan
    09-03-2016 06:12 PM
  17. skullsgrl84's Avatar
    I've returned phones that I pre ordered to the Verizon store with no issues.
    09-03-2016 06:13 PM
  18. Rosesrread1's Avatar
    I preordered and bought it at Verizon. Now I'm happy. I thought I'd be without it. Now i know i won't. Good job Samsung and good job Verizon for putting up with me!
    09-03-2016 06:16 PM
  19. Shamshi-Adad's Avatar
    I preordered and bought it at Verizon. Now I'm happy. I thought I'd be without it. Now i know i won't. Good job Samsung and good job Verizon for putting up with me!
    You pre-ordered at the store and bought it at the store originally? Sorry I'm being thick headed here.
    09-03-2016 06:18 PM
  20. felloffthetruck's Avatar
    Your Note is not fine.

    Why would you receive a worse one? If there is a problem with your new one, swap it out.
    You could end up with one with dead pixels, notification problems, LTE signal problems, manufacturing blemishes ETC.
    I guess it's just a chance everyone will have to take.

    Alan, what does that dog have in his mouth? Looks like an Egg Mcmuffin.
    09-03-2016 06:21 PM
  21. SarahGN's Avatar
    I have been with Verizon long enough to know that if you ask 3 Verizon reps the same question, you are likely to get 3 different answers. So keep that in mind.

    I was told by a Verizon rep that next week they will be getting the IMEIs of the affected devices from Samsung. This doesn't mean that you can't exchange your device if your IMEI is not affected, you can.
    09-03-2016 06:22 PM
  22. Kelly Kearns's Avatar
    You could end up with one with dead pixels, notification problems, LTE signal problems, manufacturing blemishes ETC.
    I guess it's just a chance everyone will have to take.
    If that happens you march back in the store and exchange it, just like normal.
    09-03-2016 06:23 PM
  23. felloffthetruck's Avatar
    09-03-2016 06:24 PM
  24. skullsgrl84's Avatar
    I am glad Verizon is allowing the return exchange until 9-30. My 14 days expired on Thursday
    09-03-2016 06:24 PM
  25. Kelly Kearns's Avatar
    I am glad Verizon is allowing the return exchange until 9-30. My 14 days expired on Thursday
    Yeah they really don't have much choice. Several of the retail outlets though aren't understanding they have to do this.
    09-03-2016 06:26 PM
3,177 ... 7891011 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  3. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
  4. What's up Video not opening on note 7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-02-2016, 01:57 PM
LINK TO POST COPIED TO CLIPBOARD