Verizon Note 7 Recall Thread

[Tarah Sorber]

and after all the FedEx stalking and stuff. :'(

I know. It sucks. I'll be keeping an eye out for the new stock to come in.

 

[trucksmoveamerica#AC]

I returned my note today. Blah. The Verizon rep asked me if I heard when the new notes would be coming in. I said no clue. He said the consumer will probably know before they know at the store.

There's a lot of truth to that statement seems that is the way a lot of companies operate.

 

[spasell]

I am getting replacement coral blue within the next 10 days to 2 weeks according to my IT department who received word from our Verizon rep.

They will send me a box with the new device and I am going to send them my old device. I do not have to send my ear phones and charging cord back but was told it would come with those too!

Additionally I was told i might be able to register for ANOTHER Gear 2 or SD card. This might be a way for Samsung to make amends I guess.

 

[Evil Hamster]

I am sick of hearing about the recall. I have had several friends telling me "You know they are recalling those phones" I am going to wait a couple weeks and see what happens. I got that Verizon text also. I bought at best buy so depends on how they handle this. I am really happy with this phone. On top of everything I bought 2 Note 7's. My wife loves hers also. I have been monitoring the temp of battery while charging. 95 degrees on samsung wireless charger at the moment. Have an alarm to go off at 104, hope it doesn't go that high. Hasn't so far.

How do you monitor the temperature?

 

[Amele]

So Samsung said call Verizon and automatically connected me. Nice but clueless customer service person said if you irdered on line as I did, Samsung would handle exchange. Samsung of course had said verizon would. Customer service rep said it would be at discretion of store manager if they processed exchange for those who ordered online. Then she got honest and said she had no idea and to call back end week. I just want to make sure i get my blue one back.

 

[larry1014]

double post

 

[larry1014]

How do you monitor the temperature?

Battery Heat Safe, one of the many apps. I checked several before picking this one. Free for trail. 99 cents to use past 15 days.

 

[Evil Hamster]

How do you monitor the temperature?

Battery Heat Safe, one of the many apps. I checked several before picking this one. Free for trail. 99 cents to use past 15 days.

I installed it and every time I try to open it, it says 'unfortunately battery heat safe has stopped'

Meh.. I think I'm going to just return this phone and use the free 256G microSD card Samsung is sending me in my Note 4

 

[larry1014]

I installed it and every time I try to open it, it says 'unfortunately battery heat safe has stopped'

Meh.. I think I'm going to just return this phone and use the free 256G microSD card Samsung is sending me in my Note 4

Sorry, worked fine for me. Good luck.

 

[Jvazquez930]

Something extremely fishy with this whole mess. :-\

I truly believe there's more to this than the battery

 

[Evil Hamster]

I truly believe there's more to this than the battery

Could it be... Excellent customer service? I know that's a very rare thing these days.

At least they aren't taking the Apple approach and blaming users.

 

[team420]

How do you monitor the temperature?

Do a Google play search for "Samsung phone info" download the app, it'll give you more info than you ever wanted to know about your phone including batt temp, cpu temp, date/location of manufacture, etc...

 

[skatergirl]

It might be on your box or you can install this app. It tells you a lot about your phone.

https://forums.androidcentral.com/e...ils?id=org.vndnguyen.phoneinfo&token=FEe9UxLw

I will also check my box when I get home but in the mean time I am downloading the app now. Thank you.

 

[drusum]

Mine was made on 8.15.16 and bought it on the 23nd.

 

[dsignori]

Trust me, you dont have to preach to me. I got an email from Verizon saying to contact a store for more information. I called to see a timeframe of when they would be available. I knew it wasnt going to be today or tomorrow.

Sorry, I didn't mean to sound preachy. I am not going to mention this anymore. I was just saying you probably can't trust anything you hear from any rep today or tomorrow.

 

[Kelly Kearns]

Mine was made on 8.15.16 and bought it on the 23nd.

Eight days, that isn't unusual at all for manufacturing anything.

 

[TheMiz]

Eight days, that isn't unusual at all for manufacturing anything.

I agree but do you really think they can do a million in a couple weeks ?

 

[Kelly Kearns]

I agree but do you really think they can do a million in a couple weeks ?

Sure, all the parts were made, just needed new batteries. Foxconn does like 500K iPhones a day.

Samsung has 3 manufacturing factories.

 

[Jude526]

I am one of those who ordered online. I am going to WAIT until there is stock, and THEN ask them what to do for the exchange. Until there is new stock, any info we get is likely unreliable, especially in these earliest of days.

You will be able to swap in store without a problem. I preordered online too. No worries.

 

[skatergirl]

My Note 7 was manufactured on 8/11 and in my hands in the US on 8/19

8 days is pretty quick if you ask me.

Mine was manufactured August 4 and I received it August 19, though it sat at Fed Ex for five days.