Verizon Note 7 Recall Thread

[keepnitreel]

From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!

 

[SarahGN]

I for one would want the "new box for old box". Just like a refurbished device you may get from a warranty claim - they usually just send the device and that no longer matches the label on the box. I keep everything with my devices in anticipation of resell. If the IMEI of the device doesn't match the box - red flag.

Me too that is one reason why I returned for refund in case the replacements don't come in full retail packaging.

 

[MizWylie]

From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!

SAME.

 

[juliesdroidsync]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Samsung is directing you to your carrier where you purchased the phone. At this time they arent taking any exchanges directly. This is imo their way to not have to deal with the mess of it all. This way the deal with a handful of carriers vs a million individuals. Its pretty disgraceful if you ask me.

Hmmm... Disgraceful? I don't know... I think probably way more efficient, personally. It would seem to me that customers are going to get their phones replaced a lot faster and with a lot less hassle through carriers/stores than Samsung trying to handle these on an individual case by case basis, considering all the subtle nuances involved of getting all these phones reactivated on the various carriers...

Granted, I am kind of a die-hard Sammy fan, but I think they're handling this really admirably.
<think auto industry by comparison... >

I too am frustrated, though... Since my first Note 7 had a screen defect, this replacement will be my 3rd Note 7... <sigh>

 

[juliesdroidsync]

From this point on, until I receive my replacement N7, I'll be rocking this faulty battery N7 FULLY NAKED!!!!

me 3

 

[TylerLV76]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

Hmmm... Disgraceful? I don't know... I think probably way more efficient, personally. It would seem to me that customers are going to get their phones replaced a lot faster and with a lot less hassle through carriers/stores than Samsung trying to handle these on an individual case by case basis, considering all the subtle nuances involved of getting all these phones reactivated on the various carriers...

Granted, I am kind of a die-hard Sammy fan, but I think they're handling this really admirably.
<think auto industry by comparison... >

I too am frustrated, though... Since my first Note 7 had a screen defect, this replacement will be my 3rd Note 7... <sigh>

That post was made after hours on the phone with them refusing to honor their own policy posted on their website. After the dust settled the only issue I have with this recall is there was no uniformed way to handle returns and exchanges. Every carrier and retail store made up their own rules and most of them didnt follow the ones they made up.

 

[Kelly Kearns]

I'm just wondering if these "New" Note 7's will be nothing more then the original stock (returned by carriers) that has been ripped open and the battery swapped out by Samsung?

I sure don't want a refurbished POS that I paid $850. for. :-\

No it will not be.

 

[Kelly Kearns]

Good question but I'm sure Samsung has ramped up the new replacements. Maybe later down the road if you have a warranty claim, you'll probably end up with a "used but with a new battery" device. I'm still contemplating what I'm going to do.

I seriously doubt Samsung will resell phones recalled for a safety issue, even if fixed. The cost of parts and the cost to make them isn't worth the risk.

 

[MikeS1971]

If every one of these phones is a ticking time bomb, I wonder if Samsung would even want them back? Could you imagine if one went boom in a delivery truck or airplane during shipping? Not only could that individual phone cause a fire, but it could start a chain reaction with the other phones it's being shipped with.

They may be destroyed or recycled locally.

 

[drusum]

Has anyone seen this article? Even though I was going to exchange mine when the new ones came in I kinda thought my phone wouldn't be truly considered part of the bad batch, but it was made in Korea so that goes that theory ??????

Exploding kittens: how to tell if you have a Samsung SDI, or a 'safe' ATL battery in your Note 7

If my phone got extremely hot I'd be a little more paranoid after reading this. I'll test my luck until the replacements come.

 

[juliesdroidsync]

Plus 1. I'm not having issues or concerns at all. I'm using two different third party wireless chargers, a third party cable w a third party cigarette adapter, a third party cable w a third party wall brick and micro to C adapter and a couple of original samsung chargers as well. The phone hasn't gotten "too hot" in any scenario. Which begs the question... What temp IS considered too hot?

I had a "too hot" heat issue once so far with the phone... it was doing a pushed Android update, and the phone was about done "optimizing" all my apps. I had a clear Speck case on it, and had laid it on the wireless charger before the update. I picked it up and it was uncomfortable to the touch. I quickly took the Speck case off and laid it nekkid on a glass shelf in my refrigerator for awhile. I think the combination of charging / running the proc full bore for the update is a good indicator of how hot these can get - pretty crispy. I should have taken my heat gun and measured the temp of the back of the case, but I didn't. It can't be good for a phone to get so hot you can barely touch it, which would be how I would personally measure, "How Hot Is Too Hot?"... <sigh> Because that's probably not too far below catching on fire, or worse.

If you do any updates... attend your phone, or better yet, just put it in your refrigerator nekkid while it updates.

 

[juliesdroidsync]

Plus 1. I'm not having issues or concerns at all. I'm using two different third party wireless chargers, a third party cable w a third party cigarette adapter, a third party cable w a third party wall brick and micro to C adapter and a couple of original samsung chargers as well. The phone hasn't gotten "too hot" in any scenario. Which begs the question... What temp IS considered too hot?

I had a "too hot" heat issue once so far with the phone... it was doing a pushed Android update, and the phone was about done "optimizing" all my apps. I had a clear Speck case on it, and had laid it on the wireless charger before the update. I picked it up and it was uncomfortable to the touch. I quickly took the Speck case off and laid it nekkid on a glass shelf in my refrigerator for awhile. I think the combination of charging / running the proc full bore for the update is a good indicator of how hot these can get - pretty crispy. I should have taken my heat gun and measured the temp of the back of the case, but I didn't. It can't be good for a phone to get so hot you can barely touch it, which would be how I would personally measure, "How Hot Is Too Hot?"... <sigh> Because that's probably not too far below catching on fire, or worse.

If you do any updates... attend your phone, or better yet, just put it in your refrigerator nekkid while it updates.

 

[juliesdroidsync]

Re: Exchange Through Samsung If You Purchased Through US Retailer?

That post was made after hours on the phone with them refusing to honor their own policy posted on their website. After the dust settled the only issue I have with this recall is there was no uniformed way to handle returns and exchanges. Every carrier and retail store made up their own rules and most of them didnt follow the ones they made up.

Agree, agree... my independent Verizon dealer doesn't quite know what they're going to do yet either, and I admit that was a bit frustrating... But it's only been a few days...

 

[ibcop]

I seriously doubt Samsung will resell phones recalled for a safety issue, even if fixed. The cost of parts and the cost to make them isn't worth the risk.

But it's just the battery, right? You can bet they won't destroy all these phones.

 

[Kelly Kearns]

But it's just the battery, right? You can bet they won't destroy all these phones.

Why not? The most expensive part is in the $60 range.

 

[souffoue]

I was told by a Verizon phone rep (you can take this with a grain of salt!) that they will have the phones for exchange on the 20th, but will not start selling new phones until the 30th. So, theoretically, you'll be able to swap phones between the 20th and 30th, when there won't be any "retail" sales.

Thanks for the info!

 

[juliesdroidsync]

Has anyone seen this article? Even though I was going to exchange mine when the new ones came in I kinda thought my phone wouldn't be truly considered part of the bad batch, but it was made in Korea so that goes that theory ??????

Exploding kittens: how to tell if you have a Samsung SDI, or a 'safe' ATL battery in your Note 7

Very helpful... I already suspected I had one that did overheat, and yup - mine's made in Korea, too. Thanks much!

 

[souffoue]

could be awhile, sounds like they are going to replace current note 7s before selling to new customers.

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Was this info from Verizon or Samsung? Whenever I contact Verizon they say they have no idea when the phones will be in. TIA!

 

[Kelly Kearns]

Was this info from Verizon or Samsung? Whenever I contact Verizon they say they have no idea when the phones will be in. TIA!

Samsung and carriers will most likely tell you they have no idea when.

 

[SarahGN]

But it's just the battery, right? You can bet they won't destroy all these phones.

Correct, these will be refurbished with new batteries and sold as refurbs.