Called Verizon store, got transferred to Verizon customer service (since note 7 Was ordered over phone). They told me to bring note 7 to store, to switch 4 another phone. Finally got thru to the store, (instead of travelling there) they told me to call Samsung, they didn't do the exchange! Called Samsung they eventually transferred me to Verizon customer service, who this time told me they had the details. Option 1, wait and exchange for another note 7 (will be notified by text or email, when available, should be around the 16th) said I would definitely be notified!. 2, exchange for a different phone. 3, wait for the iPhone. 4, keep the phone if it doesn't get hot when charging! Considering I sent my other phone to Verizon, I'm holding on to my note 7 until I can do the exchange (Living on the edge)