Verizon Note 7 Recall Thread

[keepnitreel]

I went into a Verizon store and was told that I could only do an exchange if I came back with a goat and a dove, while riding into the store on a unicorn......

 

[felloffthetruck]

I went into a Verizon store and was told that I could only do an exchange if I came back with a goat and a dove, while riding into the store on a unicorn......

You have this 100% right.

 

[oldskoolstyle70]

You have this 100% right.

You got off easy. I was told to bring a goose that lays golden eggs.

 

[MizWylie]

What a MESS !

Think I'll check out the V20 announcement tonight at 9:00 PM EST.

Same. Just looking for now.

 

[Viscomi4444]

It's pretty sad the information varies so bad with Verizon employees/reps to the point customers are looking for other phones because they dont want to deal with it.

 

[From A Buick 8]

I went into a Verizon store and was told that I could only do an exchange if I came back with a goat and a dove, while riding into the store on a unicorn......

during the summer equinox

 

[recDNA]

The hell with an exchange. I got my $ back.

 

[scorpiodsu]

The hell with an exchange. I got my $ back.

That's exactly what I did. I just didn't want to deal with all this. Got my money back so I'm free to do what I want and not deal with the hassle of reps not knowing what protocols to follow.

 

[From A Buick 8]

They a exactly what I did. I just didn't want to deal with all this. Got my money back so I'm free to do what I want and not deal with the hassle of reps not knowing what protocols to follow.

is you plan to just wait and buy the note 7 again later?

 

[Shawn0813]

The hell with an exchange. I got my $ back.

I tried to get my money back tonight at a best buy store. I'm a Verizon customer. I was informed they are not giving refunds.

 

[recDNA]

I tried to get my money back tonight at a best buy store. I'm a Verizon customer. I was informed they are not giving refunds.

Don't they take any phone back in 30 days with a restocking fee (which is usually waved)?

VZW normally only gives 2 weeks but you have until the 28th to return it there if you bought it there. I would call BB customer support on phone.

 

[ibcop]

I tried to get my money back tonight at a best buy store. I'm a Verizon customer. I was informed they are not giving refunds.

What? Worst Buy told you this?

 

[Shawn0813]

What? Worst Buy told you this?

Yes. They told me and another lady this. I told them that was bs and I would never do business with best buy again. I've only had the phone 7 days.

 

[the real batman]

This is probably a very silly and basic question but when I exchange my phone (in the Verizon store) is a factory reset sufficient to make sure that no personal information can be recovered from the device? I know they're supposed to be sent back to Samsung and there should be no funny business but you just never know.

 

[Averix]

This is probably a very silly and basic question but when I exchange my phone (in the Verizon store) is a factory reset sufficient to make sure that no personal information can be recovered from the device? I know they're supposed to be sent back to Samsung and there should be no funny business but you just never know.

If you really want to be 1000% sure, encrypt the phone first, then do a factory reset. That way, all keys needed to decrypt the deleted data will also be gone.

 

[oldskoolstyle70]

I tried to get my money back tonight at a best buy store. I'm a Verizon customer. I was informed they are not giving refunds.

Samsung changed the options to exchange the phone or swap for another device. It seems the refund portion was pulled as an option.

 

[trucksmoveamerica#AC]

Samsung changed the options to exchange the phone or swap for another device. It seems the refund portion was pulled as an option.

I think the return option is a carrier, place of purchase option. My Verizon text gives the return option, but when you click the Samsung recall link it does not give the return option. Interesting

 

[scorpiodsu]

is you plan to just wait and buy the note 7 again later?

Don't think so. I'm either sticking with the s7 edge or a device made by someone else if I had the itch to get something this year.

 

[Dr Claw]

Went to my local (corporate) store. They advised me to hold on to my Note 7 until replacements arrive. They more or less assured that it would be before 9/30. Cool. I'll use the V10 during this time.

 

[Pipe Pistoleer]

I read that Samsung may try to refurbish and resell these units that we return. I'm going to melt mine with a torch before I walk it back over to Verizon. I never take the upgrades. I let my wife or kids have them - the one time I update my 4 year old phone ---->

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