Verizon Note 7 Recall Thread

[jblackshear]

Was waiting for replacements to hit the stores. So, I'm not sure what this order pertains to.

 

[Averix]

Did you look up the order number on verizonwireless.com to see what it is? Last time that happened to me, it was a SIM card that I didn't order. LOL

 

[jblackshear]

Did you look up the order number on verizonwireless.com to see what it is? Last time that happened to me, it was a SIM card that I didn't order. LOL

Nothing on the website at all. Weird.

 

[Angus66]

I had zero issues too... Until I did.

Same here.

I've had zero issues with my N7 until today when it simply turned off even though I had 50% battery left.

I plugged it in with the stock cable & charger and nothing happened.

I was beginning to think the phone had simply died, but after about 10 minutes it finally displayed a zero % battery message and then started charging.

I was going to just wait until new fixed N7s were available and just do a swap, but I'm not taking any chances - back it goes...

 

[dp2016]

I'm surprised at how quickly the CPSC approved and issued the recall... I was expecting to go around with a fire hazard for at least a couple months...
I know it's early yet, but does anyone know for us that preordered online at launch date, will we get a new phone shipped out automatically, or do we have to deal with the VZW store retards, I mean reps?

 

[Averix]

I'm surprised at how quickly the CPSC approved and issued the recall... I was expecting to go around with a fire hazard for at least a couple months...
I know it's early yet, but does anyone know for us that preordered online at launch date, will we get a new phone shipped out automatically, or do we have to deal with the VZW store retards, I mean reps?

I tried phone and two chat reps. So far, no luck. The last one said that customer service would start handling online exchanges tomorrow morning. I know, I know, just another "this rep said" story, but I will be calling in the morning to see.

 

[TheMiz]

I posed the question of how people were planning to backup and restore their Notes in another thread. Most said they planned to use Samsung Cloud to backup and restore. Its hidden by Verizon (because they want you to use the Verizon Cloud), but you can find and access it with the QuickShortcut maker on the Playstore.
http://forums.androidcentral.com/sa...w-do-you-plan-backup-restore.html#post5395809
After you backup you can do a factory reset (not a good idea if you have the European CPU as people with that were experiencing a boot loop when they tried to factory reset). If you're paranoid you could then preform another factory reset on the just factory reset device and that would double wipe the device. Samsung didn't tell people to take off security before turning in their devices, so if you've got it locked down with your iris or fingerprint and don't wipe the device you should still be pretty secure in not having people able to access what was on your device. If you've got a memory card in your phone make sure to take that out too, before you turn it in.

Still can't find it using QuickShortCut Maker


Is it listed as Access Cloud ?

 

[Jay Sacks]

Not sure if this has been reported, but this afternoon I received an email from Samsung. They stated that consumer agency approved replacement Note 7's would be available to all retailers in the US no later than September 21st. This pretty much coincides with what I was told last Sunday by Verizon. They said that Verizon would have them on the 16th.
This must be my Samsung day. I also received another Samsung email that my
Fit bit 2 small was shipped. I received approval on August 25th.
Yeah to both!

 

[racquetballer]

Still can't find it using QuickShortCut Maker


Is it listed as Access Cloud ?

Don't know 'bout quickshortcut maker but I was able to get it using Nova Launcher and already backed my Note 7 up in anticipation of my new Note 7.

 

[jn3wman]

You guys realize that everyone who bought the phone received the same exact text & email, saying the EXACT same thing right?

Just curious why everyone is posting screenshots as if they're the only ones who received it.

 

[Averix]

You guys realize that everyone who bought the phone received the same exact text & email, saying the EXACT same thing right?

Just curious why everyone is posting screenshots as if they're the only ones who received it.

Because everyone is desperate for info. When any shred of info comes out people share it to try and help. Since Verizon communications have been scattered, inconsistent, and contradictory, posting screen shots is a very logical move. Yes, it seems like we're all getting it now so people can stop posting it going forward.

 

[SaladMaster]

Under gestures in NOVA settings is another option called "Activities" in gestures area .click on that & scroll down to Samsung backup & restore and select the top one...although i think any will work for starting a backup..then after u get new phone reinstall nova & make a gesture shortcut for the restore option one..should work flawlessely as long as you're signed into your samsung account in accounts.

 

[lookingforwardfromhere]

For those of you who have gotten the "order message" are you still holding onto your recalled Note7? Has anyone who did the swap for the "temporary" device gotten the message?

 

[Kalkarni00]

For those of you who have gotten the "order message" are you still holding onto your recalled Note7? Has anyone who did the swap for the "temporary" device gotten the message?

Order message?

 

[lookingforwardfromhere]

Order message?

Yes, some are posting they got a Verizon message saying their orders are shipping.

 

[Kalkarni00]

Yes, some are posting they got a Verizon message saying their orders are shipping.

Oh my hmm nothing for me yet..

 

[ladybrown35]

So a telephone rep at VZW just told me that no matter what phone I switched to during the recall. I still would have the option of getting a Note 7 replacement once they were available until September 30. He said I would not pay a restocking fee for the loaner phone and if they gave me any trouble at the store call them to get it straightened out. He claims they have internal notice to allow anyone who purchased a Note 7 to get another and I'm worried that the retail stores won't honor this at all.

 

[dp2016]

Yes, some are posting they got a Verizon message saying their orders are shipping.

So far here, I've only see ONE person report this order message, and it could've just been a fluke on VZ's systems. But lets hope for the people that bought online, it would be as painless as receiving a new Note7 in the mail, and return the defective one.

 

[PorkPistol]

So far here, I've only see ONE person report this order message, and it could've just been a fluke on VZ's systems. But lets hope for the people that bought online, it would be as painless as receiving a new Note7 in the mail, and return the defective one.

I bought online but I'm going into the store to return and exchange. I don't see how it makes any difference.

How do you even return online? I don't see an option on my account anywhere.

 

[Shamshi-Adad]

So far here, I've only see ONE person report this order message, and it could've just been a fluke on VZ's systems. But lets hope for the people that bought online, it would be as painless as receiving a new Note7 in the mail, and return the defective one.

That's "my" situation and that's what I've been told repeatedly by VZW reps on the phone. BTW I make it a point to call in to them every other day.

Peace. Alan