Verizon Note 7 Recall Thread

[pirahna]

How would the manager or a rep know that you have a SD card in the device, unless you told them... Now if you told them, then that's a different story. Although it's still your job to confirm everything was done that you requested, regardless of being rushed.

His sim card would have been removed and transferred to the new phone. It's impossible to not see the SD card when removing his card. That SD card is now living in some Verizon reps phone or listed on eBay by now.

 

[felloffthetruck]

Just got back from the closest VZW corp store to me (an hour away). I just happened to be in town and thought I'd pop in. Wow. I was blown away by the kindness and professionalism shown me by no less than six store reps. From holding the door open as I approached the store to explaining their daily inventory delivery windows. They didn't have the new N7s in yet but expect them any day. They asked for my number and said they would call me as soon as they are in and hold one for me if I so desire. Additionally one gal gave me her private cell to call and check inventory whenever I want.

Just thought I would share my positive experience as VZW reps have been taking beating around here lately. I'm still going to call VZW tomorrow and see if they will do the exchange by mailing me the replacement.

This has to be a one in a million experience. When are you getting the defender in?

 

[felloffthetruck]

His sim card would have been removed and transferred to the new phone. It's impossible to not see the SD card when removing his card. That SD card is now living in some Verizon reps phone or listed on eBay by now.

All new Verizon phones come with a new sim card already installed.
They never swap sims unless it's something you are asking for.

 

[keepnitreel]

His sim card would have been removed and transferred to the new phone. It's impossible to not see the SD card when removing his card. That SD card is now living in some Verizon reps phone or listed on eBay by now.

When I exchanged for the loaner, the new sim that was already pre-installed was activated... My sim tray on the n7 was never touched

 

[TheMiz]

Your SD card should've never made it to the store to begin with... It's your responsibility to remove any and all personal items from the phone.
.

You are 100% Correct
I never gave it a thought when they did the transfer etc. BTW they did that via SmartSwitch but said they couldn't do it via the cable they did it via WiFi
I told the rep it would take a while she said it would be done under an hour. She was way wrong. I left and came back after 90 minutes and it was only at 31% I left again
when I came back is when all hell broke loose.

 

[WalkingHorse]

This has to be a one in a million experience. When are you getting the defender in?

Well it is a small town in Texas...

Defender coming in Friday via FedEx. Sure do love my Symmetry as well but I do a lot of hiking and start/ride horses so extra protection is a must for me on occasion. Options!

 

[felloffthetruck]

Well it is a small town in Texas...

Defender coming in Friday via FedEx. Sure do love my Symmetry as well but I do a lot of hiking and start/ride horses so extra protection is a must for me on occasion. Options!

Please post up some pictures when you get it.

 

[Jewels81]

All new Verizon phones come with a new sim card already installed.
They never swap sims unless it's something you are asking for.

If they come already installed I can switch that one with my current one to keep my number right? I hate having to switch numbers. Cause the new ones are blank technically right? Or with a new number? Yes i suck at this lol

 

[Ca_lvn]

Well it is a small town in Texas...

Defender coming in Friday via FedEx. Sure do love my Symmetry as well but I do a lot of hiking and start/ride horses so extra protection is a must for me on occasion. Options!

Did you order the black defender , I ordered a different color and they only show stock on black on the otterbox sight ,I ordered thur amazon $35

 

[felloffthetruck]

If they come already installed I can switch that one with my current one to keep my number right? I hate having to switch numbers. Cause the new ones are blank technically right? Or with a new number? Yes i suck at this lol

No, your original number will switch over to the new phone/sim card as soon as they make the exchange.

 

[felloffthetruck]

You are 100% Correct
I never gave it a thought when they did the transfer etc. BTW they did that via SmartSwitch but said they couldn't do it via the cable they did it via WiFi
I told the rep it would take a while she said it would be done under an hour. She was way wrong. I left and came back after 90 minutes and it was only at 31% I left again
when I came back is when all hell broke loose.

It's 4 days later, did you call them and ask about your card?

 

[Jewels81]

No, your original number will switch over to the new phone/sim card as soon as they make the exchange.

Thanks

 

[G6400]

Smartswitch is not on a Verizon note 7.Does the Verizon cloud service work just as good?

Smartswitch is on Verizon Note 7

 

[felloffthetruck]

Smartswitch is on Verizon Note 7

It's not on mine.

 

[sandra_17]

It's not on mine.

It's very well hidden!

Settings > Backup and Reset > Open Smart Switch

 

[felloffthetruck]

It's very well hidden!

Settings > Backup and Reset > Open Smart Switch

You are right, it's there. I only setup my phones as new devices so I won't be needing it.

Is Samsung Cloud hidden anywhere on the Verizon Note 7?

 

[G6400]

It's not on mine.

Open back up and restore, you will see on top option to open it

 

[hondatech39]

just called my local corporate Verizon store.Asked if they had any note 7 replacements in yet.If they will have them on the 21st.the guy said he didn't have any and not sure when.Said to just keep calling back to check.Said Verizon will send out a text probably to let people know there in stock.I asked about having it shipped and he didn't think that was possible.Asked if there was a list so they know who is getting one.If there will be enough in stock to go around.Definalty didn't sound to reassuring.Communication is not there for something like a recall that has become a problem all over the news.So sad.I don't really have time for phone tag during the week while i am working.Guess i will just call at the end of the week and hope for the best.

 

[hondatech39]

Smartswitch is on Verizon Note 7

thank you i did find it.It was hidden

 

[Shamshi-Adad]

You are right, it's there. I only setup my phones as new devices so I won't be needing it.

Is Samsung Cloud hidden anywhere on the Verizon Note 7?

Yes and No, it is, but Verizon Blocks it. You CAN get access to it, however, see this THREAD.
EDIT> It's what's called an Activity (among many on the phone) You need the Quick Shortcut app to create a "shortcut" for that Activity. Don't place it on your home Page though, it's said that's the App Drawer - the shortcut will keep getting deleted. Put the shortcut on your 2nd Home page.

Peace. Alan