pirahna
Member
How would the manager or a rep know that you have a SD card in the device, unless you told them... Now if you told them, then that's a different story. Although it's still your job to confirm everything was done that you requested, regardless of being rushed.
His sim card would have been removed and transferred to the new phone. It's impossible to not see the SD card when removing his card. That SD card is now living in some Verizon reps phone or listed on eBay by now.