ggrr8t
Well-known member
that is the date for your replacement phone?
Yes. My replacement was built August 2.
that is the date for your replacement phone?
Give us a full report on what happens
So I called 611 yet again to see if that was ok, or if they could refund my purchase price since the account was notated I returned the phone. Well get put on hold. She said the store should be able to do the refund. She came back on and said that they now have special packages that they are mailing the customers that got their phone replaced online, My package is on the way. I said I never received any shipping notifications from Verizon, but she insisted it's being processed.
Anyone else get told they are sending out special boxes to return their recalled note 7. I feel like it's another run around.
There was an update on the UPS site that said something about special boxes for shipping them back.
https://www.ups.com/content/us/en/about/news/service_updates/20160915_samsung.html
The U.S. DOT has approved the return of recalled products using specially permitted DOT-SP 16011 packaging. The returns can only be shipped using UPS® Ground services. Samsung has made arrangements to provide the necessary packaging customers will need, as well as a return label to complete the return.
I haven't. No shipping labels told to take it to Corp store, store said they can only send it in when allowed to, called again and told they are sending out special boxes now.So for those that had their replacement Notes shipped to them, have you sent back your old note yet?
I haven't. No shipping labels told to take it to Corp store, store said they can only send it in when allowed to, called again and told they are sending out special boxes now.
Can someone post a picture of Verizon return shipping label. I think I am just going to pay for shipping myself and send it ups ground. Anyone know of a reason I shouldn't do this?
Yes. There was a return label in my account in the messages area.
My local Verizon store would take it, but only put it in the pile and ship it when they ship the others when they get the ok to do so, and who knows when that would happen. They would not process the refund.If you are going to ship it, why not just print the return label from "my Verizon". I think i am going to try my local corp store, i had a chat session with verizon this morning that he thought just taking it back to store would work and that they store would refund the extra taxes i paid plus give me the $25 credit.
My local Verizon store would take it, but only put it in the pile and ship it when they ship the others when they get the ok to do so, and who knows when that would happen. They would not process the refund.
I wasn't going to do that, because good chance it never gets scanned. The phones are going to be sent back in bulk and most of them are already processed, so when Verizon receives them they might go straight to the returned pile and not be scanned to speed things up. And I wasn't wanting to leave the phone without a processed return receipt or a recieved receipt.
I have to deal with the Sioux city, Iowa store, and they do about nothing for you if customer service sends you there. When they hear the words customer service, they treat you as a enemy. The customer rep I called while at the store said they can do it, she chuckled, all they have to do is blah blah blah. This store is so bad, one time customer service said I can upgrade early due to a strange reason and sent me to the store, notated my account. I drive the hour to get there and of course the store refused. Called customer service, they called the store, still no. So customer service said obviously I wasn't going to get the phone that day. So she overnight a phone to me, gave the $200 phone to me free and since I wasted my time she gave me a $250 credit on my bill. I was obviously talking to a supervisor.
So go ahead and try your store, you might have better outcome, I had to deal with the worst store there is when it comes to working with customer service, they won't do it.
I'll try that. I just want to get it shipped back and close this chapter and move on.I see what you mean, if they are not able to process the refund i am not leaving the phone.
Did you try to print the label from you "My Verizon" area on the verizon website. You can search for return label and it should come up.