tommyz1052
Member
Verizon DENIED my refund on the recalled Note 7 that I shipped back to them over a week ago. Said I was outside the 14 day return window (I preordered it in August). I bought it outright TWICE on my credit card, with them telling me I will get refunded the original purchase once the recalled device is received. They DENIED my refund on 10/4 and never notified me! I wasted a week! I just can't believe it...and I wish I could say what I really want to right now both to Verizon and Samsung. This is inexcusable and absolute poor behavior. I am speechless right now. I so want to go on a Twitter rant right now with Verizon...unfreakinbelievable
they cant deny it, the recall has force of law. Its some clerical thing. Before you returned the Note 7, did you talk to CS? or did you just send it back assuming they would know, OH its a NOTE 7.
You have to talk to CS, and have them fill out the appropriate forms and get a label. Nothing is automatic.
If the consumer product safety commission issues a recall, you get your money back.