10-12-2016 12:39 PM
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  1. dpham00's Avatar
    [WARN]UPDATE: The Samsung Galaxy Note7 has been officially recalled. Users who own a Note7 will be able to exchange their unit for another one.

    Samsung announces global Galaxy Note 7 recall following battery explosions | Android Central
    [/WARN]

    [NOTE]Please use this thread for VERIZON only. For an updated list of official statements from Samsung and carriers, plus what to do if you're affected, and links to the other carrier threads, please check the following link.

    http://forums.androidcentral.com/sam...-7-recall.html[/NOTE]
    09-02-2016 12:26 PM
  2. dunamis's Avatar
    so wondering how the recall will work if you purchased through best buy for verizon?

    do you go back best buy or to verizon?
    09-02-2016 03:58 PM
  3. clerk's Avatar
    I bought from Target but this is the million dollar question.
    09-02-2016 04:00 PM
  4. Ludatyk's Avatar
    I know one AC member already mention from a BB specialist that their policy hasn't changed thus far. So, if any issues with the device it will be handled by Samsung.

    Hopefully they will make some statement since it's kind of bogus to keep their policy the way it is and not alter it for this recall.
    09-02-2016 04:20 PM
  5. Serkle K's Avatar
    I tried to ask their support via twitter... this is the response i got.

    09-02-2016 04:30 PM
  6. Serkle K's Avatar
    The link just goes to their website, with no signs about the recall
    09-02-2016 04:31 PM
  7. MizWylie's Avatar
    [WARN]UPDATE: The Samsung Galaxy Note7 has been officially recalled. Users who own a Note7 will be able to exchange their unit for another one.

    Samsung announces global Galaxy Note 7 recall following battery explosions | Android Central
    [/WARN]

    [NOTE]Please use this thread for VERIZON only. For an updated list of official statements from Samsung and carriers, plus what to do if you're affected, and links to the other carrier threads, please check the following link.

    http://forums.androidcentral.com/sam...-7-recall.html[/NOTE]
    In response to your original question, yes, you'd get your original upgrade back. As if this never happened.
    09-02-2016 04:34 PM
  8. DasWindows's Avatar
    What was the question?
    09-02-2016 04:36 PM
  9. dpham00's Avatar
    I asked if the phone was bought on contract, if you would get the original upgrade date back, when doing the swap
    09-02-2016 04:38 PM
  10. TylerLV76's Avatar
    Unless samsung makes a deal to use best buy as a return center, which I highly doubt because it will require best buy to either field employees to handle the returns or require current employees to work extended hours, best buy wont extend their return policy or handle any exchanges. It will cost them a ton of money up front to refund customers and then get a credit from samsung for the loss in sales. On top of that they wont take on the amount of new stock it would require to profit from the device with the iphone and v20 releasing next week.

    They will require you to deal with samsung simply because of finances. Carriers are able to handle the returns because they will put you into a new phone or exchange the Note without jumping through hoops. Best buy cant reset your upgrade as easily as say at&t because of the limitations in the pos system.

    This is just my opinion based on working for that craphole of a company for 5 years and knowing many of the regional managers and decision making processes that go into their decisions.
    09-02-2016 04:46 PM
  11. dsignori's Avatar
    I pre-ordered online. I want to swap my current one for a new one. I assume they will have new ones in stock prior to 9/30, which is the date they gave for a full refund or exchange, and to avoid restocking fees. I guess we will see.

    I wonder what they would do after that date. They have to honor the recall still I would imagine, even if they charge a re-stocking fee. Right?
    09-02-2016 04:47 PM
  12. Shamshi-Adad's Avatar
    It's gonna take a few more days, with a weekend and a holiday thrown in, for Verizon to set up a firm Top-to-Bottom policy and the rules trickle down to the stores.

    I was at a Verizon Store at 9:45 a.m. this morning and the clerk told me the recall did NOT include U.S. phones. I told him he was wrong and he asked me where I got the phone. When I told him I pre-ordered it at the Verizon website, he was OBVIOUSLY relieved and considered himself off-the-hook.

    So I figure it wont be sorted out with Verizon till Wednesday-Thursdayish.

    Peace. Alan
    09-02-2016 04:50 PM
  13. D-Recka23's Avatar
    So can I get the Note 6 instead of the 7?
    bigmo555 likes this.
    09-02-2016 04:50 PM
  14. Serkle K's Avatar
    Unless samsung makes a deal to use best buy as a return center, which I highly doubt because it will require best buy to either field employees to handle the returns or require current employees to work extended hours, best buy wont extend their return policy or handle any exchanges. It will cost them a ton of money up front to refund customers and then get a credit from samsung for the loss in sales. On top of that they wont take on the amount of new stock it would require to profit from the device with the iphone and v20 releasing next week.

    They will require you to deal with samsung simply because of finances. Carriers are able to handle the returns because they will put you into a new phone or exchange the Note without jumping through hoops. Best buy cant reset your upgrade as easily as say at&t because of the limitations in the pos system.

    This is just my opinion based on working for that craphole of a company for 5 years and knowing many of the regional managers and decision making processes that go into their decisions.
    I understand I should take your comment with a grain of salt, but what about those that purchased outright?
    09-02-2016 04:51 PM
  15. MizWylie's Avatar
    I understand I should take your comment with a grain of salt, but what about those that purchased outright?
    Everybody, except those who purchased their phones second hand from the sound of it.
    09-02-2016 04:52 PM
  16. buddhake's Avatar
    so wondering how the recall will work if you purchased through best buy for verizon?

    do you go back best buy or to verizon?
    I just returned mine to Best Buy directly. They waived all fees and let me keep the Gear Fit 2 with no questions asked. They said they had seen a few come back today.
    09-02-2016 04:57 PM
  17. trucksmoveamerica#AC's Avatar
    Everybody, except those who purchased their phones second hand from the sound of it.
    One of the drawbacks of buying a phone secondhand.
    09-02-2016 04:58 PM
  18. MizWylie's Avatar
    I'm really tempted to return and buy the rose colored S7E from Best Buy. I could use a $200 gift card.
    09-02-2016 05:01 PM
  19. JohnT3's Avatar
    OK, I read the main article on this but I'm still a little confused. Are ALL the Note 7's being recalled? And right now there's not an ETA on when the corrected phones will be available, correct? I like my Note 7 and just want the fixed version.
    09-02-2016 05:04 PM
  20. DasWindows's Avatar
    OK, I read the main article on this but I'm still a little confused. Are ALL the Note 7's being recalled? And right now there's not an ETA on when the corrected phones will be available, correct? I like my Note 7 and just want the fixed version.
    It seems like a total recall.

    No info yet but samsung person i was talking to said samsung should post new info soon.

    I just wat the new phone as well, and if we have to send ours back during the process, hope they give us a temp phone. If not, send us a temp phone for now and then send us the new note 7.
    09-02-2016 05:06 PM
  21. greenplumber's Avatar
    I cracked my screen a lil bit today, hope I don't have any problems trading it. I definitely want another n7 in blue , I love this phone
    09-02-2016 05:09 PM
  22. trucksmoveamerica#AC's Avatar
    I cracked my screen a lil bit today, hope I don't have any problems trading it. I definitely want another n7 in blue , I love this phone
    My guess is you will have problems. You might have to pay for it to be fixed
    09-02-2016 05:16 PM
  23. greenplumber's Avatar
    My guess is you will have problems. You might have to pay for it to be fixed
    My only thing is that it's not my fault the phone is recalled, I could live with the cracked screen til asuron has the new note 7 in stock. We shall see
    09-02-2016 05:19 PM
  24. Kelly Kearns's Avatar
    OK, I read the main article on this but I'm still a little confused. Are ALL the Note 7's being recalled? And right now there's not an ETA on when the corrected phones will be available, correct? I like my Note 7 and just want the fixed version.
    Right now the plan is the new phones will be ready to send out in two weeks. They started working on them last week.
    09-02-2016 05:21 PM
  25. Tarah Sorber's Avatar
    I'm really tempted to return and buy the rose colored S7E from Best Buy. I could use a $200 gift card.
    Would I still get the gift card b if I buy the phone outright lol.
    09-02-2016 05:43 PM
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