10-12-2016 12:45 PM
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  1. boltsbearsjosh's Avatar
    From what I'm hearing, home deliveries won't occur till the device goes on general sale on October 21st...let us know if u ever receive tracking
    They have been saying that Oct 21 date is probably going to get pushed up quite a bit. Probably start selling next week sometime.
    09-22-2016 09:25 PM
  2. jamesrick80's Avatar
    Jeez, the way this is going, by the time everyone gets their Note 7 replacements the S8 Edge will be just a few months away.
    I'm sure the S8 release will be postponed...samsung has to first change the public's newfound perception ....i expect s8 most likely in may or june 2017
    debdroid1a likes this.
    09-22-2016 09:26 PM
  3. jamesrick80's Avatar
    They have been saying that Oct 21 date is probably going to get pushed up quite a bit. Probably start selling next week sometime.
    South Korean government has just enforced some new safety measures today on Samsung' which will push production back surely although it doesn't directly affect US...it affects their production capacity now
    09-22-2016 09:32 PM
  4. jackjack1969's Avatar
    I think I'm just going to go out and get me an iPhone 7 plus tomorrow
    Attached Thumbnails T-Mobile Note 7 Recall Thread-fb_img_1474598007580.jpg ย 
    09-22-2016 09:40 PM
  5. Kilroy672's Avatar
    I got off the phone with the 1-844 number and going to have my replacement N7 sent out tomorrow and probably arrive at my store Saturday and probably pick it up Sunday. She said I had to get the same color I have now and could not get another color..oh well..I'm going to try and see if I can leave my box and accessories at home and see if I can get away without giving those back as well. Has anyone else just give the phone and keep everything else including the s-pen and get away with it?
    09-22-2016 10:00 PM
  6. Nakrohtap's Avatar
    It's probably too late for that unless they don't release the S8 series until the summer since they probably already started on the Edge and Note 8 designs already. Just have to wonder if that would affect sales a lot because many forum users here buy the Note, then bought the S7 Edge when it came out, then bought the Note 7 lol and I'm sure a good chunk of Note 7 users here will purchase the S8 Edge when it comes out.
    I am sure there are some people that jump from the S to the Note every year, just like some people go from Android to Apple. I think most don't go from the Note to the S, though. Now, if the S8 and S8 plus have the same screen curves as the Note7 and the plus is 5.7", I could see some people jumping to the S8 plus. Otherwise, 5.5" is a deal breaker for most Note users.
    debdroid1a and athenatp like this.
    09-22-2016 10:11 PM
  7. boltsbearsjosh's Avatar
    I am sure there are some people that jump from the S to the Note every year, just like some people go from Android to Apple. I think most don't go from the Note to the S, though. Now, if the S8 and S8 plus have the same screen curves as the Note7 and the plus is 5.7", I could see some people jumping to the S8 plus. Otherwise, 5.5" is a deal breaker for most Note users.
    Its funny cause when the S7 Edge came out I thought it was the nicest looking phone ever, and the Note 7 design really perfected it. Not sure what they can do from here to make it any better.
    09-22-2016 10:22 PM
  8. JessiLulu's Avatar
    Yea do it on a computer.....
    Submitted. We shall see. ๐Ÿ˜Š
    09-22-2016 10:52 PM
  9. JessiLulu's Avatar
    I got off the phone with the 1-844 number and going to have my replacement N7 sent out tomorrow and probably arrive at my store Saturday and probably pick it up Sunday. She said I had to get the same color I have now and could not get another color..oh well..I'm going to try and see if I can leave my box and accessories at home and see if I can get away without giving those back as well. Has anyone else just give the phone and keep everything else including the s-pen and get away with it?
    I asked to keep my s-pen, but they said no. Otherwise, I kept everything.
    09-22-2016 10:56 PM
  10. Way out west's Avatar
    I got off the phone with the 1-844 number and going to have my replacement N7 sent out tomorrow and probably arrive at my store Saturday and probably pick it up Sunday. She said I had to get the same color I have now and could not get another color..oh well..I'm going to try and see if I can leave my box and accessories at home and see if I can get away without giving those back as well. Has anyone else just give the phone and keep everything else including the s-pen and get away with it?
    When I exchanged mine, I just exchanged the phone itself and the store didn't care. Rep even gave me the pair of headphones that came in the case of the replacement.
    09-22-2016 11:40 PM
  11. msm0511's Avatar
    Apparently my replacement was delivered this morning to my "local store". Didn't get any kind of update that it was delivered though. Reached out to TMo help on Twitter to get the tracking number. That's how I found out.
    amyf27 and lv2bsilly like this.
    09-23-2016 12:15 AM
  12. nuangel2's Avatar
    yes i did .i just gave them my phone and the box ,thats all she said she needed.the only thing is i had to pay for another Zagg.i had bought one for my first note7.she said i had to thru zagg for a warranty replacements.but otherwise painless exchange.i got an extra sim .no other new charges.
    09-23-2016 12:16 AM
  13. hasasimo's Avatar
    Did you pay with a credit/debit card? If so watch your account carefully. If you saw my post earlier today about them not processing the return correctly since mine was a order, not a in store purchase. Especially since you said the rep had troubles figuring out the process there is a decent chance something might be jacked up.

    This is utter nonsense they refund the card then rering up an entire purchase instead of applying the exchange towards it. Never seen a retail process like this before.
    Thanks for the heads up! I indeed used a credit card and was very weary of the return/re-purchase process. My original device was also ordered by phone, not in-store. I'll be keeping an eye on this.
    09-23-2016 12:18 AM
  14. alwilliam's Avatar
    yes i did .i just gave them my phone and the box ,thats all she said she needed.the only thing is i had to pay for another Zagg.i had bought one for my first note7.she said i had to thru zagg for a warranty replacements.but otherwise painless exchange.i got an extra sim .no other new charges.
    They made you pay for another Zagg? And it's clearly stated that they will refund any accessories you bought from them in their return announcement. If it's a case you're going to use on the same device, understandably they may not refund because you may use it again. But once you remove a Zagg cover from one phone, it's impossible to use it in another phone. It's not your fault.
    The sales associate that helped me, without even me asking him, not only REPLACED my Zagg protectors but also installed it on my new Note 7. And yeah, I get to keep all the accessories and the S-Pen from the old phone as well. As I mentioned before, I gave him a little tip for his exemplary service..
    I also asked him if there will be any losses to the store, he explained that aside from labor hours, everything including accessories will be forwarded to Samsung and Samsung will reimburse them for the cost price (not the retail price). Seems like other stores are not aware of this.
    09-23-2016 12:51 AM
  15. DBR509's Avatar
    I got my replacement the box has the square but is not the"V2" version I did the update and checked my imei and it checked out fine should I be concerned?๐Ÿ˜ž
    09-23-2016 03:44 AM
  16. amyf27's Avatar
    09-23-2016 04:42 AM
  17. amyf27's Avatar
    Apparently my replacement was delivered this morning to my "local store". Didn't get any kind of update that it was delivered though. Reached out to TMo help on Twitter to get the tracking number. That's how I found out.
    Better go out and get that Note
    09-23-2016 04:43 AM
  18. blackhemi4x4's Avatar
    Attachment 240257

    My box only has the black square. I checked the imei number and it checked out fine
    Just a heads up, you've scribbled out the physical numbers but the barcodes still read and your IMEI and other information is still very readable
    09-23-2016 04:46 AM
  19. Nakrohtap's Avatar
    When I exchanged mine, I just exchanged the phone itself and the store didn't care. Rep even gave me the pair of headphones that came in the case of the replacement.
    Gave you? Those headphones are yours, not theirs.
    09-23-2016 05:39 AM
  20. DBR509's Avatar
    Just a heads up, you've scribbled out the physical numbers but the barcodes still read and your IMEI and other information is still very readable
    Thanks. I didn't think of that.
    09-23-2016 06:01 AM
  21. TheFlyingDave's Avatar
    I chatted with a TMo rep yesterday. They said that, as of now, they are only replacing N7's through in-store exchange. They are not yet shipping replacement N7's to homes for exchange. The retail store exchange doesn't work for me since it usually takes me at least 2 days to get everything transferred from my old phone to my new one and feel confident I didn't miss anything. Hopefully the logjam will clear soon and they'll start shipping replacements to homes rather than just stores.
    09-23-2016 07:37 AM
  22. theshaz's Avatar
    Please say that you didn't choose black???
    Nope, going to stick with the Blue Coral. But I had the opportunity to switch colors if I had wanted to.
    09-23-2016 07:46 AM
  23. spridell's Avatar
    Yup mine was approved also.

    So you are able to triple dip:

    - one for defective note 7
    - one fore loaner S7
    - one for new Note 7

    I wonder if Samsung will catch onto this
    09-23-2016 07:59 AM
  24. Nakrohtap's Avatar
    I chatted with a TMo rep yesterday. They said that, as of now, they are only replacing N7's through in-store exchange. They are not yet shipping replacement N7's to homes for exchange. The retail store exchange doesn't work for me since it usually takes me at least 2 days to get everything transferred from my old phone to my new one and feel confident I didn't miss anything. Hopefully the logjam will clear soon and they'll start shipping replacements to homes rather than just stores.
    Can't you backup all of your files to a computer? Once downloaded to your computer, you have everything at your disposal.
    Your apps will be in the Play store and you can selectively install them any time.
    What takes 2 days to transfer?
    blackhemi4x4 likes this.
    09-23-2016 08:04 AM
  25. boltsbearsjosh's Avatar
    Mine was approved as well. I never heard back on my submission for loaner device, but I already have a VR so no big deal. I got the watch with first Note and the SD card with second Note.
    09-23-2016 08:08 AM
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