10-12-2016 12:45 PM
2,848 ... 101102103104105 ...
tools
  1. msm0511's Avatar
    Better go out and get that Note
    TForce got back to me after I went to bed. They mentioned that it may not have been checked in yet for the reason I haven't gotten a delivered notice. I can't go today anyway because my closest store is an hour drive and I have to work 11 hrs today. My dept is extremely short staffed right now. 3 employees to cover running 24 hrs/day 7days/week. I don't even know when my next off day is currently. I'm gonna call them after 10 eastern and explain my situation. Hopefully they'll hold on to it until I can make it there.
    09-23-2016 08:36 AM
  2. TheFlyingDave's Avatar
    Can't you backup all of your files to a computer? Once downloaded to your computer, you have everything at your disposal.
    Your apps will be in the Play store and you can selectively install them any time.
    What takes 2 days to transfer?


    There is no easy method to backup and restore application data. Not all apps sync to the cloud.

    I use helium which works well but is wonky to say the least - it usually takes several tries before I get a good backup (it often just hangs). Even so there are a lot of settings that don't transfer well - like my highly customized launcher. It has it's own backup and restore mechanism separate from everything else.

    There are also apps that encrypt their data using a key unique to the device so it literally cannot read the data on any other device. These have to be migrated carefully. Google two-factor authentication is another example - you have to deauthorize one device then authorize the new device and you can't have more than one device authorized at a time.

    My phone is my primary computing device so I depend on it being setup "just so". Google "sad state of android backup" - I'm not the only one who struggles with this. I'm hoping Samsung's cloud backup will address this but it remains to be seen.
    09-23-2016 08:48 AM
  3. jamesrick80's Avatar
    I got my replacement the box has the square but is not the"V2" version I did the update and checked my imei and it checked out fine should I be concerned?
    My logic was that the V2 versions are actual newly made devices while the ones without it are brand new but were part of the old batch that was not affected by the battery issue....and they just checked it out again to ensure safety. I remember when some stores had got replacement devices ahead of time and had to send them back once the government got involved (probably actually kept them until they got safety notices)...that had to be the none V2 batch .
    09-23-2016 08:56 AM
  4. msm0511's Avatar
    Now the store that signed for my Note 7 yesterday morning says it's not there and that no one works there with the name that is on UPS site that signed for it. Trying to get in touch with TForce again. This is BS
    09-23-2016 09:43 AM
  5. Nakrohtap's Avatar
    Now the store that signed for my Note 7 yesterday morning says it's not there and that no one works there with the name that is on UPS site that signed for it. Trying to get in touch with TForce again. This is BS
    Wow! I'd be livid. When they ship phones to stores like this, are the IMEI or serial number linked to your account, I wonder? Mine are en route as well.
    If someone tries to activate it, I am wondering if they could block it.
    09-23-2016 09:48 AM
  6. Nakrohtap's Avatar
    Yup mine was approved also.

    So you are able to triple dip:

    - one for defective note 7
    - one fore loaner S7
    - one for new Note 7

    I wonder if Samsung will catch onto this
    So, you just use the s7 in the promotion to submit?
    amyf27 likes this.
    09-23-2016 09:50 AM
  7. s0nic_201's Avatar
    Now the store that signed for my Note 7 yesterday morning says it's not there and that no one works there with the name that is on UPS site that signed for it. Trying to get in touch with TForce again. This is BS
    I hope you get that resolved quickly. I went through some similiar when the intial release of the note happened. UPS said it delievered the package to my front door but it delivered it to my neighbor.
    09-23-2016 09:50 AM
  8. msm0511's Avatar
    Wow! I'd be livid. When they ship phones to stores like this, are the IMEI or serial number linked to your account, I wonder? Mine are en route as well.
    If someone tries to activate it, I am wondering if they could block it.
    TForce confirmed it got delivered to that store...the saga continues.
    09-23-2016 09:51 AM
  9. msm0511's Avatar
    I hope you get that resolved quickly. I went through some similiar when the intial release of the note happened. UPS said it delievered the package to my front door but it delivered it to my neighbor.
    Thanks. I'm thinking I might just return my recalled Note and the loaner and just buy unlocked from here on out.
    09-23-2016 09:58 AM
  10. wookiee2cu's Avatar
    i had to do the same .i got a text when i ordered replacement.i received a second text when it shipped thats it.no Emails.no tracking delivery or shipper info.i called T mobile they couldnt tell me anything more .I got on twitter used Tmobile help.person was great confirmed my info on my acct and within a few moments she told me ups gave me tracking info and that it would be delivered today by 3pm.Sure enough went on ups tracked it got a text from ups it was delivered at noon.
    Same thing happened to me. I called the store to ask if it was where and they said yes, asked if I could come and pick it up and they said sure. So I get there and the phone has not been updated in the system so they can't release it to me. I'm thinking the SKU's need to be entered into the system (this was mentioned on the 20th that stores had them but couldn't release them yet due to updating the system with the SKU's) and until that happens my phone just sits at my store. I received the text that it shipped and it did mention that I will get a text when it's ready to be picked up, the store rep said as soon as the system gets updated and they can release it I'll get a text that I can pick it up. She said until I get that text there is nothing they can do. It's corporate who has to enter the info into the system, I really wish they'd get their crap together, I just want my frickin' phone back.
    09-23-2016 10:20 AM
  11. jlczl's Avatar
    Thanks. I'm thinking I might just return my recalled Note and the loaner and just buy unlocked from here on out.
    I'm pretty sure that I heard or read that those who bought unlocked straight from samsung.com didn't even get replacements. They could just return their phones for refunds and still cannot even buy another one. Even though this seems like it's bad that appears to have been even worse.
    09-23-2016 10:21 AM
  12. theshaz's Avatar
    Just got notification my replacement has been shipped to the store.

    Sniff - I'm gonna miss owning THE MOST DANGEROUS PHONE IN THE WORLD!

    All in all, has not been too much of a inconvenience. Sammy & Tmo did a decent job with a crappy situation.
    Attached Thumbnails T-Mobile Note 7 Recall Thread-6026.jpg  
    09-23-2016 10:24 AM
  13. THRILLHOUSE_ATX's Avatar
    So called my T-Mobile store today to make sure that my replacement that was sent to them yesterday was ready for me to pick up. Of course the person I spoke to was clueless and tried telling me that they didn't have any Note 7's in stock. Had to explain to him that no, T-Mobile sent them a phone specifically for me. So puts me on hold again, comes back and is like "uhhh is this a warranty replacement, we do have that for you". So had to re-explain the situation again just to confirm we were on the same page and that the phone is indeed ready for me to pick up. Guess I'll find out after work today!
    09-23-2016 10:24 AM
  14. msm0511's Avatar
    I'm pretty sure that I heard or read that those who bought unlocked straight from samsung.com didn't even get replacements. They could just return their phones for refunds and still cannot even buy another one. Even though this seems like it's bad that appears to have been even worse.
    I kinda doubt I'm buying from Samsung again anyway. It's less about the recall itself and more about how poorly I feel it was handled.
    09-23-2016 10:27 AM
  15. theshaz's Avatar
    I kinda doubt I'm buying from Samsung again anyway. It's less about the recall itself and more about how poorly I feel it was handled.
    I do not want to start a flame war. But I cannot not see a way Sammy or the carriers could have handled it better. Most of the confusion is at the stores, use the 877# to get the replacement process going, then when it is shipped and SIGNED FOR, once at the store, ask for the person that signed for it.

    For Sammy, I think they did a great job, once the problems was detected, they did not hesitate. Once the media and the Federal Government got involved, then the process slowed down some.
    jlczl and debdroid1a like this.
    09-23-2016 10:33 AM
  16. DudeThatsErin's Avatar
    Took me 4 hours to get a replacement which includes travel time. Got at the store yesterday at 2:30. They didn't start it until 3. They couldn't get it finished until 4:30. They kept having issues and had no idea how to do it. I was with the assistant store manager as well. That is crazy.
    Didn't get home until 6 due to rush hour traffic. I was gonna do smart switch for everything but that would have taken another hour. I did what I needed so only like 10 minutes for that.

    This is such a mess. I'm just glad to have my replacement phone.
    09-23-2016 10:34 AM
  17. msm0511's Avatar
    I do not want to start a flame war. But I cannot not see a way Sammy or the carriers could have handled it better. Most of the confusion is at the stores, use the 877# to get the replacement process going, then when it is shipped and SIGNED FOR, once at the store, ask for the person that signed for it.

    For Sammy, I think they did a great job, once the problems was detected, they did not hesitate. Once the media and the Federal Government got involved, then the process slowed down some.
    I don't know. I feel like customer service hasn't been very good all around. Agree to disagree I guess.

    I ordered mine through the 844 number and it was supposedly delivered and signed for to the store yesterday morning.. The store however can't seem to find it.
    09-23-2016 10:39 AM
  18. Way out west's Avatar
    Gave you? Those headphones are yours, not theirs.
    Well, if I already have the original box with charger, adapters, cables, headphones, and manual at home -- I didn't expect to get the headphones from the replacement box also...but you're saying I'm supposed to have gotten the whole replacement box too?
    09-23-2016 10:41 AM
  19. racedog's Avatar
    I'm sure the S8 release will be postponed...samsung has to first change the public's newfound perception ....i expect s8 most likely in may or june 2017
    More than likely Samsung will want the S8 out sooner rather than later. It's like getting bite of something that you really hate, you don't put off eating anything else, you get a fresh bite of something tasty to get the sour taste out if your mouth. Look for the S8 to be right on time or maybe even a tad early.
    09-23-2016 10:45 AM
  20. boltsbearsjosh's Avatar
    I do not want to start a flame war. But I cannot not see a way Sammy or the carriers could have handled it better. Most of the confusion is at the stores, use the 877# to get the replacement process going, then when it is shipped and SIGNED FOR, once at the store, ask for the person that signed for it.

    For Sammy, I think they did a great job, once the problems was detected, they did not hesitate. Once the media and the Federal Government got involved, then the process slowed down some.
    I agree with this. Idk what more anyone should have expected. The store reps are usually clueless without this added scenario. Add to the fact that they just went through an iPhone launch as well. It was inconvenience, yes. Was it poorly handled, yes. However, was it handled the best it could have been given the situation, yes and no. I think Tmobile could have done more to get on the same page, that's not Samsung fault though. I'll carry on enjoying Tmobile and buying Samsung phones and let this fall under the bridge now.
    s0nic_201 likes this.
    09-23-2016 10:47 AM
  21. boltsbearsjosh's Avatar
    More than likely Samsung will want the S8 out sooner rather than later. It's like getting bite of something that you really hate, you don't put off eating anything else, you get a fresh bite of something tasty to get the sour taste out if your mouth. Look for the S8 to be right on time or maybe even a tad early.
    Considering that the cause of this Note 7 issue was due to them rushing to get it out early, I wouldn't count on an early release at all.
    09-23-2016 10:49 AM
  22. msm0511's Avatar
    I do not want to start a flame war. But I cannot not see a way Sammy or the carriers could have handled it better. Most of the confusion is at the stores, use the 877# to get the replacement process going, then when it is shipped and SIGNED FOR, once at the store, ask for the person that signed for it.

    For Sammy, I think they did a great job, once the problems was detected, they did not hesitate. Once the media and the Federal Government got involved, then the process slowed down some.
    Oh and I forgot to mention. Nobody works at the store with the name that supposedly signed for it.
    09-23-2016 10:49 AM
  23. theshaz's Avatar
    I don't know. I feel like customer service hasn't been very good all around. Agree to disagree I guess.

    I ordered mine through the 844 number and it was supposedly delivered and signed for to the store yesterday morning.. The store however can't seem to find it.
    Yeah, a coworker went to another Tmo store hand has about as many issues as you. While things for me have been moving along pretty well.

    At the store level I will grant you it is a hit & miss. Customer Service is a thankless job. And I know there are people just gunning for "FREE THIS" and "FREE THAT" and then the "I'm going to sue you for mental anguish!"

    Special Snowflakes all.

    I hope you get your replacement soon.
    09-23-2016 10:52 AM
  24. msm0511's Avatar
    Yeah, a coworker went to another Tmo store hand has about as many issues as you. While things for me have been moving along pretty well.

    At the store level I will grant you it is a hit & miss. Customer Service is a thankless job. And I know there are people just gunning for "FREE THIS" and "FREE THAT" and then the "I'm going to sue you for mental anguish!"

    Special Snowflakes all.

    I hope you get your replacement soon.
    Thanks
    09-23-2016 10:53 AM
  25. wookiee2cu's Avatar
    So called my T-Mobile store today to make sure that my replacement that was sent to them yesterday was ready for me to pick up. Of course the person I spoke to was clueless and tried telling me that they didn't have any Note 7's in stock. Had to explain to him that no, T-Mobile sent them a phone specifically for me. So puts me on hold again, comes back and is like "uhhh is this a warranty replacement, we do have that for you". So had to re-explain the situation again just to confirm we were on the same page and that the phone is indeed ready for me to pick up. Guess I'll find out after work today!
    Before you drive in, ask them to check and see if the phone is in their system and if they can release it to you. Mine arrived at my store yesterday as well but it's still not in the system so they can't give it to me. I'd hate for you to waste your time driving to the store if they can't release it yet.
    09-23-2016 11:46 AM
2,848 ... 101102103104105 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Verizon Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 3176
    Last Post: 10-12-2016, 12:39 PM
  3. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  4. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
LINK TO POST COPIED TO CLIPBOARD