10-12-2016 12:45 PM
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  1. DaBlackman619's Avatar
    Got me and wife Note 7 replaced with out a problem and they also threw in 2 fast wireless charging pads
    09-24-2016 07:32 AM
  2. Nakrohtap's Avatar
    Made the mistake of having a phone sent to the store. Now that the store has the right color, they can't exchange. Have to wait for the phone to arrive and go through the processing. The system should accept an exchange at the store anytime regardless if they are sending one later. Lawyers will love this if a phone burns that was refused at the store for exchange.
    With ours, they said they were just sending ours back to T-mobile. You shouldn't have to use that one if they have stock.
    09-24-2016 07:32 AM
  3. laestrella's Avatar
    Anyone do an exchange without having the original credit card? I have one Note 7 on my account that needs to be swapped but the person on my account is not in the same state as me and I put the charge for the phone on my card. It was JOD and so it was the assisted service fee bs that was charged only (they credited my account when I bought the original Note but charged my card). When I returned my Note 7 in store they actually refunded that amount to my card because that's what it showed that I paid. I'm just wondering if it's going to be an issue for the person going to the store if they don't have my card. It's only $21 and I didn't actually pay it because I got the credit but I don't want that to cause an issue in the return process.
    09-24-2016 07:42 AM
  4. Kilroy672's Avatar
    I called Thursday afternoon to have my replacement phone to my store. Earlier that day I had one store take my name and number to call when one comes in of my color choice. Fast forward to Friday the T-Mobile store calls me saying that have phones that came in want me to hold one for you? I'm mad at this point and I call the 1-844 number and hope to cancel the order nope its to late. Playing phone tag between the store and the rep's..the store says I can't swap colors because the replacement phone is assigned to me. Now I'm on chat with T-Mobile through messenger and its says I may not get the phone until Tuesday or later. Dang I should have held off a day, but I didn't know. Now I'm ticked. What should I do?
    09-24-2016 07:56 AM
  5. DaBlackman619's Avatar
    I called Thursday afternoon to have my replacement phone to my store. Earlier that day I had one store take my name and number to call when one comes in of my color choice. Fast forward to Friday the T-Mobile store calls me saying that have phones that came in want me to hold one for you? I'm mad at this point and I call the 1-844 number and hope to cancel the order nope its to late. Playing phone tag between the store and the rep's..the store says I can't swap colors because the replacement phone is assigned to me. Now I'm on chat with T-Mobile through messenger and its says I may not get the phone until Tuesday or later. Dang I should have held off a day, but I didn't know. Now I'm ticked. What should I do?
    Nothing you can do. You have to wait till your phone cone in. If you get a good rep at the store they should let you still change the color. Good luck hope it works out
    09-24-2016 07:59 AM
  6. Nakrohtap's Avatar
    I called Thursday afternoon to have my replacement phone to my store. Earlier that day I had one store take my name and number to call when one comes in of my color choice. Fast forward to Friday the T-Mobile store calls me saying that have phones that came in want me to hold one for you? I'm mad at this point and I call the 1-844 number and hope to cancel the order nope its to late. Playing phone tag between the store and the rep's..the store says I can't swap colors because the replacement phone is assigned to me. Now I'm on chat with T-Mobile through messenger and its says I may not get the phone until Tuesday or later. Dang I should have held off a day, but I didn't know. Now I'm ticked. What should I do?
    The store should be able to return it back to T-mobile. Ours did. Not sure if they will do it correctly. But, that's not my problem. I have one phone per line and the store is the one that told me I couldn't use them. Good luck.
    09-24-2016 08:01 AM
  7. DaBlackman619's Avatar
    T-Mobile Note 7 Recall Thread-1474722090897.jpgA must have this thing is amazing. Thanks T-Mobile
    amyf27 and debdroid1a like this.
    09-24-2016 08:02 AM
  8. oldskoolstyle70's Avatar
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ID:	240510A must have this thing is amazing. Thanks T-Mobile
    Agreed. I bought this one on Amazon and it is definitely a must have.
    amyf27 and keepnitreel like this.
    09-24-2016 08:05 AM
  9. amyf27's Avatar
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    I like mine too
    09-24-2016 08:16 AM
  10. boltsbearsjosh's Avatar
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ID:	240510A must have this thing is amazing. Thanks T-Mobile
    For real. I got 2 of them!
    09-24-2016 10:14 AM
  11. Andy Lam1's Avatar
    The charging pads for real?
    09-24-2016 10:36 AM
  12. ajb1965's Avatar
    For real. I got 2 of them!
    Dang, I didn't get jack $hit from t-mobile, not even a free replacement screen protector. I did already get my 10 dollar Samsung pay card(again) , so I'm good
    09-24-2016 10:40 AM
  13. oldskoolstyle70's Avatar
    I didn't get the charging pads but tmo did issue a credit to my account after I explained to them all the trouble I had doing the swap.
    09-24-2016 10:42 AM
  14. msm0511's Avatar
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ID:	240510A must have this thing is amazing. Thanks T-Mobile
    Wow! I hope they give me something like that for driving 2 hrs round trip on my only off day tomorrow.
    09-24-2016 10:45 AM
  15. boltsbearsjosh's Avatar
    Guys they didn't give them to me. Well Tmobile gave me the 1st one but I bought the 2nd cause I liked it so much I wanted one for my office as well.
    09-24-2016 12:34 PM
  16. la9ers's Avatar
    i asked for the wireless charging pad but wouldent budge.... could i call the 1844 and ask to see if they give me one?
    09-24-2016 12:54 PM
  17. irock1985's Avatar
    Just chatted with them and they are no longer doing the orders to the store they are just saying to call first and make sure they have some in stock

    09-24-2016 04:20 PM
  18. amyf27's Avatar
    Dang, I didn't get jack $hit from t-mobile, not even a free replacement screen protector. I did already get my 10 dollar Samsung pay card(again) , so I'm good
    Should also get a five dollar dunkin donuts gift card through samsung pay
    09-24-2016 04:35 PM
  19. tara segaline's Avatar
    Keep calling. They told me that twice - just go to the store and get it there. I called again and the next rep put the order through and was so pleasant about it. I had the phone 2 days later. Also, every time I called I asked for credits for all the hassles. Even the in store rep gave me credits and I did not even have to ask him. I was in and out with my replacement in 15 minutes, even with having to do a loaner return I feel bad for everyone trying to get their replacements and not being able to. It should not be that hard to get a replacement for an official recall. These stores are required to take them back. I really think it just comes down to getting lucky with a good rep who knows what to do and not being lazy and disgruntled about all the extra work.
    oshogg likes this.
    09-24-2016 04:48 PM
  20. adam13141's Avatar
    I was able to exchange both my wife and my Note 7s today at a T-Mobile store. The process was long, it took about 2 hours. They let me keep all accessories that came with the phone, I just gave them the box it came in.
    09-24-2016 05:08 PM
  21. blackhemi4x4's Avatar
    I exchanged mine today at T-Mobile and was a quick good experience. I was in there for 15 minutes. I got to keep all my original accessories, even the s-pen.

    So far, the battery life seems better then the other after the update.
    09-24-2016 05:20 PM
  22. InspectorGeneral's Avatar
    It took a lot of calls to find a store that had a silver Note, and they only had one left so I had to race over there. Once I got there the exchange took 5 minutes.

    The lady who helped me said mine was easy because I purchased it in a store. For phones purchased online, they typically can't be returned in stores. So for people exchanging Notes bought online, they have to override the system. She said that has been taking about an hour, because they have to call people to get approvals and the system takes a while to update.
    09-24-2016 07:34 PM
  23. Kilroy672's Avatar
    I guess I will get my replacement phone Tuesday or Wednesday. But I'm hoping sooner. But after a chat on the phone yesterday the rep told when these phones finally go on sale for the public I can use my jump to get the color I want. That's the only way I can change colors. This silver S7 Edge loaner is growing in me. Since I used my jump to get my N7 how can I use it again to swap colors (if possible)? Wouldn't I have to pay taxes and down payment all over again? Not to mention use my other jump less than 2 months. How would this work if I did this?
    09-24-2016 07:52 PM
  24. itsnotmeitsyou's Avatar
    If you bought your phone straight from Samsung then that may be the case. But I guarantee you when I walk in a T-Mobile store and offer to buy a Note 7 and they have them in stock, they're selling them
    Oh, you guarantee it? Lol. You give that a try and let me know how it goes.
    blackhemi4x4 likes this.
    09-24-2016 08:21 PM
  25. queenren's Avatar
    Yeah, I hear ya man. Well my problem now is Tmobile can't find the iPhone 6S I mailed back when I got my original Note 7...lol, niiiiiice. Can't wait to deal with that next week, but eh, that's a problem for next week.
    You too? I swear T-Mobile is a joke sometimes! They can't find my husband's 6 Plus either. This whole thing is a mess!!!
    09-24-2016 09:07 PM
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