10-12-2016 12:45 PM
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  1. uhhh's Avatar
    Got my replacement and it shows a manufacturing date of 2016.08.30. Oh yeah, the new battery sucks! It charges slow and drain much faster than the old N7.
    09-24-2016 09:08 PM
  2. jlczl's Avatar
    I guess I will get my replacement phone Tuesday or Wednesday. But I'm hoping sooner. But after a chat on the phone yesterday the rep told when these phones finally go on sale for the public I can use my jump to get the color I want. That's the only way I can change colors. This silver S7 Edge loaner is growing in me. Since I used my jump to get my N7 how can I use it again to swap colors (if possible)? Wouldn't I have to pay taxes and down payment all over again? Not to mention use my other jump less than 2 months. How would this work if I did this?
    Don't use up a jump to get a different color. Because of the recall you can return or exchange your recalled Note 7 for any device in store. That means you can exchange it for any color.
    09-24-2016 10:39 PM
  3. jackjack1969's Avatar
    Oh, you guarantee it? Lol. You give that a try and let me know how it goes.
    I did and the guy was selling me one but the system wouldn't let him. I can find plenty of salesman that are willing to sell them, but T-Mobile has jacked the system up to where they can't. Sucks to be me lol.
    debdroid1a likes this.
    09-24-2016 10:49 PM
  4. Victor Hernandez Jr's Avatar
    Ever since I got my replacement Note 7 Wednesday battery life is better, and doesn't lag as much... Good job samsung! I switch from Onyx Black to coral blue and I love coral blue very sexy color
    amyf27 likes this.
    09-24-2016 10:54 PM
  5. Kilroy672's Avatar
    Don't use up a jump to get a different color. Because of the recall you can return or exchange your recalled Note 7 for any device in store. That means you can exchange it for any color.
    I can't. As I said the replacement phone is being sent to a local store..a black one. That phone is associated with my account so there for I can not change colors. Which I think is BS. It's my phone I'm the one who is paying for it not Samsung or T-Mobile. Its not the end of the world if I cant change colors, but the fact I'm not aloud too is why its BS.
    09-24-2016 11:03 PM
  6. Blues Fan's Avatar
    You too? I swear T-Mobile is a joke sometimes! They can't find my husband's 6 Plus either. This whole thing is a mess!!!
    This has me worried. If you read my horror story I've had about not getting my $864 back yet because they have no record of me returning my Note 7 at the store. I'm supposed to have my money put back on my card soon tmobile told me, but if not by Wed I will be calling and heads will roll!
    09-24-2016 11:10 PM
  7. Shanda5303's Avatar
    So I finally got my replacement on Thursday, I tried to on Wednesday night. I got out of work later than usual and couldn't get to the store until 8:35pm (they closed at 9pm) of course they had customers in front of me but I waited patiently. They didn't finish until 8:56pm, finally one of the guys asked what I was there for and I told him to exchange for the replacement Note 7. Completely annoyed he told me that it would take over an hour and that they close in 4 minutes. I was pretty frustrated because I wasn't going to have any time the next day to do the exchange & after the forced update my old N7 was running like crap. Also I'm not one of those customers who needs their phone setup so I don't think it would've taken that long but I just wish someone would have said something to me when I was waiting in line. Or when I called earlier that day to make sure they were in stock.

    Luckily for me the next day we had a power outage at my work but when I called to see if any of the local T-mobile stores had the new N7's in stock literally everyone was sold out except for the store I was at the night before. So even though I told T-Force I refused to step foot in that store again I went back. I'm glad I did different people were working, they were very friendly and even though it took almost two hours I got my coral blue note 7. Then sent John Leger a dm about the awesome employees who helped me Thursday night.

    tl;dr Exchanged Silver for Coral Blue took app. 2 hours
    09-24-2016 11:39 PM
  8. Victor Hernandez Jr's Avatar
    So I finally got my replacement on Thursday, I tried to on Wednesday night. I got out of work later than usual and couldn't get to the store until 8:35pm (they closed at 9pm) of course they had customers in front of me but I waited patiently. They didn't finish until 8:56pm, finally one of the guys asked what I was there for and I told him to exchange for the replacement Note 7. Completely annoyed he told me that it would take over an hour and that they close in 4 minutes. I was pretty frustrated because I wasn't going to have any time the next day to do the exchange & after the forced update my old N7 was running like crap. Also I'm not one of those customers who needs their phone setup so I don't think it would've taken that long but I just wish someone would have said something to me when I was waiting in line. Or when I called earlier that day to make sure they were in stock.

    Luckily for me the next day we had a power outage at my work but when I called to see if any of the local T-mobile stores had the new N7's in stock literally everyone was sold out except for the store I was at the night before. So even though I told T-Force I refused to step foot in that store again I went back. I'm glad I did different people were working, they were very friendly and even though it took almost two hours I got my coral blue note 7. Then sent John Leger a dm about the awesome employees who helped me Thursday night.

    tl;dr Exchanged Silver for Coral Blue took app. 2 hours
    How u like coral? I like it but it's very hard to find a case that matches
    09-24-2016 11:48 PM
  9. Bigriggy63's Avatar
    How u like coral? I like it but it's very hard to find a case that matches
    I had traded my Coral Blue in, and received Black as a replacement. I have two Coral Blue cases for Sale, let me know if you are interested! Pm me for info, thanks!
    amyf27 likes this.
    09-25-2016 12:34 AM
  10. jlczl's Avatar
    How u like coral? I like it but it's very hard to find a case that matches
    The UAG Ash looks great on it imo.

    09-25-2016 03:07 AM
  11. Victor Hernandez Jr's Avatar
    Ash looks nice, me personally I will get ice
    amyf27 likes this.
    09-25-2016 05:11 AM
  12. Nakrohtap's Avatar
    Is there a phone in there somewhere?
    Just messin' with ya.
    jamesrick80 likes this.
    09-25-2016 08:39 AM
  13. msm0511's Avatar
    So I finally got my replacement Note today. It wasn't a horrible experience, but I kinda feel like they rushed the whole thing a little bit. When I got there it hadn't been scanned so I went to lunch and came back. The rep who helped me spent about 45 seconds on his computer, asked if I already factory reset my recalled Note, then he handed me my new Note. He didn't even open the new Note's box. When I told him I also had the loaner to send back and I'd already factory reset it he just said I should ship it back to T-Mobile to be safe. Whatever that means. No idea if he did the paperwork right or not. Guess I'll call T-Mobile or get in touch with T-Force about sending my loaner back.
    09-25-2016 07:00 PM
  14. pinhunter27's Avatar
    Oh, you guarantee it? Lol. You give that a try and let me know how it goes.
    T mobile was pretty adamant about not selling them. I had to call 844 and show my receipt showing purchased and returned before the store would sale me one. My original note was purchased at best buy Verizon model... switched carriers during the fiasco due to Verizon gimping note 7.
    09-25-2016 07:34 PM
  15. GoldLeader's Avatar
    If you bought your phone straight from Samsung then that may be the case. But I guarantee you when I walk in a T-Mobile store and offer to buy a Note 7 and they have them in stock, they're selling them
    My wife tried four different T-Mobile stores several times throughout last week and on Saturday to purchase a new Note 7.
    Several stores said they had them in stock, but refused to sell them to my wife, since she never had the recalled one.
    They are holding onto their stock for exchanges only at this point.

    The uncertainty of not knowing when they would go back on sale at T-Mobile was really irritating her. My wife was sick of being in limbo, so we switched carriers and she walked out with a shiny new Note 7 in hand.
    09-26-2016 10:14 AM
  16. LaShonda Hodges-Parker's Avatar
    Same here. I sent back my iPhone 6S + in the TMO box with the return label a rep on the phone told me too for my Note 7 Jump. I called week after week checking on this phone still showing on my account. As of today...still not accounted for.
    09-26-2016 10:57 AM
  17. Blues Fan's Avatar
    Well still no refund yet. I'll be calling Wed to raise hell about it.

    I just worry my Note 7 I returned is lost in space somewhere and I won't be able to get my refund. It was never scanned in the system tmobile customer service told me so it's like I own two phones right now.

    Or I might go to the store and see if they have my old Note and tell them to swap it out for a new one since I basically own it still then and sell the Edge.
    09-26-2016 10:57 AM
  18. Blues Fan's Avatar
    Same here. I sent back my iPhone 6S + in the TMO box with the return label a rep on the phone told me too for my Note 7 Jump. I called week after week checking on this phone still showing on my account. As of today...still not accounted for.
    Sounds like my story with my refund my Note still shows on my account too like I own two phones.
    09-26-2016 10:58 AM
  19. jdfry15's Avatar
    Impossible to find a good screen protector for this phone, bout to keep it naked... I have try about 4 different ones and they all eventually lift up
    They all suck for the note. Haven't found one that works. I did see a video on YouTube of a glass protector that didn't cover the curve portion. That looks like the only option but looks really annoying. Feel like I've wasted $100 on trying different ones that don't work.
    09-26-2016 11:04 AM
  20. JawjaBill's Avatar
    It took 15 minutes to get my replacement this am. It took 2 hours for them to port my setup over to the new phone. I left about 15 minutes into the process and returned later with about 10 minutes left to go.

    I received my new Note7 from stock. At the beginning of this whole thing, I decided I was not jumping ship. I also believed that when new units were available, if I walked in with an "explosive" unit, I would be taken care of immediately. I powered down and kept my original Note7 and stuck my sim in a $20 Coolpad Rogue from Walmart. I signed up at Samsung and T-Mobile for alerts but haven't really received anything from either. The rep pretty much agreed that those with faulty units in hand will be taken care of 1st.
    09-26-2016 11:31 AM
  21. amyf27's Avatar
    They all suck for the note. Haven't found one that works. I did see a video on YouTube of a glass protector that didn't cover the curve portion. That looks like the only option but looks really annoying. Feel like I've wasted $100 on trying different ones that don't work.
    I just have a case on mine. Don't bother with the screen protectors.
    09-26-2016 12:13 PM
  22. Kangda's Avatar
    Well still no refund yet. I'll be calling Wed to raise hell about it.

    I just worry my Note 7 I returned is lost in space somewhere and I won't be able to get my refund. It was never scanned in the system tmobile customer service told me so it's like I own two phones right now.

    Or I might go to the store and see if they have my old Note and tell them to swap it out for a new one since I basically own it still then and sell the Edge.
    You won't believe the nonsense I dealt with. So my first phone was a silver Note 7, pre-ordered and delivered to me during the first rollout (around August 19th). It would freeze up and restart way too often, so I wanted a replacement one. So I called for a replacement, which was promptly sent out and delivered to me. The TMobile rep emailed me a return label for the defective first Note 7. I promptly sent that back using their UPS return label. Keep in mind, this was right before the official recall. So I am guessing that my defective phone got delivered to Tmobile right around the time of the recall chaos. So things were a mess over there, understandably. So one week passes, then two weeks pass from the date my defective Note 7 was delivered to them by UPS (and signed for, as evidenced by the UPS tracking). I called almost every other day to check on the status of my returned Note 7, as it was obviously showing up on my bill still. Now, I understand that things were chaotic (and still are) because of the recall. I get that. I understand things will take longer than usual to process. Here is what made me mad-- two Loyalty reps flat out told me that they go by the handset IMEI number, not the UPS tracking number for the return. They didn't care that I had the UPS tracking number as proof that my defective phone was delivered to them. They told me they consider the phone received by them when they scan in the phone's IMEI number. I used THEIR UPS generated label, promptly sent back the phone to them, the UPS tracking number shows it was delivered AND signed for. They base their return on the IMEI number, yet THEY can't seem to find the phone. The same two reps said to me "We don't know what was in the box that you sent back to us, it could have been anything, which is why we go by the IMEI number when it is scanned in". So now they are offending me and accusing me of possibly sending them an empty box or something other than the defective Note 7. Two Loyalty reps said this to me (not even the regular level rep, but a level higher). I did my part, they couldn't find the phone, so somehow that ends up being my fault? Crazy and offensive to a long time Tmobile customer in good standing with them. They finally found my phone and removed it from my account last week. Believe me, I was stewing about it for quite some time.

    Of course, then I had to deal with returning the replacement 2nd Note 7 because of the recall. That transaction went fine, along with getting the fixed Note 7 last week. But this entire, overall experience has been a headache.

    I wish you luck and hope that they locate your phone soon.
    09-26-2016 06:44 PM
  23. Jzamora1978's Avatar
    Received my Note 7 the day they came out last Wednesday. Walked into the store, they had 13 of them and got a black one instead of the silver I originally bought. Easy peasy.
    09-26-2016 07:05 PM
  24. Blues Fan's Avatar
    You won't believe the nonsense I dealt with. So my first phone was a silver Note 7, pre-ordered and delivered to me during the first rollout (around August 19th). It would freeze up and restart way too often, so I wanted a replacement one. So I called for a replacement, which was promptly sent out and delivered to me. The TMobile rep emailed me a return label for the defective first Note 7. I promptly sent that back using their UPS return label. Keep in mind, this was right before the official recall. So I am guessing that my defective phone got delivered to Tmobile right around the time of the recall chaos. So things were a mess over there, understandably. So one week passes, then two weeks pass from the date my defective Note 7 was delivered to them by UPS (and signed for, as evidenced by the UPS tracking). I called almost every other day to check on the status of my returned Note 7, as it was obviously showing up on my bill still. Now, I understand that things were chaotic (and still are) because of the recall. I get that. I understand things will take longer than usual to process. Here is what made me mad-- two Loyalty reps flat out told me that they go by the handset IMEI number, not the UPS tracking number for the return. They didn't care that I had the UPS tracking number as proof that my defective phone was delivered to them. They told me they consider the phone received by them when they scan in the phone's IMEI number. I used THEIR UPS generated label, promptly sent back the phone to them, the UPS tracking number shows it was delivered AND signed for. They base their return on the IMEI number, yet THEY can't seem to find the phone. The same two reps said to me "We don't know what was in the box that you sent back to us, it could have been anything, which is why we go by the IMEI number when it is scanned in". So now they are offending me and accusing me of possibly sending them an empty box or something other than the defective Note 7. Two Loyalty reps said this to me (not even the regular level rep, but a level higher). I did my part, they couldn't find the phone, so somehow that ends up being my fault? Crazy and offensive to a long time Tmobile customer in good standing with them. They finally found my phone and removed it from my account last week. Believe me, I was stewing about it for quite some time.

    Of course, then I had to deal with returning the replacement 2nd Note 7 because of the recall. That transaction went fine, along with getting the fixed Note 7 last week. But this entire, overall experience has been a headache.

    I wish you luck and hope that they locate your phone soon.
    The store refunded the tax portion in cash to me, but somehow never processed the credit card portion (bank card) part of it. They were supposed to send my phone away for me. Apparently it was never scanned into the system. Since the store sent it away for me I was never given a UPS tracking number, and then tmobile on twitter says it could take FOUR to EIGHT weeks for my return to be processed for them to get the IMEI into the computer. So this is why it is considered I basically have two phones right now. If they can't get my refund sorted out by Wed when I call them I'm going to tell them I want my old Note back and then have them swap it out or reach out to Samsung and see if they will send me a new unit since obviously Tmobile for some reason can't process my refund.

    And NO I won't go through that BS and let them charge me again and have them say they will "refund" me the amount like they promised last time. They will swap it out as an even exchange without my bank card.
    09-26-2016 07:22 PM
  25. Hkpand's Avatar
    I received a text from t-mobile saying that my N7 exchange order is reaady for pick up at my local store. But the store employee refused to give me the phone. She said a memo form corporate just came out saying to stop doing exchange for people who ordered replacement N7 over the phone like me. What the heck?! Is this true? Anyone else have this problem? I love the Note7, however all this bad battery by samsung, all this phone call to T-mobile, everyone from 611 the 844# and store employee telling me difference things every day. All this is crazy! I'm ready to just return the phone.
    bhem likes this.
    09-26-2016 10:46 PM
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