10-12-2016 12:45 PM
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  1. Loud Opinion's Avatar
    I'm gonna hate resetting my secret folder and all of my other settings...got so comfortable with my phone.....
    This
    09-04-2016 11:34 AM
  2. michellebjohn's Avatar
    I returned my note 7 Friday with JOD and my jump is back on my account already. If the customer service rep does it correctly their shouldn't be an issue.
    09-04-2016 11:37 AM
  3. Blues Fan's Avatar
    So who here is holding onto their Note 7 to wait for an exchange?
    weesy likes this.
    09-04-2016 11:59 AM
  4. josh6113's Avatar
    I am until the new units arrive.
    09-04-2016 12:00 PM
  5. acentralist's Avatar
    I returned my note 7 Friday with JOD and my jump is back on my account already. If the customer service rep does it correctly their shouldn't be an issue.
    So if later this month I decide to swap my Note 7 with some other phone that is not Note 7 but is in stock at the time, since I used JOD also, do I have to first return Note 7, wait a couple of days for JOD to reset, and then purchase another phone using my JOD?!!
    09-04-2016 12:01 PM
  6. hailsusy90's Avatar
    I'm not sure yet. I'm holding on to it until I see what's up with the V20. If I like it then I'm returning it and waiting to preorder that one. If I don't like it, I'll use the back up phone I have and just keep the Note 7 on stand by until the replacements come in.
    09-04-2016 12:01 PM
  7. Blues Fan's Avatar
    I'm not sure yet. I'm holding on to it until I see what's up with the V20. If I like it then I'm returning it and waiting to preorder that one. If I don't like it, I'll use the back up phone I have and just keep the Note 7 on stand by until the replacements come in.
    I'm hoping the V20 does indeed hit the stores on the 18th like is being speculated. I don't want to pre order again. I assume the stores will have enough in stock since it is not as hot as Note 7 was? Then I can just swap it out instead of waiting for it to go back on my card.
    09-04-2016 12:04 PM
  8. hailsusy90's Avatar
    I'm hoping the V20 does indeed hit the stores on the 18th like is being speculated. I don't want to pre order again. I assume the stores will have enough in stock since it is not as hot as Note 7 was? Then I can just swap it out instead of waiting for it to go back on my card.
    True. If it does hit stores on the 18th then I would go to the store and swap it.
    09-04-2016 12:06 PM
  9. Blues Fan's Avatar
    Sounds like sometime this coming week they will have replacements ready to go based on what Sprint thread is reporting too.

    Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom
    09-04-2016 12:18 PM
  10. Blues Fan's Avatar
    True. If it does hit stores on the 18th then I would go to the store and swap it.
    Only concern I have with LG is quality control issues and such as well. The G5 had issues with the modules coming loose over time and other things. I would hate to go to LG and the phone ends up being a flop like the G5.
    09-04-2016 12:19 PM
  11. hailsusy90's Avatar
    Only concern I have with LG is quality control issues and such as well. The G5 had issues with the modules coming loose over time and other things. I would hate to go to LG and the phone ends up being a flop like the G5.
    That concerns me too. I hope it's not a flop. Hopefully these Note 7 replacements come in soon. Mine isn't having issues though but I'm not turning down a new replacement. I just wish Samsung had made these phones with a removable battery.
    09-04-2016 12:20 PM
  12. llfloyd79's Avatar
    Does anyone think T-Mobile will make you swap to the same original color Note 7 you currently have or will they let you exchange to a different color once new stock becomes available???
    09-04-2016 12:25 PM
  13. hasasimo's Avatar
    Yea some of the stores suck. The one near me doesn't like doing exchanges in store and the wait time always long there and staff is hurried and rude. It would be easier to simply have them ship me a new one to my home and set it up myself or drive 30 miles to a different store. The way Tmobile help on twitter told me if I want to swap it out for a new Note 7 it could be shipped to the store and they can swap it out there. Might as well just have them ship it to my house and I ship the old one back. Much better than having to argue and deal with the store and sit there an hour. When I called Tmobile the rep told me I could get a new note 7 shipped to me THEN I can ship the old one back. At least that is the plan.
    Pretty sure I'll go that route as well. For whatever it's worth, I have an S7 Edge that's due back within a week (Jump on Demand), and the T-Mobile rep said I can hang onto that for a bit longer as I wait for the Note 7 replacement. Of course, reps can tell you just about anything, true or not. I've had a couple of bad experiences, though not necessarily with T-Mobile.
    09-04-2016 12:26 PM
  14. hailsusy90's Avatar
    Does anyone think T-Mobile will make you swap to the same original color Note 7 you currently have or will they let you exchange to a different color once new stock becomes available???
    They will probably give you whatever color you want.
    09-04-2016 12:26 PM
  15. Thegreatone3's Avatar
    They will probably give you whatever color you want.
    Hoping to get confirmation on this before exchanges start.
    09-04-2016 12:28 PM
  16. Blues Fan's Avatar
    That concerns me too. I hope it's not a flop. Hopefully these Note 7 replacements come in soon. Mine isn't having issues though but I'm not turning down a new replacement. I just wish Samsung had made these phones with a removable battery.

    Same here, but for trade in a resale in the future I have no choice. I want black or blue. My s7 I got is silver color but I don't want that. If the store closest to me doesn't have black or blue I'll either do it via mail or I guess drive 30-40 miles to go to another store then.
    09-04-2016 12:31 PM
  17. irock1985's Avatar
    Pretty sure I'll go that route as well. For whatever it's worth, I have an S7 Edge that's due back within a week (Jump on Demand), and the T-Mobile rep said I can hang onto that for a bit longer as I wait for the Note 7 replacement. Of course, reps can tell you just about anything, true or not. I've had a couple of bad experiences, though not necessarily with T-Mobile.
    Exactly what they told me as well. I posted a bit back... Basically don't have to do anything (hold on to both Note 7 and old phone) until the replacements are ready
    hasasimo likes this.
    09-04-2016 12:31 PM
  18. Byron-Black's Avatar
    I'm getting a little worried regarding JOD, because according to T-Mobile's help site, they no longer offer JOD for the Note 7 as of Aug 6th. Which makes no sense, because I jumped from a N5 to a N7 on August 19th. Here is a link the page I'm talking about https://support.t-mobile.com/docs/DOC-22281

    According to the JOD fine print, they can cancel the JOD program at any time with 30 days notice and allowing you one last jump. Today, I switched out my potentially explosive N7 for an S7edge, and now I'm worried that I won't be allowed to jump back to the N7 ever.
    They never listed the Note 7 on that page. I checked it before the phone launched. They just didn't update the JOD list for whatever reason. Since the page was last updated a month ago, it has nothing to do with the recall. As you note, they do have to let us know 30 days in advance if JOD is going away. For whatever it's worth, Care is telling people that there won't be a problem jumping back to the N7, which I think is the best reassurance we are going to get right now.
    09-04-2016 12:45 PM
  19. crystinonfire's Avatar
    My understanding concerning JOD is that T-Mo only allows you to join from your mytmobile account or over the phone. I'm a new T-Mo customer that switched when I preordered my Note 7 on August 11. The rep allowed me to sign up for JOD when I called and did the preorder. In fact, he suggested JOD over the regular Jump program.

    I'm unsure how they're handling current JOD with the Note 7 recall, but according to mytmobile I'm still currently on JOD so they haven't cancelled mine.
    They haven't cancelled it yet. They even put me back on JOD after I returned my Note 7 for a S7E (since returning the Note 7 had, for some reason, taken me off of JOD.

    But according to some alleged t-mobile employees on reddit, they might be ending it sometime soon. They're also saying exactly what you just said, i.e. it's possible to get JOD over the phone but difficult if not impossible to get it in-store.
    09-04-2016 01:03 PM
  20. jamesrick80's Avatar
    They will probably give you whatever color you want.
    I asked Tmobile help on Twitter and they stated that you can have any color you want...i also took a screenshot of it just in case I am contradicted once the new units arrive....so i have my proof.
    hailsusy90 and Thegreatone3 like this.
    09-04-2016 01:06 PM
  21. hailsusy90's Avatar
    I asked Tmobile help on Twitter and they stated that you can have any color you want...i also took a screenshot of it just in case I am contradicted once the new units arrive....so i have my proof.
    I might go for black this time around then.
    09-04-2016 01:07 PM
  22. Thegreatone3's Avatar
    I asked Tmobile help on Twitter and they stated that you can have any color you want...i also took a screenshot of it just in case I am contradicted once the new units arrive....so i have my proof.
    Share it here and we'll ALL have proof.
    hailsusy90 likes this.
    09-04-2016 01:10 PM
  23. anon(782252)'s Avatar
    So who here is holding onto their Note 7 to wait for an exchange?
    Yep, I'm riding out this excellent phone until they have a new one ready for me. I've stopped charging at night, not doing any fast charging, making sure I'm in the room where the phone is charging, etc just to be safe. But using the phone as normal.
    msm0511 and CrisG like this.
    09-04-2016 01:27 PM
  24. alwilliam's Avatar
    Sounds like sometime this coming week they will have replacements ready to go based on what Sprint thread is reporting too.

    Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom
    And I hope T-Mo stores will not sell these replacement phones to potential customers until after Sep 30 when the exchange program for current Note 7 owners is over.
    Tabbiel1989 and lv2bsilly like this.
    09-04-2016 01:29 PM
  25. irock1985's Avatar
    Yep, I'm riding out this excellent phone until they have a new one ready for me. I've stopped charging at night, not doing any fast charging, making sure I'm in the room where the phone is charging, etc just to be safe. But using the phone as normal.
    I'm still fast charging and even using it while doing so but when I can't keep an eye on it I charge it on my countertop which isn't really flammable or in my room I have some anti explosion fire proof bags for my Drone batteries that come in handy lol
    09-04-2016 01:45 PM
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