10-12-2016 12:45 PM
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  1. fgcchevy's Avatar
    Anyone else still have a funny account balance. Mines about - $735. They still have an S6 edge plus eip on my account (never activated-promptky returned as soon as it arrived -went with N7 repl. Was told the eip should update by Friday. I just don't like wondering if I owe anything. Bill is due Oct 8 and of course with -735 it shows nothing due right now
    I'm in the same boat, but mine shows -$3k and my bill is also due on the 9th, lol. The issue is I already had a $313 credit on my account, so it's a little confusing. Hope it gets straitened out soon.
    10-05-2016 12:57 PM
  2. amyf27's Avatar
    I'm in the same boat, but mine shows -$3k and my bill is also due on the 9th, lol. The issue is I already had a $313 credit on my account, so it's a little confusing. Hope it gets straitened out soon.
    -3K ???? Sheesh
    10-05-2016 01:00 PM
  3. wookiee2cu's Avatar
    Both I & my co-worker were told by T-Mobile reps when we exchanged our Note 7's that our bill would be messed up for 1-2 billing cycles, mine even more so because I did the exchange plus I had a loaner.
    10-05-2016 01:06 PM
  4. anon(782252)'s Avatar
    Anyone else still have a funny account balance. Mines about - $735. They still have an S6 edge plus eip on my account (never activated-promptky returned as soon as it arrived -went with N7 repl. Was told the eip should update by Friday. I just don't like wondering if I owe anything. Bill is due Oct 8 and of course with -735 it shows nothing due right now
    Yep, mine's still weird as well. The EIP for my loaner is cleared off my account but it shows $-800. My statement closes today or tomorrow so I guess I'll see what happens over the next couple of days.
    10-05-2016 01:10 PM
  5. THRILLHOUSE_ATX's Avatar
    Received my latest bill and of course it's $100 more than it should be. Welp, time to hit up @TMobileHelp yet again...
    10-05-2016 06:28 PM
  6. c921's Avatar
    Got my bill today. A whopping $1882!! My bill clearly shows I returned my loaner phone and original note 7 but they still charged me for those. They also charged me for upgrade and support charge (dunno what that's for) for $69. Tmobile better fix it because I thought I was over this mess already!
    10-05-2016 07:52 PM
  7. brau0303's Avatar
    My wife was able to get her phone swapped yesterday (She got the last one the store had) Glad that's done. I really hope that TMO gets this sorted out for all the folks that have messed up bills quickly (That's not good service for customers and makes a bad situation even worse)

    Cheers,
    BR
    10-06-2016 07:07 AM
  8. THRILLHOUSE_ATX's Avatar
    Received my latest bill and of course it's $100 more than it should be. Welp, time to hit up @TMobileHelp yet again...
    Turned out $40 dollars were in "upgrade support charges" and $66 dollars were state and local tax fees. Obviously shouldn't have gotten billed for any of those since I wasn't "upgrading" to a new device. @TMobileHelp rep said these fees should be removed in the next 48 - 72 hours. As with everything during this process, we shall see...
    10-06-2016 09:32 AM
  9. Jimmy Bernstein's Avatar
    Just got off phone and contrary to original plan, they said only replacement option is doing it in store and you have to walk into store with original phone powered down.
    They were supposed to send me instructions on how to back up my info, but didn't. Could someone point me to something useful to accomplish that?
    10-07-2016 11:03 AM
  10. msm0511's Avatar
    Just got off phone and contrary to original plan, they said only replacement option is doing it in store and you have to walk into store with original phone powered down.
    They were supposed to send me instructions on how to back up my info, but didn't. Could someone point me to something useful to accomplish that?
    I backed my recalled Note up through Samsung Cloud. I set my new Note up as new. Once all signed into everything I went to Cloud and accounts in Settings. Found the back up from my recalled Note and used that.
    Jimmy Bernstein likes this.
    10-07-2016 11:08 AM
  11. Jimmy Bernstein's Avatar
    Did that method work for layout of homescreens?
    (which seems to be the annoyingly missing piece of this process)
    10-07-2016 11:21 AM
  12. msm0511's Avatar
    Did that method work for layout of homescreens?
    (which seems to be the annoyingly missing piece of this process)
    No. It did something really weird with my homescreens, but I can't remember exactly what it was. I wanna say it installed my 3rd party apps, but put all of them on various homescreens. I had to delete a bunch off my homescreens and redo all my folders.
    10-07-2016 12:01 PM
  13. msm0511's Avatar
    Did that method work for layout of homescreens?
    (which seems to be the annoyingly missing piece of this process)
    No. It did something really weird with my homescreens, but I can't remember exactly what it was. I wanna say it installed my 3rd party apps, but put all of them on various homescreens. I had to delete a bunch off my homescreens and redo all my folders.
    10-07-2016 12:01 PM
  14. amyf27's Avatar
    Now I see all carriers offering customers to return them. So far only tmobile is stating it must be within the 14 day buyer remorse period . Now, I'm sure if this turns into a recall, that 14day window and the terms of the return would change
    10-07-2016 01:38 PM
  15. debdroid1a's Avatar
    Now I see all carriers offering customers to return them. So far only tmobile is stating it must be within the 14 day buyer remorse period . Now, I'm sure if this turns into a recall, that 14day window and the terms of the return would change
    AT&T never sold new ones, so they're only taking back the recall units. But the other carriers are still selling them.
    10-07-2016 01:41 PM
  16. wookiee2cu's Avatar
    Now I see all carriers offering customers to return them. So far only tmobile is stating it must be within the 14 day buyer remorse period . Now, I'm sure if this turns into a recall, that 14day window and the terms of the return would change
    If it becomes an official recall they won't have a choice and you will be able to return it. They will get in deep doo-doo if they don't honor an official recall.
    10-07-2016 02:38 PM
  17. magia21's Avatar
    Hey Mike! Just got this update, "Effective immediately, all customers with a Samsung Galaxy Note7, new or recalled, will be eligible to return the device to a T-Mobile Retail location and upgrade to a different device of their choice. Note7 devices will be accepted, regardless of condition or date of original purchase." *NoelleM
    10-07-2016 06:54 PM
  18. TheDonJ77's Avatar
    Hey Mike! Just got this update, "Effective immediately, all customers with a Samsung Galaxy Note7, new or recalled, will be eligible to return the device to a T-Mobile Retail location and upgrade to a different device of their choice. Note7 devices will be accepted, regardless of condition or date of original purchase." *NoelleM
    Where did this update come from?
    10-07-2016 07:36 PM
  19. anon(782252)'s Avatar
    Where did this update come from?
    His quote looks like Twitter DM.
    10-07-2016 07:38 PM
  20. TheDonJ77's Avatar
    His quote looks like Twitter DM.
    Got it
    10-07-2016 07:39 PM
  21. anon(782252)'s Avatar
    Got it
    Also T-Mobile tweeted this out:

    If you have ANY concerns with your T-Mobile Galaxy Note 7 device, return it for an exchange or refund. https://newsroom.t-mobile.com/news-a...te7-update.htm
    TheDonJ77 likes this.
    10-07-2016 07:40 PM
  22. magia21's Avatar
    Got it
    Facebook T-force
    dkbb likes this.
    10-07-2016 07:56 PM
  23. Blues Fan's Avatar
    IF you ordered the phone and paid in whole don't expect to get your full refund for weeks. I returned mine sept 14th still waiting for a refund on my charge card. They only refunded the tax so far. Tforce said it might take up to 8 weeks from the time the warehouse scans it. total BS
    10-07-2016 09:36 PM
  24. irock1985's Avatar
    So I finally got my replacement yesterday.... Took about 15 min and was a very simple swap.

    The funny thing is that the girl who took my recalled Note7 put it back in the box POWERED ON lol. She said " I haven't been turning any of these off I hope that's not an issue hehe"
    10-08-2016 12:08 PM
  25. truegamergirl's Avatar
    I got mine off 3rd party. They hassled me said I couldnt do anything because I'm a prepaid customer and they need proof of purchase...Samsung took 3 weeks to return my calls.
    10-08-2016 03:17 PM
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