10-12-2016 12:45 PM
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  1. laestrella's Avatar
    Just returned my Note 7 replacement and got a silver S7 Edge at T-Mobile. Took about an hour to do everything but the only thing I paid for was a case for the Edge. Not thrilled about the phone (really liked the Note 7) but Note 5 won't work with my Samsung Wireless charger and no expandable memory. If I used the stylus a lot then I would have gone with the Note 5 but I don't so it seemed like the best choice for me. I'm a JOD customer so I'll see what the S8 brings or wait and see what happens with the Note line.
    Why wouldn't your Note 5 work with your wireless charger? I have a Note 5 and it has wireless charging.
    10-11-2016 01:55 PM
  2. amyf27's Avatar
    When I went yesterday, there was no line and it was quick. Today to go from the s7edge to the Note 5 took a little longer but they got through it.
    10-11-2016 02:13 PM
  3. amyf27's Avatar
    Just returned my Note 7 replacement and got a silver S7 Edge at T-Mobile. Took about an hour to do everything but the only thing I paid for was a case for the Edge. Not thrilled about the phone (really liked the Note 7) but Note 5 won't work with my Samsung Wireless charger and no expandable memory. If I used the stylus a lot then I would have gone with the Note 5 but I don't so it seemed like the best choice for me. I'm a JOD customer so I'll see what the S8 brings or wait and see what happens with the Note line.
    Why won't it work? My Note 5 works great with my wireless charger
    10-11-2016 05:54 PM
  4. tara segaline's Avatar
    Returned mine last night after finally getting my billing issues worked out. The CR was having a bit of trouble and had to refund me cash instead of putting it back on my card. I wake up today to a "thanks for your order" e-mail charging me for the same amount I was refunded and telling me they will let me know when it ships. WTF? If a Note 7 gets shipped here tomorrow and I have to go through another return I'm am going to scream.
    10-12-2016 05:24 AM
  5. amyf27's Avatar
    Returned mine last night after finally getting my billing issues worked out. The CR was having a bit of trouble and had to refund me cash instead of putting it back on my card. I wake up today to a "thanks for your order" e-mail charging me for the same amount I was refunded and telling me they will let me know when it ships. WTF? If a Note 7 gets shipped here tomorrow and I have to go through another return I'm am going to scream.
    I think they're going to be screwed up for a while my balance is still off it was -735 now is. - 435 and updated to November 1
    10-12-2016 05:30 AM
  6. amyf27's Avatar
    They should just zero out everyone's account and start fresh
    jamesrick80 and aCubs_fan like this.
    10-12-2016 06:26 AM
  7. anon(782252)'s Avatar
    I think they're going to be screwed up for a while my balance is still off it was -735 now is. - 435 and updated to November 1
    At least yours is messed up as a credit. About 2 weeks ago mine showed a credit as well. I figured it would fix itself when my bill cycled. Well the bill cycled and I went from $800 credit to owing them over $1,000. What a mess. I've already opened a ticket for them to fix it so I hope they have a resolution in the next 12 days before my CC gets drafted.

    I'm hesitant to return my current note 7 before the bill gets fixed because who knows what might happen.
    10-12-2016 07:51 AM
  8. vlfifthdawnlv's Avatar
    For those on monthly payment, do they refund all previous payments?
    10-12-2016 09:11 AM
  9. aCubs_fan's Avatar
    I think i am going to wait a week or 2 before I return my Note 7 so T-mobile can get their act together this time around.
    Same here. Was a nightmare the 1st time around.
    10-12-2016 09:30 AM
  10. msm0511's Avatar
    At least yours is messed up as a credit. About 2 weeks ago mine showed a credit as well. I figured it would fix itself when my bill cycled. Well the bill cycled and I went from $800 credit to owing them over $1,000. What a mess. I've already opened a ticket for them to fix it so I hope they have a resolution in the next 12 days before my CC gets drafted.

    I'm hesitant to return my current note 7 before the bill gets fixed because who knows what might happen.
    Mine isn't as bad as yours, but it's showing all kinds of upgrade fees and freight charges. I haven't called em yet though.
    10-12-2016 09:36 AM
  11. amyf27's Avatar
    Mine isn't as bad as yours, but it's showing all kinds of upgrade fees and freight charges. I haven't called em yet though.
    Here's a snapshot
    10-12-2016 09:45 AM
  12. amyf27's Avatar
    Mine showed fees and then adjustments. It's still wrong at -400 dollars but hey I'll take that for now lol.
    10-12-2016 09:50 AM
  13. anon(782252)'s Avatar
    Mine isn't as bad as yours, but it's showing all kinds of upgrade fees and freight charges. I haven't called em yet though.
    I just hit them up on Twitter DM. Much easier, for me anyway.

    It's the phones that are messing up my bill. Original Note 7, then it was returned, loaner S7 Edge, then it was returned, now I have the 'may or may not be officially recalled but should shut it off anyway ' Note 7.

    They asked me if I turned my phones in to the store or shipped them back. I said both phones were returned to the same store, I have receipts and you can see both payment plans have been marked completed in my account. They said... you are right! So they opened a ticket to get it fixed, told me 72 hours. We will see. I haven't had the greatest luck with open tickets.
    10-12-2016 10:07 AM
  14. spridell's Avatar
    I have a question for those returning and getting the V20 using your Jump....

    How are you doing this?

    Returning the phone for full refund and the starting a new jump when V20 comes out? (is that even possible)

    Getting a phone to hold you over, then use that to Jump to V20? (will that use up a Jump)
    10-12-2016 10:23 AM
  15. msm0511's Avatar
    I just hit them up on Twitter DM. Much easier, for me anyway.

    It's the phones that are messing up my bill. Original Note 7, then it was returned, loaner S7 Edge, then it was returned, now I have the 'may or may not be officially recalled but should shut it off anyway ' Note 7.

    They asked me if I turned my phones in to the store or shipped them back. I said both phones were returned to the same store, I have receipts and you can see both payment plans have been marked completed in my account. They said... you are right! So they opened a ticket to get it fixed, told me 72 hours. We will see. I haven't had the greatest luck with open tickets.
    Surprisingly they did the S7 Edge loaner and replacement right as far as I can tell. I've just got to deal with getting shipping and upgrade fees which shouldn't be a big deal. We'll see though. I'll prolly call them in the morning.
    10-12-2016 10:38 AM
  16. amyf27's Avatar
    With my account I believe the last issue that remains is an eip for a phone I never used. I ordered a certified s6 edge plus but tried to cancel.later that afternoon when I got the first update on the Note 7 replacement availability. It shipped still but I returned it promptly and it shows delivered back to tmobile on 9/22. Still has that eip on my account so hoping to get that off soon.
    10-12-2016 10:44 AM
  17. msm0511's Avatar
    With my account I believe the last issue that remains is an eip for a phone I never used. I ordered a certified s6 edge plus but tried to cancel.later that afternoon when I got the first update on the Note 7 replacement availability. It shipped still but I returned it promptly and it shows delivered back to tmobile on 9/22. Still has that eip on my account so hoping to get that off soon.
    I noticed that my S7 Edge loaner eip didn't come off after a week or so. Contacted TMo Help on Twitter to ask them about it. They said it would straighten itself out in 1-2 bill cycles. Could be a coincidence, but about a day and a half after I contacted them it was fixed.
    10-12-2016 10:59 AM
  18. amyf27's Avatar
    I noticed that my S7 Edge loaner eip didn't come off after a week or so. Contacted TMo Help on Twitter to ask them about it. They said it would straighten itself out in 1-2 bill cycles. Could be a coincidence, but about a day and a half after I contacted them it was fixed.
    Just got a ticket number and they're going to escalate removing the phone I never used
    msm0511 and anon(782252) like this.
    10-12-2016 11:00 AM
  19. anon(782252)'s Avatar
    I have a question for those returning and getting the V20 using your Jump....

    How are you doing this?

    Returning the phone for full refund and the starting a new jump when V20 comes out? (is that even possible)

    Getting a phone to hold you over, then use that to Jump to V20? (will that use up a Jump)
    Unless T-Mobile changes something, and I'm not holding my breathe, if I return the N7 today it would be for a full refund and would reset my JOD back to 0 since this is my first Jump since moving to T-Mobile. However, I would then be without a phone so I would either have to go buy something out of pocket to hold me over until the V20 or I could jump to another phone and then jump again to the V20. I don't really like that scenario because then I've burned a Jump. If I knew the V20 would be in my hands within 14 days, I'd jump to a phone, return under 14 days, pay restocking fee and then jump to the V20. To me paying the restocking fee is better than burning a Jump. Sure, it's a wasted $50 but since August 18 I've used a combination of Note 7 and S7 Edge for free plus scored lots of freebies so I'm still way ahead in this game.
    10-12-2016 11:02 AM
  20. wookiee2cu's Avatar
    Why won't it work? My Note 5 works great with my wireless charger
    I think the rep didn't know what he was talking about. I asked them if the Note 5 would work with the Samsung Fast Wireless charger and he said no, it was only compatible with S6 models and up. I looked at the charger on Samsung's website last night and there is a "compatible device" link and it does show the Note 5. I had the Note 5 prior to the Note 7 and felt it would be too much of a downgrade to go back so I went with the S7 Edge. Keep in mind I hardly use the stylus (I know that's the whole point of the Note but I live the size, feel, specs and UI of the flagship device) so that wasn't really a deal breaker for me but I can see how it would be for others. With my previous Note 5 I was getting close to the 64GB storage so I also wanted the expandable memory. For me it was the right device but I'll be honest, I really dislike the phone and I haven't even had it for 24 hrs. Don't get me wrong it's a good phone but to me, everything is a downgrade from the Note 7. I was spoiled by the almost 2 months I had the Note 7. It was to date the best phone I ever had. I didn't have any of the lag issues that others mentioned, I had amazing battery life, the replacement was blazing fast at unlocking the phone via finger print (faster than my original Note 7)... really bummed about this whole mess.
    10-12-2016 11:20 AM
  21. wookiee2cu's Avatar
    Why won't it work? My Note 5 works great with my wireless charger
    I think the rep didn't know what he was talking about. I asked them if the Note 5 would work with the Samsung Fast Wireless charger and he said no, it was only compatible with S6 models and up. I looked at the charger on Samsung's website last night and there is a "compatible device" link and it does show the Note 5. I had the Note 5 prior to the Note 7 and felt it would be too much of a downgrade to go back so I went with the S7 Edge. Keep in mind I hardly use the stylus (I know that's the whole point of the Note but I live the size, feel, specs and UI of the flagship device) so that wasn't really a deal breaker for me but I can see how it would be for others. With my previous Note 5 I was getting close to the 64GB storage so I also wanted the expandable memory. For me it was the right device but I'll be honest, I really dislike the phone and I haven't even had it for 24 hrs. Don't get me wrong it's a good phone but to me, everything is a downgrade from the Note 7. I was spoiled by the almost 2 months I had the Note 7. It was to date the best phone I ever had. I didn't have any of the lag issues that others mentioned, I had amazing battery life, the replacement was blazing fast at unlocking the phone via finger print (faster than my original Note 7)... really bummed about this whole mess.
    10-12-2016 11:20 AM
  22. amyf27's Avatar
    I think the rep didn't know what he was talking about. I asked them if the Note 5 would work with the Samsung Fast Wireless charger and he said no, it was only compatible with S6 models and up. I looked at the charger on Samsung's website last night and there is a "compatible device" link and it does show the Note 5. I had the Note 5 prior to the Note 7 and felt it would be too much of a downgrade to go back so I went with the S7 Edge. Keep in mind I hardly use the stylus (I know that's the whole point of the Note but I live the size, feel, specs and UI of the flagship device) so that wasn't really a deal breaker for me but I can see how it would be for others. With my previous Note 5 I was getting close to the 64GB storage so I also wanted the expandable memory. For me it was the right device but I'll be honest, I really dislike the phone and I haven't even had it for 24 hrs. Don't get me wrong it's a good phone but to me, everything is a downgrade from the Note 7. I was spoiled by the almost 2 months I had the Note 7. It was to date the best phone I ever had. I didn't have any of the lag issues that others mentioned, I had amazing battery life, the replacement was blazing fast at unlocking the phone via finger print (faster than my original Note 7)... really bummed about this whole mess.
    I have the round fast wireless charger and the portable charger, both Samsung, both work with my note 5
    10-12-2016 11:21 AM
  23. Aquila's Avatar
    Thread is huge with lots of outdated and off topic information. We can't expect random folks to read this whole thread.

    Please post relevant return questions/answers here: T-Mobile Note Return Thread 2.0
    10-12-2016 12:45 PM
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