10-12-2016 12:45 PM
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  1. boltsbearsjosh's Avatar
    By logic you would make the even swap quick by doing a simple even exchange. I agree Tmobile is a cluster F in general whenever I purchase something it turns into an long ordeal even for buying a case it took 10 minutes one time. Every time I've gone to the stores it takes over an hour. I don't understand why they make the process so confusing. If you pay in whole like I do just refund the amount. I don't have a JOD account. I just pay outright in full. It really isn't that hard. When paying in full it should be just like returning anything at Home Depot or Wal-mart, not some hour long bs.
    Obviously if its taking an hour then its not as simple as returning a pair of socks to Walmart. Unpopular opinion I know but Mobile COULD really be doing the best they can given the situation...
    09-09-2016 12:53 PM
  2. Almeuit's Avatar
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    09-09-2016 12:54 PM
  3. Blues Fan's Avatar
    Oh ok I don't. My brother doesn't work there and 2 supervisors didn't tell me. You get the facts and ask for yourself. Don't be scared just ask the simple question don't take my word for it
    So if he's correct when swapping for the same device they will refund on the card and turn around and charge the card again? Since some banks it takes over a week, you might have people bouncing checks if they're not aware their card is being charged again.
    09-09-2016 01:05 PM
  4. magia21's Avatar
    So if he's correct when swapping for the same device they will refund on the card and turn around and charge the card again? Since some banks it takes over a week, you might have people bouncing checks if they're not aware their card is being charged again.
    Yes so far yes. Supposedly that's their reasoning to keep best track of imei number and Samsung wants better track to see who to date has exchanged for one of their items like s7 or who has just refunded to something else and for both Samsung and T-Mobile to keep inventory track of who has got a new note from their recall note.
    09-09-2016 01:30 PM
  5. Blues Fan's Avatar
    Yes so far yes. Supposedly that's their reasoning to keep best track of imei number and Samsung wants better track to see who to date has exchanged for one of their items like s7 or who has just refunded to something else and for both Samsung and T-Mobile to keep inventory track of who has got a new note from their recall note.
    So either way if I refund it and have them order an Iphone or swap it out it's basically the same way then.
    09-09-2016 01:54 PM
  6. Kelly Kearns's Avatar
    With an exchange the IMEI numbers change also and are also updated on your EIP/JOD/Purchase.

    At this point stores are passing around info and they haven't gotten official info yet. Also until something is put out officially by TMO or it is happening in the store and T-Force says that is correct, no need to worry about it, because it may never happen.

    People will walk out of the store with a phone and I'm sure it will be handled the correct way.

    No reason to worry about something that hasn't happened yet because it may never happen. I'm sure they are going to make this as easy as possible. I've returned things that I either got a refund due to the new item or had to pay more, numerous times. They do my refund, then my purchase, all in one transaction. Then if I owe them money, the only amount charged is the difference on the two items. I don't get a credit for the first item then a debit for the second item. Both transactions are done and the only debit is if I owe them money.

    If it is even and they processes it as a return and a purchase, those transactions don't show up on my card.

    They process a ton of purchases on debit and credit cards, I'm sure they have thought about that and figured out how to do it so it doesn't cause a problem.

    Like my granny used to say.. Don't borrow trouble and cross that bridge when and if you get there.
    09-09-2016 01:58 PM
  7. magia21's Avatar
    So either way if I refund it and have them order an Iphone or swap it out it's basically the same way then.
    Yes as of now. I have a supervisor calling me a minute now about the new $69.99 upfront down payment on their website and how it effects us if we rebuy.
    09-09-2016 01:58 PM
  8. magia21's Avatar
    With an exchange the IMEI numbers change also and are also updated on your EIP/JOD/Purchase.

    At this point stores are passing around info and they haven't gotten official info yet. Also until something is put out officially by TMO or it is happening in the store and T-Force says that is correct, no need to worry about it, because it may never happen.

    People will walk out of the store with a phone and I'm sure it will be handled the correct way.

    No reason to worry about something that hasn't happened yet because it may never happen. I'm sure they are going to make this as easy as possible. I've returned things that I either got a refund due to the new item or had to pay more, numerous times. They do my refund, then my purchase, all in one transaction. Then if I owe them money, the only amount charged is the difference on the two items. I don't get a credit for the first item then a debit for the second item. Both transactions are done and the only debit is if I owe them money.

    If it is even and they processes it as a return and a purchase, those transactions don't show up on my card.

    They process a ton of purchases on debit and credit cards, I'm sure they have thought about that and figured out how to do it so it doesn't cause a problem.

    Like my granny used to say.. Don't borrow trouble and cross that bridge when and if you get there.
    T-force has confirmed correct I'm on phone with a supervisor had them have a supervisor from T-force call me about process and the $69.99 upfront down payment
    09-09-2016 02:01 PM
  9. Kelly Kearns's Avatar
    T-force has confirmed correct I'm on phone with a supervisor had them have a supervisor from T-force call me about process and the $69.99 upfront down payment
    The $69.99 isn't new. They had that with pre-orders and stopped that for JOD purchases during pre-order.

    I'm not sure if the issue with that. If you paid it before you get it back and pay it again. If you didn't pay it before, then you should just exchange the phone or pay the down payment and your payments will be less.

    I would speak to T-Force myself on Twitter and not have a 611 Rep do it. If you want answers and help from the people that have authority, you should really contact T-Force directly. That is the way to get things done.
    09-09-2016 02:10 PM
  10. oldskoolstyle70's Avatar
    Just out of curiosity, how would Samsung be "expediting shipments" on a Friday?
    09-09-2016 02:14 PM
  11. Kelly Kearns's Avatar
    Airplane.
    09-09-2016 02:15 PM
  12. magia21's Avatar
    The $69.99 isn't new. They had that with pre-orders and stopped that for JOD purchases during pre-order.

    I'm not sure if the issue with that. If you paid it before you get it back and pay it again. If you didn't pay it before, then you should just exchange the phone or pay the down payment and your payments will be less.

    I would speak to T-Force myself on Twitter and not have a 611 Rep do it. If you want answers and help from the people that have authority, you should really contact T-Force directly. That is the way to get things done.
    Just spoke to T-force supervisor for 15 min. No down payment of any kind regardless of what website has on it now. What you paid original transaction is how much you will pay at repurchase of the new note 7. See the word repurchase, they are not and system will not allow an even exchange/warranty exchange, an exchange of any kind which is why it's tricky and employees at store have a 4 page manual on how to do this. Reason because they want to start over your JOD date and not have this original transaction effects us in any way and this is how Samsung told them to process it, refund and repurchase!!!!
    09-09-2016 02:32 PM
  13. oldskoolstyle70's Avatar
    Airplane.
    Thanks. I forgot the good ones are allowed to fly!
    Kelly Kearns likes this.
    09-09-2016 02:44 PM
  14. oldskoolstyle70's Avatar
    Just heard in another forum that Samsung is saying they will be available for exchange by end of this week. (Their end of week is Sunday) Anyone else hear anything?
    09-09-2016 02:45 PM
  15. Blues Fan's Avatar
    Just heard in another forum that Samsung is saying they will be available for exchange by end of this week. (Their end of week is Sunday) Anyone else hear anything?
    Hope so. If true IMO more like Tue or Wed of next week by the time stores start to get them. I'm seriously considering the jump to Iphone 7 plus if this BS keeps dragging out.
    09-09-2016 03:01 PM
  16. hailsusy90's Avatar
    Hope so. If true IMO more like Tue or Wed of next week by the time stores start to get them. I'm seriously considering the jump to Iphone 7 plus if this BS keeps dragging out.
    I hope so too so we can get it over with. I'm seriously annoyed by that repurchase crap.
    09-09-2016 03:02 PM
  17. Blues Fan's Avatar
    I hope so too so we can get it over with. I'm seriously annoyed by that repurchase crap.

    I'd actually save some by ordering 7 Plus if I order the 32gb one. Downside no SD card slot but there is always cloud storage. I'd have to wait until at least the end of the month for delivery or oct but not like we are not waiting for the Note 7 right now.
    09-09-2016 03:05 PM
  18. hailsusy90's Avatar
    I'd actually save some by ordering 7 Plus if I order the 32gb one. Downside no SD card slot but there is always cloud storage. I'd have to wait until at least the end of the month for delivery or oct but not like we are not waiting for the Note 7 right now.
    I don't much agree with cloud storage. I would probably get the 128 GB or 256 GB if I were to actually get it and I'm still not really a fan of the iPhone. I hope these people hurry up and get these replacements out.
    09-09-2016 03:07 PM
  19. oldskoolstyle70's Avatar
    Agreed on cloud storage. It's good for backup but not as the primary source IMO.
    09-09-2016 03:13 PM
  20. Blues Fan's Avatar
    Agreed on cloud storage. It's good for backup but not as the primary source IMO.
    The Apple people will disagree though.
    09-09-2016 03:15 PM
  21. oldskoolstyle70's Avatar
    You mean Apple sheeple (aka The cult of Apple)
    09-09-2016 03:42 PM
  22. spridell's Avatar
    Just spoke to T-force supervisor for 15 min. No down payment of any kind regardless of what website has on it now. What you paid original transaction is how much you will pay at repurchase of the new note 7. See the word repurchase, they are not and system will not allow an even exchange/warranty exchange, an exchange of any kind which is why it's tricky and employees at store have a 4 page manual on how to do this. Reason because they want to start over your JOD date and not have this original transaction effects us in any way and this is how Samsung told them to process it, refund and repurchase!!!!
    Boy that seems like its going to be a lot of paperwork when everyone rushes in to do the exchange.
    09-09-2016 03:44 PM
  23. Kelly Kearns's Avatar
    Just spoke to T-force supervisor for 15 min. No down payment of any kind regardless of what website has on it now. What you paid original transaction is how much you will pay at repurchase of the new note 7. See the word repurchase, they are not and system will not allow an even exchange/warranty exchange, an exchange of any kind which is why it's tricky and employees at store have a 4 page manual on how to do this. Reason because they want to start over your JOD date and not have this original transaction effects us in any way and this is how Samsung told them to process it, refund and repurchase!!!!
    You sure you talked to a T-Force supervisor? They generally have to call you back and many work from home. Seems odd that Samsung would tell them that when Samsung is doing refund or exchange.

    But none the less, that seems like an exchange, no matter how they are processing it in their system with your Jump reset. For people that do a Jump, JOD or EIP, they might have to fool the system to get the upgrade date back and to not burn an upgrade. There is also the issue of people that haven't turned in their device yet. The have to correct that because it is more than a date since the upgrade closes out the previous device and it isn't paid for yet. Their system might require an exchange so it does reset the upgrade.

    Glad you got that clarified and no one will be hit with paying something out of pocket they didn't expect.
    09-09-2016 03:45 PM
  24. TheDonJ77's Avatar
    I don't know what this means but I pulled it directly from T-Mobiles website. I don't have a note 7 but I have being staying up to date on what's going on because my wife does.

    Don't know if this is for replacements due to the recall or when it will go back on sale officially.

    09-09-2016 03:50 PM
  25. Kelly Kearns's Avatar
    Thanks. I forgot the good ones are allowed to fly!
    Also I found out while reading Korean news, Samsung does all their phones by airplane anyway and their appliances by a Korean company that is container ships.

    There were a couple of articles about that shipping company on Korean news last week. It is having some serious financial issues and Samsung is a major customer, if not their largest customer. IIRC, one article said that maybe 40% of what they shipped was Samsung products and it was causing some delays in shipping for Samsung. That got my attention and the rest of the article talked about how Samsung sent all phones by air and the appliances went by sea using this shipping company.
    09-09-2016 03:51 PM
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