10-12-2016 12:45 PM
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  1. irock1985's Avatar
    I bought the Note 7 at a T-Mobile store and a case for it from Best Buy. T-Mobile says to return accessories for a refund. Does that only apply to accessories bought from T-Mobile? Or can I return the Best Buy case to the T-Mobile store when I bring back the phone?
    How would TMobile even be able to verify what you paid and what they should refund you for an item they cannot scan with their own system? If you bought something from BestBuy take it back and they will happily refund you at Best Buy.
    09-09-2016 09:21 PM
  2. Kelly Kearns's Avatar
    There was something in TMO's statement they made early on, that made me think maybe they were talking about accessories bought elsewhere also. If you bought them online you would have a receipt in the account of the company, like Amazon or case manufacturers etc.

    They didn't come out and say accessories you bought from others, but I remember their wording made it kind of sound that way.
    09-09-2016 09:52 PM
  3. InspectorGeneral's Avatar
    I do have the original receipt, but even if T-Mobile can do the case refund it will probably be a big hassle. I guess I'll go to Best Buy. I was just hoping to cut my errands in half.
    09-09-2016 10:03 PM
  4. Victor Hernandez Jr's Avatar
    T-Mobile Note 7 Recall Thread-20160910_000117.png

    I'm glad I could make T-Mobile laugh but all jokes aside I want my replacement, I will never get an iPhone again no matter what happens
    dario12v and acentralist like this.
    09-09-2016 11:07 PM
  5. Kelly Kearns's Avatar
    Click image for larger version. 

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    I'm glad I could make T-Mobile laugh but all jokes aside I want my replacement, I will never get an iPhone again no matter what happens
    Well for people that actually want a Note for the features of a Note, there just isn't any way an iPhone is a substitute for a Note.

    Now some people like Android and iPhone both, but if a person uses the Note for its features, which includes using the spen as more than just a stylus, the iPhone doesn't have the features to even be a substitute for a Note. Totally different worlds/phones.
    09-09-2016 11:49 PM
  6. Victor Hernandez Jr's Avatar
    Well for people that actually want a Note for the features of a Note, there just isn't any way an iPhone is a substitute for a Note.

    Now some people like Android and iPhone both, but if a person uses the Note for its features, which includes using the spen as more than just a stylus, the iPhone doesn't have the features to even be a substitute for a Note. Totally different worlds/phones.
    Me personally I wouldn't get the iPhone 7 that's a big downgrade, the LG v20 on the other hand looks promising if I switch to any device it might be that one
    09-10-2016 12:01 AM
  7. Blues Fan's Avatar
    Does it sound like we will get replacements soon?
    09-10-2016 12:02 AM
  8. Victor Hernandez Jr's Avatar
    Does it sound like we will get replacements soon?
    I don't think so I'm thinking October or early November once the government is involved it's definitely going to take a much longer time until they pass the test they have to
    09-10-2016 12:04 AM
  9. ajb1965's Avatar
    Does it sound like we will get replacements soon?
    No it sounds like Samsung is going to give you a J7 to use until the issue gets sorted out. They probably wouldn't be offering a loaner phone if they thought this was going to be resolved in the next few days
    09-10-2016 12:05 AM
  10. henry0513's Avatar
    I am on JOD plan and I had a questions not sure if it was covered.

    IF you purchased a phone, they will give you a full refund, for us on the JOD, do we get a refund on the month we paid?
    Technically, Tmobile is getting the phone back and return to Samsung, so in that case I don't think they should charge us for anything like the purchased phone. Cause either way I can just puchase the phone now (Pay the full price less the monthly paid) and get a full refund?
    09-10-2016 01:11 AM
  11. Kelly Kearns's Avatar
    Does it sound like we will get replacements soon?
    Blues until Samsung makes any official announcement, it hasn't changed.
    09-10-2016 02:48 AM
  12. Frozen Corpse's Avatar
    Other than the recall, its a great phone. My first Note and already addicted to the S pen.
    I've used the SPen more times than I thought I would. More precise touches is definitely a help.

    I don't want to jump ship to another company when September rolls around since my very first Android phone was the Galaxy S4.
    09-10-2016 04:22 AM
  13. sincere11105's Avatar
    Okay, can someone help me out with this. My wife is on the original jump with T-Mobile where you get 2 jumps in a year. If she used a jump, traded in her old phone before this whole recall business and got the Note 7. If the phone gets officially recalled and she turns it in, will her jump be reset due to the recall?
    Don't think they are counting it against jump
    TheDonJ77 likes this.
    09-10-2016 06:03 AM
  14. oldskoolstyle70's Avatar
    Don't think they are counting it against jump
    From what I've been told, the process with not count as any additional jumps. The date will be reset on the exchange but that would be it.
    09-10-2016 06:09 AM
  15. oldskoolstyle70's Avatar
    Reading the other threads, looks like some are getting texts about turning their N7 off and returning it. I haven't received anything.
    09-10-2016 07:00 AM
  16. hailsusy90's Avatar
    Reading the other threads, looks like some are getting texts about turning their N7 off and returning it. I haven't received anything.
    Neither did I but I already turned it off a couple days ago. I'm keeping it in the box until I can swap. I really hope the time frame they gave for the swap is correct.
    09-10-2016 07:01 AM
  17. boltsbearsjosh's Avatar
    Well, I think I've decided to give in and just exchange this for a G7E. I'm disappointed and feel like I'm being forced to do it by pressureing companies, but I honestly feel like the Note 7 is doomed so there's really no point in trying to make it work. I'll use G7E until S8 comes out and then jump to that.
    sincere11105 likes this.
    09-10-2016 07:41 AM
  18. spridell's Avatar
    Blues until Samsung makes any official announcement, it hasn't changed.
    But it has changed.

    Samsung said in their latest release late yesterday:

    Samsung Confirms Engagement with Consumer Product Safety Commission in Response to Note7 Battery Issue - Samsung Newsroom

    They are backing down from time frames. It says (PENDING CPSC APPROVAL)

    Trust me we will NOT see new units for some time. Most likely middle to end of next month.
    09-10-2016 07:52 AM
  19. hailsusy90's Avatar
    But it has changed.

    Samsung said in their latest release late yesterday:

    Samsung Confirms Engagement with Consumer Product Safety Commission in Response to Note7 Battery Issue - Samsung Newsroom

    They are backing down from time frames. It says (PENDING CPSC APPROVAL)

    Trust me we will NOT see new units for some time. Most likely middle to end of next month.
    As long as it's not next year. And what does that mean for the return time frame?
    09-10-2016 07:53 AM
  20. Dm1120's Avatar
    As long as it's not next year. And what does that mean for the return time frame?
    It could mean next year. Odds are the carriers will extend the return date a little but Samsung has made it clear they want people returning these phones now instead of waiting for a replacement.
    09-10-2016 07:59 AM
  21. oldskoolstyle70's Avatar
    Here's a question? Will those not willing to return their phone possibly hinder the process? It's not like the carrier's can't run a system macro to see how many are still out there and have to report it to the power that be.
    09-10-2016 09:29 AM
  22. josh6113's Avatar
    I have 2 note 7's I bought online from tmobile.both have been rock solid since I've had them.If and when Sammy brings the new ones to use it would be nice if they all had 6GB of ram like the ones made in china.That would be a good reason to swap out.Until then I'll be using mine until new ones are avalible.
    09-10-2016 09:35 AM
  23. No its patrick_20's Avatar
    So I got an email to power down my phone and turn it in from Samsung yesterday. My question is, does anyone know exactly what loner phone we'll be getting from T-mobile? Cause there's 1 that is really cheesy from the J series. And my second question is, does T-mobile know Samsung is offering a $25 gift card/ bill credit/etc.?
    "Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Until time of approval, select carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are available."
    09-10-2016 10:07 AM
  24. Tabbiel1989's Avatar
    So I got an email to power down my phone and turn it in from Samsung yesterday. My question is, does anyone know exactly what loner phone we'll be getting from T-mobile? Cause there's 1 that is really cheesy from the J series. And my second question is, does T-mobile know Samsung is offering a $25 gift card/ bill credit/etc.?
    "Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Until time of approval, select carrier and retail outlets will provide customers, who prefer a replacement Note7, with a Samsung J Series loaner phone to use until new Note7s are available."
    I dmed Tmobile on Twitter and they said that we could choose from any phones they have and get a loaner phone. I hope they're right. I'm getting ready to go to T-mobile and find out.
    09-10-2016 10:10 AM
  25. me23brown's Avatar
    I turned mine in last night and got an S7E again.
    09-10-2016 10:25 AM
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