10-12-2016 12:45 PM
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  1. hailsusy90's Avatar
    You can go on youtube for reviews on it. All the stores around here don't carry it. Verizon, tmobile, sprint, etc. Closest ATT store is sarasota 40 miles away. I don't know what to do now. No decent cases to protect the edge display. The commuter is cheap and I don't like the flimsy material.
    I saw some pretty good video reviews on it. I don't care much for the edge features and had disabled them on the Note 7.
    09-10-2016 01:19 PM
  2. boltsbearsjosh's Avatar
    Well you seem to be OK with the turnout but I would definitely NOT let them change my plan no matter what unless I wanted them to. The person in store just took the easier way out. I'd be on the phone with CS and getting back on JOD.
    Nah, I'm not doing that. I couldn't care less about it at this point. Honestly I'm kind of glad I was able to get out of my lease situation because I never liked the idea of not actually owning the phone. I DID like being able to upgrade multiple times a year, but, eh...who really NEEDS to do that. It just devalues the experience of getting a new device imo. ymmv. They are probably going to force people to drop JOD soon anyway as they don't really want to continue supporting it, and since they can't force you to change your plans but they CAN decide not to let future devices be JOB capable...eh..

    It saves me $12 more monthly too with PHP built in.
    09-10-2016 01:25 PM
  3. ThrottleJohnny's Avatar
    I saw some pretty good video reviews on it. I don't care much for the edge features and had disabled them on the Note 7.
    I'm okay with the Edge features, but really like the larger screen AND battery.
    09-10-2016 01:28 PM
  4. ThrottleJohnny's Avatar
    Nah, I'm not doing that. I couldn't care less about it at this point. Honestly I'm kind of glad I was able to get out of my lease situation because I never liked the idea of not actually owning the phone. I DID like being able to upgrade multiple times a year, but, eh...who really NEEDS to do that. It just devalues the experience of getting a new device imo. ymmv. They are probably going to force people to drop JOD soon anyway as they don't really want to continue supporting it, and since they can't force you to change your plans but they CAN decide not to let future devices be JOB capable...eh..

    It saves me $12 more monthly too with PHP built in.
    JOD is a rip off, if you use it the way they want you to. Get it, use it once for a device you REALLY want, and then cancel it.
    09-10-2016 01:30 PM
  5. Almeuit's Avatar
    Returned mine today. The T-Mobile rep that I know was there .. took about 15 minutes. Now time to wait with my Nexus 5X loaner from my buddy.
    09-10-2016 01:37 PM
  6. boltsbearsjosh's Avatar
    Returned mine today. The T-Mobile rep that I know was there .. took about 15 minutes. Now time to wait with my Nexus 5X loaner from my buddy.
    Wow 15 minutes, not bad. I was at the store for dang near 2 hours...ugh.
    09-10-2016 01:40 PM
  7. ELAkid's Avatar
    Well what a mess, I ordered my phone through T-Mobile (phone call) got it on the 18th. I tired to take it back today to a store and they said I needed the box and accessories, went home grabbed everything and went back to the store. Now I'm told I need a receipt because I ordered it through the phone, what a cluster.
    I just went to t-mobile regarding my note 7 , and the reps don't know left from right, I just left because I was afraid to engage in a long discussion with the rep and for my brain to start to bleed.
    09-10-2016 01:42 PM
  8. boltsbearsjosh's Avatar
    JOD is a rip off, if you use it the way they want you to. Get it, use it once for a device you REALLY want, and then cancel it.

    I used it 5 times this year, lol. So, it definitely wasn't a rip off for me. Now, in my own defense, here is what happened - I had iPhone 6S, I JOD to S7 back when it came out, I had regrets and after a few weeks I JOD to iPhone 6S plus, a few weeks later I decided it was too big, and stupidly JOD to iPhone SE, it took me a month or so to realize my mistake before I somehow got a 4th JOD back to iPhone 6S. Then when Note 7 came out I somehow got another JOD for that, and I am not planning to go back to iPhone anytime soon.

    I know, I probably seem like a fool for basically taking myself for a gigantic ride. Lol, feel free to tell me, I've earned it. Anyway, this was probably why I was told I had to give up my JOD today, lol.
    09-10-2016 01:43 PM
  9. Strong_Genetics's Avatar
    I just went to t-mobile regarding my note 7 , and the reps don't know left from right, I just left because I was afraid to engage in a long discussion with the rep and for my brain to start to bleed.
    Stores are such hit or miss......even corporate ones....Thats why I perfer them to just ship me a replacement
    09-10-2016 01:44 PM
  10. ajb1965's Avatar
    Stores are such hit or miss......even corporate ones....Thats why I perfer them to just ship me a replacement
    Even the T Force reps Twitter are contradicting each other now. This is getting ridiculous. I sent a DM this morning and got one answer, then I saw an interaction with another person where they told them the exact opposite
    09-10-2016 01:47 PM
  11. Blues Fan's Avatar
    Stores are such hit or miss......even corporate ones....Thats why I perfer them to just ship me a replacement
    Same here. I'd rather them ship me a new note 7 and I ship mine back.

    I did a better alternative. I ordered a Supcase off Amazon for the S7 edge due here on Monday. I got 30 days to return it so I'll hold onto it and if I hear the Note 7 is being delayed even more then I'll swap for an s7 edge and return the note and just bring the supcase with me to the store and slap it on. It's not the best case but it will do until I can find a case I like such as a Defender style one.

    IF a store doesn't have the edge I want in the color can they refund the note and ship the s7 edge to my home?

    With all the confusion regarding this I'm going to try and hold off as long as I can to swap it out. I really don't want to wait two hours at the store for a refund.
    09-10-2016 01:49 PM
  12. jamesrick80's Avatar
    Went to the tmobile store a few hours ago and got my S7 edge as a temporary replacement for the note 7...they noted my account that I can pick up the Note 7 once replacements arrive....it took forever for them to process everything....disappointed that my note 7 is gone and trust me it's a different experience with the note 7 and the note 7 is a much better device than the S7 edge and definitely not the same phone. The screen, design, and features are a night and day difference based on my real world experience,
    09-10-2016 01:51 PM
  13. hailsusy90's Avatar
    Went to the tmobile store a few hours ago and got my S7 edge as a temporary replacement for the note 7...they noted my account that I can pick up the Note 7 once replacements arrive....it took forever for them to process everything....disappointed that my note 7 is gone and trust me it's a difference experience with the note 7 and the note 7 is a much better device than the S7 edge
    I decided I'm trading for the edge and just keeping it and seeing what happens with the Note 8 next year. Hopefully a flat screen and less craziness.
    09-10-2016 01:53 PM
  14. anon(607340)'s Avatar
    I will say this though, my experience today was that it indeed had to be returned and then done as a repurchase - I had to give up my JOD because I was out of upgrades, so I got switched over to regular Jump - Not what I wanted but I was too tired to even care at that point. I did have to pay the tax on the Edge but I called TMO customer service and they were more than happy to just give me back that money as a bill credit - so that was a wash out. The lady at Tmobile gave me a free LED Wallet case AND fast wireless charger to compensate for my trouble, so that was cool. I still get to keep the Gear Fit 2 that I got with my Note, and now I was able to order a free 256 gig SD card ($200 value) with the new Samsung promotion they just stated for S7 and S7 Edge purchases.

    So basically, I had to go from Note 7 to Edge 7 - basically its the same phone minus the S pen and USB C - I technically didn't pay anything and what I got out of the deal (for free) is a Fast Wireless Charger, LED Wallet Case, Gear Fit 2, and 256 gig SD card. That's more than fair for the trouble this situation caused.

    So I mean, yeah, part of this has been a huge inconvenience, but I'm overall happy with the Edge 7 and I do feel like both Samsung and T-Mobile did everything that they could do to make this right. So I'm fine at this point.
    It's not the same phone minus the S-pen and USB C. Iris unlock, waaay better feel in the hand, better aesthetics, bigger screen.. I'm not gonna go on a rant of all the differences, but I've had the S7 Edge and the difference is night and day. In addition, you got suckered in to leaving JOD which T-Mobile has been actively encouraging because JOD gives the customer more advantage and T-Mobile less money. Not only that, but cash came out of your pocket. None of those things are good for the customer, only T-Mobile. Huge inconvenience and IMO you also got conned in the process. I'm keeping my Note 7, been using it everyday since the 18th and I'm always on my phone. This got blown way outta proportion IMO and T-Mobile used that to profit. Personally I'm not giving ONE SINGLE CENT out of pocket to T-Mobile as a result of this fiasco. I'm keeping my JOD, my Note 7, and I'm not going to live in fear of a less than .1% chance of calamity. Driving down the street and getting in a car wreck is incredibly more likely to happen, but I'm still running to the store everyday.
    jamesrick80 and EMGSM like this.
    09-10-2016 01:53 PM
  15. boltsbearsjosh's Avatar
    Went to the tmobile store a few hours ago and got my S7 edge as a temporary replacement for the note 7...they noted my account that I can pick up the Note 7 once replacements arrive....it took forever for them to process everything....disappointed that my note 7 is gone and trust me it's a different experience with the note 7 and the note 7 is a much better device than the S7 edge

    I think thats subjective. I don't find the S7 Edge to be any better or worse than Note 7. Depends what you want in your device I guess.
    hailsusy90 likes this.
    09-10-2016 01:56 PM
  16. Blues Fan's Avatar
    It's not the same phone minus the S-pen and USB C. Iris unlock, waaay better feel in the hand, better aesthetics, bigger screen.. I'm not gonna go on a rant of all the differences, but I've had the S7 Edge and the difference is night and day. In addition, you got suckered in to leaving JOD which T-Mobile has been actively encouraging because JOD gives the customer more advantage and T-Mobile less money. Not only that, but cash came out of your pocket. None of those things are good for the customer, only T-Mobile. Huge inconvenience and IMO you also got conned in the process. I'm keeping my Note 7, been using it everyday since the 18th and I'm always on my phone. This got blown way outta proportion IMO and T-Mobile used that to profit. Personally I'm not giving ONE SINGLE CENT out of pocket to T-Mobile as a result of this fiasco. I'm keeping my JOD, my Note 7, and I'm not going to live in fear of a less than .1% chance of calamity. Driving down the street and getting in a car wreck is incredibly more likely to happen, but I'm still running to the store everyday.
    Another option is to return the Note 7 and buy the unlocked s7 edge version from Best Buy. That way tmobile doesn't get your money. I'm toying with that idea too. If the Note 7 thing isn't sorted out soon I might just flat out return the Note 7 and buy the unlocked s7 edge from best buy.
    09-10-2016 01:56 PM
  17. ELAkid's Avatar
    Stores are such hit or miss......even corporate ones....Thats why I perfer them to just ship me a replacement
    I do too, I ordered online because I don't like going into the store I can't even recall how many times I've had to school reps on the product they are selling me, and I wouldn't care so much if they are not knowledgeable on every single device because I understand that can be difficult but they have such attitude and don't even know what they're selling
    09-10-2016 01:58 PM
  18. boltsbearsjosh's Avatar
    It's not the same phone minus the S-pen and USB C. Iris unlock, waaay better feel in the hand, better aesthetics, bigger screen.. I'm not gonna go on a rant of all the differences, but I've had the S7 Edge and the difference is night and day. In addition, you got suckered in to leaving JOD which T-Mobile has been actively encouraging because JOD gives the customer more advantage and T-Mobile less money. Not only that, but cash came out of your pocket. None of those things are good for the customer, only T-Mobile. Huge inconvenience and IMO you also got conned in the process. I'm keeping my Note 7, been using it everyday since the 18th and I'm always on my phone. This got blown way outta proportion IMO and T-Mobile used that to profit. Personally I'm not giving ONE SINGLE CENT out of pocket to T-Mobile as a result of this fiasco. I'm keeping my JOD, my Note 7, and I'm not going to live in fear of a less than .1% chance of calamity. Driving down the street and getting in a car wreck is incredibly more likely to happen, but I'm still running to the store everyday.
    Shoot man do what you gotta do I guess.
    09-10-2016 02:00 PM
  19. jamesrick80's Avatar
    Just warning people...they may not allow replacements with S7 edge or S7 starting next week since samsung is stating that those J series phones will be the official replacement until the replacement Note 7s are cleared so try to get you a decent replacement that you can live with as soon as possible......and make sure that the tmobile reps note your account that you are ensured a replacement note 7.
    debdroid1a and anon(607340) like this.
    09-10-2016 02:01 PM
  20. Blues Fan's Avatar
    Just warning people...they may not allow replacements with S7 edge or S7 starting next week since samsung is stating that those J series phones will be the official replacement until the replacement Note 7s are cleared so try to get you a decent replacement that you can live with as soon as possible......and make sure that the tmobile reps note your account that you are ensured a replacement note 7.
    So if I want to RETURN the Note 7 and swap for an S7 edge purchase, will that be a problem? I dont need a loaner phone. I have an S7 still. Also like others are saying if I want to hold onto my note 7 and swap it out do I need to be put on a waiting list for that too or do I walk in with my Note 7 for a new one?
    09-10-2016 02:03 PM
  21. jamesrick80's Avatar
    So if I want to RETURN the Note 7 and swap for an S7 edge purchase, will that be a problem? I dont need a loaner phone. I have an S7 still. Also like others are saying if I want to hold onto my note 7 and swap it out do I need to be put on a waiting list for that too or do I walk in with my Note 7 for a new one?
    Currently tmobile is allowing the swap out but it's a tedious process.....some tmobile reps don't have any idea how to go about this. My tmobile rep ended up calling the corporate office to get assistance. It took about 2 hours to go through all of this and guarantee me a replacement note 7.
    09-10-2016 02:05 PM
  22. spridell's Avatar
    Stores are such hit or miss......even corporate ones....Thats why I perfer them to just ship me a replacement
    If there is a complete FAA ban will we even be able to ship ours back? Since they wont be allowed on planes I am guessing thats why we have to go to the stores.
    09-10-2016 02:12 PM
  23. Blues Fan's Avatar
    Currently tmobile is allowing the swap out but it's a tedious process.....some tmobile reps don't have any idea how to go about this. My tmobile rep ended up calling the corporate office to get assistance. It took about 2 hours to go through all of this and guarantee me a replacement note 7.
    I'm hearing the return process is a pain. They pretty much have to swap it for a new one or refund me especially if the government is involved. If they refuse to replace it I'd be contacting the local news and attorney general etc.They clearly said that they will swap it out or refund the money.
    09-10-2016 02:13 PM
  24. TheDonJ77's Avatar
    Okay guys, don't know if this has been said or if it's known but T-Mobile has updated it's info on the exchange policy. It appears they are allowing you to turn in your note 7 and choose any phone in their inventory to keep or use as a "Loaner'. Once new note 7 stock becomes available, bring back the loaner and get your new note. It appears this can be done by calling the number provided. Hope this helps. Here is the link

    https://forums.androidcentral.com/e?...token=vn8QvtIb
    09-10-2016 02:17 PM
  25. Blues Fan's Avatar
    Okay guys, don't know if this has been said or if it's known but T-Mobile has updated it's info on the exchange policy. It appears they are allowing you to turn in your note 7 and choose any phone in their inventory to keep or use as a "Loaner'. Once new note 7 stock becomes available, bring back the loaner and get your new note. It appears this can be done by calling the number provided. Hope this helps. Here is the link

    https://forums.androidcentral.com/e?...token=My_BPgaA
    yea already knew that. I have an S7 so I don't need no loaner. If in another week or so we don't hear anything I'll return this for the Edge then and wait until next year. I just ordered a supcase for the edge too just in case.
    09-10-2016 02:20 PM
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