10-12-2016 12:45 PM
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  1. TheDonJ77's Avatar
    Okay, cool, there are others who don't know so perhaps this can help them
    lsmith9523 likes this.
    09-10-2016 02:21 PM
  2. ThrottleJohnny's Avatar
    I used it 5 times this year, lol. So, it definitely wasn't a rip off for me. Now, in my own defense, here is what happened - I had iPhone 6S, I JOD to S7 back when it came out, I had regrets and after a few weeks I JOD to iPhone 6S plus, a few weeks later I decided it was too big, and stupidly JOD to iPhone SE, it took me a month or so to realize my mistake before I somehow got a 4th JOD back to iPhone 6S. Then when Note 7 came out I somehow got another JOD for that, and I am not planning to go back to iPhone anytime soon.

    I know, I probably seem like a fool for basically taking myself for a gigantic ride. Lol, feel free to tell me, I've earned it. Anyway, this was probably why I was told I had to give up my JOD today, lol.
    You have an unusual case, and in your case it worked. Most people will only use that JOD once a year, and that's more of what I was referring to by calling it a rip off.
    09-10-2016 02:25 PM
  3. Dimas de Leon's Avatar
    Just wanted to add, in case anyone exchanged their Note 7s for a different color and paid the restocking fee.

    I got the Note 7 silver. After a few hours, I didn't like how smudgy it looked with all those fingerprints and I didn't like how it looked in a case. So I traded it in for a black Note 7 and paid the $50 restocking fee.

    I just chatted with T-Mobile and because I returned a defective device that they won't be able to resell, they refunded me the $50 restocking fee.
    lv2bsilly likes this.
    09-10-2016 03:15 PM
  4. Blues Fan's Avatar
    I'm glad I don't have JOD or anything. I'm on a older style account that has grandfathered cheaper texting, data etc. I just pay full retail upfront for my phones and walk right out. I'd rather pay for everything at once. I hate payments.
    09-10-2016 03:18 PM
  5. Almeuit's Avatar
    I'm glad I don't have JOD or anything. I'm on a older style account that has grandfathered cheaper texting, data etc. I just pay full retail upfront for my phones and walk right out. I'd rather pay for everything at once. I hate payments.
    Cheaper texting? I didn't even know people got charged for that still haha :P.
    debdroid1a likes this.
    09-10-2016 03:29 PM
  6. spridell's Avatar
    Okay guys, don't know if this has been said or if it's known but T-Mobile has updated it's info on the exchange policy. It appears they are allowing you to turn in your note 7 and choose any phone in their inventory to keep or use as a "Loaner'. Once new note 7 stock becomes available, bring back the loaner and get your new note. It appears this can be done by calling the number provided. Hope this helps. Here is the link

    http://forums.androidcentral.com/e?l...token=YnPQDuSF
    If you read between the lines of the new update by T-mobile it does not look encouraging at all.

    It is looking more and more likely this will take months and not weeks.
    09-10-2016 03:29 PM
  7. mvsmith's Avatar
    Just got off the phone with customer support and had a good conversation and got lots of questions answered. There are two paths for note 7 returns. 1 is calling 611 they set you up with a replacement of your choosing and I was told the phone would be here by Tuesday if I choose that option. They don't bill you for the interm device as well as payments. He told me the details of sending the recalled units for that path are unknown right now. I was told they can send a screen protector too since I bought one through them for note 7. This option requires the least transactions and didn't interfere with jump or jump on demand.

    The second is returning the phone in store for full refund and any accessories. They set you up with a new phone and treat it as you're buying/financing new phone. Once new note 7's come in they refund everything back and you are essentially buying the note 7 again. Doesn't count against JOD or jump.

    Was told if stores deny you the opportunity to do a store loaner phone to ask employee to look at memos on account or procedures in place and it that fails to call customer service.

    I'm going to get a store loaner phone since I have an 13 hour drive back home in a few days and I really don't want a ticking/charging bomb. He also told me customer service and stores are really busy this weekend with iPhone 7 launch *roll eyes* but corporate and retail stores not third party can do the exchange.

    As far as accessories goes he said return as much as you can with original box and note 7 replacements will come in brand new boxes with all original accessories.

    Now just have to decide between the s7 or s7 edge or maybe even note 5
    TheDonJ77 likes this.
    09-10-2016 03:38 PM
  8. Dimas de Leon's Avatar
    If you read between the lines of the new update by T-mobile it does not look encouraging at all.

    It is looking more and more likely this will take months and not weeks.
    I have JOD... the Note 7 was my 3rd jump, my next jump is due until late November. If I get a loaner, will that affect my JOD status? I read someone was migrated back to an older Jump program? I don't want that. I wouldn't mind a loaner if it doesn't affect my JOD status.

    edit* I guess MVSMITH just answered my question. Thank you.
    09-10-2016 03:42 PM
  9. TheDonJ77's Avatar
    If you read between the lines of the new update by T-mobile it does not look encouraging at all.

    It is looking more and more likely this will take months and not weeks.
    Agreed, my wife said she will just get an S7E and use that as a loaner since there is no ETA on the new note's
    09-10-2016 03:43 PM
  10. sheba510's Avatar
    I was hoping to keep my Note 7 until the replacements arrived. Glad for once I procrastinated and did not send my Note back (I used Jump upgrade from Note 5 to Note7) . I called T-Mobile this morning to find out if I could just return the Note 7, get my down payment back, and keep the Note 5. The Rep actually had to ask a supervisor if that was OK. I will be keeping the Note 5 until the new Note 7's arrive. Or maybe I will upgrade to the LG V20 or the new Google phone if T-Mobile carries it.
    09-10-2016 03:43 PM
  11. jamesrick80's Avatar
    I can just see it being a complete hassle once replacement note 7s are allowed to be given to customers....
    09-10-2016 03:44 PM
  12. boltsbearsjosh's Avatar
    I'm glad I don't have JOD or anything. I'm on a older style account that has grandfathered cheaper texting, data etc. I just pay full retail upfront for my phones and walk right out. I'd rather pay for everything at once. I hate payments.
    Lol for as much as you change your mind Tmobile must really love you lolol.

    (Don't take me too seriously BTW, I'm just messing with you)
    I was hoping to keep my Note 7 until the replacements arrived. Glad for once I procrastinated and did not send my Note back (I used Jump upgrade from Note 5 to Note7) . I called T-Mobile this morning to find out if I could just return the Note 7, get my down payment back, and keep the Note 5. The Rep actually had to ask a supervisor if that was OK. I will be keeping the Note 5 until the new Note 7's arrive. Or maybe I will upgrade to the LG V20 or the new Google phone if T-Mobile carries it.
    09-10-2016 03:50 PM
  13. msm0511's Avatar
    I was told by Tforce that I can't ship mine back to T-Mobile. I have to take it to a store. He also said if I stick with a Samsung device in the meantime the process should be smoother to get a replacement Note 7. Doing it that way would create a replacement order so I don't pay anything out of pocket.
    09-10-2016 03:56 PM
  14. Tabbiel1989's Avatar
    I ended up returning my Note 7 for s7 edge. It took like 3 hours. I may go back and get the Note 7. Originally I was planning on the edge being a replacement, but I just don't feel like switching phones again so we'll see.
    09-10-2016 03:57 PM
  15. hailsusy90's Avatar
    So if I want to RETURN the Note 7 and swap for an S7 edge purchase, will that be a problem? I dont need a loaner phone. I have an S7 still. Also like others are saying if I want to hold onto my note 7 and swap it out do I need to be put on a waiting list for that too or do I walk in with my Note 7 for a new one?
    I just went to the store. I was in and out in half an hour. The people in their were actually pleasant and knew what to do. They already had instructions printed out for people doing this. They refunded what I had paid for the Note and called 611 and had them do something on the system then charged me for the S7 Edge. I went to Best Buy and got the OtterBox Defender. Once I put it on the phone and see how it works I'll let you know.
    09-10-2016 04:22 PM
  16. boltsbearsjosh's Avatar
    I just went to the store. I was in and out in half an hour. The people in their were actually pleasant and knew what to do. They already had instructions printed out for people doing this. They refunded what I had paid for the Note and called 611 and had them do something on the system then charged me for the S7 Edge. I went to Best Buy and got the OtterBox Defender. Once I put it on the phone and see how it works I'll let you know.
    They charged you too? I got charged the tax for the S7 Edge today, which surprised me. I called customer service afterward and they gave me a bill credit back.
    09-10-2016 04:24 PM
  17. hailsusy90's Avatar
    They charged you too? I got charged the tax for the S7 Edge today, which surprised me. I called customer service afterward and they gave me a bill credit back.
    Yes they charged me. Were they not supposed to? I got charged with the Note 7. I don't have jump or anything like that.
    09-10-2016 04:26 PM
  18. msm0511's Avatar
    They charged you too? I got charged the tax for the S7 Edge today, which surprised me. I called customer service afterward and they gave me a bill credit back.
    I was told they're not supposed to charge anything by the T-Force reps.
    09-10-2016 04:27 PM
  19. akin_t's Avatar
    I would love for the replacement devices to have the Exynos processor.......too bad it most likely want...and for those switching to the iPhone...that phone does not replace a note 7....the closest replacement is the Galaxy S7 edge
    Exynos has a weaker wi-fi module than snapdragon 820.

    It also has USB 2.0 as opposed to 3.1 but that's not really meaningful to any of us.

    Snapdragon isn't worse than the exynos imo. Seems like it's just hearsay that eventually took off.
    09-10-2016 04:29 PM
  20. irock1985's Avatar
    So if you return your Note 7 and get a loaner what about billing? Are you still paying the price for the Note 7? Are you paying for the loaner (that you didn't want)? Will there be no payments until this is all sorted?
    Anyone delt with that yet?
    09-10-2016 04:31 PM
  21. hailsusy90's Avatar
    I was told they're not supposed to charge anything by the T-Force reps.
    I didn't know that. I'll call and ask for a bill credit then.
    09-10-2016 04:33 PM
  22. hailsusy90's Avatar
    I'm going to keep this phone and just see how the next Note plays out. I have some cases and stuff I don't really need for the Note 7 that I would give away.
    09-10-2016 04:34 PM
  23. msm0511's Avatar
    So if you return your Note 7 and get a loaner what about billing? Are you still paying the price for the Note 7? Are you paying for the loaner (that you didn't want)? Will there be no payments until this is all sorted?
    Anyone delt with that yet?


    This is what they told me on twitter regarding payments.
    anon(782252) likes this.
    09-10-2016 04:38 PM
  24. hailsusy90's Avatar
    https://uploads.tapatalk-cdn.com/2016...ca3f0c6d9f.jpg

    This is what they told me on twitter regarding payments.
    Okay. I'm not doing a loaner though. I'm keeping it so maybe that's why.
    09-10-2016 04:40 PM
  25. msm0511's Avatar
    Okay. I'm not doing a loaner though. I'm keeping it so maybe that's why.
    Yeah. If you plan on keeping yours instead of trading for a new Note it'd make sense to charge you taxes.
    09-10-2016 04:42 PM
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