10-12-2016 12:45 PM
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  1. boltsbearsjosh's Avatar
    According to the owners club thread, Tmobile getting replacements on the 16th!!! Is this true? Now I can just swap my device then.
    http://forums.androidcentral.com/sam...rs-club-9.html
    Man this thing is NOT coming out any time soon. Just accept it and move on already.
    09-13-2016 07:24 AM
  2. MarqBland's Avatar
    So for those of you who got the replacement S7 or S7Edge, don't forget to go to the Samsung Promotions website to get your Gear VR or 256gb memory card. The Gear VR is the updated version. Yep, I'm going to get my Note back, but whatever, I'm eligible for the promotion since I have a new device. Make sure you get yours too. I submitted the promotion on Sunday, it has already been approved and is being prepared for shipment.
    boltsbearsjosh and alexeisch like this.
    09-13-2016 07:33 AM
  3. boltsbearsjosh's Avatar
    So for those of you who got the replacement S7 or S7Edge, don't forget to go to the Samsung Promotions website to get your Gear VR or 256gb memory card. The Gear VR is the updated version. Yep, I'm going to get my Note back, but whatever, I'm eligible for the promotion since I have a new device. Make sure you get yours too. I submitted the promotion on Sunday, it has already been approved and is being prepared for shipment.
    Oh yeah, I double dipped too. That's the LEAST that they should do for everyone that's had to go through this insanity.
    MarqBland likes this.
    09-13-2016 07:37 AM
  4. spridell's Avatar
    According to the owners club thread, Tmobile getting replacements on the 16th!!! Is this true? Now I can just swap my device then.
    http://forums.androidcentral.com/sam...rs-club-9.html
    I have a feeling that is for the rest of the world and not the US

    CPSC hasnt even made their official recall statement yet.
    09-13-2016 07:58 AM
  5. spridell's Avatar
    I think everybody should count there losses and just switch to another device. This is a big black eye for Samsung, I'm the first one to say a couple weeks ago it wasn't a big deal but I change my mind it's definitely not safe having this device
    According to reports coming out today Samsung has lost $26 billion in Market Value over the last 2 months.

    I am sure the Note 7 fiasco is not helping at all.
    09-13-2016 07:59 AM
  6. DaBlackman619's Avatar
    So I spoke with T-Mobile and they said if you exchanged a phone for a loaner then when the new replacement comes in it might take longer to get it because they will replace the ones that kept the phone 1st just keep that in mind. Also it will count as a jump if on JOD
    09-13-2016 08:23 AM
  7. msm0511's Avatar
    So I spoke with T-Mobile and they said if you exchanged a phone for a loaner then when the new replacement comes in it might take longer to get it because they will replace the ones that kept the phone 1st just keep that in mind. Also it will count as a jump if on JOD
    They told me it definitely wouldn't count as a Jump because it was issued specifically as a loaner.
    09-13-2016 08:30 AM
  8. hypnospastic's Avatar
    So I spoke with T-Mobile and they said if you exchanged a phone for a loaner then when the new replacement comes in it might take longer to get it because they will replace the ones that kept the phone 1st just keep that in mind. Also it will count as a jump if on JOD
    I was also told by the Corporate Account Rep I spoke with and ordered my loaner through yesterday that the loaner wouls not delay me getting a new N7. I specifically asked about that.
    09-13-2016 08:32 AM
  9. DaBlackman619's Avatar
    What they are saying is when the new note 7 comes out and you get that it will be considered a jump. T-Mobile does not offer a loaner phone
    09-13-2016 08:37 AM
  10. msm0511's Avatar
    What they are saying is when the new note 7 comes out and you get that it will be considered a jump. T-Mobile does not offer a loaner phone
    I did mine over the weekend when they were offering loaners. I believe the wording changed yesterday how they were handling it. I have a backup phone already so I never would've signed up for a loaner if getting the Edge would hinder getting my replacement Note or affect my Jumps.
    09-13-2016 08:41 AM
  11. DaBlackman619's Avatar
    That's why the word loaner is in quotations but to each it's on I'll ride it out.T-Mobile Note 7 Recall Thread-1473774137338.jpg
    09-13-2016 08:42 AM
  12. msm0511's Avatar
    What they are saying is when the new note 7 comes out and you get that it will be considered a jump. T-Mobile does not offer a loaner phone
    But official statements have changed so many times since this whole thing started who knows what's gonna happen when the replacements are available.
    09-13-2016 08:43 AM
  13. DaBlackman619's Avatar
    But official statements have changed so many times since this whole thing started who knows what's gonna happen when the replacements are available.
    True mine has not gave me a problem so ill just keep riding with it until other wise they said that people that still have the device is on the priority list for replacement because they want to get it out of people hands but ill believe it when i see it.
    09-13-2016 08:52 AM
  14. msm0511's Avatar
    True mine has not gave me a problem so ill just keep riding with it until other wise they said that people that still have the device is on the priority list for replacement because they want to get it out of people hands but ill believe it when i see it.
    That was my initial plan, but after hearing people get approved for promotions on their loaners I broke down. LOL. A free Gear VR is worth a week or 2 wait if T-Mobile gets to users that don't have the loaner or replacement phones. If I pitch a big enough fit there's no way they'll count it against my Jump.
    09-13-2016 09:21 AM
  15. DaBlackman619's Avatar
    Very true. I'm interested in seeing what promo they will have for the replacement note 7 it better be good to get people to jump back on board
    09-13-2016 09:26 AM
  16. magia21's Avatar
    But official statements have changed so many times since this whole thing started who knows what's gonna happen when the replacements are available.
    I have now a S7 EDGE loaner and still in my possession the original Note 7. I have both in my hands. No charge for the S7 EDGE no signed eip, nothing. Free from T-force
    09-13-2016 09:26 AM
  17. msm0511's Avatar
    I have now a S7 EDGE loaner and still in my possession the original Note 7. I have both in my hands. No charge for the S7 EDGE no signed eip, nothing. Free from T-force
    My Edge is out for delivery right now. I still have my Note 7, but it's in a box powered down. Using an older phone I had. I haven't been charged anything yet, but if I am I'm supposed to get credited before my bill due date so nothing out of pocket. I did have to sign an EIP.
    anon(782252) likes this.
    09-13-2016 09:30 AM
  18. THRILLHOUSE_ATX's Avatar
    Well I thought my experience with T-Mobile was finally resolved yesterday when I signed the EIP before bed. NOPE.

    Woke up this morning to the order confirmation email, only to find this - "Shipping Method: Ground."

    So had to call them back this morning. They had to cancel that order and create a new order for Overnight shipping. So I had to wait again for a new EIP. Luckily only took about a half hour this time. And have now gotten the order confirmation email letting me know the S7E will be shipped via Overnight.

    Estimated ship date does say "9/13/2016 - 9/19/2016". Is it saying that for everyone even though Overnight shipping is selected?
    09-13-2016 09:36 AM
  19. tripleblaze's Avatar
    So I spoke with T-Mobile and they said if you exchanged a phone for a loaner then when the new replacement comes in it might take longer to get it because they will replace the ones that kept the phone 1st just keep that in mind. Also it will count as a jump if on JOD
    I was told several times during my converstation with the rep on the 844 line that this while process will in no way affect my JOD or count as one of my jumps. Tmobile would really be playing with fire (no pun intended) by encouraging people to hold on to their recalled Note 7 in order to get preferential treatment when the replacement devices show up... but again there is no telling what will actually happen when the new Notes show up.
    09-13-2016 09:38 AM
  20. anon(782252)'s Avatar
    My Edge is out for delivery right now. I still have my Note 7, but it's in a box powered down. Using an older phone I had. I haven't been charged anything yet, but if I am I'm supposed to get credited before my bill due date so nothing out of pocket. I did have to sign an EIP.
    My S7 Edge is out for delivery as well. Still using the N7 because I don't keep backups and only really need the Edge for upcoming trip in case things get worse from the airlines and government agencies. I'm still waiting on Samsung pay to reissue my $20 gift card but the ticket has been open for 2 weeks now. I'll snag the $10 gift card on the s7 Edge and submit for the VR or 256gb card promotion since I did have to sign a new EIP and currently have no idea how long I'll have the phone.

    T-Mobile told be I needed to turn in the N7 by the 30th so I'll hope replacements arrive by then. The S7 Edge is not a phone I ever wanted.
    msm0511 likes this.
    09-13-2016 09:39 AM
  21. tripleblaze's Avatar
    Well I thought my experience with T-Mobile was finally resolved yesterday when I signed the EIP before bed. NOPE.

    Woke up this morning to the order confirmation email, only to find this - "Shipping Method: Ground."

    So had to call them back this morning. They had to cancel that order and create a new order for Overnight shipping. So I had to wait again for a new EIP. Luckily only took about a half hour this time. And have now gotten the order confirmation email letting me know the S7E will be shipped via Overnight.

    Estimated ship date does say "9/13/2016 - 9/19/2016". Is it saying that for everyone even though Overnight shipping is selected?
    My order shows overnight shipping with an expected shop date of 9/11-9/16, it has not yet shipped. I received a shipping notice this morning regarding a T-mobile package, but it is just the free t-shirt from T-mobile Tuesday from a week or two ago.

    Edit: I just received shipping notification for the s7 edge.
    09-13-2016 09:44 AM
  22. msm0511's Avatar
    My S7 Edge is out for delivery as well. Still using the N7 because I don't keep backups and only really need the Edge for upcoming trip in case things get worse from the airlines and government agencies. I'm still waiting on Samsung pay to reissue my $20 gift card but the ticket has been open for 2 weeks now. I'll snag the $10 gift card on the s7 Edge and submit for the VR or 256gb card promotion since I did have to sign a new EIP and currently have no idea how long I'll have the phone.

    T-Mobile told be I needed to turn in the N7 by the 30th so I'll hope replacements arrive by then. The S7 Edge is not a phone I ever wanted.
    They didn't tell me anything about returning by the 30th. They just said they'd notify me when the replacements are available. Not having a store without driving an hour and a half round trip, there's no way I'm doing it until the replacements are ready just in case they want me to pickup the replacement in store. I was originally told when this while thing started that my replacement would be shipped to me with instructions to send the faulty one back. That was before they were offering loaners though.

    I'm definitely gonna try and snag the Gear VR though. I got the 256 card with my Note. I haven't used all my Samsung Pay $20 promotion yet. Not sure what will happen with it.
    09-13-2016 09:47 AM
  23. msm0511's Avatar
    My order shows overnight shipping with an expected shop date of 9/11-9/16, it has not yet shipped. I received a shipping notice this morning regarding a T-mobile package, but it is just the free t-shirt from T-mobile Tuesday from a week or two ago.
    I forgot about my T-shirt. Not sure when that's supposed to come for me.i always forget about T-Mobile Tuesdays
    lsmith9523 likes this.
    09-13-2016 09:49 AM
  24. Victor Hernandez Jr's Avatar
    Very true. I'm interested in seeing what promo they will have for the replacement note 7 it better be good to get people to jump back on board
    cut the phones price in half because resale value or turning in values going to be horrible. I have a sales rep that's trying to get her manager to waive the upgrade fee for the new iPhone 7 plus 128gb keeping my fingers crossed lol
    09-13-2016 10:26 AM
  25. lsmith9523's Avatar
    This has become a MAJOR circus!!! I have been told three different things in two days. 1. Yesterday (9/12) Chris (844 number rep) states that I can get the S7E as a loaner until the Note 7's arrive and ready to be distributed, and us loaners would be priority before general public. He was to email me a new EIP but said it might take a few hours before I receive it due to processing by Supervisor. 2. As of today (9/13) I have yet to receive any new EIP, so I called the 844 number again and spoke with Natasha. She said that policy has changed and they are not requiring EIP's to be signed. She said that my loaner order yesterday was never placed and that she would place the correct order for my S7E loaner. 3. I swear, 5 minutes later, an EIP shows up in my email. I didn't know if I should sign or not due to previous conversation, but didnt' want any order to be canceled. So I go ahead and sign the EIP, and start getting emails from T-Mobile with order info, ect. ect. I went to my T-Mobile account to check order status and I be dang if there are TWO S7E "in process" to be delivered tomorrow. WTF........Once again, I call the 844 number and talk with Kristen. She said that Natasha was wrong and you DO have to sign an EIP, but all charges will be reversed on my bill, and she will cancel one of the loaner S7E orders. Of course when I go and check my Order Status, Kristen canceled the order that pertains to the EIP I signed, and the Non EIP order is suppose to be delivered tomorrow. OMG!!! I know this is all happening as each minute passes, but you would think there would be a partial thread of consistency. I also was told (for what it's worth) that the Note 7 replacements might be delivered by the end of Oct or first part of NOV....AARRGG Sorry for rant...
    09-13-2016 10:38 AM
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