10-12-2016 12:45 PM
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  1. alexeisch's Avatar
    Boooo.....my replacement says that it will be shipped overnight sometime between the 12th and 19th of September.

    Two questions:

    1. I had to sign an EIP that looked like I was going to be paying in installments for my loaner phone....anyone else have an EIP that appeared the same? I don't plan to keep the loaner and just want my N7 back when the replacement units are issued.

    2. I am thinking about submitting for the VR however, I have heard that it is the old version and not the new one....any truth to this? If I submit for the VR with my Edge 'purchase' which one will I get? The photos on Sammy's website is not very helpful....
    09-13-2016 10:40 AM
  2. lsmith9523's Avatar
    I forgot all about my T-shirt order as well.

    I forgot about my T-shirt. Not sure when that's supposed to come for me.i always forget about T-Mobile Tuesdays
    msm0511 likes this.
    09-13-2016 10:42 AM
  3. alexeisch's Avatar
    This has become a MAJOR circus!!! I have been told three different things in two days. 1. Yesterday (9/12) Chris (844 number rep) states that I can get the S7E as a loaner until the Note 7's arrive and ready to be distributed, and us loaners would be priority before general public. He was to email me a new EIP but said it might take a few hours before I receive it due to processing by Supervisor. 2. As of today (9/13) I have yet to receive any new EIP, so I called the 844 number again and spoke with Natasha. She said that policy has changed and they are not requiring EIP's to be signed. She said that my loaner order yesterday was never placed and that she would place the correct order for my S7E loaner. 3. I swear, 5 minutes later, an EIP shows up in my email. I didn't know if I should sign or not due to previous conversation, but didnt' want any order to be canceled. So I go ahead and sign the EIP, and start getting emails from T-Mobile with order info, ect. ect. I went to my T-Mobile account to check order status and I be dang if there are TWO S7E "in process" to be delivered tomorrow. WTF........Once again, I call the 844 number and talk with Kristen. She said that Natasha was wrong and you DO have to sign an EIP, but all charges will be reversed on my bill, and she will cancel one of the loaner S7E orders. Of course when I go and check my Order Status, Kristen canceled the order that pertains to the EIP I signed, and the Non EIP order is suppose to be delivered tomorrow. OMG!!! I know this is all happening as each minute passes, but you would think there would be a partial thread of consistency. I also was told (for what it's worth) that the Note 7 replacements might be delivered by the end of Oct or first part of NOV....AARRGG Sorry for rant...
    I have heard the same thing....October or November. I do have to say that I am sort of looking forward to carrying around a naked S7 Edge for awhile to see how it holds up. I am always REALLY careful with my phones but this one will be sans case and I won't have to be as careful because I am just sending it back anyhow.....
    lsmith9523 likes this.
    09-13-2016 10:43 AM
  4. oldskoolstyle70's Avatar
    09-13-2016 10:45 AM
  5. lsmith9523's Avatar
    Yes, the EIP I signed looked just like a new purchase. The 844 Rep said that if I see any charges to my bill not to panic, they will be adjusted out. I am in the same boat as you, I just need a loaner to get me by until the Note 7's replacements are ready. It is difficult to believe or understand anything the Rep's tell you for they each have their own scenario.

    A
    Boooo.....my replacement says that it will be shipped overnight sometime between the 12th and 19th of September.

    Two questions:

    1. I had to sign an EIP that looked like I was going to be paying in installments for my loaner phone....anyone else have an EIP that appeared the same? I don't plan to keep the loaner and just want my N7 back when the replacement units are issued.

    2. I am thinking about submitting for the VR however, I have heard that it is the old version and not the new one....any truth to this? If I submit for the VR with my Edge 'purchase' which one will I get? The photos on Sammy's website is not very helpful....
    alexeisch likes this.
    09-13-2016 10:48 AM
  6. THRILLHOUSE_ATX's Avatar
    It is difficult to believe or understand anything the Rep's tell you for they each have their own scenario.

    A
    That's my biggest complaint right now. I get that this isn't T-Mobile's fault, but there's no consistency between all of the reps (5!) I've spoken to on the phone in the last 24 hours. There's an outlined process in place for this recall, it shouldn't be so difficult to overnight me a replacement.
    alexeisch and lsmith9523 like this.
    09-13-2016 10:52 AM
  7. anon(782252)'s Avatar
    Boooo.....my replacement says that it will be shipped overnight sometime between the 12th and 19th of September.

    Two questions:

    1. I had to sign an EIP that looked like I was going to be paying in installments for my loaner phone....anyone else have an EIP that appeared the same? I don't plan to keep the loaner and just want my N7 back when the replacement units are issued.

    2. I am thinking about submitting for the VR however, I have heard that it is the old version and not the new one....any truth to this? If I submit for the VR with my Edge 'purchase' which one will I get? The photos on Sammy's website is not very helpful....
    My EIP looked the same as my Note 7 order. I was also told that if I'm actually billed any monthly payments for the Edge that they will be adjusted out. I'm on JOD and not worried about it effecting my jump or anything. If it does, then I'll just make sure they get it fixed.
    09-13-2016 11:02 AM
  8. Ca_lvn's Avatar
    You think there is a lot of fall out now ? Just wait until all of this gets reversed!!!
    09-13-2016 11:07 AM
  9. wookiee2cu's Avatar
    Boooo.....my replacement says that it will be shipped overnight sometime between the 12th and 19th of September.

    Two questions:

    1. I had to sign an EIP that looked like I was going to be paying in installments for my loaner phone....anyone else have an EIP that appeared the same? I don't plan to keep the loaner and just want my N7 back when the replacement units are issued.

    2. I am thinking about submitting for the VR however, I have heard that it is the old version and not the new one....any truth to this? If I submit for the VR with my Edge 'purchase' which one will I get? The photos on Sammy's website is not very helpful....
    1. I signed the EIP as well, from the looks of it I'm still making a monthly payment on the phone and it appears to be the S7 (didn't order the Edge loaner) as the monthly payments are about half of what my Note 7 monthly payments are.

    2. It appears to be the newer model. On the promotions page if you click the details it takes you to this pdf: https://promos.samsungpromotions.com...re/en-us/Rules Scroll down to pg. 3 section 4. and it lists the model number of the VR (SM-R323NBKAXAR). I checked that against the one BestBuy lists on their website (same model number) and it says it's compatible with the following models: Galaxy Note7, Galaxy S7, Galaxy S7 edge, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge. Samsung Gear VR for Select Samsung Cell Phones Black SM-R323NBKAXAR - Best Buy

    Then only thing I'm curious about is if you claim these promotional gifts does that signal to their system that you decided to keep the loaner instead of wanting a Note 7 replacement. In one of the emails from T-Mobile it said "We'll ship you any device of your choice in our inventory with free next business day shipping. You can keep it or use it as a "loaner" until the new Note 7 is available." Since you have to enter the IMEI, Mac Address, your name, carrier, shipping address and so on, I would think that would indicate to them that you are planning on keeping the device since you have basically claimed the IMEI number. Honestly I wouldn't be surprised if that's the case and they could easily argue it or require that you pay for the VR or return it since the S7 is a loaner and you did not purchase it.
    09-13-2016 11:21 AM
  10. wookiee2cu's Avatar
    I have heard the same thing....October or November. I do have to say that I am sort of looking forward to carrying around a naked S7 Edge for awhile to see how it holds up. I am always REALLY careful with my phones but this one will be sans case and I won't have to be as careful because I am just sending it back anyhow.....
    But when you return it they will inspect it, if it is damaged then you could very well be charged.
    09-13-2016 11:22 AM
  11. alexeisch's Avatar
    But when you return it they will inspect it, if it is damaged they you will be charged.
    I highly doubt they are going to be giving any pushback on these loaners. I am not planning to do anything horrid to it but I am certainly not going to go out and buy a case for a loaner phone, I am out enough on cases and accessories for a phone I have but can't really use without worry of it causing a fire! <3
    09-13-2016 11:34 AM
  12. amyf27's Avatar
    When I returned mine to the local tmobile here and got the note 5, it took awhile for them to get to me then for the process as they were new at the exchange / return setup. I'm happy now though with the Note 5 I currently got from them on Saturday
    09-13-2016 11:40 AM
  13. msm0511's Avatar
    1. I signed the EIP as well, from the looks of it I'm still making a monthly payment on the phone and it appears to be the S7 (didn't order the Edge loaner) as the monthly payments are about half of what my Note 7 monthly payments are.

    2. It appears to be the newer model. On the promotions page if you click the details it takes you to this pdf: https://promos.samsungpromotions.com...re/en-us/Rules Scroll down to pg. 3 section 4. and it lists the model number of the VR (SM-R323NBKAXAR). I checked that against the one BestBuy lists on their website (same model number) and it says it's compatible with the following models: Galaxy Note7, Galaxy S7, Galaxy S7 edge, Galaxy Note5, Galaxy S6 edge+, Galaxy S6 and Galaxy S6 edge. Samsung Gear VR for Select Samsung Cell Phones Black SM-R323NBKAXAR - Best Buy

    Then only thing I'm curious about is if you claim these promotional gifts does that signal to their system that you decided to keep the loaner instead of wanting a Note 7 replacement. In one of the emails from T-Mobile it said "We'll ship you any device of your choice in our inventory with free next business day shipping. You can keep it or use it as a "loaner" until the new Note 7 is available." Since you have to enter the IMEI, Mac Address, your name, carrier, shipping address and so on, I would think that would indicate to them that you are planning on keeping the device since you have basically claimed the IMEI number. Honestly I wouldn't be surprised if that's the case and they could easily argue it or require that you pay for the VR or return it since the S7 is a loaner and you did not purchase it.
    I thought about that as well. Not sure what happens if we claim the promotion on a loaner phone.
    09-13-2016 11:58 AM
  14. Victor Hernandez Jr's Avatar
    I thought about that as well. Not sure what happens if we claim the promotion on a loaner phone.
    The last thing Samsung is worry about now is giving away an extra 256gb or Netflix a year or Netflix. The company is losing billions of dollars because of the Note 7 Fiasco. Claim that prize 🏆
    msm0511 likes this.
    09-13-2016 12:01 PM
  15. THRILLHOUSE_ATX's Avatar
    So I got my "Thank you for your Order" email at 9 AM CST with the order number and link to check order progress on My Tmobile. I log on to MyTmobile, and it doesn't show up. Something I should be concerned about, or do I need to give it some time?
    09-13-2016 12:12 PM
  16. wookiee2cu's Avatar
    True, but they may also feel like people are trying to take advantage of a bad situation and costing them more money. I mean I'm assuming everyone already cashed in on the promo for the Note 7 and if you got the micros SD card that was worth $240ish as it is. I'm just saying I wouldn't be surprised.
    09-13-2016 12:14 PM
  17. tripleblaze's Avatar
    ...Then only thing I'm curious about is if you claim these promotional gifts does that signal to their system that you decided to keep the loaner instead of wanting a Note 7 replacement. In one of the emails from T-Mobile it said "We'll ship you any device of your choice in our inventory with free next business day shipping. You can keep it or use it as a "loaner" until the new Note 7 is available." Since you have to enter the IMEI, Mac Address, your name, carrier, shipping address and so on, I would think that would indicate to them that you are planning on keeping the device since you have basically claimed the IMEI number. Honestly I wouldn't be surprised if that's the case and they could easily argue it or require that you pay for the VR or return it since the S7 is a loaner and you did not purchase it.
    I doubt that redeeming the promo will "signal" anything. The promo is redeemed through Samsung, not T-mobile... so unless Samsung makes a point to provide T-mobile with a list of people that have redeemed the promo I don't see why it would even be on T-mobile's radar. We are able to redeem promos on jump/JOD/leased phones that we don't technically own... so what is the difference here? Surprising people who have redeemed promos on their loaner phone (that they had to sign EIPs for no less) with news that they must now pay for the loaner would also not do nice things for T-mobile or Samsung's reputations in a already difficult situation.
    Once again though, like so many things in this recall ordeal, all that we can do is speculate at this point.
    09-13-2016 12:14 PM
  18. wookiee2cu's Avatar
    So I got my "Thank you for your Order" email at 9 AM CST with the order number and link to check order progress on My Tmobile. I log on to MyTmobile, and it doesn't show up. Something I should be concerned about, or do I need to give it some time?
    I got the same email yesterday when I placed my order and I have the same status on T-Mobile, just need to give them a little time as I'm sure they are swamped with issuing loaners.
    THRILLHOUSE_ATX likes this.
    09-13-2016 12:15 PM
  19. anon(782252)'s Avatar
    I thought about that as well. Not sure what happens if we claim the promotion on a loaner phone.
    There were plenty of people that returned the Note 7 before the 14 day buyers remorse period was over and already had their promo in hand. I think I had mine in 9 days. Nothing Samsung can do. Once they approve the promo I think that's it. I doubt there is any checking with carriers to see if it was returned, etc.
    msm0511 likes this.
    09-13-2016 12:25 PM
  20. Ca_lvn's Avatar
    There were plenty of people that returned the Note 7 before the 14 day buyers remorse period was over and already had their promo in hand. I think I had mine in 9 days. Nothing Samsung can do. Once they approve the promo I think that's it. I doubt there is any checking with carriers to see if it was returned, etc.
    Im still waiting for my orginal promo from the 7 to ship been approved since the 22nd of august
    lsmith9523 likes this.
    09-13-2016 12:40 PM
  21. msm0511's Avatar
    So I got my "Thank you for your Order" email at 9 AM CST with the order number and link to check order progress on My Tmobile. I log on to MyTmobile, and it doesn't show up. Something I should be concerned about, or do I need to give it some time?
    Check the app if you have it set up. Mine still doesn't show up on the web even though it's out for delivery today.
    THRILLHOUSE_ATX likes this.
    09-13-2016 12:40 PM
  22. wookiee2cu's Avatar
    There were plenty of people that returned the Note 7 before the 14 day buyers remorse period was over and already had their promo in hand. I think I had mine in 9 days. Nothing Samsung can do. Once they approve the promo I think that's it. I doubt there is any checking with carriers to see if it was returned, etc.
    That does make sense, didn't think of it that way.
    09-13-2016 01:04 PM
  23. irock1985's Avatar
    I forgot about my T-shirt. Not sure when that's supposed to come for me.i always forget about T-Mobile Tuesdays
    I set a Google reminder to remind me every Tuesday lol
    09-13-2016 01:29 PM
  24. THRILLHOUSE_ATX's Avatar
    Check the app if you have it set up. Mine still doesn't show up on the web even though it's out for delivery today.
    Ah, good advice. The order is at least showing up on the app. Still just "being processed", but hey at least some progress is being made.
    msm0511 likes this.
    09-13-2016 01:33 PM
  25. amyf27's Avatar
    I was surprised today when I opened a tmobile chat window to discuss my account. I told them I returned the note 7 in store on Saturday and asked for the Note 5. I got my refund on the Note 7 down payment and got the note 5 no up front cost. I checked today and still saw the Note 7 EIP so I did the chat. They informed me my.Note 5 was a temp replacement and that I will be notified when the replacement Note 7 is in. There will be no cost involved for me.to exchange the now Note 5 for the replacement Note 7. They said if I wanted to make the Note 5 a permanent replacement that I'd need to go back to the store and request that. Then they would change the eip to the lower cost Note 5. Since this appears to be the case, I may opt for getting the Note 7 when replacements are available.
    09-13-2016 01:56 PM
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