10-12-2016 12:45 PM
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  1. jlczl's Avatar
    I can't believe what I was told this afternoon by T-Mobile. I called the 1-844 number to check on the order status of my loaner. It was placed on this past Tuesday..9-13. I received a tracking number, so I've been checking on it through out the week. Kept on saying being processed. The rep was looking into the situation and come to find my order was cancelled due to I never signed my EIP. I told her yes I did and I have my email copy showing my signature and date it was signed. Even though I won't be charged for the phone. Can they cancel this even though I did sign the EIP? I'm going to call again and hopefully talk to someone else. I was kinda looking forward to my loaner.
    At this point it wouldn't arrive until the same day you can go in to a store and pick up a new Note so why bother?
    Carlo Villa likes this.
    09-17-2016 05:04 PM
  2. amyf27's Avatar
    Loaners are supposed to be free next day shipping according to the Tmobile news site
    09-17-2016 05:26 PM
  3. jamesrick80's Avatar
    My local store gotten a few today but aren't allow to replace until the 21st, I already have a coral blue on hold for me ☺
    What state?
    09-17-2016 05:27 PM
  4. amyf27's Avatar
    I'd probably settle for blue coral, but I love the black. The silver though...it's too chromy
    09-17-2016 05:29 PM
  5. Ca_lvn's Avatar
    I'd probably settle for blue coral, but I love the black. The silver though...it's too chromy
    Settle for blue! Thats what I got no setteling here
    09-17-2016 05:31 PM
  6. jlczl's Avatar
    Settle for blue! Thats what I got no setteling here


    I'd probably settle for blue coral, but I love the black. The silver though...it's too chromy
    I have a blue coral now but would prefer the black, second choice silver but will be OK with blue if that's what I have to get.
    09-17-2016 05:33 PM
  7. Victor Hernandez Jr's Avatar
    What state?
    Brooklyn New York
    09-17-2016 05:58 PM
  8. Kilroy672's Avatar
    At this point it wouldn't arrive until the same day you can go in to a store and pick up a new Note so why bother?
    There was a confusion, I never got the original order EIP signature email, that's what order was cancelled not the one I should get next week. I'll keep the loaner for a week or so. I'll wait and see how the reports are with the replacements before I turn mine in.
    09-17-2016 06:01 PM
  9. jamesrick80's Avatar
    Brooklyn New York
    Wow...I'm in rochester ny area and the 5 or 6 stores here stated they had none or didn't even know when they were arriving.....
    09-17-2016 07:11 PM
  10. Dimas de Leon's Avatar
    I hope T-Force was right and the rep you spoke to is wrong. I live pretty far from a retail store and am currently working 6 days a week. There's no way I'm driving to a store on my one day off.
    I just chatted with T-Mobile, they are charging me for the loaner... any how, I asked the following, he said we could have the Note 7 shipped to our house, but who knows if that really is true.

    You: ok, well, i'll just wait then. So the 21st is when the new Note 7's arrive?
    Carleen S: Yes, that's correct! Most stock will be available at the store.
    You: is there a way to have the Note 7 mailed to my house, then i send the loaner and the defective Note 7 back via email? or maybe drop them off at the store?
    You: mail*
    Carleen S: Yes, it's possible to have it shipped to your address. You may call Note & Support Team for your order.
    You: ok, you have a number?
    Carleen S: It's 1-844-275-9309.
    You: thank you
    Carleen S: You're most welcome!
    09-17-2016 07:15 PM
  11. badMojo69's Avatar
    My local store gotten a few today but aren't allow to replace until the 21st, I already have a coral blue on hold for me ☺
    Dude you are confusing me. Didn't you just order an IP7+?
    09-17-2016 08:16 PM
  12. Nakrohtap's Avatar
    I have a blue coral now but would prefer the black, second choice silver but will be OK with blue if that's what I have to get.
    Why would you "have to get" a color you don't really want? Just so you don't have to wait an extra day or two? That's crazy. Get what you really want. You're paying for it. You can get any color you want.
    DudeThatsErin likes this.
    09-17-2016 09:06 PM
  13. EMGSM's Avatar
    I'd probably settle for blue coral, but I love the black. The silver though...it's too chromy
    Yeah I want my black back but if they don't have it I'd settle for a blue coral just cause I need my note & I'm tired of waiting.
    Mannym21 likes this.
    09-17-2016 09:16 PM
  14. Victor Hernandez Jr's Avatar
    Dude you are confusing me. Didn't you just order an IP7+?
    Still got my note 7, gonna try both devices
    amyf27 likes this.
    09-17-2016 10:37 PM
  15. Victor Hernandez Jr's Avatar
    Yeah I want my black back but if they don't have it I'd settle for a blue coral just cause I need my note & I'm tired of waiting.
    Is it confirm we can get a different color note 7 in store?
    09-17-2016 11:33 PM
  16. EMGSM's Avatar
    Is it confirm we can get a different color note 7 in store?
    Don't know.
    09-18-2016 12:12 AM
  17. amyf27's Avatar
    Still got my note 7, gonna try both devices
    If I could do that I'd love to lol.
    09-18-2016 04:51 AM
  18. amyf27's Avatar
    Don't know.
    I don't know either, but I went into my local store where I exchanged the recalled N7 last Saturday and talked to the manager who was actually quote intelligible and made some corrections to my.account that the guy doing good the exchange messed up. I didn't ask about the color, but I'm pretty sure I won't have any trouble getting one the day it comes in. This store said they have all their returned note 7 recalls and any left on the shelf before the recall, pulled and in the back room. They weren't told what to do with them yet.
    09-18-2016 04:53 AM
  19. Nakrohtap's Avatar
    I don't know either, but I went into my local store where I exchanged the recalled N7 last Saturday and talked to the manager who was actually quote intelligible and made some corrections to my.account that the guy doing good the exchange messed up. I didn't ask about the color, but I'm pretty sure I won't have any trouble getting one the day it comes in. This store said they have all their returned note 7 recalls and any left on the shelf before the recall, pulled and in the back room. They weren't told what to do with them yet.
    When you said you didn't ask about color, you weren't referring to your situation, correct?
    Since you already exchanged yours, you would be repurchasing, so you can get anything you want. Maybe I missed something here.
    09-18-2016 08:47 AM
  20. amyf27's Avatar
    Oh I don't know lol. I prefer the black that I turned in.
    09-18-2016 11:03 AM
  21. msm0511's Avatar
    Oh I don't know lol. I prefer the black that I turned in.
    After using the silver S7 Edge as my loaner, I'll only accept another black Note 7.
    lsmith9523 and Dimas de Leon like this.
    09-18-2016 11:11 AM
  22. amyf27's Avatar
    After using the silver S7 Edge as my loaner, I'll only accept another black Note 7.
    I was checking out the s7 edge but...keep thinking about the n7.
    09-18-2016 11:15 AM
  23. msm0511's Avatar
    I was checking out the s7 edge but...keep thinking about the n7.
    I don't really like the Edge very much. TouchWiz is much more cartoony. I know I could use a launcher, but that wouldn't change things like the settings menu. That along with the silver color I don't care for. The fingerprint sensor is also better on the Note.
    09-18-2016 11:25 AM
  24. amyf27's Avatar
    I don't really like the Edge very much. TouchWiz is much more cartoony. I know I could use a launcher, but that wouldn't change things like the settings menu. That along with the silver color I don't care for. The fingerprint sensor is also better on the Note.
    Hmm ok. And what did you mean by cartoony? In the store I changed the grid to 5x5 and the home.screen looked much better not as bubble like
    09-18-2016 11:35 AM
  25. msm0511's Avatar
    Hmm ok. And what did you mean by cartoony? In the store I changed the grid to 5x5 and the home.screen looked much better not as bubble like
    Some of the colors of the default apps, but mostly in stuff like the settings menu. It's just plain ugly compared to Grace UX that's on the Note.
    09-18-2016 12:21 PM
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