10-12-2016 12:45 PM
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  1. DudeThatsErin's Avatar
    That's unacceptable to be that clueless. I would think at least the manager would know this information. Then, if they choose, pass it down to the rest of their staff. Doesn't every company that deals with manufacturing or retail sales have some sort of advanced shipping notification?
    They should be able to look up when something is coming in.
    Best buy Mobile doesn't. Unfortunately. We find out what devices we are getting when they come in.
    09-19-2016 11:09 AM
  2. jamesrick80's Avatar
    So one tmobile will hold me one once they arrive and I was able to select my color....the others don't even have a hold list
    09-19-2016 11:31 AM
  3. amyf27's Avatar
    So one tmobile will hold me one once they arrive and I was able to select my color....the others don't even have a hold list
    I wasn't told that I was on a list, but two local stores I've been talking to said they'd let me know as soon as they're in. I'll probably hold my breath on that.
    09-19-2016 11:37 AM
  4. s0nic_201's Avatar
    i called a local T-Mobile store and the rep told me theyd be in by the 21st.
    09-19-2016 11:46 AM
  5. besweeet's Avatar
    i called a local T-Mobile store and the rep told me theyd be in by the 21st.
    Keyword: by, meaning they could get them today for all anyone knows.
    09-19-2016 11:55 AM
  6. jamesrick80's Avatar
    Every store I called today (6 stores) said they will have replacements in next few days
    09-19-2016 12:03 PM
  7. oldskoolstyle70's Avatar
    I've called around and same response here. I find it hard to believe tmo is the only carrier that hasn't got shipments yet. Guess it's easier for them to just keep everyone at bay with the 21st date.
    09-19-2016 12:17 PM
  8. amyf27's Avatar
    I called another local one by me and all they said was they are expecting a couple extra shipments over the next couple days and think they should have stop by Wednesday Thursday
    09-19-2016 12:19 PM
  9. boltsbearsjosh's Avatar
    I'm fine with Wednesday but if Wed comes and they still are acting like they don't know anything that's when I'm going to get upset.
    09-19-2016 12:27 PM
  10. atlas9171's Avatar
    Just called the T-Mobile store closest to me and they said there has been no official word on the replacements but they expect them later this week.
    09-19-2016 12:29 PM
  11. mikebear's Avatar
    Store by me gave a firm "Wednesday" like it was planned
    09-19-2016 12:35 PM
  12. besweeet's Avatar
    Just called the T-Mobile store closest to me and they said there has been no official word on the replacements but they expect them later this week.
    Samsung said otherwise.
    09-19-2016 12:36 PM
  13. atlas9171's Avatar
    Samsung said otherwise.
    Exactly my thought, but he may have meant T-Mobile has made no official word, which seems likely considering all the different stories people are getting.
    09-19-2016 12:37 PM
  14. boltsbearsjosh's Avatar
    Samsung said otherwise.
    I was told the same thing by 1 store and when I told them Samsung said so themselves she yelled at the other rep "he says samsung said Wednesday, have you heard anything?....no? Yeah sir we haven't heard anything from Samsung."

    Come on John Legere...time for some in store training I think.
    09-19-2016 12:38 PM
  15. Victor Hernandez Jr's Avatar
    I was told the same thing by 1 store and when I told them Samsung said so themselves she yelled at the other rep "he says samsung said Wednesday, have you heard anything?....no? Yeah sir we haven't heard anything from Samsung."

    Come on John Legere...time for some in store training I think.
    I have spoke to at least four TMobile stores over here in the New York area and all of them have told me the same information I could come in Wednesday swap in my device and pick any color I want
    09-19-2016 12:40 PM
  16. Nakrohtap's Avatar
    If everyone doesn't get stock by the 21st, this could really smell for Samsung. Was it just a coincidence the email came out the day before the iPhone went on sale? "Just hang on just a few more days. You'll get your phone. Don't look that way. You don't want that phone."
    09-19-2016 12:41 PM
  17. boltsbearsjosh's Avatar
    I have spoke to at least four TMobile stores over here in the New York area and all of them have told me the same information I could come in Wednesday swap in my device and pick any color I want
    That's good to hear. You are the only one reporting any sort of good news on this today.
    09-19-2016 12:43 PM
  18. boltsbearsjosh's Avatar
    If everyone doesn't get stock by the 21st, this could really smell for Samsung. Was it just a coincidence the email came out the day before the iPhone went on sale? "Just hang on just a few more days. You'll get your phone. Don't look that way. You don't want that phone."
    I'm gonna seriously doubt that had anything to do with it, I just think the store reps are completely clueless for the most part.
    09-19-2016 12:43 PM
  19. Victor Hernandez Jr's Avatar
    That's good to hear. You are the only one reporting any sort of good news on this today.
    Why what happened what is everybody else getting told I just got on the forum right now
    09-19-2016 12:47 PM
  20. EMGSM's Avatar
    TMO rep told me they will be in later this week and that there is no waiting list. He told me it will be first come first serve. This was about 5 min ago.
    09-19-2016 12:49 PM
  21. boltsbearsjosh's Avatar
    Why what happened what is everybody else getting told I just got on the forum right now
    Most of us have been told things like "we have no idea". Literally.
    09-19-2016 12:50 PM
  22. spridell's Avatar
    I can only imagine the chaos at T-mobile stores when someone brings their defective note 7 to return, their loaner S7 to return and then get the new Note 7.

    Hours upon hours it will take.

    (at least at my T-mo store because they are not the greatest)
    09-19-2016 12:50 PM
  23. Victor Hernandez Jr's Avatar
    Most of us have been told things like "we have no idea". Literally.
    I think if you haven't swapped out your Note 7 you'll be able to get a replacement pretty quick for those who have a loaner I really don't know what to tell you I don't know the procedure. But it was said before the loners were given to people it will be able to exchange it for the Note 7l when it came available
    09-19-2016 12:51 PM
  24. s0nic_201's Avatar
    We all have to be patient again. I held on to my note 7, as they suggested in the beginning. Honestly i wouldnt mind having to walk into a tmobile store as long as i can walk out with my Coral Blue precious.
    amyf27 likes this.
    09-19-2016 01:01 PM
  25. debdroid1a's Avatar
    If everyone doesn't get stock by the 21st, this could really smell for Samsung. Was it just a coincidence the email came out the day before the iPhone went on sale? "Just hang on just a few more days. You'll get your phone. Don't look that way. You don't want that phone."
    Well, it didn't work. Some went to "the phone that must not be named". I don't know if they'll change back, but some might.
    09-19-2016 01:01 PM
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