10-12-2016 12:45 PM
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  1. s0nic_201's Avatar
    we all need to show patience, we wont have any new info tonight, unless a miracle happenes but tomorrow is a new day.
    athenatp likes this.
    09-19-2016 06:54 PM
  2. anon(9785393)'s Avatar
    True Dat
    True Dat x 3.
    09-19-2016 06:58 PM
  3. anon(9785393)'s Avatar
    Holy Crap.

    Called a few local stores.

    1st Said November sometime... Uggg I even confirmed... Replacements in november... yes Sir... Chuckled and hung up.

    2nd Said he was Samsung Advocate for his store and they were told Shipped to the 21st And have them Thursday or Friday. Asked for a wait list and they said they will have a ton so should be no shortage. Said he would hold one for me if I call him Thursday.

    3rd Said Thursday or Friday

    4th Will be on the 21st. No Waitlist.


    SO we will see I guess
    This is one of the most frustrating consumer experiences of my life. Cannot wait for this debacle to be over.
    jamesrick80 and TheDonJ77 like this.
    09-19-2016 06:59 PM
  4. jamesrick80's Avatar
    Tmobile is treating there iPhone customers better than us....as soon as you call the voicebox first asks you are you looking to purchase the iphone....our phones are probably in the warehouse somewhere hanging around.....we have suffered
    09-19-2016 07:04 PM
  5. s0nic_201's Avatar
    This is one of the most frustrating consumer experiences of my life. Cannot wait for this debacle to be over.
    i do agree, it is frustrating but all things happen so a reason, better that this was caught earlier on and maybe well get something out of it like a super Note 7 or an even better Note 8.
    09-19-2016 07:05 PM
  6. oldskoolstyle70's Avatar
    Just got off the phone with tmo in Nashua, NH and the manager said they will be getting there's in tomorrow. Has the tracking numbers from UPS. Asked if any process in place and just that exchanges will be taken care of first and that they are get a bunch of them. And before anyone asks, exchanges is anyone currently with one or had a previous one and did the "loaner" program.
    09-19-2016 07:10 PM
  7. Paravoz's Avatar
    Called 2 stores an hour ago and one said 21 and 22nd and to call before I come in. The other said wednesday.
    09-19-2016 07:36 PM
  8. Dimas de Leon's Avatar
    I got a Note 7 silver and then exchanged it for a Note 7 black the day that came out at a different store from where I got the silver from. Not sure how they processed my Note 7 silver/black exchange but when I went to take back the Note 7 when I got my S7 Edge, they couldn't process the return because they couldn't find Note 7 exchange on their system. They told me my best bet would be to go to the actual store where I got the Note 7 black from, which is an hour away from me, and I won't be able to go until around 7PM on the supposed date they are coming out.
    09-19-2016 07:37 PM
  9. solotristan88's Avatar
    How do you know
    My buddy is a manager at one. He is holding 2 for me and my wife.
    09-19-2016 08:09 PM
  10. s0nic_201's Avatar
    My buddy is a manager at one. He is holding 2 for me and my wife.
    Does your buddy have any other info?
    09-19-2016 08:23 PM
  11. Way out west's Avatar
    Tmobile store in santa clarita, california said that they are expecting shipments later today or tomorrow, that i should call back again in a few hours.
    Which store told u this? Different answers abound
    lv2bsilly likes this.
    09-19-2016 08:30 PM
  12. Victor Hernandez Jr's Avatar
    Called 2 stores an hour ago and one said 21 and 22nd and to call before I come in. The other said wednesday.
    Attached Thumbnails T-Mobile Note 7 Recall Thread-1599.jpg  
    09-19-2016 08:50 PM
  13. Way out west's Avatar
    Ok, called 611 and a rep out of GA told me that I would have to return the loaner and the defective note 7 by mail with a shipping label she is going to send out. She also told me I could order the new note 7 by mail as soon as they have them....
    09-19-2016 08:54 PM
  14. Victor Hernandez Jr's Avatar
    Ok, called 611 and a rep out of GA told me that I would have to return the loaner and the defective note 7 by mail with a shipping label she is going to send out. She also told me I could order the new note 7 by mail as soon as they have them....
    Just called T-Mobile about an account question and ask again about the note 7 replacements and I was told customers will get receive a text message in the next few days on what's gonna happen if it's a instore exchange or mailed out to you. This is crazy everyone has a different answer... We should all email lerge
    09-19-2016 09:34 PM
  15. TheDonJ77's Avatar
    Called 3 stores in Maryland and got 3 different answers, got the wife a loaner S7E and she doesn't want to keep it, she wants her note back, lol. I just got her to switch from an iphone but she is fed up with how this whole thing was handled. Hopefully I can get some clarity on Wednesday
    09-19-2016 09:41 PM
  16. c921's Avatar
    I was told a few minutes ago that I have to call customer care and order a new note 7 on the 21st and then I will get a text or email message to pick it up in a store. It sounds promising because it saves you time to go and making sure it is available for pick up. I have yet to call customer care if its true. The 844 number gave me that info and she said they were just handed a report to tell customers that.

    I called 5 stores in my area (NY) and they are all clueless. One said on the 28th. 3 said we don't know and just hung up and the one near me said to check on the 21st. So we will see...

    Fyi, I bought mine online so Im nnot really sure why the rep told me that.
    09-19-2016 09:42 PM
  17. TheDonJ77's Avatar
    I was told a few minutes ago that I have to call customer care and order a new note 7 on the 21st and then I will get a text or email message to pick it up in a store. It sounds promising because it saves you time to go and making sure it is available for pick up. I have yet to call customer care if its true. The 844 number gave me that info and she said they were just handed a report to tell customers that.

    I called 5 stores in my area (NY) and they are all clueless. One said on the 28th. 3 said we don't know and just hung up and the one near me said to check on the 21st. So we will see...

    Fyi, I bought mine online so Im nnot really sure why the rep told me that.
    Yeah, that makes no sense, my wife got hers online too, so much misinformation, that could change tomorrow, smh
    09-19-2016 09:46 PM
  18. Nakrohtap's Avatar
    Their definition of replacements are them being the new version non-flammable phones. I think you were asking them if they were just for exchanges with your current Note7.
    I don't feel anyone should get preferential treatment because they hung onto theirs and got a loaner. If they have phones, they should sell them. Most people won't be lining up at the door for a replacement. Look how many people are still using theirs. Within days they should have plenty sitting there in stock for everyone, IMO.
    debdroid1a likes this.
    09-19-2016 09:51 PM
  19. Victor Hernandez Jr's Avatar
    Their definition of replacements are them being the new version non-flammable phones. I think you were asking them if they were just for exchanges with your current Note7.
    I don't feel anyone should get preferential treatment because they hung onto theirs and got a loaner. If they have phones, they should sell them. Most people won't be lining up at the door for a replacement. Look how many people are still using theirs. Within days they should have plenty sitting there in stock for everyone, IMO.
    They said brand new note 7s
    09-19-2016 10:04 PM
  20. c921's Avatar
    Was able to call customer care and they told me they are also selling not just replacing the note 7 in stores on the 21st.

    I see chaos lol!
    09-19-2016 10:10 PM
  21. mvsmith's Avatar
    Ok, called 611 and a rep out of GA told me that I would have to return the loaner and the defective note 7 by mail with a shipping label she is going to send out. She also told me I could order the new note 7 by mail as soon as they have them....
    Ugh these conflicting things we are told by reps just get better each day. I'm in GA too and called the 611 today and told the complete opposite. I was told there is no shipping process and I have to return loaner to store and pick up replacement note 7 at any store when they become available. I have a feeling the answer is going to change on the hour, representative, and day x_x
    09-19-2016 10:14 PM
  22. jdfry15's Avatar
    Was able to call customer care and they told me they are also selling not just replacing the note 7 in stores on the 21st.

    I see chaos lol!
    From a business standpoint I understand. They don't know how many people are going to come in any given day and ask for an exchange. In theory, everyone should have returned their phone or gotten a loaner phone. I sent mine back for full refund to see what apple released. Wasn't impressed and hopeful to purchase a new note on Wednesday. The entire process has not been handled the best, don't know if that is the carriers fault or samsungs fault or a little of both.
    09-19-2016 10:14 PM
  23. Nilo7's Avatar
    Called 3 stores in Maryland and got 3 different answers, got the wife a loaner S7E and she doesn't want to keep it, she wants her note back, lol. I just got her to switch from an iphone but she is fed up with how this whole thing was handled. Hopefully I can get some clarity on Wednesday
    Where in Maryland? Most of the places I've called said the 21st.
    09-19-2016 10:16 PM
  24. athenatp's Avatar
    Called TMobile this morning, they are still holding on to their shenanigan of 9/21....lol. First rep, they will be available on 9/21, 2nd rep we will receive shipment on 9/21, then I called the 611 number, I was told they will be able to mail them out, if I called on 9/21. Rep even promised to give me a call that day (I didn't ask), maybe it's because I told her, Samsung has said by the 21, not that it had to be on 9/21....I also told her that Best Buy, Att, Sprint and Sam's Club were handing them out already and it makes me have no confidence in Tmoible, if you guys can't keep up with even Sam's Club......lol. So let's see what happens, I would prefer they mail me out my phone.
    09-19-2016 10:17 PM
  25. TheDonJ77's Avatar
    Where in Maryland? Most of the places I've called said the 21st.
    2 stores in Montgomery County by my work and one in PG by my house.
    09-19-2016 10:20 PM
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