10-12-2016 12:45 PM
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  1. s0nic_201's Avatar
    I called 3 stores today and the store in town told me to call back in a hour or 2 so thats what i'll do. Hopefully i can reterieve my Coral Blue today. Anybody else have success stories?
    09-20-2016 09:20 AM
  2. mikef91's Avatar
    One thing I am learning is when it comes to stressful situations like this and iPhone pre-orders and launches T-Mobile is just flat out not good at all, total complete unpreparedness, left hand not knowing what the right hand is doing. Every store has a different answer. The only ones who seem to know what's going on is the customer service phone reps.

    And John Legere is too busy messing around with his slow cooker to pay attention to this lunacy.
    I've been with Verizon, AT&T and T-Mobile, and T-Mobile by far has the worst customer experience. The people they hire are those that Walmart rejected. It's awful, and no one has a clue as to what's going on. It's pretty sad when I walk into a store or talk to a rep on the phone and know more than they do. I never had a problem with AT&T, but I decided to leave to save a few bucks on my bill, but maybe the savings weren't worth the aggravation of dealing with idiots. And the T-Force people annoy me even more. I get tired of hearing how "awesome" I am or how "awesome" a phone is. Legere is a loud-mouth, pompous d-bag, and he can enjoy his slow-cooker Sundays.
    jamesrick80 likes this.
    09-20-2016 09:22 AM
  3. boltsbearsjosh's Avatar
    Either every T-Mobile store in the country is getting note 7's dumped on them today or they have had them for a few days now and are just giving us a gigantic middle finger.

    Seeing as how every other carrier seems to have already started replacements, My money is on the finger.
    09-20-2016 09:24 AM
  4. jamesrick80's Avatar
    Either every T-Mobile store in the country is getting note 7's dumped on them today or they have had them for a few days now and are just giving us a gigantic middle finger.

    Seeing as how every other carrier seems to have already started replacements, My money is on the finger.
    That's what I'm thinking.....one store told me last week they were waiting in the back until tmobile gave them approval to release and the next week they changed their story saying they are not in .....
    09-20-2016 09:26 AM
  5. s0nic_201's Avatar
    To be fair, we cant really blame T-Mobile or any carrier for that matter. None of them had plans or policies in place for a recall on this scale but i beat they will now. Samsung didnt make it any better by officially naming the 21st as the IT date.
    09-20-2016 09:28 AM
  6. Victor Hernandez Jr's Avatar
    I called 3 stores today and the store in town told me to call back in a hour or 2 so thats what i'll do. Hopefully i can reterieve my Coral Blue today. Anybody else have success stories?
    over here in New York supposedly there's a tmobile store holding me a coral blue for pickup tomorrow
    09-20-2016 09:28 AM
  7. msm0511's Avatar
    I've been with Verizon, AT&T and T-Mobile, and T-Mobile by far has the worst customer experience. The people they hire are those that Walmart rejected. It's awful, and no one has a clue as to what's going on. It's pretty sad when I walk into a store or talk to a rep on the phone and know more than they do. I never had a problem with AT&T, but I decided to leave to save a few bucks on my bill, but maybe the savings weren't worth the aggravation of dealing with idiots. And the T-Force people annoy me even more. I get tired of hearing how "awesome" I am or how "awesome" a phone is. Legere is a loud-mouth, pompous d-bag, and he can enjoy his slow-cooker Sundays.
    I'll agree with you on AT&T. I've had them since 2008, and sure there were some small headaches but nothing like this where you've got so many employees saying different things. I switched to T-Mo when the Note 7 went on preorder to lower my monthly bill, but I'm unsure if it was really worth it.

    I do get that this is a new situation with a world wide recall, but it seems that it could've been handled better. Maybe is Samsung's fault, maybe it's T-Mo's. All I know is this has been super annoying.
    09-20-2016 09:31 AM
  8. Nilo7's Avatar
    Great and love the name #GoBlue!!!
    Your original post is far back, but I called a couple Rockville stores and they said Thursday or Friday, whereas yesterday they said Tuesday or Wednesday.
    TheDonJ77 likes this.
    09-20-2016 09:38 AM
  9. boltsbearsjosh's Avatar
    The Att thread is full of people saying the att stores have them in now. Lol. The jokes on us, guys.
    09-20-2016 09:42 AM
  10. besweeet's Avatar
    Via https://www.reddit.com/r/GalaxyNote7...hey_will_ship/, people are calling T-Mobile to have them mailed a Note 7 replacement for delivery to homes or stores within 1-2 days.
    09-20-2016 09:42 AM
  11. TheDonJ77's Avatar
    Your original post is far back, but I called a couple Rockville stores and they said Thursday or Friday, whereas yesterday they said Tuesday or Wednesday.
    Thanks, I'm going into work at 2, I'm gonna swing by a few stores to see wassup
    09-20-2016 09:47 AM
  12. jamesrick80's Avatar
    Just placed my order over the phone...they are doing it as a warranty exchange and shipping it out next day delivery to your closest tmobile store.....call the 1844 number and you have to get the same color you had last
    TheDonJ77 likes this.
    09-20-2016 09:50 AM
  13. Victor Hernandez Jr's Avatar
    Via https://www.reddit.com/r/GalaxyNote7...hey_will_ship/, people are calling T-Mobile to have them mailed a Note 7 replacement for delivery to homes or stores within 1-2 days.
    I'm actually on hold right now with T-Mobile if this is successful and this is true I'll post
    09-20-2016 09:51 AM
  14. atlas9171's Avatar
    Anyone taking any bets on if they charge the $20 fee if we have to go into the store to make the exchange?
    09-20-2016 09:51 AM
  15. jamesrick80's Avatar
    Also just received a text message stating my exchange order is being processed....
    09-20-2016 09:52 AM
  16. Victor Hernandez Jr's Avatar
    Just placed my order over the phone...they are doing it as a warranty exchange and shipping it out next day delivery to your closest tmobile store.....call the 1844 number and you have to get the same color you had last
    What's the full number?
    09-20-2016 09:53 AM
  17. jamesrick80's Avatar
    T-Mobile Note 7 Recall Thread-screenshot_20160920-105321.png

    Here is the email sent after calling the 1844 number
    09-20-2016 09:53 AM
  18. jamesrick80's Avatar
    What's the full number?
    18442759309
    09-20-2016 09:55 AM
  19. msm0511's Avatar
    I just got off the phone with the 844 number. He tried to place the order, but it wouldn't process it. He said I'd have to wait until I got the text/email about replacements being available and call back.
    09-20-2016 09:58 AM
  20. Victor Hernandez Jr's Avatar
    18442759309
    Just got off the phone with somebody they told me they have no Replacements available and they will call me back in 72 hours I do not know what's going on this is getting so frustrating
    msm0511 likes this.
    09-20-2016 09:59 AM
  21. jamesrick80's Avatar
    Just got off the phone with somebody they told me they have no Replacements available and they will call me back in 72 hours I do not know what's going on this is getting so frustrating
    Wow I just sent you proof...they didn't say that to me
    09-20-2016 10:00 AM
  22. besweeet's Avatar
    If you were to order for in-store pickup, how would you pay for it? Over the phone or during pickup?
    09-20-2016 10:02 AM
  23. jamesrick80's Avatar
    Even if my device is not here tomorrow ...still going to a different tmobile store and trying to get a replacement lol...I really wanted blue but they said I have to keep black so we will see how tomorrow goes with this next day shipment and everything
    09-20-2016 10:03 AM
  24. jamesrick80's Avatar
    If you were to order for in-store pickup, how would you pay for it? Over the phone or during pickup?
    There is no paying..it's a warranty exchange from what the rep told me
    09-20-2016 10:04 AM
  25. besweeet's Avatar
    There is no paying..it's a warranty exchange from what the rep told me
    For me, I returned my original Note 7, and didn't get a loaner, so as far as T-Mobile is concerned, I'm probably a new sale.
    09-20-2016 10:06 AM
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