10-12-2016 12:45 PM
2,848 ... 7576777879 ...
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  1. jamesrick80's Avatar
    I just think everyone here should at least try to get through the 1844 number to avoid a process than can take 2 to 3 hours of waiting....I did not want to go through that sort of hassle which I had went through while getting my loaner.
    09-20-2016 12:51 PM
  2. s0nic_201's Avatar
    Currently im seeing to getting a refund on my down payment
    09-20-2016 12:59 PM
  3. laestrella's Avatar
    Did you get your new note 7?
    Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.
    amyf27 likes this.
    09-20-2016 01:15 PM
  4. Victor Hernandez Jr's Avatar
    Sounds like you have a free phone lol
    I got the same text a few days ago and I never returned my note 7, this is a nightmare lol 😁
    09-20-2016 01:17 PM
  5. s0nic_201's Avatar
    Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.
    Picture??
    09-20-2016 01:18 PM
  6. laestrella's Avatar
    Picture??
    Sure. Heading back to my office. Will snap some shortly.
    09-20-2016 01:18 PM
  7. jamesrick80's Avatar
    Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.
    If so...you are the only who has got their device replaced today...great job on your part but sad job on tmobile's part
    09-20-2016 01:19 PM
  8. irock1985's Avatar
    So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused
    09-20-2016 01:23 PM
  9. laestrella's Avatar
    If so...you are the only who has got their device replaced today...great job on your part but sad job on tmobile's part
    Oh wow. I'm definitely lucky because I called at least 5 other T-Mobile stores and they didn't have them. And it took me a while to get through to this one.
    09-20-2016 01:23 PM
  10. JessiLulu's Avatar
    I just called my local store in AL. They have a few left, but he said people have been coming in all day for them. My husband and I are about to go see if we can exchange ours.
    09-20-2016 01:23 PM
  11. jamesrick80's Avatar
    So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused
    Only those who returned the phone....sort of like a free gift to those who had got a loaner....
    09-20-2016 01:27 PM
  12. perithimus's Avatar
    I hope the people who had their down payment returned to their credit cards know that they have all fees waived tomorrow and they cannot charge you the tax/downpayment again...
    I was told on the 844 number that I would have to pay the down payment again since I returned my original and got refunded.
    09-20-2016 01:28 PM
  13. anon(782252)'s Avatar
    So is everyone getting their down payment back or just you all that actually returned the phone? I'm a little confused
    I ordered on the first day of pre-orders when T-mobile was requiring down payment for JOD. When I returned the phone, I got it refunded along with the 1 monthly payment that had been billed. Riding out my loaner until I can get replacement and since they stopped requiring down payment, I should be able to walk out of the store with new phone and new JOD contract.
    09-20-2016 01:28 PM
  14. jamesrick80's Avatar
    I was told on the 844 number that I would have to pay the down payment again since I returned my original and got refunded.
    It should be no fees whatsoever...and I have proof just in case they try to go against this.....did they email you with the replacement exchange confirmation...if so there are no fees
    amyf27 likes this.
    09-20-2016 01:31 PM
  15. Nygiants1991's Avatar
    Applied last night (early this morning[around 1am]) for the free VR and got the approval this morning
    09-20-2016 01:31 PM
  16. laestrella's Avatar
    Here are the pics if my exchanged note 7.



    debdroid1a likes this.
    09-20-2016 01:31 PM
  17. amyf27's Avatar
    It should be no fees whatsoever...and I have proof just in case they try to go against this.....did they email you with the replacement exchange confirmation...if so there are no fees
    I was told the same and that's one of the things my store is doing with the sku numbers to ensure nothing pops up due
    09-20-2016 01:33 PM
  18. boltsbearsjosh's Avatar
    Thats awesome. Good for you (non sarcastic), its about time someone here got some results.
    09-20-2016 01:33 PM
  19. amyf27's Avatar
    Pretty
    09-20-2016 01:33 PM
  20. laestrella's Avatar
    Thats awesome. Good for you (non sarcastic), its about time someone here got some results.
    Thanks. I think we all just want the nightmare to be over. I just need to get this loaner EIP off of my account now.
    amyf27 likes this.
    09-20-2016 01:35 PM
  21. s0nic_201's Avatar
    Blue Beauty .. Show us more
    09-20-2016 01:35 PM
  22. jlczl's Avatar
    Looks hot! I mean cool.
    09-20-2016 01:36 PM
  23. boltsbearsjosh's Avatar
    Thanks. I think we all just want the nightmare to be over. I just need to get this loaner EIP off of my account now.
    Give your mind a break for a couple of days now. Take care of that in a few days once all of this craziness is hopefully over. Glad you got your Note 7 again!
    amyf27 likes this.
    09-20-2016 01:36 PM
  24. laestrella's Avatar
    Give your mind a break for a couple of days now. Take care of that in a few days once all of this craziness is hopefully over. Glad you got your Note 7 again!
    Yea you're right. The store was nice enough to box it up. Going to drop it off at UPS when I leave work and then check in by the end of the week or next week.

    Right now I'm going to enjoy the crap out of this lovely little gem.
    s0nic_201 and amyf27 like this.
    09-20-2016 01:39 PM
  25. laestrella's Avatar
    And for anyone wondering I did not bring my box or any accessories. They took only the phone for the exchange.
    09-20-2016 01:40 PM
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