10-12-2016 12:45 PM
2,848 ... 7677787980 ...
tools
  1. lsmith9523's Avatar
    Attention ATL folks that might be interested,,, The T-Mobile store inside StoneCrest Mall has all colors of replacement Note 7's and are doing the exchanges now. I just returned from picking up my Blk Note 7 replacement. (Build date 9/3/16. Made in China) I hope this might help someone..
    amyf27, DBR509 and Nygiants1991 like this.
    09-20-2016 01:43 PM
  2. me23brown's Avatar
    Attention ATL folks that might be interested,,, The T-Mobile store inside StoneCrest Mall has all colors of replacement Note 7's and are doing the exchanges now. I just returned from picking up my Blk Note 7 replacement. (Build date 9/3/16. Made in China) I hope this might help someone..
    Thanks for the update. That's pretty far from my side of town but i'm thinking about it just to done with this whole process.
    09-20-2016 01:44 PM
  3. wookiee2cu's Avatar
    Willing to bet they don't start until tomorrow because they're manually updating sku numbers to make it go smoothly. There shouldn't be any fees associated
    If that's the case no biggie. Like I said the store is only about 3 miles from work and about 5 miles from home so won't be much time wasted if not. I doubt they are waiting until tomorrow to update the sku's since they have to do it manually so I would think they will be doing them today. So if I show up and they have them done then why not go ahead and do the exchange... especially if it's slow.
    amyf27 likes this.
    09-20-2016 01:46 PM
  4. Victor Hernandez Jr's Avatar
    If that's the case no biggie. Like I said the store is only about 3 miles from work and about 5 miles from home so won't be much time wasted if not. I doubt they are waiting until tomorrow to update the sku's since they have to do it manually so I would think they will be doing them today. So if I show up and they have them done then why not go ahead and do the exchange... especially if it's slow.
    Just spoke to a T-Mobile store in New York and they told me they just received an email from the higher-ups which said do not open do not exchange do not swap until further notice
    09-20-2016 01:47 PM
  5. besweeet's Avatar
    Store 1: Didn't get any in yet. Said a Samsung rep stopped by recently and said they may come in early next week or the week after...
    Store 2: Haven't gotten an official announcement yet, just kind of waiting for an official announcement.
    Store 3: Nobody answered. Didn't call back. (Watch this store actually have them available, lol...)
    Store 4: Supposed to be shipping them out starting this week, kind of check around some more.
    Store 5: Heard a little bit about the whole thing, but haven't gotten any stock yet.
    Store 6: Some stores have gotten (supposedly) them but nothing will start until tomorrow...
    Store 7: We're supposed to be getting some shipments, starting tomorrow probably.
    Store 8: We're starting to receive them tomorrow.
    Store 9: Not getting them until sometime in October...
    Store 10: Starting to "ship out" starting tomorrow. Matter of time until the stores get them. No official word on when they'll receive them.

    I'll just assume that tomorrow will be the day when most stores get their shipments and reps get all the official information about the whole thing.
    I might call for a round 2 later today seeing as some people are saying stores are getting them now.
    amyf27 likes this.
    09-20-2016 01:48 PM
  6. amyf27's Avatar
    If that's the case no biggie. Like I said the store is only about 3 miles from work and about 5 miles from home so won't be much time wasted if not. I doubt they are waiting until tomorrow to update the sku's since they have to do it manually so I would think they will be doing them today. So if I show up and they have them done then why not go ahead and do the exchange... especially if it's slow.
    Yea the one store is probably 4 miles from my work. Then there's one about 2 miles from home and a few in between. Long commute so it would be great to get one tonight but tomorrow is OK for me too
    09-20-2016 01:48 PM
  7. jamesrick80's Avatar
    Just spoke to a T-Mobile store in New York and they told me they just received an email from the higher-ups which said do not open do not exchange do not swap until further notice
    Just called a store here too and they said same...you would think they would try to get some people out of the way...tomorrow will be a mess
    09-20-2016 01:51 PM
  8. me23brown's Avatar
    Attention ATL folks that might be interested,,, The T-Mobile store inside StoneCrest Mall has all colors of replacement Note 7's and are doing the exchanges now. I just returned from picking up my Blk Note 7 replacement. (Build date 9/3/16. Made in China) I hope this might help someone..
    Ok I was thinking hard about it so I called and they said they didn't have any. I really don't get whats going on.
    09-20-2016 01:51 PM
  9. amyf27's Avatar
    Ok I was thinking hard about it so I called and they said they didn't have any. I really don't get whats going on.
    I'd imagine most stores should get their shipments in today so they have some ready for exchanges tomorrow.
    09-20-2016 01:52 PM
  10. Victor Hernandez Jr's Avatar
    Just called a store here too and they said same...you would think they would try to get some people out of the way...tomorrow will be a mess
    I'm gonna deal with instore better, customer reps on the phone are clueless and are no help! Definitely going to a new cell phone provider at the beginning of the year
    09-20-2016 01:57 PM
  11. Dhawk1202's Avatar
    So I just got mine swapped at the Mall of America in MN. I called around and they just got theirs in! While they were switching me up, the manager came out and said they need to stop any further sales of the device until further notice. She allowed mine and a guy that was also in there. She just said that it came in an email just that minute. The other guy that was in there was doing a JOD from Note 5 to Note 7. She did mention to him that he got lucky because all of the phones were supposed to be reserved for people doing the swap out. Oops!
    09-20-2016 01:58 PM
  12. jamesrick80's Avatar
    So I just got mine swapped at the Mall of America in MN. I called around and they just got theirs in! While they were switching me up, the manager came out and said they need to stop any further sales of the device until further notice. She allowed mine and a guy that was also in there. She just said that it came in an email just that minute. The other guy that was in there was doing a JOD from Note 5 to Note 7. She did mention to him that he got lucky because all of the phones were supposed to be reserved for people doing the swap out. Oops!
    And these are the kind of stories that will continue....people who are not even in for a replacement getting one anyways
    09-20-2016 02:00 PM
  13. amyf27's Avatar
    So I just got mine swapped at the Mall of America in MN. I called around and they just got theirs in! While they were switching me up, the manager came out and said they need to stop any further sales of the device until further notice. She allowed mine and a guy that was also in there. She just said that it came in an email just that minute. The other guy that was in there was doing a JOD from Note 5 to Note 7. She did mention to him that he got lucky because all of the phones were supposed to be reserved for people doing the swap out. Oops!
    Did you swap a loaner for Note 7 or n7 for n7. Did they say anything about fees taxes etc
    09-20-2016 02:02 PM
  14. Dhawk1202's Avatar
    And these are the kind of stories that will continue....people who are not even in for a replacement getting one anyways
    It did sound like in the email she received it stated that the phones were only for replacements. It seemed like this was the first they've heard of it.
    09-20-2016 02:03 PM
  15. Dhawk1202's Avatar
    Did you swap a loaner for Note 7 or n7 for n7. Did they say anything about fees taxes etc
    Yes. I had a loaner phone s7edge. No fees.
    09-20-2016 02:03 PM
  16. oldskoolstyle70's Avatar
    I'm just going to order my cases and wireless charger and wait for tomorrow. Atty this point, what one more day. I still think that there should be something more than the $25, but that's just my opinion.
    09-20-2016 02:03 PM
  17. s0nic_201's Avatar
    A rep on twitter told me that we would get a refund when we do the exchange in store
    09-20-2016 02:04 PM
  18. Victor Hernandez Jr's Avatar
    And these are the kind of stories that will continue....people who are not even in for a replacement getting one anyways
    This is ridiculous already and this is definitely not the person's fault for getting the phone that they're not supposed to I blame TMobile they have such horrible communication skills between phone reps instore reps and customers. As bad as they try to make the other carriers look they're not too far behind
    09-20-2016 02:04 PM
  19. mvsmith's Avatar
    Attention ATL folks that might be interested,,, The T-Mobile store inside StoneCrest Mall has all colors of replacement Note 7's and are doing the exchanges now. I just returned from picking up my Blk Note 7 replacement. (Build date 9/3/16. Made in China) I hope this might help someone..
    Thank you so much for the heads up appreciate that. Going to call lavista, tucker, and other areas in a few minutes. They said call after 3 so just giving them time to unload the trucks they said they are getting today. Sounding good so far
    09-20-2016 02:04 PM
  20. amyf27's Avatar
    Yes. I had a loaner phone s7edge. No fees.
    AWESOME.
    09-20-2016 02:05 PM
  21. Dhawk1202's Avatar
    The sad part is, this guy just randomly came in for a new phone 5 minutes after the shipment came in. Older gentleman. His timing was amazing... As was mine.
    amyf27 and jamesrick80 like this.
    09-20-2016 02:06 PM
  22. s0nic_201's Avatar
    Honestly i cant blame T-Mobile for poor communication, its like that at my job. Its really a matter of the reps reading the email and caring enough to be informed.
    09-20-2016 02:06 PM
  23. hasasimo's Avatar
    Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.
    You sure did. Reston was unfortunately too far away from my office to be able to go in the middle of the afternoon. They told you they weren't supposed to do it today?
    09-20-2016 02:11 PM
  24. bmonday's Avatar
    I called 2 stores today, just for grins:
    Store 1: "We don't have any in and from what I heard Samsung is delaying them, so we have no idea when we'll have any."
    Store 2: "We don't have any. You will need to go register through T-Mobile for a replacement, and then you will get an email with a link that will walk you through picking a store to pick up the replacement."
    09-20-2016 02:19 PM
  25. boltsbearsjosh's Avatar
    I called 2 stores today, just for grins:
    Store 1: "We don't have any in and from what I heard Samsung is delaying them, so we have no idea when we'll have any."
    Store 2: "We don't have any. You will need to go register through T-Mobile for a replacement, and then you will get an email with a link that will walk you through picking a store to pick up the replacement."
    My S7 Edge is looking more and more acceptable the more I read about these retail reps.
    09-20-2016 02:30 PM
2,848 ... 7677787980 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Verizon Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 3176
    Last Post: 10-12-2016, 12:39 PM
  3. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  4. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
LINK TO POST COPIED TO CLIPBOARD