10-12-2016 12:45 PM
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  1. atlas9171's Avatar
    Just called my local T-Mobile store and they said they can't do the replacements yet, there is an issue between Samsung and T-Mobile that is being sorted out. She said keep calling back and they'll let me know when they can do it.
    09-20-2016 02:34 PM
  2. JessiLulu's Avatar
    I just left my local T-Mobile. They said they do have them, but I was just a few minutes too late as they had just received the e-mail. She told me to try again tomorrow.
    09-20-2016 02:35 PM
  3. jlczl's Avatar
    Seeing some of the early manufacturing dates of these replacements some people are getting makes me wonder if it might be a better idea just to wait a few weeks and get something that was made longer after this was discovered assuming the QA was better once this blew out of proportion, no pun intended.
    09-20-2016 02:37 PM
  4. irock1985's Avatar
    Yes. I had a loaner phone s7edge. No fees.
    But.... Are you paying the higher cost per month that went with no down payment OR did you make out essentially getting a discounted phone?
    09-20-2016 02:43 PM
  5. laestrella's Avatar
    You sure did. Reston was unfortunately too far away from my office to be able to go in the middle of the afternoon. They told you they weren't supposed to do it today?
    Yes apparently their regional store manager contacted them (perhaps after seeing the exchange show up) and told them they weren't supposed to do any exchanges yet.
    09-20-2016 02:46 PM
  6. s0nic_201's Avatar
    Everybody has someething to say about how this was handled. What exactly do we want Carriers/Samsung to do?
    09-20-2016 02:47 PM
  7. boltsbearsjosh's Avatar
    Everybody has someething to say about how this was handled. What exactly do we want Carriers/Samsung to do?
    Be on the same page, like every other carrier seems to be at this point. You can't deny that.
    debdroid1a likes this.
    09-20-2016 02:49 PM
  8. jdfry15's Avatar
    Everybody has someething to say about how this was handled. What exactly do we want Carriers/Samsung to do?
    From a business standpoint whenever there is a crisis they need to get a plan, then get all their employees from customer care to twitter to store associates and get everyone on the same page. You don't want different messages being sent out from different departments. Some of this is on tmobile and a lot on Samsung, but when there is a problem tmobile needs to control the message.
    09-20-2016 02:54 PM
  9. DBR509's Avatar
    Yes I got it. Turns out they weren't supposed to exchange them today. I got lucky.
    What T-Mobile store location?
    09-20-2016 02:55 PM
  10. s0nic_201's Avatar
    Be on the same page, like every other carrier seems to be at this point. You can't deny that.
    We dont know that every other carrier is on the same page, all we know is that they are letting there customers walk in and exchange the device. For all we know, they could be selling to new walk ins as well and whose to say that once the supply is burnt they will be able to get another shipment quickly.
    09-20-2016 02:55 PM
  11. mvsmith's Avatar
    The storm is clearing up. In GA the tucker location they told me I have to get it ordered to my house through t-mobile. No other store said that. Lavista said they don't know (liars). Duluth, two atlanta locations said tomorrow. Mall Off Georgia/Buford said tomorrow too. Mcdonough said next week. I can't believe they said that. Stonecrest mall said they don't have any and will get them tomorrow. Said they haven't gotten any in yet.

    Only one place it seems in GA has it. Peachtree shopping center in Atlanta. They said they don't have alot in stock and she was cagey on telling me the colors they had. I asked if they had black and she said she they do. Although it seems like tomorrow, at least in Atlanta and North Atlanta, every t-mobile store will have them. A store in Duluth told me that "every" t-mobile will get them tomorrow. I asked if it was a corporate store and he told me they are.

    I don't know why every store has feigned or been unaware of what's going on but I had a feeling they would know what the do on the 21st and all signs seem to suggest that tomorrow every store will have it. Some will probably still lie or try to screw people over though.
    09-20-2016 02:57 PM
  12. spridell's Avatar
    On Twitter with T-mobile right now they just said that T-mobile is trying to sort out the exchange process.

    I have a feeling that all of the stores that got their shipments in were suppose to only give out the New Notes to people exchanging their defective ones. This kind of makes sense since I am sure Samsung wants all the defective units off the street ASAP. Thats probably what the email said to the stores.
    09-20-2016 03:01 PM
  13. jackjack1969's Avatar
    I just want to buy a phone. I couldn't upgrade till Sept 11. T-Mobile refused to bump my upgrade up a couple weeks ago I could originally buy the Note 7 so I could get the free sd card. Then phone gets recalled. iPhone pre orders start on Sept 9. T-Mobile still won't bump upgrade date so I can get one of those. So here I am with no chance of buying an iPhone 7 plus, and it seems I'm going to be forced to wait another week or two to get the note 7. With no free sd card. No promotional offer. No discount. I guess my money isn't any good.
    09-20-2016 03:01 PM
  14. LeoRex's Avatar
    On Twitter with T-mobile right now they just said that T-mobile is trying to sort out the exchange process.

    I have a feeling that all of the stores that got their shipments in were suppose to only give out the New Notes to people exchanging their defective ones. This kind of makes sense since I am sure Samsung wants all the defective units off the street ASAP. Thats probably what the email said to the stores.
    Yes.... that's how I view it. I called a few stores local to me and I got a bunch of different answers, but the ones that appeared to have a clue sort of gave me the impression that they had the phones, but they weren't allowed to release them until tomorrow, and even then they will only be given to customers with Note 7s in hand... if you returned your Note, you are going to have to wait in the back of the line until they go on sale again in October.

    Why not as soon as they came in the door? I can only assume that was to make sure corporate can give proper guidance to the stores that the units are for replacement only, not new sales.
    09-20-2016 03:07 PM
  15. boltsbearsjosh's Avatar
    Yes.... that's how I view it. I called a few stores local to me and I got a bunch of different answers, but the ones that appeared to have a clue sort of gave me the impression that they had the phones, but they weren't allowed to release them until tomorrow, and even then they will only be given to customers with Note 7s in hand... if you returned your Note, you are going to have to wait in the back of the line until they go on sale again in October.

    Why not as soon as they came in the door? I can only assume that was to make sure corporate can give proper guidance to the stores that the units are for replacement only, not new sales.
    What about us with loaners? If I have to wait until Oct then I'm out as far as the Note 7 is concerned.
    09-20-2016 03:13 PM
  16. lsmith9523's Avatar
    Dang, I apologize that happened to you. Honestly, I called and spoke with "Dre" . He told me to come on in and he would return my loaner and replace my Note 7. All went very smoothly with my loaner return and Note 7 replacement. He called customer support and verified some number and proper steps for my loaner.
    I just read that T-Mobile sent down some type of Email stating that all replacements should HALT until further notice. I am not sure if that might be the reason they stopped replacements this afternoon. Dre said I was his 6th replacement this afternoon.
    Ok I was thinking hard about it so I called and they said they didn't have any. I really don't get whats going on.
    09-20-2016 03:13 PM
  17. besweeet's Avatar
    I called a few stores local to me and I got a bunch of different answers, but the ones that appeared to have a clue sort of gave me the impression that they had the phones, but they weren't allowed to release them until tomorrow, and even then they will only be given to customers with Note 7s in hand... if you returned your Note, you are going to have to wait in the back of the line until they go on sale again in October.
    If that's true, then that's complete bull (as Legere would say). There was a global recall of the devices. Nobody should still have their original Note 7's, and for those who kept them (and especially kept using them), they are the ones who should be at the back of the line for not following instructions. Anyone who returned theirs (for a loaner or not) should be up front. I will raise hell over this entire thing in stores if there will be any problems.
    09-20-2016 03:14 PM
  18. amyf27's Avatar
    I was also told the same that having a loaner or the original N7 didn't matter. Fact was those that had a recalled Note 7 will get replacements at no chg
    09-20-2016 03:15 PM
  19. amyf27's Avatar
    I was also told the same that having a loaner or the original N7 didn't matter. Fact was those that had a recalled Note 7 will get replacements at no chg
    I have a lot of confidence in the local store rep I spoke with. He was very well informed as was the lady at the other local store. Seasoned pros.
    09-20-2016 03:15 PM
  20. perithimus's Avatar
    Yes.... that's how I view it. I called a few stores local to me and I got a bunch of different answers, but the ones that appeared to have a clue sort of gave me the impression that they had the phones, but they weren't allowed to release them until tomorrow, and even then they will only be given to customers with Note 7s in hand... if you returned your Note, you are going to have to wait in the back of the line until they go on sale again in October.

    Why not as soon as they came in the door? I can only assume that was to make sure corporate can give proper guidance to the stores that the units are for replacement only, not new sales.
    That would be unfortunate if the people who got priority world be the stubborn ones. I think they should also give priority to those who listened and did the return or exchange. I get it though.
    09-20-2016 03:16 PM
  21. amyf27's Avatar
    Well, we will see what happens tomorrow. Should prove an interesting day!
    09-20-2016 03:17 PM
  22. jamesrick80's Avatar
    Did most people get confirmation emails from the 1844 number...at least that gives some sense of comfort?
    09-20-2016 03:20 PM
  23. boltsbearsjosh's Avatar
    If that's true, then that's complete bull (as Legere would say). There was a global recall of the devices. Nobody should still have their original Note 7's, and for those who kept them (and especially kept using them), they are the ones who should be at the back of the line for not following instructions. Anyone who returned theirs (for a loaner or not) should be up front. I will raise hell over this entire thing in stores if there will be any problems.
    I'll be raising hell right behind you, bro.
    09-20-2016 03:20 PM
  24. anon(782252)'s Avatar
    I just called my closest store back and they confirmed the replacements are in but they couldn't do anything until tomorrow. He also said they are waiting on communication on how to handle it. I told him I had a loaner and he just said call back tomorrow at 10am if you can.
    09-20-2016 03:21 PM
  25. boltsbearsjosh's Avatar
    Did most people get confirmation emails from the 1844 number...at least that gives some sense of comfort?
    You don't even want to know what the supervisor from that number told me a little while ago regarding those orders.
    09-20-2016 03:22 PM
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