10-12-2016 12:45 PM
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  1. Blues Fan's Avatar
    They have to refund the difference in price. And I heard it's going to cost 650. Don't take me 100 % on that though. It's only a rumor on Reddit.
    WOW!! If this is a great device then hell yea I might jump on that if minus Spen it has the same or better specs such as 6gb of ram that is rumored and a better camera.

    I would think the phone will be out by Sept 30th deadline If it's not I will just get a refund or swap for Note 7.
    09-03-2016 01:18 PM
  2. Kelly Kearns's Avatar
    Just got back from my local T-Mobile store. They were very unsure about how to handle things and admitted that nothing official had been decided yet and that there was no set procedure in place. I was the first customer to try and return the Note 7.

    I told them things that I had read on T-Mobile's website (that I could return my phone even if i was outside the the 14 day window) and 2/3 of the employees said "no, that's wrong," but one of the employees got on the phone and called someone who said I could return it no matter what, and to ring it up as a "no receipt return." So they did this for me.

    I wanted to make sure that this wouldn't affect my JOD status, and that I'd still get my 2 jumps this year. They said "yes, you will." But once they had processed my transaction (swapping Note7 for S7Edge) it actually took me OFF of JOD. Yikes. They don't offer JOD anymore, so I was really worried about being able to get it back. They tried a few different ways to add JOD back, but it didn't work. Finally they did something, but said I would have to pay $20 upfront to get back on JOD, but that they would credit my account the $20 to zero it out.

    So, all in all, they were very helpful and nice, but it seems like there is still a lot of misinformation going around. So if you go to a T-Mobile and don't get the answers you want, talk to another salesperson in the store and/or have them call whomever it is they call when they need help.
    They need to get with their district manager because TMO has something official in place, from day 1.
    09-03-2016 01:18 PM
  3. Kelly Kearns's Avatar
    How will I know when the new one comes if they don't notify me? I guess by following this forum.
    You need to contact TMO and ask them what you need to do.
    09-03-2016 01:19 PM
  4. Kelly Kearns's Avatar
    Check your spam folder or bulk email folder. I use Gmail and got my conformation email in my bulk folder.

    Btw they give you until Sept. 30th if you want a refund or exchange it for a different phone. By that time the V20 should be out so you might want to keep that in mind instead of acting right away and refunding the device. I plan on getting a Note 7 again, but if the V20 somehow blows the Note out of the water I might go to the store and ask to swap it out but most likely I'm sticking with Note 7.

    Btw lets say if the V20 is $750, do they refund you the $100 difference in price since the Note 7 was $850 or are you SOL and it's an even exchange? That would suck. I'd make them throw in a spare battery and a Defender case to make the difference up.
    They refund you any difference in what you paid and what you buy. They can't charge you more for a new device than what it is.
    09-03-2016 01:20 PM
  5. hailsusy90's Avatar
    WOW!! If this is a great device then hell yea I might jump on that if minus Spen it has the same or better specs such as 6gb of ram that is rumored and a better camera.

    I would think the phone will be out by Sept 30th deadline If it's not I will just get a refund or swap for Note 7.
    If I like what I see on the release date which is September 6 I will return this phone and use the back up I bought until the V20 gets to T-Mobile.
    09-03-2016 01:20 PM
  6. crystinonfire's Avatar
    They need to get with their district manager because TMO has something official in place, from day 1.
    I tried to tell them that more or less. But I was trying to be really nice and patient so that they would give me what I wanted.

    One of the guys also said the phones in the US are not dangerous and there is only a problem with the overseas one. I asked him if he ever read android central and he said yes. So I don't get why he has no idea what he's talking about.
    Kelly Kearns and akin_t like this.
    09-03-2016 01:21 PM
  7. Kelly Kearns's Avatar
    I read somewhere the deadline is September 30, for T-Mobile customers to exchange their Note 7. That said, I think by law Samsung is required to repair the phone without forcing you to do so by a certain date. So what I'm thinking is while T-Mobile may stop honoring their exchange after September 30, you should still be able to send your phone to Samsung after that for repair/exchange. Keep in mind, there aren't much data out there about this yet, so much of what I'm saying is pure speculation.
    No law yet. This is a voluntary recall on Samsung's part, not an official one.

    Government is not involved with this.
    09-03-2016 01:22 PM
  8. Kelly Kearns's Avatar
    I tried to tell them that more or less. But I was trying to be really nice and patient so that they would give me what I wanted.

    One of the guys also said the phones in the US are not dangerous and there is only a problem with the overseas one. I asked him if he ever read android central and he said yes. So I don't get why he has no idea what he's talking about.
    That isn't what Samsung said either and neither does Samsung USA 😉 You should call him about this. Samsung USA is recalling all they sold..

    http://news.samsung.com/us/2016/09/0...-galaxy-note7/
    09-03-2016 01:24 PM
  9. Blues Fan's Avatar
    If I like what I see on the release date which is September 6 I will return this phone and use the back up I bought until the V20 gets to T-Mobile.
    I'm hoping the phone is out by the end of the week then or the following. Do you see the stores selling out of the V20 fast like they did for the Note 7 or only getting in a few v20s? I don't think it will be as popular as the Note 7 on release day.
    09-03-2016 01:31 PM
  10. hailsusy90's Avatar
    I'm hoping the phone is out by the end of the week then or the following. Do you see the stores selling out of the V20 fast like they did for the Note 7 or only getting in a few v20s? I don't think it will be as popular as the Note 7 on release day.
    I don't think so either. People aren't freaking out over it as much as the Note 7.
    09-03-2016 01:32 PM
  11. anon(782252)'s Avatar
    I'm hoping the phone is out by the end of the week then or the following. Do you see the stores selling out of the V20 fast like they did for the Note 7 or only getting in a few v20s? I don't think it will be as popular as the Note 7 on release day.
    It won't be anywhere close to as popular as the Note 7 and I think initial rumor was carrier launch around September 18.
    09-03-2016 01:36 PM
  12. Blues Fan's Avatar
    I don't think so either. People aren't freaking out over it as much as the Note 7.
    I agree. I have not seen much buzz for the V20 besides some of the usual tech sites. Amazon already has cases for it. I hope best Buy has the demo unit for display on Tue then so I can go **** around with it next week. If they do and I like it I might call Tmobile and see about them swapping it out for my Note 7. Gives me time to order a case on Amazon then and spare battery.

    How long is it usually after LG officially announces a new phone before stores get the display units?
    09-03-2016 01:36 PM
  13. hailsusy90's Avatar
    I agree. I have not seen much buzz for the V20 besides some of the usual tech sites. Amazon already has cases for it. I hope best Buy has the demo unit for display on Tue then so I can go **** around with it next week. If they do and I like it I might call Tmobile and see about them swapping it out for my Note 7. Gives me time to order a case on Amazon then and spare battery.

    How long is it usually after LG officially announces a new phone before stores get the display units?
    Not sure. The rumors say it will be available for preorder September 14 and will be in stores by September 23. Let's see if that's true.
    09-03-2016 01:38 PM
  14. Blues Fan's Avatar
    Not sure. The rumors say it will be available for preorder September 14 and will be in stores by September 23. Let's see if that's true.
    I hope so. That gives us plenty of time to research the specs more and early reviews. The current deadline to swap out for a new phone is Sept30th so that gives plenty of time to decide, plus imo they will extend the deadline though to return it.

    If by the 20th there is still no time table for the replacement Note 7s then I might pull the trigger on the V20.

    If I decide to swap it out for the V20 do you think I can have them ship it to me and refund the difference on my credit card and then ship them my old Note 7? When I asked about getting a replacement one they said I could keep my current Note 7 then when I get the new Note to simply send them the old one.

    I'd much rather do it via mail like I did with the Note 7 instead of dealing with the clueless reps at the store.
    09-03-2016 01:42 PM
  15. hailsusy90's Avatar
    I hope so. That gives us plenty of time to research the specs more and early reviews. The current deadline to swap out for a new phone is Sept30th so that gives plenty of time to decide, plus imo they will extend the deadline though to return it.

    If by the 20th there is still no time table for the replacement Note 7s then I might pull the trigger on the V20.

    If I decide to swap it out for the V20 do you think I can have them ship it to me and refund the difference on my credit card and then ship them my old Note 7? When I asked about getting a replacement one they said I could keep my current Note 7 then when I get the new Note to simply send them the old one.

    I'd much rather do it via mail like I did with the Note 7 instead of dealing with the clueless reps at the store.
    I'm not sure about the trade for the Note 7 and the V20 being done that way but maybe you can work something out with them since they're trying to accommodate us because of the recall.
    09-03-2016 01:51 PM
  16. Blues Fan's Avatar
    I'm not sure about the trade for the Note 7 and the V20 being done that way but maybe you can work something out with them since they're trying to accommodate us because of the recall.
    That's what I'm thinking too. I just figured if they're going to let me keep the Note 7 and send them in AFTER I get the new note 7 I don't see why they can do the same for the V20.

    If I go that route and have to go into the store can they put a note on my account when I call the 800 number just in case I get a jerk rep or store manager who says I can't exchange it for a V20 at the store level even though the website says you can?
    09-03-2016 01:54 PM
  17. hailsusy90's Avatar
    That's what I'm thinking too. I just figured if they're going to let me keep the Note 7 and send them in AFTER I get the new note 7 I don't see why they can do the same for the V20.

    If I go that route and have to go into the store can they put a note on my account when I call the 800 number just in case I get a jerk rep or store manager who says I can't exchange it for a V20 at the store level even though the website says you can?
    You can have them put a note on your account if you call. Also, show them what the website says to prove them wrong. It will be a hassle but they can't argue with what's in writing.
    09-03-2016 01:58 PM
  18. manni1to's Avatar
    Well. I guess if this isn't settled within a week or so I'll be getting the new iPhone. I definitely dont want to get stuck with a phone that is recalled!!
    09-03-2016 01:59 PM
  19. manni1to's Avatar
    Even though I love it.
    09-03-2016 01:59 PM
  20. hailsusy90's Avatar
    Well. I guess if this isn't settled within a week or so I'll be getting the new iPhone. I definitely dont want to get stuck with a phone that is recalled!!
    I don't think I could go with an iPhone even if I couldn't keep this one. I've tried them and they're just too boring.
    09-03-2016 01:59 PM
  21. Kelly Kearns's Avatar
    I hope so. That gives us plenty of time to research the specs more and early reviews. The current deadline to swap out for a new phone is Sept30th so that gives plenty of time to decide, plus imo they will extend the deadline though to return it.

    If by the 20th there is still no time table for the replacement Note 7s then I might pull the trigger on the V20.

    If I decide to swap it out for the V20 do you think I can have them ship it to me and refund the difference on my credit card and then ship them my old Note 7? When I asked about getting a replacement one they said I could keep my current Note 7 then when I get the new Note to simply send them the old one.

    I'd much rather do it via mail like I did with the Note 7 instead of dealing with the clueless reps at the store.
    At that time, the store reps won't be clueless.
    09-03-2016 02:29 PM
  22. Kelly Kearns's Avatar
    Well. I guess if this isn't settled within a week or so I'll be getting the new iPhone. I definitely dont want to get stuck with a phone that is recalled!!
    Your new phone won't be here in a week likely, but it is settled already.
    09-03-2016 02:29 PM
  23. Blues Fan's Avatar
    At that time, the store reps won't be clueless.
    Hope so. I was actually impressed the girl who picked up the phone at the store at least somewhat knew what was going on. The other problem I only have one store in my county and it's always super busy. I mean you might have to wait an hour versus taking 20 minutes at home to open the box and transfer everything. I can drive almost 40 miles north for more stores or 25-30 miles to my south.

    Lets say I got an Iphone 7plus, do you think stock will run low and stores will only get a few and they will be back ordered or since it's Iphone they will have a lot of stock?

    Also is there an app where you can transfer google contacts onto an Iphone from Android?
    09-03-2016 02:38 PM
  24. Thegreatone3's Avatar
    I wonder how they're going to figure out which store they're going to send us to for the exchange if we ordered over the phone or online. Closest proximity? The one that gets shipments first? There's about four different T-Mobile stores within five miles for me. Should be interesting.
    09-03-2016 02:41 PM
  25. dpham00's Avatar
    I don't know.. Samsung doesn't do warranty replacement for the US and doesn't have large US refurb sales. They are increasing that, but it it geared to international sales. Also the refurbs we can buy at carriers, don't come from Samsung. I always thought Samsung certified them, Samsung told me no they don't.
    But when they have a large number of devices... They aren't just going to throw them away... They might fix it and sell it cheap to a wholesaler...
    09-03-2016 02:42 PM
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