10-12-2016 12:45 PM
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  1. amyf27's Avatar
    Did most people get confirmation emails from the 1844 number...at least that gives some sense of comfort?
    I didn't get an email about it being in nor a text but I'm thinking those may be delayed anyways.
    09-20-2016 03:23 PM
  2. boltsbearsjosh's Avatar
    I didn't get an email about it being in nor a text but I'm thinking those may be delayed anyways.
    The supervisor told me they were "trying it out" earlier today and they stopped it because the orders aren't working. And I guess the ones that did the orders didn't go through. Or something like that. Idk. She was over happy sounding about it too.
    09-20-2016 03:26 PM
  3. amyf27's Avatar
    I walked into the one store the other day and he updated my.account and gave me paperwork in case I stopped at another store to do the pickup. I'm feeling pretty good about my chances for getting a replacement.
    09-20-2016 03:27 PM
  4. spridell's Avatar
    The problem is that since day 1 T-mobile was telling people to hold onto their defective units until new ones came in. Then shortly after they started the loaner program.

    So that is why I am thinking they will be sending out text messages or emails to everyone that still has their defective units telling them to go to your local store to pick up new unit. Get them off the street first.

    I think this is how it will play out.
    09-20-2016 03:35 PM
  5. boltsbearsjosh's Avatar
    The problem is that since day 1 T-mobile was telling people to hold onto their defective units until new ones came in. Then shortly after they started the loaner program.

    So that is why I am thinking they will be sending out text messages or emails to everyone that still has their defective units telling them to go to your local store to pick up new unit. Get them off the street first.

    I think this is how it will play out.
    Yeah but you can't tell people to exchange their Note 7 for an S7 Edge from one side of your mouth and then also tell people that you can get a loaner S7 Edge and swap out for Note 7 from the other, either.
    09-20-2016 03:40 PM
  6. spridell's Avatar
    Yeah but you can't tell people to exchange their Note 7 for an S7 Edge from one side of your mouth and then also tell people that you can get a loaner S7 Edge and swap out for Note 7 from the other, either.
    Or maybe the email they got today was you cant sell to new customers. Only people bringing in loaners and old Notes
    amyf27 likes this.
    09-20-2016 03:49 PM
  7. amyf27's Avatar
    Or maybe the email they got today was you cant sell to new customers. Only people bringing in loaners and old Notes
    That's what my local store told me.
    09-20-2016 03:50 PM
  8. alwilliam's Avatar
    I'm in central NJ, just called the corporate store that I go to and they confirmed they have received the replacements and will be available tomorrow. I'll be there as soon as they open.
    amyf27 likes this.
    09-20-2016 03:56 PM
  9. oldskoolstyle70's Avatar
    Did most people get confirmation emails from the 1844 number...at least that gives some sense of comfort?
    I spoke to 611 and I got a text with a order number saying they were processing my order.
    09-20-2016 03:57 PM
  10. amyf27's Avatar
    I spoke to 611 and I got a text with a order number saying they were processing my order.
    I never got a text.
    09-20-2016 03:58 PM
  11. amyf27's Avatar
    One local said they'd email me when the replacements are available for pickup. She said they got 9 in, all black and blue ones. Need to do the sku's.
    09-20-2016 03:58 PM
  12. Jerry Webb's Avatar
    Any word on what the process for damaged phones will be.
    09-20-2016 04:00 PM
  13. oldskoolstyle70's Avatar
    The problem is that since day 1 T-mobile was telling people to hold onto their defective units until new ones came in. Then shortly after they started the loaner program.

    So that is why I am thinking they will be sending out text messages or emails to everyone that still has their defective units telling them to go to your local store to pick up new unit. Get them off the street first.

    I think this is how it will play out.
    I have my original note plus the loaner. I switched back to my Note today before calling 611. May have helped with the warranty exchange process.
    09-20-2016 04:01 PM
  14. jamesrick80's Avatar
    You don't even want to know what the supervisor from that number told me a little while ago regarding those orders.
    This is just so messy.....if the orders are messed up....
    09-20-2016 04:07 PM
  15. jamesrick80's Avatar
    I never got a text.
    I got a text and email confirmation.....
    09-20-2016 04:07 PM
  16. spridell's Avatar
    Anyone else notice T-mobile has taken the Note 7 off its webpage. No longer available to purchase.

    That email stores got today had to say only exchanges allowed no new sales.
    09-20-2016 04:10 PM
  17. oldskoolstyle70's Avatar
    I never got a text.
    Here is what I got earlier today. Obviously crossed out the order number.
    09-20-2016 04:10 PM
  18. Almeuit's Avatar
    Anyone else notice T-mobile has taken the Note 7 off its webpage. No longer available to purchase.

    That email stores got today had to say only exchanges allowed no new sales.
    Yeah -- new sales are a no go right now. Samsung and them are trying to handle the exchanges first before allowing new buyers.
    09-20-2016 04:10 PM
  19. jamesrick80's Avatar
    I don't see how orders didn't go through unless you didn't receive a confirmation email and text message stating that your replacement device is being processed and that's it's shipping to the selected store
    09-20-2016 04:12 PM
  20. DBR509's Avatar
    Anyone else notice T-mobile has taken the Note 7 off its webpage. No longer available to purchase.

    That email stores got today had to say only exchanges allowed no new sales.
    You're probably getting bombarded with phone calls
    09-20-2016 04:13 PM
  21. jamesrick80's Avatar
    This is what I received T-Mobile Note 7 Recall Thread-screenshot_20160920-105321.pngT-Mobile Note 7 Recall Thread-screenshot_20160920-171538.png
    09-20-2016 04:16 PM
  22. s0nic_201's Avatar
    Has anybody recieved a tracking number?
    09-20-2016 04:21 PM
  23. jamesrick80's Avatar
    Has anybody recieved a tracking number?
    Hopefully some us receive tracking later on tonight.....it's gonna be more difficult since they are shipping these to the store
    09-20-2016 04:26 PM
  24. amyf27's Avatar
    What is weird is I literally just got off the phone with customer care . They started to tell me they had to send the phone to the store as an order for pickup but halfway through the process they said they just received an update for all people to go into the stores to do the exchange and that an order was not required this was like 3 minutes ago
    09-20-2016 04:26 PM
  25. debdroid1a's Avatar
    I just called a tmobile and said I never had a note 7, heard they were available and when could I get one and wanted to buy one, they said Wednesday. I said again I didn't have one and wanted to upgrade and he said come in Wednesday.
    DBR509 likes this.
    09-20-2016 04:29 PM
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