10-12-2016 12:45 PM
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  1. jamesrick80's Avatar
    I just spent the last hour at a Tmobile trying to get my replacement N7 only to be told they can't do start replacing them until tomorrow there was a line of people waiting for the N7 the guy said he would hold one for me so I cool with that.
    This is why I'm recommending people not to go to the stores until tomorrow...at least tomorrow you can't be denied unless they have no devices in stock
    09-20-2016 06:02 PM
  2. besweeet's Avatar
    Did you get a loaner phone?
    No, because I have an old Galaxy S4 that I'm fine with using in the meantime and I didn't want to risk any account-related issues with the loaner.
    09-20-2016 06:04 PM
  3. boltsbearsjosh's Avatar
    T-Mobile Note 7 Recall Thread-1474412754007.jpg for what it's worth...
    09-20-2016 06:06 PM
  4. jamesrick80's Avatar
    No, because I have an old Galaxy S4 that I'm fine with using in the meantime and I didn't want to risk any account-related issues with the loaner.
    The loaner was your best option for a placeholder otherwise did you at least make sure they placed notes in your account for another note 7
    09-20-2016 06:07 PM
  5. besweeet's Avatar
    The loaner was your best option for a placeholder otherwise did you at least make sure they placed notes in your account for another note 7
    I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.
    09-20-2016 06:08 PM
  6. jamesrick80's Avatar
    I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.
    Yeah those direct messages will certainly work as proof, bring them with you ......
    09-20-2016 06:09 PM
  7. Victor Hernandez Jr's Avatar
    I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.
    This has been such a headache from the start, now im told Becuase it's later in the day I won't be able to get the device shipped to my store until Friday and there's no changing of colors
    09-20-2016 06:10 PM
  8. Ronald Andrews's Avatar
    My tmobile has all colors so that's a good things
    09-20-2016 06:11 PM
  9. amyf27's Avatar
    Tonight I brought my son's S6 into the Tmobile store because it suddenly quit working they're doing a warranty exchange on it he will get a new one tomorrow I happen to ask about the note7 replacement and they also said that can be picked up tomorrow
    09-20-2016 06:12 PM
  10. Victor Hernandez Jr's Avatar
    My tmobile has all colors so that's a good things
    Customer call reps are so clueless, I'm gonna go into store and do the exchange
    09-20-2016 06:14 PM
  11. anon(782252)'s Avatar
    Verified my local store has phones in stock, no list, first come first serve, and I can get one since I have a loaner. I'll probably show up no later than 9:45 in case a line is forming.
    09-20-2016 06:22 PM
  12. Victor Hernandez Jr's Avatar
    Verified my local store has phones in stock, no list, first come first serve, and I can get one since I have a loaner. I'll probably show up no later than 9:45 in case a line is forming.
    Same here I'm gonna go after work tonight in the morning. I was told they have black and coral blue which I want that coral.. I dislike my onxy black
    09-20-2016 06:23 PM
  13. jackjack1969's Avatar
    Called 3 stores in St Louis. They have them in stock but all of them said they won't know until tomorrow if they can sell them outright or if they're for replacement only
    09-20-2016 06:25 PM
  14. Victor Hernandez Jr's Avatar
    Called 3 stores in St Louis. They have them in stock but all of them said they won't know until tomorrow if they can sell them outright out for replacement only
    Definitely not for sell
    09-20-2016 06:27 PM
  15. besweeet's Avatar
    I DM'ed this to @TMobile 45 minutes ago and have yet to receive a reply:
    As per the update on https://newsroom.t-mobile.com/news-a...te7-update.htm, it only seems to be speaking to Note 7 owners who neglected to return theirs as instructed by Samsung and the government. I returned mine for a refund with the intention of still getting one when replacement units are available. So for me, is that considered a new sale? Again, considering I had one already and still want a fixed unit, I should still be able to buy one in stores tomorrow, right?
    So close to just getting a OnePlus Three, even though I really like the Note 7. The 1+3 is the only device that comes close, thanks to having a bottom headphone jack and a front-facing fingerprint sensor.

    Given the below image, it says they will be available for "sale" on the 21st.

    http://i.imgur.com/MTr3AZi.jpg
    Their response:
    Yes, you will be able to get the new Note 7 in stores! If you received a temporary phone from the store, you can return that temporary phone you got from the store and all restocking fees would be waived as well. *AnthonyS
    09-20-2016 06:28 PM
  16. JessiLulu's Avatar
    Samsung Galaxy Note7 | Recall information about the Samsung Galaxy Note7 | T-Mobile

    It states in this update, that they will not be doing data transfers in store, do to CPSC safety guidelines..
    So what is the best alternative way to have our stuff switched over?
    09-20-2016 06:29 PM
  17. shaimere's Avatar


    All of you T-Mobile peeps are able to pick up replacements at all corporate and retail T-Mobile stores tomorrow 9/21
    09-20-2016 06:32 PM
  18. magia21's Avatar
    Definitely not for sell
    I'm at the store counter now. Going from black to blue. Smooth so far
    09-20-2016 06:32 PM
  19. NoteUt's Avatar
    I just backed up my Samsung and Google accounts. Everything should download one you sign into the new one.
    09-20-2016 06:41 PM
  20. THRILLHOUSE_ATX's Avatar
    I'm too busy this week to make it to a store, so just called the 844 number. They placed the replacement order. Currently on backorder, but I'll get a notification when it's ready for me to pick up. Which is fine with me, I have the S7E loaner which I like enough to use for a couple of extra days (even if i don't like it quite as much as the Note).
    09-20-2016 06:43 PM
  21. s0nic_201's Avatar
    Did anybody get stopped yet?
    09-20-2016 06:43 PM
  22. perrochingon's Avatar
    In case this helps anyone, I called the 844 number to see if I could order one and it went a lot smoother than I thought. Got a confirmation text a few minutes after the call saying an exchange was being processed and I would be notified when it was ready for pick up. I no longer have the note7 in hand. I did a jump on demand to a 7 edge with the expectation that I would jump back to the note 7 when available. Rep said it wasn't a problem at all. I'm guess she noticed in my account that I did in fact own a note 7 and I returned it due to the recall. Rep said it should be ready by tomorrow, Thursday at the latest.
    09-20-2016 06:53 PM
  23. fishmd's Avatar
    So all the stores by me stated they have not gotten any in as of yet, but at least all told me that they thought or hoped they would have them in their shipment tomorrow. Hum. Will see I guess.

    On another note, no pun intended, how is it that tmobile is already telling people the device is backordered. They didn't know how many they would need for the exchange to happen for all that they sold???
    jamesrick80 likes this.
    09-20-2016 06:55 PM
  24. spridell's Avatar
    So I just got off the phone with 844...


    The speial i got was, I asked to have one sent to store for me. He looked up my phone number and IMEI and said "no in your case you have to go to store and hope they have one in stock" he said it was case by case whatever that meant.

    He also said straight out "they are thinking it could be pretty chaotic in the store tomorrow" because they dont know how many people will rush to store since 80% of them are still out in the wild. He told me please be patient at the store as it might take a while.

    So yup as I predicted this is out of control.
    09-20-2016 06:55 PM
  25. boltsbearsjosh's Avatar
    I'm gonna be at my store between 9-9:15 tomorrow. They open at 10 and my town is pretty small so, I'm sure it won't be too crowded. I'll probably be the first one there. I have transcripts from T-Mobile chat, messages form T Force and multiple notations on my account from phone reps. I feel pretty confident that it should go as smooth as it can go. I'm not going to be picky on the color but my first choice would be black, then blue then whatever is available. So... Yeah. Wish me luck lol
    09-20-2016 07:00 PM
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