10-12-2016 12:45 PM
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  1. atlas9171's Avatar
    Looks like I'll be heading to the mall tomorrow to make an exchange. Hate that the closest store is at the mall but I'll be fine with it if the exchange goes smoothly.
    09-20-2016 07:06 PM
  2. Kilroy672's Avatar
    I got my loaner S7 Edge today. Am I still eligible to sign up for the current promotion for the free Gear VR? Even though this is a loaner? Will Samsung ever find out or do they care at this point? I don't want to fill it out to find out that they won't honor it because its a loaner and not a ligit purchase. Fill me in before I fill out the promotion before I have to send it back.
    09-20-2016 07:11 PM
  3. besweeet's Avatar
    I got my loaner S7 Edge today. Am I still eligible to sign up for the current promotion for the free Gear VR? Even though this is a loaner? Will Samsung ever find out or do they care at this point? I don't want to fill it out to find out that they won't honor it because its a loaner and not a ligit purchase. Fill me in before I fill out the promotion before I have to send it back.
    Doesn't look like the Gear VR promotion is active anymore: https://promos.samsungpromotions.com/galaxyoffer/

    It's currently showing the original Note 7 promotion.
    09-20-2016 07:13 PM
  4. jamesrick80's Avatar
    I got my loaner S7 Edge today. Am I still eligible to sign up for the current promotion for the free Gear VR? Even though this is a loaner? Will Samsung ever find out or do they care at this point? I don't want to fill it out to find out that they won't honor it because its a loaner and not a ligit purchase. Fill me in before I fill out the promotion before I have to send it back.
    Go ahead and fill out your form asap...you are eligible as long as you got a valid eip agreement...don't worry..I got approved for my loaner device as well for the 256 go microsd card...and it's preparing for shipping..
    09-20-2016 07:13 PM
  5. jamesrick80's Avatar
    So I just got off the phone with 844...


    The speial i got was, I asked to have one sent to store for me. He looked up my phone number and IMEI and said "no in your case you have to go to store and hope they have one in stock" he said it was case by case whatever that meant.

    He also said straight out "they are thinking it could be pretty chaotic in the store tomorrow" because they dont know how many people will rush to store since 80% of them are still out in the wild. He told me please be patient at the store as it might take a while.

    So yup as I predicted this is out of control.
    I can't believe he said that......smh
    09-20-2016 07:15 PM
  6. jamesrick80's Avatar
    Doesn't look like the Gear VR promotion is active anymore: https://promos.samsungpromotions.com/galaxyoffer/

    It's currently showing the original Note 7 promotion.
    Use this link https://samsungpromotions.com/ still valid...if you have the s7 or s7 edge.....
    09-20-2016 07:17 PM
  7. jackjack1969's Avatar
    Doesn't look like the Gear VR promotion is active anymore: https://promos.samsungpromotions.com/galaxyoffer/

    It's currently showing the original Note 7 promotion.
    The Note 7 promotion is no longer valid. It's only showing because people have until Sept 21 to claim the offer that expired on August 28
    09-20-2016 07:19 PM
  8. Way out west's Avatar
    For those in So Cal, Burbank TMO claims to have the new note 7 in stock
    lv2bsilly likes this.
    09-20-2016 07:31 PM
  9. fishmd's Avatar
    So I also called the 844 number just for fun.....wow. Not so fun. At first they were going to order the phone for me and get it sent to my local store. Then they realized that I had already done the return of my Note 7 for the loaner device, like I was told to do. And guess what, since I no longer have it, I can't get the exchange device. I have to wait till the device is available for resale.....Wow, this was totally against all that I was told by TM initially with this. Well all, enjoy your Note 7s tomorrow. Guess I can get one for another month! Unless I find a local store willing to sell me one.
    09-20-2016 07:33 PM
  10. jamesrick80's Avatar
    So I also called the 844 number just for fun.....wow. Not so fun. At first they were going to order the phone for me and get it sent to my local store. Then they realized that I had already done the return of my Note 7 for the loaner device, like I was told to do. And guess what, since I no longer have it, I can't get the exchange device. I have to wait till the device is available for resale.....Wow, this was totally against all that I was told by TM initially with this. Well all, enjoy your Note 7s tomorrow. Guess I can get one for another month! Unless I find a local store willing to sell me one.
    If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent
    09-20-2016 07:34 PM
  11. fishmd's Avatar
    If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent
    This was not a rep. I went above their head on this to the supervisor level. I did make sure that it was noted in my account that I have a "loaner" .

    The ONLY good thing is he told me I can keep my loaner on them for as long as I want to, just as long as it isn't a year, and is a reasonable time frame, and they won't charge me for it monthly.
    09-20-2016 07:39 PM
  12. jamesrick80's Avatar
    This was not a rep. I went above their head on this to the supervisor level. I did make sure that it was noted in my account that I have a "loaner" .

    The ONLY good thing is he told me I can keep my loaner on them for as long as I want to, just as long as it isn't a year, and is a reasonable time frame, and they won't charge me for it monthly.
    Several people including myself who have loaners have been able to get an exchange device ordered and we have returned our note 7......they have credited me refunds on my down payment for the note 7 and they credited me the tax on my loaner device as well....I have both a confirmation email and text message for my replacement device and the email calls it a replacement device and not a exchange........I will also not be paying any fees tomorrow or charged a down payment for my replacement device
    09-20-2016 07:40 PM
  13. boltsbearsjosh's Avatar
    If you have a loaner device you are eligible for a replacement...go into a different store tomorrow and get your note 7 and don't walk out without one...the reps are incompetent
    This. You might have to put your foot down but you won't be the only one.
    09-20-2016 07:41 PM
  14. boltsbearsjosh's Avatar
    I see a lawsuit coming out of this from a mile away just because they didn't even allow for loaners until after a lot of people had already exchanged their Note 7's, trying to do the right thing.
    09-20-2016 07:45 PM
  15. jamesrick80's Avatar
    09-20-2016 07:49 PM
  16. fishmd's Avatar
    Several people including myself who have loaners have been able to get an exchange device ordered and we have returned our note 7......they have credited me refunds on my down payment for the note 7 and they credited me the tax on my loaner device as well....I have both a confirmation email and text message for my replacement device and the email calls it a replacement device and not a exchange........I will also not be paying any fees tomorrow or charged a down payment for my replacement device
    Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.
    09-20-2016 07:55 PM
  17. Neotravy's Avatar
    On my way to pick up mine from Renton highlands in WA state.

    Edit - at the store now. They are Indeed doing replacements tonight. In line now.
    09-20-2016 07:57 PM
  18. boltsbearsjosh's Avatar
    Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.
    This is the problem. Just all around different answers. I wouldn't worry, just head to your store tomorrow and hopefully you'll be able to get your note 7. If they are rewarding the ones who didn't obey their recal with priority, that's screwy.
    09-20-2016 08:04 PM
  19. irock1985's Avatar
    I still have my G4 and my note 7 as instructed and just realized I'm getting charged the monthly fee for both devices? What should I be getting charged for the old phone, the new phone or neither?
    09-20-2016 08:06 PM
  20. jamesrick80's Avatar
    This is the problem. Just all around different answers. I wouldn't worry, just head to your store tomorrow and hopefully you'll be able to get your note 7. If they are rewarding the ones who didn't obey their recal with priority, that's screwy.
    Another logic to it is that some of us including myself are still within that 14 day period with our supposedly loaner devices... we had all rights to switch to another device if you were within the window even without this crazy replacement process....those who took their note 7 devices back in the beginning of the recall are the ones with the most issues
    09-20-2016 08:09 PM
  21. amyf27's Avatar
    Hum, well, will have to see. The supervisor seemed pretty set in exactly what he was supposed to say. He told me that without a Note 7 IMEI they can't even place an order in their system. I will have to wait for it to go on sale again....Then I can place a new order and turn in my "loaner" once I get that. These guys just can't get the process straight.
    I have a loaner. I will tell you how it goes tomorrow for me. I turned my recalled note 7 into the local store a week ago
    fishmd likes this.
    09-20-2016 08:12 PM
  22. boltsbearsjosh's Avatar
    Another logic to it is that some of us are still within that 14 day period with our supposedly loaner devices... we had all rights to switch to another device if you were within the window even without this crazy replacement process
    Yep, and in that case most of us will not be in that 14 day window if we have to wait until they go on sale again. If for some reason I don't get the note 7 tomorrow I'm just gonna keep the Edge and be done with it. I'm too tired to care anymore as it is but I'm gonna give it one good shot tomorrow for all the time I've put into it already.
    09-20-2016 08:12 PM
  23. jamesrick80's Avatar
    Yep, and in that case most of us will not be in that 14 day window if we have to wait until they go on sale again. If for some reason I don't get the note 7 tomorrow I'm just gonna keep the Edge and be done with it. I'm too tired to care anymore as it is but I'm gonna give it one good shot tomorrow for all the time I've put into it already.
    Did you at least secure a confirmation email for a replacement from the 1844 number...that will at least be your security/fallback for this situation
    09-20-2016 08:15 PM
  24. boltsbearsjosh's Avatar
    Did you at least secure a confirmation email for a replacement from the 1844 number...that will at least be your security/fallback for this situation
    No. I had no luck with the 844 number today. Just 4 different answers
    09-20-2016 08:16 PM
  25. amyf27's Avatar
    No. I had no luck with the 844 number today. Just 4 different answers
    When I called, they started an order then we're abruptly told customers just go to the local stores for the exchanges. .yeah local stores do have replacements in.
    09-20-2016 08:31 PM
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