10-12-2016 12:45 PM
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  1. Nakrohtap's Avatar
    I went to the store and they were completely clueless. No surprise. They said their manager wasn't allowing them to sell. So I called the 844 number again as a last ditch effort and low and behold they have my new Note 7 being shipped to the store now. Just got the text and email. So I'll have a to wait a couple more days I suppose but that's okay.
    So, it sounds like they are processing orders over the phone now? When I called last night, they made it sound like going to the store was my only option.
    09-21-2016 09:30 AM
  2. laestrella's Avatar
    The new one i got is very snappy....but I can see the battery life won't be the greatest. I'm already at 70% from just a morning meeting n text messages. Normally from 100% i would be barely at 85% with the supposedly bad one. It does take longer to charge even with a fast charger. Also the icon isnt turning green when fully charged, its still red on mine. N i let it sit there fod awhile.
    Did you do the update? You should receive an update from T-Mobile T-Mobile.
    athenatp likes this.
    09-21-2016 09:31 AM
  3. athenatp's Avatar
    I didnt get an update, but i will look for it on my phone.
    09-21-2016 09:32 AM
  4. jamesrick80's Avatar
    The new one I got is very snappy....but I can see the battery life won't be the greatest. I'm already at 70% from just a morning meeting n text messages. Normally from 100% I would be barely at 85% with the supposedly bad one. It does take longer to charge even with a fast charger. Also the icon isn't turning green when fully charged, it's still red on mine. N I let it sit there for awhile.
    Not enough time to actually determine battery life...give it a few days and a few charges before determining battery life. I notice it takes a few days for the note to settle down before you start seeing it's practical battery life.
    athenatp likes this.
    09-21-2016 09:34 AM
  5. laestrella's Avatar
    I didnt get an update, but i will look for it on my phone.
    Yes, manually check it should be there at least I got mine this morning.
    athenatp likes this.
    09-21-2016 09:35 AM
  6. msm0511's Avatar
    So, it sounds like they are processing orders over the phone now? When I called last night, they made it sound like going to the store was my only option.
    I called last night round midnight eastern and they ordered mine for in store pickup with no problem. At least not yet. I got the processing text and email, but nothing about shipping. I'm not sure I will since it's going to a store. Probably just a text/email once it's there.
    09-21-2016 09:35 AM
  7. jamesrick80's Avatar
    I called last night round midnight eastern and they ordered mine for in store pickup with no problem. At least not yet. I got the processing text and email, but nothing about shipping. I'm not sure I will since it's going to a store. Probably just a text/email once it's there.
    You can get tracking information from T-Mobile through twitter once you get a notice that it's shipped....that's what I did
    msm0511 likes this.
    09-21-2016 09:36 AM
  8. Stealthieone's Avatar
    Hearing the opposite, in the other forum a lot of people are saying the charge is very slow
    I never really look at how long it takes to charge..i was impressed how fast it went from 1 to 30%...but after that I went to sleep. 5hrs in and I'm at 81%
    09-21-2016 09:41 AM
  9. oldskoolstyle70's Avatar
    Still at the store in my area. They have no clue and the manager took the day off. I feel bad for these reps.
    09-21-2016 09:41 AM
  10. JessiLulu's Avatar
    I just left my local T-Mobile. Horrible experience. I walked in and simply said "We are here to exchange our Note 7s." The lady instantly got an attitude and said "We have not been given the okay and I am not going to lose my job over a few minutes." Excuse me.... I never asked you to lose your job. You could simply tell me you are not able to do so yet. I had never seen this lady in the store before so must be new. I wish I had gotten her name.... She said I should have called. I told her I assumed it would be okay considering the official press release. She told me "well, every carrier is different." I responded with "I understand, but this is the official T-Mobile release." She told me to call back at 12, but I told her no, that's okay, I will go to another store. Waiting on the other store to open in 15 minutes.
    athenatp likes this.
    09-21-2016 09:44 AM
  11. anon(782252)'s Avatar
    I've gotten the order processing text and email. I'm gonna call when it is delivered to the store.

    Good luck my friend. Let me know how it goes.
    Got here about 30 minutes early, the line has started. I'm 1st but couple other people just pulled up. Employees just walked in. They know they are in for long day.
    msm0511 likes this.
    09-21-2016 09:44 AM
  12. boltsbearsjosh's Avatar
    Still at the store in my area. They have no clue and the manager took the day off. I feel bad for these reps.
    Lol. Good luck. That's all I am gonna say.
    09-21-2016 09:44 AM
  13. spridell's Avatar
    So, it sounds like they are processing orders over the phone now? When I called last night, they made it sound like going to the store was my only option.
    Last night when I called the 844 number they told me only option I had to go into the store.

    I am going to call back now and tell them ship me one to the store. I am not going to wait there for hours for clueless workers
    09-21-2016 09:48 AM
  14. amyf27's Avatar
    One store told me they can't waive the down pmt and taxes. Other store contacting district manager about that and will call back. I have 2 other local stores to call - one store yesterday confirmed they can and will waive everything up front so anyone needing their replacement Note 7 can walk out with no cost up front
    09-21-2016 09:49 AM
  15. amyf27's Avatar
    One store told me they can't waive the down pmt and taxes. Other store contacting district manager about that and will call back. I have 2 other local stores to call - one store yesterday confirmed they can and will waive everything up front so anyone needing their replacement Note 7 can walk out with no cost up front
    I'm confirming this info before Stepping into any store, picking the store with the most updated info so it's a quicker smoother process
    09-21-2016 09:50 AM
  16. alexeisch's Avatar
    I called up the Downtown Minneapolis store and they had three new Note7's in but they were all blue (mine is silver). I called up the 844 number and had no issue getting through and was very quickly able to get my replacement sent out. I am excited to get my new Note7! I have the S7 Edge right now and really don't think the quality is even close to the Note7.....
    09-21-2016 09:50 AM
  17. msm0511's Avatar
    Got here about 30 minutes early, the line has started. I'm 1st but couple other people just pulled up. Employees just walked in. They know they are in for long day.
    Hopefully you'll get in and out fairly quickly and won't have any trouble on your flight.
    09-21-2016 09:51 AM
  18. anon(782252)'s Avatar
    09-21-2016 09:53 AM
  19. anon(782252)'s Avatar
    Hopefully you'll get in and out fairly quickly and won't have any trouble on your flight.
    If they give the same turn it off, no biggie. That's all they can really say anyway. Flying with a bunch of people so plenty to do.
    msm0511 likes this.
    09-21-2016 09:55 AM
  20. besweeet's Avatar
    Has anyone called stores that still don't have replacements?
    09-21-2016 10:00 AM
  21. Blues Fan's Avatar
    For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.
    09-21-2016 10:02 AM
  22. amyf27's Avatar
    For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.
    I returned my recalled N7 at a local store and got a Note 5 there as a loaner. This was on 9/10 and I had the refund (tax, down pmt) within the next 5 to 7 days I believe, credited back to my card.
    09-21-2016 10:05 AM
  23. anon(782252)'s Avatar
    Well this should be fun. They are having to call customer care and already hold times. Fun.
    09-21-2016 10:06 AM
  24. s0nic_201's Avatar
    Did anybody who got a replacement sent to thier local store recieve a pick up text yet?
    09-21-2016 10:08 AM
  25. amyf27's Avatar
    Well this should be fun. They are having to call customer care and already hold times. Fun.
    My one local store is calling his district manager as I told him the other local store said no up front costs to get the Note 7 . On break I'm going to call the other two local stores. Likely I'll be stopping at one after work instead of on break. Glad I called around otherwise would've wasted some time. If I can get it for zero due today I'm go I ng to do it that way lol
    09-21-2016 10:08 AM
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