10-12-2016 12:45 PM
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  1. spridell's Avatar
    The stores do not know what to do with the loaner phone as of right now
    09-21-2016 12:22 PM
  2. spridell's Avatar
    Be prepared to be at the store min of 1 hour
    09-21-2016 12:23 PM
  3. jamesrick80's Avatar
    It won't be credited if you return3d the recalled note 7 and got your refund from that already. In that case going in today is treated more like a new purchase.
    Well I won't be paying anything ...already confirmed with rep and I have evidence that all or any fees are waived....although I have returned my recalled note 7
    09-21-2016 12:24 PM
  4. wookiee2cu's Avatar
    I knew the whole loaner thing was going to cause issues which is EXACTLY why I never went for the loaner phone. Just seemed like adding a bad idea on top of a bad situation.
    Depends, I got a loaner but still have my Note 7. I was weary of trading it in for a loaner just because of the system getting messed up so I decided to keep my Note 7 and wait it out. Then they announced they were no longer doing loaners in store and you had to have one shipped to you. I figured that was a good options since I'd still have my Note 7 and they'd want to get it back as soon as possible. As good as the store reps intentions are, sometimes things get overlooked and creates a headache down the road. All in all, the T-Mobile reps that I have dealt with have been pretty good.
    09-21-2016 12:25 PM
  5. msm0511's Avatar
    Had to run some other errands after T-Mobile. Wasn't too bad once customer care picked up the phone. I was first in the door, rep was on hold with customer care for about 10 minutes to ask how to handle my loaner since I got it online. He had to mark some notes on it and then cancelled out that EIP on my account, scanned in Note 7 back on JOD and I was done.

    About 35 minutes total. Now the multi hour process of setting up new phone starts.

    Edit... Before I even got home I had system update, installed it, now have green battery indicator.
    Glad it was fairly painless for ya!

    I'm hoping by the time they get mine they'll have the loaner/Note 7 online part figured out. I ordered my original Note 7 over the phone, and got the loaner shipped.
    anon(782252) likes this.
    09-21-2016 12:26 PM
  6. wookiee2cu's Avatar
    The email I got from T-Mobile it stated they were not doing data transfers and to back up everything ahead of time. Maybe not everyone got the email or did get it but didn't notice the verbiage. I would think the only reason they are doing this is to try and speed things up and get people in and out as fast as possible.
    09-21-2016 12:29 PM
  7. msm0511's Avatar
    The email I got from T-Mobile it stated they were not doing data transfers and to back up everything ahead of time. Maybe not everyone got the email or did get it but didn't notice the verbiage. I would think the only reason they are doing this is to try and speed things up and get people in and out as fast as possible.
    I think it has to do with not wanting recalled Notes powered on in the store. Just a guess though. I'm thinking I'll factory reset the recalled Note and the loaner before I even go in. Just put my sim in an old phone before I leave to pick it up until my new Note gets activated.
    debdroid1a likes this.
    09-21-2016 12:32 PM
  8. ajb1965's Avatar
    I think it has to do with not wanting recalled Notes powered on in the store. Just a guess though. I'm thinking I'll factory reset the recalled Note and the loaner before I even go in. Just put my sim in an old phone before I leave to pick it up until my new Note gets activated.
    The email I received said it was due to CPSC recommendation
    09-21-2016 12:36 PM
  9. besweeet's Avatar
    Store 1: Still hasn't received any Note 7's today, but should later.
    Store 2: Have 3 left but they have a line. Don't know when they'll get more.
    Store 3: Received them, but they're all gone. Don't know when they'll get more.
    Store 4: 1 left (black), can't hold one for me. Might get more next week. (Will head to this one now.)
    Store 5: 2 left (blue). Don't know when they'll get more.
    Store 6: Doesn't know how many there are left. Put me on hold, followed by the call ending.
    Store 7: Has some, doesn't have a count, and there is a line.
    Store 8: Has some, doesn't have a count.
    Store 9: Still hasn't receive any Note 7's today, but should later today to be available tomorrow...
    Store 10: Line busy...
    Store 11: Kept ringing; no answer.
    Store 12: Still hasn't received any Note 7's today, but should later.
    Store 13: Has some, didn't mention how many, but enough to last 45 minutes...
    At "store 4." 4 people ahead in line. Don't know if they're here for a Note 7. All 3 reps are busy on the phone, presumably with CS. 1 rep says they have more Note 7's. Don't know the color. I'm only interested in black.
    At "store 4." 4 people ahead in line. Don't know if they're here for a Note 7. All 3 reps are busy on the phone, presumably with CS. 1 rep says they have more Note 7's. Don't know the color. I'm only interested in black.
    "Store 4" had zero issues. They even had a few additional Note 7's left after I got my black one. Since I did a full return a few weeks ago and didn't opt for a loaner, all they had to do was see that I previously had a Note 7 on my line. I also paid for the device in full this time instead of dealing with an EIP. So, here's a $920.11 photo:
    laestrella and debdroid1a like this.
    09-21-2016 12:38 PM
  10. ra535i's Avatar
    If it helps anyone, you can just dial 1-844-275-9309, and order your replacement if your local store does not have the color you want. In my scenario my wife and I both want black. (she's switching from silver). So i just called the number, placed the order and they're going to ship two phones to my local t-mobile and will send me tracking numbers. When the phone arrives at the store it will have our names on them. Then we'll just swing by and scoop them up.
    09-21-2016 12:38 PM
  11. anon(782252)'s Avatar
    Glad it was fairly painless for ya!

    I'm hoping by the time they get mine they'll have the loaner/Note 7 online part figured out. I ordered my original Note 7 over the phone, and got the loaner shipped.
    Thanks!

    It would of have been faster if they had just taken my word for how to do the return on the loaner. I even showed him and the supervisor the Twitter DM on how to do it. Customer care told him the same thing. Oh well, just a few extra minutes.

    The first 4 or 5 people in the door were for Note 7. By the time I left, there were probably 12-15 people there, doubtful all for Notes but they were getting busy.
    msm0511 likes this.
    09-21-2016 12:39 PM
  12. svtalex's Avatar
    I went to 2 local T-Mobile stores by me. The 1st did not have them yet, so they said come back by 3pm. I'm fine with that. Go to the 2nd one, the dude ask did I buy it from the this store, I said no. I said no, I pre ordered it, then he's like well u can't return it here!!!! I'm like WTF!!!! ๐Ÿ˜ˆ๐Ÿ˜ˆ. So I'm now calling best buy which is also not to far, sitting in my car. I'm waiting like 10 minutes nobody picks up. Will I'm in phone I see this big returning his note 7. I see the Samsung USB cable and plug and the original box!!!!!!!!๐Ÿ˜ˆ So I sent up they talking to long to get to me. I get there. They say they don't deal with T-Mobile ๐Ÿ˜ 
    09-21-2016 12:44 PM
  13. Nygiants1991's Avatar
    Jeez this is a mess. I called 10 stores and they either already sold out or only had blue left. It's not even 2pm yet. One store said they still cant sell them -___-...
    09-21-2016 12:44 PM
  14. DaBlackman619's Avatar
    Jeez this is a mess. I called 10 stores and they either already sold out or only had blue left. It's not even 2pm yet. One store said they still cant sell them -___-...
    So funny everyone wanted the Blue when it came out now everyone wants to jump on the Black band wagon now it's only Blue left.
    jdfry15, jlczl, athenatp and 1 others like this.
    09-21-2016 12:53 PM
  15. anon(782252)'s Avatar
    I went to 2 local T-Mobile stores by me. The 1st did not have them yet, so they said come back by 3pm. I'm fine with that. Go to the 2nd one, the dude ask did I buy it from the this store, I said no. I said no, I pre ordered it, then he's like well u can't return it here!!!! I'm like WTF!!!! ๐Ÿ˜ˆ๐Ÿ˜ˆ. So I'm now calling best buy which is also not to far, sitting in my car. I'm waiting like 10 minutes nobody picks up. Will I'm in phone I see this big returning his note 7. I see the Samsung USB cable and plug and the original box!!!!!!!!๐Ÿ˜ˆ So I sent up they talking to long to get to me. I get there. They say they don't deal with T-Mobile ๐Ÿ˜ 
    I'd report that second store to HQ because where you bought it doesn't matter unless they weren't a corporate store. I'd also walk back in there and ask for the manager.
    09-21-2016 12:58 PM
  16. jlczl's Avatar
    First two stores only had blue in their replacement shipments the third store had a couple of black so I raced there. 15 minutes is all it took trading in my Blue Note 7 and walking out with a black one. Next to me there was a guy who had a loaner device and they were giving him a hard time saying that they were not able to get the system to allow him to take the Note 7 for some reason.
    amyf27 likes this.
    09-21-2016 12:59 PM
  17. jamesrick80's Avatar
    At the store now getting my replacement...saw someone with blu and changed to blu instead of black
    09-21-2016 01:01 PM
  18. jamesrick80's Avatar
    I'm still texting on my loaner s7 edge while they are processing stuff...only one here at my store doing replacement after the other just left with his
    09-21-2016 01:01 PM
  19. stan23's Avatar
    Damn, I kinda sorted expected this mess today. Glad I was able to find a store to swap last night.

    The exchange was quick and easy, they just processed it as a warranty replacement.

    My only gripe was that they would not process the return for my loaner EIP phone. I called the 844 number, and they sent me a shipping label to send back the EIP phone. Small hassle.
    athenatp likes this.
    09-21-2016 01:07 PM
  20. boltsbearsjosh's Avatar
    Currently swapping out for a Coral Blue Note 7. Seeing the light at the end of the tunnel guys
    09-21-2016 01:07 PM
  21. perithimus's Avatar
    Since I returned my note 7 for a refund after instructed to do so, the only way to get one back is in a store? I may try the 844 number again. Also since I returned my note 7 shouldn't I get a refund for the monthly charge of the note 7 I have on my bill?
    09-21-2016 01:10 PM
  22. athenatp's Avatar
    I have the S7 Edge loaner still sitting in the box at home, I was not going to confuse the reps some more. So this morning I called and they already emailed a label for me to ship it back. I didn't even open it. Store rep never even saw that it was a loaner but the 611 customer service rep did see it.
    This is a complete mess. They should've had fixed this situation by now, specially that they weren't trying to give the phone before the 21st. 1-2 reps in the store just to do replacements, end of story. And they should've been able to order them as well to be shipped to the store for customers if they run out. I had to pull up my email from TMobile with the original amount of my pre-order Note 7, if not they would not have been able to my exchange since I did a pre-order and my original Note was shipped to me.
    09-21-2016 01:14 PM
  23. boltsbearsjosh's Avatar
    Since I returned my note 7 for a refund after instructed to do so, the only way to get one back is in a store? I may try the 844 number again. Also since I returned my note 7 shouldn't I get a refund for the monthly charge of the note 7 I have on my bill?
    Yes and yes. You can go through the 844 number now. I did this morning. But I found a store that actually knew that the heck was going on and got it done for me. But yeah you can go through the 844 number.
    09-21-2016 01:14 PM
  24. perithimus's Avatar
    Yes and yes. You can go through the 844 number now. I did this morning. But I found a store that actually knew that the heck was going on and got it done for me. But yeah you can go through the 844 number.
    Ok thanks. I also got an s7 edge when I returned my note 7 and it was treated as a new purchase. Will I have to return that in a store?
    09-21-2016 01:19 PM
  25. wookiee2cu's Avatar
    I went to 2 local T-Mobile stores by me. The 1st did not have them yet, so they said come back by 3pm. I'm fine with that. Go to the 2nd one, the dude ask did I buy it from the this store, I said no. I said no, I pre ordered it, then he's like well u can't return it here!!!! I'm like WTF!!!! . So I'm now calling best buy which is also not to far, sitting in my car. I'm waiting like 10 minutes nobody picks up. Will I'm in phone I see this big returning his note 7. I see the Samsung USB cable and plug and the original box!!!!!!!! So I sent up they talking to long to get to me. I get there. They say they don't deal with T-Mobile
    I saw another member post yesterday about going to Best Buy when they bought from a carrier and Best Buy told them they couldn't do it because the original sale is not in their system, it was in their carriers system.
    09-21-2016 01:21 PM
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