10-12-2016 12:45 PM
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  1. anon(782252)'s Avatar
    Has anyone exchanging at t-mobile gotten the $25 Samsung credit?
    If so how do they go about it, is it added to your bill, can you use it to purchase accessories, going to tmob later to try and get replacements.
    Should get it in 1 or 2 billing cycles onto your bill.
    jeffg9 likes this.
    09-21-2016 03:27 PM
  2. amyf27's Avatar
    I pay the down paint and tax on the replacement Note 7. I got a credit when I turned in the original note 7 and got the note 5 loaner for zero.
    09-21-2016 03:28 PM
  3. oldskoolstyle70's Avatar
    Ok. After finally setting up my new n7, I can give a quick rundown. Got there when the store opened. No one new anything. They tried to send me away because they only had enough inventory for what the store actually sold. Good thing I did the warranty replacement with 611 because as I was leaving (after almost 2 hours of discussions with the manager of the location on the phone) my phone arrived via UPS. so in all, three in-store associates, two store locations, 611, the 844 number, a store manager and TMO actual recall on the website, and DM messages from Twitter convos it was the UPS guy that saved the day. Guess who's going to be getting an email about this experience...
    lv2bsilly likes this.
    09-21-2016 03:29 PM
  4. ELAkid's Avatar
    Should get it in 1 or 2 billing cycles onto your bill.
    Thanks for the info
    09-21-2016 03:32 PM
  5. s0nic_201's Avatar
    I just got off the phone with UPS and its looking like tomorrow.
    09-21-2016 03:40 PM
  6. Nakrohtap's Avatar
    If it helps anyone, you can just dial 1-844-275-9309, and order your replacement if your local store does not have the color you want. In my scenario my wife and I both want black. (she's switching from silver). So i just called the number, placed the order and they're going to ship two phones to my local t-mobile and will send me tracking numbers. When the phone arrives at the store it will have our names on them. Then we'll just swing by and scoop them up.
    That's what we did as well. As far as the "swing by and scoop them up" part. It may not be that quick.
    They have to do all of the updating to your account and process any exchanges, if you have any.

    From what I have read lately, it doesn't look like you have a choice in most cases of changing colors. I know some have done it. But, as of today, they are processing them as warranty exchanges. So, whatever you had before is what you get now.
    09-21-2016 03:40 PM
  7. amyf27's Avatar
    I have my note seven I got the coral blue this time
    anon(782252) and s0nic_201 like this.
    09-21-2016 03:51 PM
  8. Andy Lam1's Avatar
    Do I need to give tmobile the box the old note 7 came in with charger and headphones etc etc?
    09-21-2016 03:52 PM
  9. Stealthieone's Avatar
    Do I need to give tmobile the box the old note 7 came in with charger and headphones etc etc?
    No
    09-21-2016 03:53 PM
  10. amyf27's Avatar
    All I had to give them was my note 5 loner I just have them throw away the note 5 Box
    09-21-2016 03:53 PM
  11. oldskoolstyle70's Avatar
    Do I need to give tmobile the box the old note 7 came in with charger and headphones etc etc?
    I just gave them the . Nothing else.
    09-21-2016 03:53 PM
  12. Andy Lam1's Avatar
    No
    Thanks dude
    09-21-2016 03:53 PM
  13. amyf27's Avatar
    I have my note seven I got the coral blue this time
    It would have only taken half an hour if their computer didn't decide to miss behave I ended up paying I think one twenty something which was just a tax and down payment which makes sense because I did get the refund on the original note seven down payment and tax
    09-21-2016 03:54 PM
  14. DaBlackman619's Avatar
    Has anyone had an issue changing their color of the note 7 ?
    09-21-2016 03:56 PM
  15. amyf27's Avatar
    Has anyone had an issue changing their color of the note 7 ?
    I'm fine with the coral blue
    562dope562 likes this.
    09-21-2016 04:00 PM
  16. Nakrohtap's Avatar
    Do I need to give tmobile the box the old note 7 came in with charger and headphones etc etc?
    When I turned ours in, I had to call my wife to bring up the boxes or else they wouldn't process the return.
    Maybe it's different now because they are treating it as a warranty exchange. What if you threw away the box??? You're just SOL?
    Makes no sense to me. Individual stores and their own house rules.
    09-21-2016 04:05 PM
  17. boltsbearsjosh's Avatar
    Guys! I got my Note 7 blue coral AND the rep got me back on Jump on Demand! T-Mobile in Ocala FL has my business for life, those guys know what they are doing!
    09-21-2016 04:08 PM
  18. boltsbearsjosh's Avatar
    I'm glad this is over, but now I'm so glad I was persistent and found a good rep that wanted to help. I got royally screwed by the rep that did my exchange for the Edge and this store totally fixed the problem, got me back on JOD and got me in a new Note 7. So happy and so glad I can finally enjoy my Note without worry. Hope everyone else finds success too!
    laestrella and jeffg9 like this.
    09-21-2016 04:11 PM
  19. jamesrick80's Avatar
    Should get it in 1 or 2 billing cycles onto your bill.
    I will request that 25.00 credit on twitter sometimes next week .....most likely they haven't placed that in the system...interesting never got the black note 7 that was shipped in my name to the store ....but changed my mind to the blue...they didn't even bring up the one that was actually shipped to their store and I have a tracking number for that one in my name stating it was delivered lol
    09-21-2016 04:16 PM
  20. JawjaBill's Avatar
    I have a corporate and a retail store within 5 miles of me and each other. Yesterday they didn't have a clue. Today the inventory they had on hand has been distributed.
    09-21-2016 04:26 PM
  21. jeffg9's Avatar
    Got my replacement. They only got blue coral's in. I prefer the black, but I was not waiting any longer than I had already. On the plus side they let me keep the headphones, charger and wire from the loaner S7E. Now I have 3 pair of headphones from the original, S7E and my new N7. Not a bad deal at all.
    09-21-2016 04:45 PM
  22. warrentaye's Avatar
    Been following the thread for a while, and would like help clearing up something. Basically anyone that returned their notes early and did not get another phone are screwed over on the new notes this week?
    562dope562 likes this.
    09-21-2016 04:58 PM
  23. jamesrick80's Avatar
    Been following the thread for a while, and would like help clearing up something. Basically anyone that returned their notes early and did not get another phone are screwed over on the new notes this week?
    Most likely since they are treating it as a exchange but if you get the right rep....you can get you a note 7 as a new purchase
    09-21-2016 04:59 PM
  24. LeoRex's Avatar
    Nobody should still have their original Note 7's, and for those who kept them (and especially kept using them), they are the ones who should be at the back of the line for not following instructions.
    I kept mine... Powered off, in its box, because I knew that replacements would get theirs first. I spoke to a few people at T-Mobile corp and they said that if I had a backup phone to use (wife had her S7) I should just keep the Note 7 and wait for replacement units.

    And sure enough... Walked into my local T-Mobile store today, where I swapped it out for a non-boombaboom one.
    09-21-2016 05:01 PM
  25. amyf27's Avatar
    Most likely since they are treating it as a exchange but if you get the right rep....you can get you a note 7 as a new purchase
    I returned my recalled note 7 on Sept 10 in store and got a note 5 loaner at that time. Today I brought my note 5 into a different local store and exchanged it for the note 7. They processed it like a return on the note 5 and new purchase note 7. I just paid tax and the 69 down because I got a $147 credit from the original recalled note 7 turn . I have a blue coral note 7 this time around and like.
    09-21-2016 05:08 PM
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