T mobile has been giving me the run around all day. Before going to the store I called and specifically aske d about getting a loaner until the new batch of n7 are available and he said it shouldn't be a problem. When I get there the manager said that they didn't give loaners out in store and i had to call 611. So I call 611, they tell me that policy just updated and that they could have a s7 shipped out next day as a loaner, the lady gave me another number to call in order to order my replacement, but when I call this number the lady on the other side has no clue what's going on and says that she couldn't send out a loaner and that I had to get one from the store.
With everything that is going on in I'm surprised t mobile let me walk out the store with it. They don't seem at all concerned. This was the second time I tried to get a loaner. The first when the recall was first started and the second today.