I think do what you want, no one here knows exact dates or outcomes of anything. We're all reading articles and talking to different Tmobile employees who give us different answers. We just share what we've learned on here. You seem to want someone to tell you exactly what to do, but no one here can do that. Call Tmobile and ask for help in your decision.
T-Mobile Note 7 Recall Thread
- Thread starter dpham00
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I think do what you want, no one here knows exact dates or outcomes of anything. We're all reading articles and talking to different Tmobile employees who give us different answers. We just share what we've learned on here. You seem to want someone to tell you exactly what to do, but no one here can do that. Call Tmobile and ask for help in your decision.
T-mobile stores say all kinds of random things... they are not involved with the CPSC and this is all in the CPSC's hands now.
No way that happens.
T-mobile wouldnt be going through all the trouble right now. THey would just be saying hold on a couple of more days.
This thing is going into October
Spoke to my local T-Mobile this morning, there's nothing stopping them from swapping our phones out when they get stock on the new Note 7s. He said he spoke to Samsung this morning and if they don't get them this week, likely next week.
Just got off with T-mobile to get my loaners s7 Edge
FYI:
They are all out of the Silver and only shipping out Gold Units now
Very very quick process by the way
Oh and the rep on the phone told me twice "make sure you keep your Note 7 powered off and in secure location"
FYI:
They are all out of the Silver and only shipping out Gold Units now
Very very quick process by the way
Oh and the rep on the phone told me twice "make sure you keep your Note 7 powered off and in secure location"
Lol when I ordered my loaner they were all out of black and gold, only shipping silver. I think they're just giving us what they have most of
boltsbearsjosh
Well-known member
I wish that I had known about the loaner program before I switched to S7E but I'll bet the way this fiasco has gone if I pitch a big enough fit when the Note comes back I'll be able to switch back to it pretty painlessly
lsmith9523
Well-known member
Yesterday a 844 number T-mobile rep told me that Samsung is saying end of Oct/ first of Nov before the Note 7 replacement are received. I had to call them back twice today and the other two reps mentioned to me the same time line. Of course, take that with a grain of salt for any Note 7 information seems to be scattered in all directions.
jlczl
Well-known member
If you drop it and break the screen you may be liable for having to fix that before you return it. I sure wouldn't risk it.
Blues Fan
Well-known member
So tmobile is running low on the Edge now? so I might just have to get all my money back then and wait.
Yeah, when I first called in around Noon yesterday they had Black, Silver and Gold. When I called back again in the evening to get my order done correctly, they only had silver left.
atlas9171
Well-known member
Blues Fan
Well-known member
Tmobile website only list silver and gold s7 edge. I guess black is out of stock. Is it possible I don't act fast enough I might have to return the Note 7 and just get a refund if there are no edge phones? I don't want to get burned on Sept 30 waiting for a Note 7 replacement and the return time turns out.
Anyone go into retail store and get a S7 Edge? I went in, they had no clue and wanted to call retail support..I didn't have time to deal with clueless reps. If I go back in to a different store, can I walk out with a S7 Edge?
sydneycooper1979
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Try contacting them and see. Either snag that or just return. I would do one of those to save yourself the headache.
I believe the only way to get a loaner phone is through the number as of the 11th.
I have dealt with t-mobile twice and both times I felt like I was talking with Michael from the office super frustrated, so I just decided to keep my note 7 I understand the risk and I accept responsibility in case anything happens, but I can't deal with t-mobile
Were you trying to return or what? I walked into a store and walked out 15 minutes later will all my money refunded to me. Quite painless.
athenatp
Well-known member
So I just got another T-Mobile update saying to return the Note for a complete refund and get any device of choice. Now this starting to get on my nerves.....I think I will get the Note 5 back, I was ok with it. That S7 edge is not looking that good to me is it better than the Note 5? What do u guys think? What's killing me is that now I have stuff on my 256 gb SD card that I won't transfer over to the Note 5 since it doesn't have extra storage....this is a real bummer.
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