T-Mobile Note 7 Recall Thread

[oldskoolstyle70]

When I was in twitter to tmo, they said the 21st will start exchanges for existing N7 folks and the 28th will "hopefully" start for new purchases.

 

[boltsbearsjosh]

When I was in twitter to tmo, they said the 21st will start exchanges for existing N7 folks and the 28th will "hopefully" start for new purchases.

I think this is going to be based on the store and location. Where I'm from, the only Tmobile store near me is a very slow, and they even said they haven't had hardly anyone come in to do a Note exchange/return. I imagine people will be able to find somewhere to do a purchase starting on Wednesday.

 

[besweeet]

When I was in twitter to tmo, they said the 21st will start exchanges for existing N7 folks and the 28th will "hopefully" start for new purchases.

By "exchanges," is that referring to people who opted to get a loaner? I outright returned mine with the intention of re-purchasing a Note 7. If I have to wait longer just because I returned my original (as obviously recommended by Samsung), that's when I'll get loud.

 

[amyf27]

I think this is going to be based on the store and location. Where I'm from, the only Tmobile store near me is a very slow, and they even said they haven't had hardly anyone come in to do a Note exchange/return. I imagine people will be able to find somewhere to do a purchase starting on Wednesday.

My local store has about 15 that they've had turned in they are also saying the 21st

 

[oldskoolstyle70]

By "exchanges," is that referring to people who opted to get a loaner? I outright returned mine with the intention of re-purchasing a Note 7. If I have to wait longer just because I returned my original (as obviously recommended by Samsung), that's when I'll get loud.

If you returned, just make sure there are notes on your account stating you would be eligible to get the replacement N7. I wouldn't count on the store being able to pull the phone history on your account to confirm you had one. Proactive before Wednesday will be the key. If you have twitter I would reach out to them there. Calling in mat be hit or miss depending on who is on the other end of the phone.

 

[Nakrohtap]

according to the rep i just spoke with, it was lushed back to the 28th now.

Samsung said the 21st.
I think someone would catch a lot of flack if they decided they were pushing their date back.

 

[Nakrohtap]

When I was in twitter to tmo, they said the 21st will start exchanges for existing N7 folks and the 28th will "hopefully" start for new purchases.

I have a a twitter message telling me that it would be the same date. I don't think they will sit on phones when they could sell them. Makes no sense to me.

 

[theshaz]

I stopped by the Tmo store at the Brandon, FL mall. And they are all saying the same "September 21st". So, until then, I will continue to enjoy owning THE MOST DANGEROUS PHONE IN THE WORLD!

I got the FREE 256GB card in the other day and have all my files backed up on it, so when I swap out, it should be pretty painless.

 

[boltsbearsjosh]

I have a T-Mobile chat transcript as well as T Force confirm that I will be able to do a swap from my Edge exchange back to the Note 7 on Wednesday so even if they reps at the store try to give me hell (which wouldn't surprise me at all) I think I have enough support to come out on top. The only real negative about T-Mobile is their store reps. I've had a few good ones but most are lousy and are just in it for themselves and their commission.

 

[besweeet]

I've had mixed experiences as well at both corporate-owned stores as well as third-party retailers. I've narrowed down which ones I avoid.

 

[Nakrohtap]

I have a T-Mobile chat transcript as well as T Force confirm that I will be able to do a swap from my Edge exchange back to the Note 7 on Wednesday so even if they reps at the store try to give me hell (which wouldn't surprise me at all) I think I have enough support to come out on top. The only real negative about T-Mobile is their store reps. I've had a few good ones but most are lousy and are just in it for themselves and their commission.

Agreed. Unless you get a manager, they're all pretty clueless to their procedures. Maybe I'll try to get someone on twitter on the 21st to just order one again. The reps in the store state that it's more difficult on them if you buy online, then try to get service in the stores. Now that I think about it, the only reason I even went to the retail store is because we were told to return their. If there is a next time, I think I'll take whatever option that keeps me out of their stores.

 

[Nakrohtap]

I got this response on 9/13. It even mentions the store will put me on a list. Ha! They don't have a list.

 

[boltsbearsjosh]

Agreed. Unless you get a manager, they're all pretty clueless to their procedures. Maybe I'll try to get someone on twitter on the 21st to just order one again. The reps in the store state that it's more difficult on them if you buy online, then try to get service in the stores. Now that I think about it, the only reason I even went to the retail store is because we were told to return their. If there is a next time, I think I'll take whatever option that keeps me out of their stores.

Tmobile imo kind of boxed themselves into a problem when they added the option to get a loaner S7 Edge several days AFTER they kept pressuring us to come in and just do a flat out exchange. It really doesn't seem fair that those (like me) that were proactive to participate in the recall potentially got a very short end of the stick here...so, I think a lot of stores will be making "exceptions" for customers who put their foot down...which is what I will be doing if I have to. Insert Rick Grimes "Ehhh...that deal's not gonna work for us."

 

[Nilo7]

Call me crazy, but didn't they take down the Note 7 page for the recall? Now it's up and you can order one.

Edit: Conversely, Verizon's Note 7 page says "temporarily out of stock"
http://www.t-mobile.com/cell-phones/samsung-galaxy-note7.html

 

[debdroid1a]

I got this response on 9/13. It even mentions the store will put me on a list. Ha! They don't have a list.

//uploads.tapatalk-cdn.com/20160918/84d1a99ea20e10b1cc2218916731bc47.jpg

Did you notice, he did a double talk. Said you'd be on a list, but on the last line that doing an exchange won't grant you a priory.

 

[Nakrohtap]

Did you notice, he did a double talk. Said you'd be on a list, but on the last line that doing an exchange won't grant you a priory.

No, there wasn't any double talk. I didn't copy my question. But, I was asking if any priority would be given to anyone exchanging over those who have already returned theirs. The list would be if I had exchanged it. However, no such list exists.

 

[debdroid1a]

No, there wasn't any double talk. I didn't copy my question. But, I was asking if any priority would be given to anyone exchanging over those who have already returned theirs. The list would be if I had exchanged it. However, no such list exists.

 

[boltsbearsjosh]

The way that I read this is that Tmobile is not going to be holding devices specifically for those that chose to hold onto their fire hazards until the new devices were released.

 

[debdroid1a]

The way that I read this is that Tmobile is not going to be holding devices specifically for those that chose to hold onto their fire hazards until the new devices were released.

That's how I'm reading it to. But it sounded like if you were replacing yours you're on a list. But I guess the list doesn't take priority. So I guess the list is just to know who is replacing theirs?

 

[amyf27]

I have a close contact at two local tmobile stores so hopefully I'll be able to get right in there when one is available.