T-Mobile Note 7 Recall Thread

[jdfry15]

Found the article, it looks like it was people who ordered through samsung.com directly, UPS & FedEx want nothing to do with it No US exchange program for Galaxy Note 7 units bought via Samsung.com

Sounds like a class action lawsuit waiting to happen. How stupid is samsung for this. Even if they can't be mailed back samsung should send them a phone and tell them to power down existing note 7 until further notice.

 

[wookiee2cu]

Anyone else have luck reserving with the 844 number?

I want to wait a little before I call so they get the bugs worked out.

Also anyone with a loaner did they tell you to bring that back also?

I just placed my order for the exchange and she stressed that I need to bring the loaner in with me (as well as my bad Note 7) in order to do the exchange. It was a quick call, verified my info, located the nearest store and said I'd be getting a text in a few minutes which I did. One cool thing she said is that if the store already has a black one (color I wanted) that hasn't been spoken for in the system (someone called the 844 number and placed an order for a black one as well to pick up at that store) then my name would be assigned to it in their system and I'll get a text when its available for pick up. She said if they don't have one that is not already spoken for then I will probably get it Thursday since they are overnight shipping but it was about 3:30 when I made the call so it may not go out today.

 

[wookiee2cu]

Agree and they should just be told to drop off the old Note 7 at their nearest carrier.

 

[athenatp]

I called my store said they had them only for customers doing exchanges, on my way. I'm in South Florida, Broward area.

 

[oldskoolstyle70]

All the Corp stores around me have them but won't do any exchanges until tomorrow. In new Hampshire.

 

[NoteUt]

Samsung Galaxy Note7 | Recall information about the Samsung Galaxy Note7 | T-Mobile

It states in this update, that they will not be doing data transfers in store, do to CPSC safety guidelines..

 

[jamesrick80]

The 1844 number is now officially telling people the phones are on back order and will be receiving more next week......

 

[besweeet]

I DM'ed this to @TMobile 45 minutes ago and have yet to receive a reply:

As per the update on https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm, it only seems to be speaking to Note 7 owners who neglected to return theirs as instructed by Samsung and the government. I returned mine for a refund with the intention of still getting one when replacement units are available. So for me, is that considered a new sale? Again, considering I had one already and still want a fixed unit, I should still be able to buy one in stores tomorrow, right?

So close to just getting a OnePlus Three, even though I really like the Note 7. The 1+3 is the only device that comes close, thanks to having a bottom headphone jack and a front-facing fingerprint sensor.

Given the below image, it says they will be available for "sale" on the 21st.

 

[Ronald Andrews]

I just spent the last hour at a Tmobile trying to get my replacement N7 only to be told they can't do start replacing them until tomorrow there was a line of people waiting for the N7 the guy said he would hold one for me so I cool with that.

 

[jamesrick80]

I DM'ed this to @TMobile 45 minutes ago and have yet to receive a reply:


So close to just getting a OnePlus Three, even though I really like the Note 7. The 1+3 is the only device that comes close, thanks to having a bottom headphone jack and a front-facing fingerprint sensor.

Did you get a loaner phone?

 

[jamesrick80]

I just spent the last hour at a Tmobile trying to get my replacement N7 only to be told they can't do start replacing them until tomorrow there was a line of people waiting for the N7 the guy said he would hold one for me so I cool with that.

This is why I'm recommending people not to go to the stores until tomorrow...at least tomorrow you can't be denied unless they have no devices in stock

 

[besweeet]

Did you get a loaner phone?

No, because I have an old Galaxy S4 that I'm fine with using in the meantime and I didn't want to risk any account-related issues with the loaner.

 

[boltsbearsjosh]

for what it's worth...

 

[jamesrick80]

No, because I have an old Galaxy S4 that I'm fine with using in the meantime and I didn't want to risk any account-related issues with the loaner.

The loaner was your best option for a placeholder otherwise did you at least make sure they placed notes in your account for another note 7

 

[besweeet]

The loaner was your best option for a placeholder otherwise did you at least make sure they placed notes in your account for another note 7

I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.

 

[jamesrick80]

I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.

Yeah those direct messages will certainly work as proof, bring them with you ......

 

[Victor Hernandez Jr]

I believe that there should be notes there. If not, I have old Twitter DM exchanges with @TMobile that should hopefully be enough proof.

This has been such a headache from the start, now im told Becuase it's later in the day I won't be able to get the device shipped to my store until Friday and there's no changing of colors

 

[Ronald Andrews]

My tmobile has all colors so that's a good things

 

[amyf27]

Tonight I brought my son's S6 into the Tmobile store because it suddenly quit working they're doing a warranty exchange on it he will get a new one tomorrow I happen to ask about the note7 replacement and they also said that can be picked up tomorrow

 

[Victor Hernandez Jr]

My tmobile has all colors so that's a good things

Customer call reps are so clueless, I'm gonna go into store and do the exchange