atlas9171
Well-known member
Nothing like waking up to an email saying my bill is ready and damn near having a heart attack seeing a bill for over $1000.00. Something tells me I'm going to be really frustrated when I call 611.
Nothing like waking up to an email saying my bill is ready and damn near having a heart attack seeing a bill for over $1000.00. Something tells me I'm going to be really frustrated when I call 611.
I'm just getting so frustrated, tried and mad about all this. They told us to call the 844 # to have it ships to store. OK. We did that. Now that the phone is at the store. I showed up, but I can't have my phone? What?! I really like n7 but t-mobile is not making it easy........so sad.
Yeah, something weird is happening at Tmo with the exchange process, some type of change.
Ordered a replacement N7 for my wife over the phone on Thursday. Suppose to arrive in the store on Friday. Well, no Tmo updates, no updates on my Tmo account and of course the replacement did not arrive at the store on Friday.
After calling again it seems shipping missed the cutoff for Thursday, didn't ship til Friday, no weekend deliveries so phone is scheduled to be delivered on Monday. Still no messages from Tmo or updates on my account status. Phone rep did text me the tracking number. Replacement N7 did arrive on Monday. Here is where it gets strange.
Go to the store, they find the replacement N7 and I step outside to wipe the old N7 while the rep finishes the paperwork. Not suppose to have the old N7's powered on in the stores in case they catch on fire! When I come back in the rep tells me they are not suppose to release the replacement for 24 hours, he will give me the phone, but, can I come back tomorrow after 24 hours to sign the paperwork!? Ahhhh!
Good news is my Tmo store is 10 minutes away from my house so tonight my wife and I will go back, sign the paperwork and then have Chipotle for dinner which is next door.
Something is going on with the exchanges........
Yeah, something weird is happening at Tmo with the exchange process, some type of change.
Ordered a replacement N7 for my wife over the phone on Thursday. Suppose to arrive in the store on Friday. Well, no Tmo updates, no updates on my Tmo account and of course the replacement did not arrive at the store on Friday.
After calling again it seems shipping missed the cutoff for Thursday, didn't ship til Friday, no weekend deliveries so phone is scheduled to be delivered on Monday. Still no messages from Tmo or updates on my account status. Phone rep did text me the tracking number. Replacement N7 did arrive on Monday. Here is where it gets strange.
Go to the store, they find the replacement N7 and I step outside to wipe the old N7 while the rep finishes the paperwork. Not suppose to have the old N7's powered on in the stores in case they catch on fire! When I come back in the rep tells me they are not suppose to release the replacement for 24 hours, he will give me the phone, but, can I come back tomorrow after 24 hours to sign the paperwork!? Ahhhh!
Good news is my Tmo store is 10 minutes away from my house so tonight my wife and I will go back, sign the paperwork and then have Chipotle for dinner which is next door.
Something is going on with the exchanges........
Same thing happened to me, ordered Tuesday, missed the UPS pick up so it shipped Wednesday. I got the UPS tracking number and it arrived Thursday, so I called and asked if it was there and they said yes and that I could go and pick it up. So I get there and the phone hasn't been updated in the system yet so they can't give it to me because they can't assign it to my account. Phone them Friday asking if the update happened overnight and they said not yet. Finally got a call later in the day that all was good and to come in. It took me about 15 minutes to get there after the call since they are right up the road from me and as soon as I walked in the door I got a text from T-Mobile that my phone was ready for pick up. So basically just wait until you get the text, that way you know all the updates are done in the system and they will release it to you.
I received a text from t-mobile saying that my N7 exchange order is reaady for pick up at my local store. But the store employee refused to give me the phone. She said a memo form corporate just came out saying to stop doing exchange for people who ordered replacement N7 over the phone like me. What the heck?! Is this true? Anyone else have this problem? I love the Note7, however all this bad battery by samsung, all this phone call to T-mobile, everyone from 611 the 844# and store employee telling me difference things every day. All this is crazy! I'm ready to just return the phone.
Thank you for taking the time to contact T-Mobile. Our warehouse has received the equipment. We have requested a refund for the payment made at the time of purchase.
Thank You,
Handset Order Research Department
T-Mobile USA, Inc.
I have a bit of an itch for a Note again though
LOL, I predict you will have a Note 7 by year end price slash or not.
Sorry some of you are still going through so much crap trying to get your replacements. It's been a mess for sure. If it's any consolation, I think you'll really love your replacement Note 7s once you have them. Battery life have been great on this device and the firmware has been fluid and nearly flawless. It looks, feels, and operates like the top flagship on the market.
Hope you guys get yours soon.
However I will NEVER pre order and be an early adopter again. I will wait a few weeks then buy it in store. I'm not going through this ordeal again, worrying about when my order ships and possibly a bad batch of phones like this time.