10-12-2016 12:42 PM
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  1. Bfalba3's Avatar
    And some people around my area are selling them almost brand new for $600-650
    09-03-2016 03:34 PM
  2. Kelly Kearns's Avatar
    No they won't! 724-656-2100 that's my local att stores number call them tell them you have a note 7 you bought 3rd party or private sale then come back and tell me what they say. They told me Theresa nothing they can do i have the phone call recorded
    Private sale is different. You need to be in touch with your seller. AT&T isn't responsible for that phone.
    09-03-2016 03:34 PM
  3. Bfalba3's Avatar
    He's 2.5 hours away and I domt have his number to contact him. The thing is it shouldn't matter where I loopgot it all that matters is I have 1 and they are being recalled. If I buy a car that someone has had for 2 years and there is a recall I take the car and get it fixed. It doesnt matter if I bought it for $100,000 or $100 all that matters is there's a recal
    blemoon42 likes this.
    09-03-2016 03:37 PM
  4. iDrummer3's Avatar
    Private sale is different. You need to be in touch with your seller. AT&T isn't responsible for that phone.
    I don't think ATT should be responsible for a privately sold phone. However, for a recall involving safety, Samsung should be the one to replace the phone for you. I don't think legal action will be required. A quick complaint with the BBB will do the trick and not cost you a lot of time or any money at all.
    09-03-2016 03:37 PM
  5. Kelly Kearns's Avatar
    He's 2.5 hours away and I domt have his number to contact him. The thing is it shouldn't matter where I loopgot it all that matters is I have 1 and they are being recalled. If I buy a car that someone has had for 2 years and there is a recall I take the car and get it fixed. It doesnt matter if I bought it for $100,000 or $100 all that matters is there's a recal
    This is a voluntary recall, not a government recall like cars.

    You are going to have to try and get high up at Samsung or AT&T. It will be difficult and I would ask for Executive Customer relations at Samsung.

    Is AT&T your carrier?
    09-03-2016 03:39 PM
  6. Bfalba3's Avatar
    Yes your 100℅ right it's a Samsung phone and they should be responsible but they are passing the buck saying the only plan in place is through the carriers. So I'm basically screwed
    09-03-2016 03:39 PM
  7. Bfalba3's Avatar
    Yes att is my carrier
    09-03-2016 03:43 PM
  8. Kelly Kearns's Avatar
    Yes att is my carrier
    Ok, here is something you can do.

    Call AT&T, ask for the retention department. Then ask for a supervisor. That is the department that is there to keep you as an AT&T customer.

    Tell them your situation. Ask them what they are going to do. If you have to, threaten to leave AT&T for another carrier. If you have Uverse, use pulling that to threaten also.
    ladyc0524 likes this.
    09-03-2016 03:45 PM
  9. Bfalba3's Avatar
    I have a Comcast business account and we have 11 lines with them and have been customers since it was Cingular. I'm going to call everyone Monday or Tuesday morning and try to get it taken care of
    09-03-2016 03:48 PM
  10. Kelly Kearns's Avatar
    I have a Comcast business account and we have 11 lines with them and have been customers since it was Cingular. I'm going to call everyone Monday or Tuesday morning and try to get it taken care of
    Call the retention department. They have a lot of authority.

    They are there today.
    Bfalba3 likes this.
    09-03-2016 03:49 PM
  11. ddown54's Avatar
    Took back both my note 7s today liked the phones pre ordered came 2 days late no problems with either. But why should I have to take it back receive 2 different phones go through all the process of getting different phones and then when note 7s become available do it all again plus waste all that time in ATT store. That is the only option. Instead got 2 iPhone 6 Plus phones less money tax back no worry only one trip to store. I pleaded with ATT to just send me 2 phones when they came in I'd ship back my 2 phones no dice they really have not thought this through from a customer service standpoint.
    09-03-2016 03:50 PM
  12. Kelly Kearns's Avatar
    Took back both my note 7s today liked the phones pre ordered came 2 days late no problems with either. But why should I have to take it back receive 2 different phones go through all the process of getting different phones and then when note 7s become available do it all again plus waste all that time in ATT store. That is the only option. Instead got 2 iPhone 6 Plus phones less money tax back no worry only one trip to store. I pleaded with ATT to just send me 2 phones when they came in I'd ship back my 2 phones no dice they really have not thought this through from a customer service standpoint.
    You didn't have to take them back today, you could have waited until the Note 7's came in.
    09-03-2016 03:55 PM
  13. Strong_Genetics's Avatar
    You didn't have to take them back today, you could have waited until the Note 7's came in.
    Thats what I'm doing...
    09-03-2016 03:58 PM
  14. naturecannon's Avatar
    All this would be so much easier it we just filed a claim online with Samsung, provided phone info, color etc... along with CC info. Then get a replacement sent in mail with 10 days to send back recall phone or your CC is charged. Just like the asurion insurance claims. Just think of all those used interim s7s and alike Samsung has to deal with now lol.
    JDfan3340, ladyc0524 and dstrauss like this.
    09-03-2016 04:11 PM
  15. naturecannon's Avatar
    By the way, night before the recal I filed a claim with asurion for a note 7 ( magically cracked screen and super hot device) BB wouldn't touch it. So asurion informs me the phones are out of stock and I would not be receiving a rellacement phone in 24hrs. I was as hot as my phone was, then come home from work to the recall info.
    09-03-2016 04:15 PM
  16. jimd1050's Avatar
    You didn't have to take them back today, you could have waited until the Note 7's came in.
    That's exactly what my AT&T Rep told me Kelly - she's actually going to grab the first new black phone that comes in, call me and we'll do the switch... I couldn't ask for better service!

    The only thing that could have been better is if Samsung could have kept track of which phones got which batteries by serial number - but with 2.5 million phones, GOOD LUCK with that DATABASE PROJECT!
    Kelly Kearns, nonie and ladyc0524 like this.
    09-03-2016 04:33 PM
  17. nonie's Avatar
    Call the retention department. They have a lot of authority.

    They are there today.
    Do the stores have a retention department?
    09-03-2016 04:37 PM
  18. Kelly Kearns's Avatar
    Do the stores have a retention department?
    No, you have to get that through 611. The retention department can tell a store what to do though.
    nonie likes this.
    09-03-2016 04:38 PM
  19. nonie's Avatar
    You didn't have to take them back today, you could have waited until the Note 7's came in.
    Thanks for clearing that point up.
    I plan on waiting till new ones and exchange mine.
    If I had of wanted a different one. Would have purchased it not the note 7 in the first place. 😉
    09-03-2016 04:40 PM
  20. nonie's Avatar
    No, you have to get that through 611. The retention department can tell a store what to do though.
    Ok thanks.
    Kelly Kearns likes this.
    09-03-2016 04:42 PM
  21. Jerry Hildenbrand's Avatar
    So Im charging my phone and pick it up to send a text as I see this spot on the screen start to appear. I instantly rip out the charger and wonder wtf is that. Now Im sure its coincidence but the question remains, wtf is that?

    I call samsung and try to request an exchange at which point they tell me to contact the carrier next week. Im back using my Active but figured someone here could explain if this is some type of leakage or what not.

    https://uploads.tapatalk-cdn.com/2016...e3b562cffc.jpg
    I know I'm a little late on this, but turn it off and let it sit for 5 minutes then smell your USB port.

    I'm serious. If your battery is leaking, the stuff it leaks will be brown and watery with gooey and even browner chunks in it. And it stinks like some sort of chemical mixed with that weird fecal smell you can get from brussell sprouts or boiled cabbage. You would be able to smell it. Don't smell it while it's turned on, because those fumes are also pretty caustic and your eyes and nose can burn like hell after being exposed to them.

    If it stinks, get rid of it right away.
    09-03-2016 04:56 PM
  22. TylerLV76's Avatar
    I know I'm a little late on this, but turn it off and let it sit for 5 minutes then smell your USB port.

    I'm serious. If your battery is leaking, the stuff it leaks will be brown and watery with gooey and even browner chunks in it. And it stinks like some sort of chemical mixed with that weird fecal smell you can get from brussell sprouts or boiled cabbage. You would be able to smell it. Don't smell it while it's turned on, because those fumes are also pretty caustic and your eyes and nose can burn like hell after being exposed to them.

    If it stinks, get rid of it right away.
    I turned it in this morning. It was the kcd screen failing btw. But thanks for the info.
    Jerry Hildenbrand likes this.
    09-03-2016 04:57 PM
  23. duke1231's Avatar
    Went to my ATT today ,and brought them my back shattered Note 7. Turned it in and got a brand new S7 Edge, until the new Note 7 comes in. If the S7 Edge had a type C connection port, I might have kept it.
    09-03-2016 05:05 PM
  24. TylerLV76's Avatar
    Went to my ATT today ,and brought them my back shattered Note 7. Turned it in and got a brand new S7 Edge, until the new Note 7 comes in. If the S7 Edge had a type C connection port, I might have kept it.
    Be very careful not to get any scratches on the edge or they wont take it back.
    duke1231 likes this.
    09-03-2016 05:06 PM
  25. duke1231's Avatar
    Yeah, I know lol! I bought a cheap case. I dodged a real bullet here,thanks Samsung, you did the right thing.
    09-03-2016 05:18 PM
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