10-12-2016 12:42 PM
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  1. Bfalba3's Avatar
    See they'll take back ones that can't even be used due to cracked screen and other broken ones but won't take back one in brand new condition because I didn't buy it from there lol wtf
    ladyc0524 likes this.
    09-03-2016 05:22 PM
  2. TylerLV76's Avatar
    See they'll take back ones that can't even be used due to cracked screen and other broken ones but won't take back one in brand new condition because I didn't buy it from there lol wtf
    On one hand I understand why they wont take back a best buy or other retailers device. They will eat the cost of the refund and or loaner phone up front and who knows how long itll take to be compensated for it.

    On the other hand it is technically their device and should be willing to honor the recall no matter where you bought it.

    There should have been a universal process to return and exchange these to avoid this mess.
    09-03-2016 05:26 PM
  3. Kelly Kearns's Avatar
    On one hand I understand why they wont take back a best buy or other retailers device. They will eat the cost of the refund and or loaner phone up front and who knows how long itll take to be compensated for it.

    On the other hand it is technically their device and should be willing to honor the recall no matter where you bought it.

    There should have been a universal process to return and exchange these to avoid this mess.
    Well this is a little different. It might have been a device they sold, he just didn't buy it from them.
    09-03-2016 05:30 PM
  4. TylerLV76's Avatar
    Youre right, I forgot this was a private sale. So many people having problems its hard to keep track lol. Private sales I bet will eventually go through Samsung wouldnt you think?
    09-03-2016 05:36 PM
  5. Kelly Kearns's Avatar
    Youre right, I forgot this was a private sale. So many people having problems its hard to keep track lol. Private sales I bet will eventually go through Samsung wouldnt you think?
    Something is going to have to be done and honestly, AT&T could handle an exchange. Now a refund is a different matter.

    AT&T is going to recoup money from Samsung for doing this so they really could handle all AT&T exchanges.

    One problem that may pop up.. Someone steals a phone, it is locked, they trade it in with no receipt and the thief just got a great new unlocked phone, free and clear.

    I don't see how that can be avoided though, unless the phone has been reported as stolen or lost.
    09-03-2016 05:40 PM
  6. Bfalba3's Avatar
    Its a att branded phone and was night at a att store just not by me or at my store
    09-03-2016 05:44 PM
  7. Kelly Kearns's Avatar
    Its a att branded phone and was night at a att store just not by me or at my store
    You might have to be more patient than most, for there to be a resolution eventually.

    If it comes down to it, maybe the seller can call and set something up.

    I think on the end Samsung will do something about this because there are a lot of phones sold individually, on Swappa, eBay, etc.
    09-03-2016 05:50 PM
  8. cleankutazn's Avatar
    I just returned my phone for a full refund. I already claimed the free 256gb card a week ago, I wonder if I would still get the card?
    justin1578 likes this.
    09-03-2016 05:53 PM
  9. TylerLV76's Avatar
    Ok just got a call from my business att Rep and heres how this is supposed to work.

    Those of us who returned our Note 7's for either a refund or a loaner phone will be receiving an email and text letting us know the new batch of Note 7's have been shipped to At&t distributors. At that point we can either check our local stores for available stock or call At&t directly and have them ship us a new phone at which point you will need to return the loaner. You will be set back up onto a next plan and be done. They will honor all BOGO deals for those who got the phones under a BOGO deal. People who returned their phones will take priority over any new sales and will be the first people notified of the new batches. They dont know how many phones they will get at a time so when you get the message you need to call asap.

    What he doesnt know is if the people who have not returned their devices will get the same text/email or not because they wont be flagged in the system as someone who returned their device. Again he doesnt have an answer on that side so thats on you if you dont return it.

    Last thing, he did confirm that any damages to the loaners will be the responsibility of you and they will either a)decline your upgrade to the Note 7 or bill you the full cost of the loaner.

    As for a timeline on when they will get the new batches, he doesnt know but seems to think it will be pretty quick.
    kazman12 likes this.
    09-03-2016 05:56 PM
  10. Jean Sagarese's Avatar
    got the S7 Edge and I cannot wait to get my Note 7 back, the new one cannot get here quick enough and I even had to go back to the AT&T shore I no longer deal with because where I purchased it was giving me grief.
    09-03-2016 05:57 PM
  11. Kelly Kearns's Avatar
    I just returned my phone for a full refund. I already claimed the free 256gb card a week ago, I wonder if I would still get the card?
    Yes you will.
    cleankutazn likes this.
    09-03-2016 05:58 PM
  12. anon(871934)'s Avatar
    He's 2.5 hours away and I domt have his number to contact him. The thing is it shouldn't matter where I loopgot it all that matters is I have 1 and they are being recalled. If I buy a car that someone has had for 2 years and there is a recall I take the car and get it fixed. It doesnt matter if I bought it for $100,000 or $100 all that matters is there's a recal
    Car titles are transferred and the government maintains records of the transfer. Totally different issue.
    09-03-2016 06:32 PM
  13. Bfalba3's Avatar
    Yes bit this is a global safety recall! All that should matter is I have a note not where I bought it from. But whatever of they don't accept my return then they don't but Monday I'll be calling consumer reports and the BBB. Along with as high up as I can at att and Samsung
    09-03-2016 06:37 PM
  14. Kelly Kearns's Avatar
    Car titles are transferred and the government maintains records of the transfer. Totally different issue.
    Also this recall is a Voluntary recall and the government isn't requiring this recall.
    09-03-2016 06:37 PM
  15. Bfalba3's Avatar
    This is not a exchange or a return this is a recall they are totally different. And Samsung manufactured this phone that's branded att so when there's any kind of recall the manufacturer has the responsibility of issuing new equipment period
    09-03-2016 06:39 PM
  16. Kelly Kearns's Avatar
    This is not a exchange or a return this is a recall they are totally different. And Samsung manufactured this phone that's branded att so when there's any kind of recall the manufacturer has the responsibility of issuing new equipment period
    It is not the recall you are thinking about. It is a voluntary recall, different thing.
    09-03-2016 06:42 PM
  17. Strong_Genetics's Avatar
    At&t is now letting is call for our replacements if we don't want to visit a store...I believe this is if you want to get a loaner sent to you....Still no system in place to get sign up for a new note 7 when it's released

    09-03-2016 06:48 PM
  18. TylerLV76's Avatar
    At&t is now letting is call for our replacements if we don't want to visit a store...I believe this is if you want to get a loaner sent to you....Still no system in place to get sign up for a new note 7 when it's released

    https://uploads.tapatalk-cdn.com/2016...dbfcaa0434.jpg
    This is how replacements are going to be handled....

    Those of us who returned our Note 7's for either a refund or a loaner phone will be receiving an email and text letting us know the new batch of Note 7's have been shipped to At&t distributors. At that point we can either check our local stores for available stock or call At&t directly and have them ship us a new phone at which point you will need to return the loaner. You will be set back up onto a next plan and be done. They will honor all BOGO deals for those who got the phones under a BOGO deal. People who returned their phones will take priority over any new sales and will be the first people notified of the new batches. They dont know how many phones they will get at a time so when you get the message you need to call asap.

    What he doesnt know is if the people who have not returned their devices will get the same text/email or not because they wont be flagged in the system as someone who returned their device. Again he doesnt have an answer on that side so thats on you if you dont return it.

    Last thing, he did confirm that any damages to the loaners will be the responsibility of you and they will either a)decline your upgrade to the Note 7 or bill you the full cost of the loaner.

    As for a timeline on when they will get the new batches, he doesnt know but seems to think it will be pretty quick.
    Strong_Genetics likes this.
    09-03-2016 06:50 PM
  19. Bfalba3's Avatar
    I haven't read 1 thing that says it's a voluntary recall except for canada. It says all note 7 are being recalled no matter what. And consumer reports was criticizing Samsung for not following standard procedure in the US and this is why. Like I said whatever I'll get it taken care of 1 way or another.
    09-03-2016 06:55 PM
  20. Strong_Genetics's Avatar
    This is how replacements are going to be handled....

    Those of us who returned our Note 7's for either a refund or a loaner phone will be receiving an email and text letting us know the new batch of Note 7's have been shipped to At&t distributors. At that point we can either check our local stores for available stock or call At&t directly and have them ship us a new phone at which point you will need to return the loaner. You will be set back up onto a next plan and be done. They will honor all BOGO deals for those who got the phones under a BOGO deal. People who returned their phones will take priority over any new sales and will be the first people notified of the new batches. They dont know how many phones they will get at a time so when you get the message you need to call asap.

    What he doesnt know is if the people who have not returned their devices will get the same text/email or not because they wont be flagged in the system as someone who returned their device. Again he doesnt have an answer on that side so thats on you if you dont return it.

    Last thing, he did confirm that any damages to the loaners will be the responsibility of you and they will either a)decline your upgrade to the Note 7 or bill you the full cost of the loaner.

    As for a timeline on when they will get the new batches, he doesnt know but seems to think it will be pretty quick.
    Well i will be keeping a eye on these forums everyday so i will just keep my Note and wait until they come back ....i got a text from att when the recall happened so they know i own one...Hopefully I will get the next text...and with this recall I dont think new customers will be busting down
    the doors for the note 7 .. New batch is basically ours for the taking after this mess lol
    09-03-2016 06:56 PM
  21. Kelly Kearns's Avatar
    I haven't read 1 thing that says it's a voluntary recall except for canada. It says all note 7 are being recalled no matter what. And consumer reports was criticizing Samsung for not following standard procedure in the US and this is why. Like I said whatever I'll get it taken care of 1 way or another.
    They announced it in Korea.

    Did our US government issue any statement of a recall?

    Did the Korean government issue a recall?

    The key here is Samsung did the recall, that is what makes it a voluntary recall. Being voluntary or not has nothing to do with the consumer, but the company.

    If you read that about Canada.. Did you read my post addressing that also?
    09-03-2016 07:02 PM
  22. bobxxz's Avatar
    Can I wait until AT&T have the new Note 7 in stock so I can exchange it directly? I do not want another phone while waiting for new note 7. My current Note 7 works fine.
    nonie and hummingbirdhill like this.
    09-03-2016 07:58 PM
  23. Kelly Kearns's Avatar
    Can I wait until AT&T have the new Note 7 in stock so I can exchange it directly? I do not want another phone while waiting for new note 7. My current Note 7 works fine.
    Yes you can.
    hummingbirdhill likes this.
    09-03-2016 08:04 PM
  24. sweetypie31's Avatar
    I came home this morning ,factory reset and boxed up my 7 to take back tomorrow. It makes me sad because I really like this phone. Now I'm sporting this stupid note 5 again (oh the horror of having to use a barely year old phone lol). It's for the best I guess. Until we meet again Mr 7. *cue the dramatic music *Lol
    09-03-2016 08:52 PM
  25. Katrina White1's Avatar
    I came home this morning ,factory reset and boxed up my 7 to take back tomorrow. It makes me sad because I really like this phone. Now I'm sporting this stupid note 5 again (oh the horror of having to use a barely year old phone lol). It's for the best I guess. Until we meet again Mr 7. *cue the dramatic music *Lol
    Oh the horror of having to use a... Note 4. Plastic back and all. My pen isn't even clicky! I have to pull on it with my fingernail. Ugh... ๐Ÿ˜ฉ๐Ÿ˜Š๐Ÿ˜ข๐Ÿ˜ƒ #mixedemotions
    ladyc0524, rsmin and justin1578 like this.
    09-03-2016 09:15 PM
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